Mobile Money User Guide. All you need to know

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Mobile Money User Guide

All you need to know

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Ooredoo has partnered with MoneyGram – a leading global money transfer

company – that has more than 321,000 agent locations in 198 countries/territories.

This means that Ooredoo Mobile Money customers can send money to almost every country in the world.

Ooredoo Mobile Money (OMM) is a mobile wallet (also called OMM Wallet or mWallet) service that enables you to pay, send or receive money instantly using your mobile phone.

OMM turns your Shahry or Hala mobile phone into a new way to send money

abroad, or to friends and colleagues here in Qatar, top-up Hala accounts or pay your Shahry bills – safely, easily and conveniently.

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Welcome to Ooredoo Mobile Money

This short step-by-step guide takes you through the main features of your Ooredoo Mobile Money (OMM) service.

• A new way to transfer money home, safely and securely

• Forget the long queues! Send cash at a time and place that suit you, directly through your mobile

• The service is as easy to use as sending an SMS, all the instructions you need are on a menu in your phone

• Money is sent instantly and available to your friends and family straight away through a simple collection process

• Deposit ‘Cash In’ to your accounts at any one of 200 Self Service Machines throughout Qatar

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First, register for free

Thank you for registering with Ooredoo Mobile Money. To start using the service, dial *140#

Option I: visit any Ooredoo Shop

• Register instantly, don’t forget:

- Your original Qatar ID card (not a copy) - An active Ooredoo Connection (Hala or

Shahry) registered to your name/QID

Option II: directly from your Ooredoo Mobile (Mini Wallet)

• Dial *140# from your mobile

• Enter your QID

• Accept Terms & Conditions

Once you successfully register:

• You’ll receive an SMS confirmation and your OMM Wallet will be created

• After that, simply dial *140# to set up your 6-digit mPIN as shown on the next page and access your mWallet

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**Dial *140# from your Ooredoo Mobile**

to access Ooredoo Mobile Money (OMM)

Ooredoo Mobile

Refer to Terms &

Conditions of the service at ooredoo.qa

Register with Ooredoo Mobile Money Mini Wallet

Purpose

of mWallet Thank you for

registering with Mobile Money.

To start using the service, press 1. Confirm 2. Exit

1. Personal 2. Business 1. Accept

2. Reject 1. Continue

Dial *140# on your mobile to get started

Press 1 to accept Terms &

Conditions

Press 1 to confirm

Press 1 to select ‘Personal’ Press 1 to start using your OMM

Reply Exit

Reply Exit Reply Exit

*140#

1

Please enter your QID

0. Back

Enter your QID number

Reply Exit

26863400276

1

0. Exit 0. Back

0. Back

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Set your 6-digit OMM mPIN to securely access your mWallet. Caution! For

security reasons, don’t share your mPIN with anyone.

Please create your

6-digit mPIN Re-enter your

6-digit mPIN Your mPIN was

created successfully.

For security purposes, please don’t share your mPIN with anyone.

1. Continue

Enter your 6-digit mPIN Re-enter the 6-digit number

to confirm your mPIN Press 1 to continue or 0 to go back to main menu

Reply Exit Reply Exit Reply Exit

123456 123456

Ooredoo Mobile

Dial *140#

1 *140#

0. Exit

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You’re all set up! You can now do the following from your phone:

• Transfer money to:

- 198 countries/territories using MoneyGram - Or directly to the Philippines, Nepal and Pakistan

• Transfer money locally within Qatar to:

- Another OMM Wallet - Or QNB bank account

• Buy Hala credit for yourself or for a friend instantly

• Pay your Ooredoo bills

• Deposit or withdraw money from your mWallet

• Manage and control your mWallet through your phone:

- Check exchange rates - Change your mPIN - Check your balance - Check your statement

- Add, delete or edit recipients

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Deposit Cash In to your OMM Wallet

Here’s how you can do it:

Option I: using our multilingual Self Service Machines (SSMs) Option II: by visiting any Ooredoo Shop

Option III: directly from any QNB bank account Option IV: via salary transfer

You can also receive local transfers from other OMM Wallets or QNB bank account holders as a means of Cash In.

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Please select a service

For Ooredoo Mobile Money registration, please visit your nearest

Ooredoo Shop.

Do you want to make a deposit into your Ooredoo Mobile Money

account?

Please enter your QID number

Nojoom No

Clear Post-Paid service

Mobile Money

Pre-Paid service Kahra’maa

Mini Stat Deposit

Yes

Proceed

Option I: using our multilingual SSMs

1. Select ‘Mobile Money’

3. Select ‘Deposit’

2. Select ‘Yes’ to confirm deposit

4. Enter your QID Number

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Please deposit cash in cash slot Currency allowed: QR

Please take your receipt

Clear

Clear Proceed

Proceed

Please enter mobile number

Amount Details

Confirm Refund

Add more Thank you, please keep this receipt for later reference

ooredoo.qa لﺎﺼﻳا اﺬﻬﺑ ظﺎﻔﺘﺣا ﻰﺟﺮﻳ ،ﻚﻟ ﺮﻜﺷ HALA GSM NUMBER: 33884458 AMOUNT PAID: QR 100.00 THE NEW CREDIT BALANCE AND EXPIRY DATE WILL BE SEND BY SMS TO YOUR GSM NUMBER DATE:

16/05/2013TIME 10:30:48OOREDOO

0297 REF

643158 HALA RECHARGE

5. Enter your mobile number

7. Confirm amount

6. Put cash in the cash slot once open

8. Collect receipt

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Option II: by visiting any Ooredoo Shop

Go to any Ooredoo Shop with your registered Ooredoo number and deposit cash to your account.

Option III: directly from any QNB bank account

Step 1: call the QNB Call Centre to register for the QNB Mobile Payment service Step 2: after registering, simply send an SMS to 92111 with the following:

QMM <SPACE> OMM Wallet (Ooredoo mobile number) <SPACE> Amount in QR (e.g. QMM 33123456 100)

Type OK and send to 92111 to confirm the transaction Option IV: via salary transfer

Ask your employer to send your salary directly to your mWallet. You’ll get your salary quicker and it’s much more secure. You can do so either by:

1. Asking your employer to contact the Ooredoo Call Centre on 111 2. Calling 111 and giving us the following details:

a. Name of your employer

b. Company name and telephone number 3. Visiting ooredoo.qa to register your interest

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Withdraw Cash Out from your OMM Wallet

• Create a Cash Out voucher by dialling *140#

Once you have your Cash Out voucher number, follow these steps:

1. Go to a QNB ATM and select the OMM Cash Out option 2. Enter your voucher number and the amount you wish to withdraw 3. After verifying the details, the ATM will dispense the cash for you If you have any questions, please call the Ooredoo Call Centre on 111.

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How to create a Cash Out voucher

Ooredoo Mobile

Select option:

1. Get Voucher 2. Cancel Voucher Please create your

6-digit mPIN Select option:

1. Transfers local 2. Transfers international 3. Payments

4. Hala top-up 5. Cash In/Cash Out 6. mWallet settings 0. Back

Your mWallet balance:

QR 523 Please enter the voucher amount (multiples of QR 50)

Amount: QR 150 Fee: QR 4

0. Back 1. Continue

0. Back Dial *140#

Press 1 to select ‘Get Voucher’

or press 2 to cancel any existing voucher

Enter your 6-digit mPIN Press 5 to select ‘Cash In/

Cash Out’

Enter the amount you wish to withdraw in multiples of

QR 50

Press 1 to confirm your transaction

*140#

1 123465 5

150

Select option:

1. Cash In (SSM) 2. Cash Out (ATM)

Press 2 to select ‘Cash Out’

(ATM)

1 2

0. Back 0. Back

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Finally, start transferring

International transfers

It’s the most convenient, easy, safe and fast way to send money around the world.

It simplifies your life and saves you time and money by allowing you to remit simply by pressing a few buttons on your Ooredoo mobile phone.

With MoneyGram and OMM you can send money instantly to 198 countries/territories.

‘Cash Pick Up’ from MoneyGram locations is the most popular form of transfer. mWallet and bank accounts credit are also available in selected countries as alternative forms of transfer. Dial *140# to check available options.

You can also send money to any bank accounts, to eSewa mobile wallet in Nepal and GCash or Smart Money in the Philippines using the direct Ororedoo channel.

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Step one:

Add details of the recipient by following the on-screen instructions.

This needs to be done only once.

You may add any number of beneficiaries or edit/delete existing beneficiaries any time from your mobile menu, dial

*140# and go to mWallet Settings My Recipients option.

Ooredoo Mobile

1. MoneyGram 2. Nepal 3. Pakistan 4. Philippines 0. Back

Please create your

6-digit mPIN Select option:

4. Hala top-up 5. Cash In/Cash Out 6. mWallet settings

Please enter

recipient details: Please enter the recipient’s mobile number

E.g. +234160123456

Your selected country is INDIA please confirm

0. Back 1. Continue

0. Back Dial *140#

Press 1 to select ‘MoneyGram’

Enter your 6-digit mPIN Press 2 to select ‘Transfers international’

Press1 to select ‘Mobile number’ or

press 2 to select ‘Location’ Enter the mobile number

with the ISD code Press 1

to confirm country

*140#

1 123465 2

1

Select option:

Press 1 to select ‘Add new’

(beneficiary)

+919891098765

1 1

0. Back

1. Add new 0. Back

Select option:

1. Mobile number 2. Location 0. Back

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Select delivery option:

Cash collection Local currency

Please enter recipient middle name:

Please confirm currency:

INDIAN RUPEE

Your selected country is INDIA Please confirm

Please enter recipient last name:

Please enter recipient alias (nickname)

0. Back

0. Back 0. Back 0. Back

1. Confirm

0. Back 1. Confirm

0. Back

Press to confirm delivery option

Enter recipient’s middle name, e.g.: KUMAR, or press space if no

middle name Press 1

to confirm currency Press 1

to confirm country

Enter recipient’s last name, e.g.:

SHUVRA Enter recipient’s alias, e.g.: Mom or just the first name; this appears

in the menu

1 KUMAR

1 1

SHUVRA KARAN

Please enter recipient first name:

Enter recipient’s first name, e.g.: KARAN

KARAN

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Select option:

1. Add new 2. Karan

Your current balance is QR 3967.50 Please enter amount to transfer (QR)

Please confirm Amount: QR 1000.00 Fee: QR 18.00 Name: Karan Country: India DO: Cash collection Expected Amount:

14790.00

Receive Currency: INR Exchange Rate: 14.79

0. Back 1. Confirm

0. Back

Dial *140# Enter your 6-digit mPIN

Reply Exit Reply Exit Reply Exit Reply Exit

*140# 123465

2 2 1000 1

Ooredoo Mobile Please create your 6-digit mPIN

Reply Exit

0. Back 0. Back

You’ll receive an SMS confirming your international transfer along with your reference number. If you have sent the money to be collected in cash, then please pass this reference number to the recipient.

The reference number is not required if you have sent the money to a bank account or mobile wallet.

Press 2 to select ‘Transfers

international’ Press 2 to select ‘Karan’ to send

money to Enter the amount you wish

to transfer Press 1 to confirm the

transaction

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Local transfers

Sending money to friends and family in Qatar is now easy, quick, convenient and completely secure. OMM allows Wallet holders to transfer money locally to:

• Another registered wallet

• QNB bank account

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Local transfers to mWallet

Please enter the recipient’s mobile number to transfer e.g.: 12345678 Select option:

1. mWallet 2. EazyPay 3. QNB account

Transfer QR 150 to +97412345678, Fee: QR 0.50

0. Back 1. Confirm

0. Back

Press 1 to select ‘mWallet’ Enter mobile number to transfer

money to Enter the amount you wish

to transfer Press 1 to select ‘Transfers

local’

Press 1 to confirm the transaction

Reply Exit Reply Exit Reply Exit Reply Exit

*140# 123465

1

^33896572

150

1

Reply Exit

Select option:

Reply Exit

0. Back

0. Back 0. Back

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Local transfers to QNB account

Please enter QNB customer mobile number (13-digit) to transfer

Please confirm:

Amount: QR 150.00 Transaction fee:

QR 4.00 Mobile No:

1234567890123 1. Confirm 0. Back

Press 3 to select ‘QNB

account‘ Enter the QNB bank account

number you wish to transfer money to

Enter the amount you wish

to transfer Press 1 to confirm the

transaction

Reply Exit

*140# 123465

3

1234567890123

150

1

Reply Exit

Select option:

1. mWallet 2. EazyPay 3. QNB account

0. Back 0. Back 0. Back

Select option:

Dial *140# Enter your 6-digit mPIN Press 1 to select ‘Transfers local’

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You can use your mWallet to pay your Ooredoo bills.

*140# 123465

Select option:

Press 3 to select ‘Payments’

Reply Exit

3

Outstanding bill amount:

QR 1035.00 mWallet balance:

QR 1500.00 Please enter amount to pay

Enter 8-digit service number to pay your Ooredoo bill

For example:

12345678

Please confirm the amount: QR 1500.00 Transaction fee:

QR 0.00 Mobile No:

33584795 1. Confirm 0. Back 0. Back

Enter your

Shahry number Enter the amount you wish

to pay Press 1 to confirm

33584795

1500 1

Reply Exit

0. Back

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Press 2 to select ‘Top-up other account’

Press 4 to select ‘Hala top-up’

0. Back 0. Back

2

Enter the amount you wish to pay Enter the Ooredoo number

you wish to top-up

12345678

Press 1 to confirm

You can top up your own or your friend’s Hala account using Mobile Wallet.

Enter your 6-digit mPIN Dial *140#

100 *140# 123465

Select option:

1. Top-up own account 2. Top-up other account

Reply Exit

Select option:

Reply Exit

4

mWallet balance:

QR 1500.00.

Please enter amount to pay

Please enter Ooredoo mobile number to top up E.g. 12345678

Please confirm the amount: QR 100.00 Transaction fee:

QR 0.00

Mobile No: 12345678

1. Confirm 0. Back

Reply Exit

2

^123465678

100 1

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mWallet Settings

OMM is a complete solution that allows you to stay in charge of your cash.

There are no minimum balance requirements, no complicated documentation and processes and no unknown charges.

You have the power to manage your finances securely, conveniently and affordably.

OMM Wallet comes with an ‘account management’ option which means you have complete control of what you do, all the time.

Dial *140# Enter your 6-digit mPin Press 6 to select ‘mWallet settings’ Select your option Select option:

Reply Exit

*140# 123465 6 1

Select option:

1. Exchange rates 2. Change mPIN 3. Balance check 4. mStatement 5. Change language 6. Edit recipient 0. Back 1. Transfers local

2. Transfers international 3. Payments

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Press 1 to select ‘SmartMoney’ Enter the amount you wish Press 1 to confirm to transfer

SMS confirmation The FX rate is 11.18963 Sending: QR 1000.00 Receiving: PHP 11189.63 Fees: QR XX.XX

This FX rate is only indicative and the FX rate presented during remittance is binding.

mWallet Settings > Exchange rates

Press 2 to choose ‘Philippines’

Press 1 to select

‘Exchange rates’

Select option:

Reply Exit

Please enter the transfer amount Please select

channel: You requested

to know the exchange rate for QR 1000.000 to the Philippines

1. Confirm 0. Back

Select destination:

Reply Exit

1. Pakistan 2. Philippines 3. Nepal

0. Back 0. Back

0. Back 1. SmartMoney

2. GCash

0. Back

1 1

1 2

1000

1. Exchange rates 2. Change mPIN 3. Balance check 4. mStatement 5. Change language 6. Edit recipient

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Enter your new mPIN Press 0 to go back to the main menu Retype your new mPIN

to confirm

SMS confirmation Your mPIN has been successfully changed mWallet settings > Change PIN

Enter your current mPIN Press 2 to select

‘Change mPIN’

Please enter your new mPIN:

0. Back 0. Back 0. Main menu

0. Back

132456 132456

You mPIN has been successfully changed

Please re-enter your new mPIN:

Please enter your existing mPIN:

Reply Exit

2 124356

0

Select option:

1. Exchange rates 2. Change mPIN 3. Balance check 4. mStatement 5. Change language 6. Edit recipient 0. Back

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Press 4 to select ‘mStatement’ Your last 3 transactions will appear on your mobile screen Your balance will

appear on the screen Press 3 to select

‘Balance check’

3 2

0. Back

Last 3 transactions:

19/04 20:44 15220477 QR 25.00 P2P

19/04 19:44 15220234 QR 5.00 P2P

19/04 00:44 15220127 QR 15.00 P2P

mWallet balance:

QR 1350.00

Reply Exit

3

Reply Exit

Select option:

Reply Exit

Select option:

1. Exchange rates 2. Change mPIN 3. Balance check 4. mStatement 5. Change language 6. Edit recipient

0. Back 0. Main menu

4

mWallet Settings > Balance check

mWallet Settings > mStatement

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Press 1 to confirm

beneficiary details Press 1 to keep first name unchanged

mWallet Settings > My recipients

Press 3 to select

‘Edit’

Press 6 to select

‘Edit recipients’ Press 1 to select

beneficiary to edit

Kumar 1

1

1. No change

0. Back 1. No change

0. Back Please enter new

middle name:

Please enter new first name:

Please select option:

6

Select beneficiary:

1

Please enter new last name:

1 3 1

Reply Exit

Please confirm:

Country: India Delivery option:

CashCurrency: INR

Enter 1 to confirm beneficiary details to edit Select option:

1. Add New 2. View 3. Edit 4. Delete

0. Back 0. Back

1. Name 1 2. Name 2

Reply Exit

1

Press 1 to keep last name unchanged

1

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FAQs

How can I send money abroad?

OMM and MoneyGram – an internationally renowned money transfer company – have partnered, which means you can send money to 198 countries/

territories using only your Ooredoo mobile number.

The information in this user guide explains how to get started. But if you have more questions, feel free to call us on 111.

How can the recipients receive the money?

By visiting any of the MoneyGram marked outlets and providing them with the 8-digit reference number you’ll receive once you send the money. Tell them not to forget to bring a valid photo ID! MoneyGram has more than 321,000 agent locations in 198 countries/

territories, which means they’re pretty much available anywhere for your convenience.

Who is eligible to use the OMM service?

Anyone who’s over 18 and has a Qatar ID.

Do I need to have a bank account to open an OMM account?

No. OMM has been created so people without bank accounts can also use it.

What kind of phones can be used for the OMM service?

The OMM service is available for use on any model of mobile phone and functions on both a feature-phone and a smartphone.

Who manages the money in the OMM Wallet?

Your money is managed and secured by QNB.

Can I use my existing SIM for the OMM service?

As a registered Ooredoo mobile customer, as long as the SIM is active and registered for OMM, you’ll be able to use the OMM services.

Is there a minimum balance for OMM accounts?

No.

How long can my money remain in my OMM account? Will I lose it after a certain period of time?

Your money is safe for an unlimited period of time.

Do I get charged for the confirmation SMS?

No.

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Registration Free

Cash In Free

Cash Out QR 4

Local Transfer

To mWallet QR 0.5

To QNB Mobile Payment Number (EazyPay) QR 4

To QNB Bank Account QR 4

International Transfer (prices vary per country) Starting from QR 10

Hala Top-up Free

Bill Payment Free

Cash In 2,000 2,000 4,000

Cash Out 500 1,000 4,000

Local Transfer To mWallet 500 1,000 N/A

To QNB Bank Account or EazyPay Number 500 1,000 4,000

Hala Top-up 500 1,000 4,000

International Transfer 1,000 1,000 4,000

Bill Payment 500 1,000 4,000

Tariff Guide Price

Tariff Guide and Transaction Limits

Transaction Limits 2.1 For Mini Wallet

*To Upgrade the Transaction Limits please visit any Ooredoo Shop with your original QID.

** Maximum amount of cash in allowed (lifetime) is QR 55,000. Visit any Ooredoo Shop with your original QID to upgrade to OMM mWallet.

Transaction Type Min Value

(QR) Max Value

(QR) Daily Limit (QR)

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Cash In 0 2,000 2,000

Cash Out 0 500 2,000

Local Transfer 0 2,000 4,000

Merchant Payment 0 2,000 4,000

Hala Top-up 0 500 4,000

International Transfer

To Mobile 0 3,000 10,000

To Cash Counter 0 4,000 10,000

To Bank Account 0 4,000 10,000

mWallet Balance Limit 25,000

Monthly Cash In Limit (all sources) 20,000

Monthly Cash Out Limit 25,000

Transactions Value in QR

Transaction Type Min Value

(QR) Max Value

(QR) Daily Limit (QR) 2.2 For OMM mWallet

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