Comprehensive software solutions for insurance

Innovation

Simplicity

Customer Experience

Business Component Software

Quickly achieve competitiveness in a changing business and technology environment, with a lower cost of ongoing ownership. With our business component software, you can quickly adapt to evolving demands in distribution, underwriting and servicing. The result is faster, flexible and scalable solutions at a lower cost.

Intellect Business Component Software

Industry standards-based, pre-built, granular components that allow insurers to rapidly roll out customer-centric processes. Intellect SEEC | 3 Case Study

Improved claims

processing accuracy

and efficiency

The largest independent-listed pan-Asian life insurance group in the world asked us to help them: ·Make claims processing more accurate

and efficient.

·Manage and meet changing audit and regulatory mandates.

·Provide better customer service. Our solution

·Intellect SEEC delivered an end-to-end claims management system that seamlessly integrated with the customer’s existing process. The result

·Improved claims processing time by 75%. ·Reduced claims notification time by 70%. ·Faster rollout of new products.

Case Study

Accelerated solution

implementation to reduce

time to market

A start-up mortgage insurance company in the Midwest asked us to help them:

·Use straight-through electronic processing from application capture to policy issuance, billing and claims.

·Make business rules configurable to handle changes in decision criteria.

·Provide an efficient way to leverage industry standards, such as ACORD and MISMO. Our solution

·Intellect SEEC delivered a complete standards-based core insurance platform, using more than 50 pre-built business components—within 9 months. The result

·Delivered real-time risk management using loss probability of individual loan applications.

·Reduced data upload errors via OCR/data validity checks.

·Externalized rules and configurable processes for changing eligibility and pricing parameters.

·Users can now combine Delegated and Non-Delegated underwriting.

Let our targeted solutions improve your margins and increase

user engagement, throughout the insurance value chain.

Distribution

Boost sales and strengthen brand equity by delighting users at every touchpoint.

Pipeline Management

Intelligent cross device tools to quickly convert a lead to a customer.

Needs Analysis

Tailored product recommendations based on multi dimensional financial needs analysis.

Quote and Illustration

Quick and flexible policy illustrations anywhere based on customer needs.

e-App

Advanced features for online policy issue in minutes or redirect to underwriter for resolution.

Profile Management

Easily create and manage client profiles including multi-carrier investments.

Customer Servicing

One stop financial and non-financial customer servicing.

Product Configurator

Configure products in hours and rapidly roll out across channels.

Underwriting

Make fast, smart decisions for complex products. Our underwriting solution gives you all the data you need to make better decisions faster, reduce processing costs and improve quote conversion ratios and decision consistency.

Intellect Underwriting Workstation

Smart and accurate decision support for complex underwriting.

Intellect Risk Analytics

Leverage big data to discover hidden risk in minutes.

Claims

Get simple and quick, end-to-end case management with automated claim benefit calculation. Our claims solutions improve productivity, increase satisfaction and free your team to focus on customers—not technology.

Intellect Claims

An end-to-end, federated claims solution with smarter case management, system-guided decisions and robust benefit calculation capabilities.

Life Claims in the Cloud

An affordable cloud alternative that gets you up and running in days.

Intellect SEEC | 5

Intellect SEEC’s underlying product architecture enables you to

respond more quickly to customers, improve process efficiency

and drive innovation and growth.

Insurance Solutions

Business Apps

Business Components

The loosely coupled architecture offers you

unprecedented flexibility to create customized solutions, while the modular structure of our solutions gives you the necessary agility to deploy new functionality at the speed of your business.

We enable your business objectives whether they are to alleviate the integration of disparate back-end systems through business components, deliver cohesive business apps such as product configurator or needs analysis, or implement end-to-end solutions for business areas such as claims, underwriting and distribution.

Case Study

Multi-channel billing

simplification for reduced

TCO

One of the largest insurance and financial services companies in the world asked us to help them:

·Accept payments across multiple channels. ·Provide a user-friendly experience

to customers, associates and agents. Our solution

·Intellect SEEC replaced the client’s current services with business components and standards-based canonical data model to reduce integration complexity and line up with the client’s future reference architecture. The result

·User experience offers competitive capabilities that customers desire. ·Billing-related call volumes and total cost

of ownership dropped.

·Average response time dropped to 2.2 seconds per transaction.

4| Intellect SEEC

Intellect SEEC’s underlying product architecture allows you to

quickly implement step change—at the speed of your business—

while leveraging your existing high-value assets.

The right solution makes a big difference.

Case Study

Improved customer

experience through

streamlined services

A Fortune 50 U.S. insurance company, focused on the needs of senior Americans, asked us to help them: ·Reduce costs and improve efficiencies

in the customer service function.

·Outsource certain service center operations while automating complex customer service processes.

·Improve customer satisfaction and reduce service center costs.

Our solution

·Intellect SEEC provided a component-based application, with customizable scripts and pre-defined workflows, that extends into field offices.

The result

·Cut call durations and post-call processing times in half.

·Reduced call blockage from 35% to less than 1%.

·Reduced training time of client’s customer service reps by up to 75%.

Our design principles include:

· Rapid roll-out of a customer-centric solution with a high degree of functional reuse, for low lifetime costs.

· Modular solutions built on SOA and ACORD standards to offer unprecedented agility, flexibility and reuse.

· Incremental roll-out of functionality as a de-risk strategy through our modular solution design.

· Rich user experience through our intuitive solution design to minimize training costs. · Loosely coupled architecture that insulates

the user experience from back-end changes. · A federated model that maximizes reuse of

existing assets.

· Cross-platform (web and mobile) roll-out through our “build once and deploy many” philosophy.

· Proven functional artifacts, externalized product rule engine and pre-built components for quick deployments.

Jump-start your

projects with our

proven insurance

artifacts.

“Using SEEC’s technology enabled us to efficiently outsource

key customer service functions as well as reduce training

time. In addition we saw an immediate productivity boost

as call times were reduced by more than half in many cases.

The ability to reduce customer service costs has directly

impacted our cost competitiveness and profitability.

Likewise, the ability to handle customer inquiries faster

has dramatically improved customer satisfaction.”

Lee Weisenberg, SVP of Customer Service

Bankers Life and Casualty

Intellect SEEC | 7

Our solution suite is designed to increase your competitiveness throughout the insurance life cycle, from customer acquisitions and management to underwriting, customer servicing and claims. Our offerings increase your staff productivity, reduce your losses and ensure compliance. We alleviate your legacy dependency and quickly move you toward customer centricity.

We offer you the flexibility to introduce state-of-the-art products and channels at the speed of your business with solutions that are extremely modular and scalable and enable you to leverage your existing high-value assets. Our solutions are easy to add to or modify as your needs change.

Our design lets you offer your customers a consistent and continuous experience across channels and ever-evolving technologies. We ensure flexibility and reliability at every touch point for the digitally active and socially networked customer

Proven solutions

you can count on.

About Intellect SEEC

Intellect SEEC is one of the world’s leading providers of insurance software with an extensive portfolio covering distribution, underwriting and claims. Intellect SEEC has been developing innovative insurance solutions to lower operating costs and increase premium volumes and margins for the last two decades. Over the last 25 years, the company has built strategic relationships with major insurance carriers in America, Canada, United Kingdom, India and the Far East. Intellect SEEC builds its innovative, low-cost solutions on a firm belief that while the underlying business and technology of insurance are complex, their application should not be.

Contact us to learn how Intellect SEEC can make a difference for your profitable growth strategy:

[email protected] www.intellectSEEC.com