Cisco WebEx Connect Administrator s Guide

(1)

© 2009. WebEx Communications, Inc. All rights reserved. Cisco, WebEx, and Cisco WebEx are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other

For more information:

In the U.S.: 800.374.2441 www.intercall.com [email protected] In Canada: 877.333.2666

www.intercall.ca

Cisco WebEx Connect

(2)

Getting Started

The WebEx Connect Admin Console enables administrators to monitor, manage, control, and enhance user access to WebEx Connect.

This section includes a summary of tasks to quickly get started using the WebEx Connect Admin Console. For more detailed instructions, refer to the chapters in the rest of the document.

For more information on using the WebEx Connect product, refer to the WebEx Connect Help.

A WebEx Connect organization administrator can perform the following functions using the WebEx Connect Admin Console:

Create new users Edit user properties

Configure WebEx Connect settings for users

Client Site and Desktop Requirements

The following are the minimum and recommended desktop requirements to install and run the WebEx Connect Client.

Platform Windows: Pentium processor running Windows XP Professional Service Pack 2 or Vista

Hardware Intel Celeron CPU 2.40 GHz, 512 MB Memory

Disk Space 60 MB free hard drive space (100 MB of temporary space for the installation)

Browser Internet Explorer 6.0 SP2, 7.0, Mozilla Firefox 2.0 Internet

Connection

Internet connection that allows full Internet usage (not just a free email service). Minimum requirement: Dial-up 56 kbps.

Recommended: Broadband connection.

Email Program Microsoft Outlook 2000 SP4 or later, Microsoft Outlook Express, or Microsoft Outlook 2007

Audio Full duplex sound card and a headset

Video At least 1.8 GHz CPU, 800x600 resolution, 256 colors or more, and a webcam

Network Requirements

The following are the Network requirements to access the WebEx Connect Service. The Client PC must have Internet connectivity and be able to connect to the following hosts and ports:

Type of Connection Host Name Port

WebEx Connect IM – Secure SSL Connection

(5)

WebEx Connect Client configuration service (see note)

://aimpro.premiumservices.aol.com/cc/ClientCon figurationWS.jws 80 or 443 WebEx Connect VoIP/Video avsglobal.webex.com 80 or 443 WebEx Connect Desktop Sharing aimprods01.webex.com 80 or 443 WebEx Connect Premium service components.premiumservices.aol.com aimpro.premiumservices.aol.com radaol-prod-web-rr.streamops.aol.com 80 or 443

Note: WebEx Connect Client uses the Web Proxy information configured in Internet Explorer to access the client configuration service. If the proxy in the customer network is an authenticated proxy, the proxy will be appropriately configured to allow access to this URL without requiring any authentication. Additionally, ensure that you allow access to all URLs that have webexconnect.com and webex.com in them.

Capacity and Bandwidth Requirements

The following are the recommended bandwidth requirements for the Video sessions initiated from the WebEx Connect Client:

BANDWIDTH REQUIREMENT —P2P

Resolution Maximum Frame

Rate (fps) Minimum Bandwidth (kbps) Maximum Bandwidth (kbps) QVGA(320X240) 15 35-80 250-300 QCIF(176X144) 15 30-60 150-200

BANDWIDTH REQUIREMENT —WITH SERVER PROXY

Resolution Maximum Frame

(fps) Minimum Bandwidth (kbps) Maximum Bandwidth (kbps) QVGA(320X240) 10 25-70 160 QCIF(176X144) 10 20-50 90

(6)

WEBEX CONNECT SETTINGS

The following settings are required for WebEx Connect, including the type of connection, host name, port, and IP addresses.

Type of Connection Host Name Port

IM Service slogin.oscar.com 443

VoIP/Video avsglobal.webex.com 80 and 443

Desktop Sharing aimprods01.webex.com 80 and 443

Premium service components.premiumservices.aol.com aimpro.premiumservices.aol.com radaol-prod-web-rr.streamops.aol.com

80 and 443

Connect Platform Swapi.webexconnect.com dms.webexconnect.com

80 and 443 User Registraton and

MarketPlace

Marketplace.webex.com 80 and 443

Shortcut redirect URLs, Downloads and Documentation URLs WebEx Services

www.webex.com 80 and 443

Incoming Emails To receive automatic Username & Passwords, set your SPAM Filter to allow emails from mda.webex.com.

Connect IP Addresses 66.163.32.0 – 66.163.63.255 209.197.192.0 - 209.197.223.255 AOL Network Range 205.188.0.0 – 205.188.255.255

64.12.0.0 – 64.12.255.255

80, 443 and 5190

ADVANCED AUDITOR OPTIONS

The following settings are required for Advanced Auditor, including the type of connection, host name, and port

IM Service with Auditor Option slogin.webexaimpro.com 5191 Advanced Auditor admin

Console

https://<companyid>.webexaimpro.com 8443 WebEx AIM Pro - Secure SSL

connections

slogin.webexaimpro.com 5191

WebEx AIM Pro - Non-secure connections

login.webexaimpro.com 5190

The Advanced Auditor Solution can also be used to manage and audit the traffic from/to public IM clients (Yahoo, MSN and/or GoogleTalk). IMA can be set to monitor/manage the public IM traffic in one of the two ways:

 Configuring the public IM clients with the proxy address provided by WebEx Communications Inc.

 Configuring the DNS server to redirect the URLs used by public IM clients to WebEx IM A servers.

IM CLIENT PROXY ADDRESSES

(7)

Yahoo IM proxy.webexaimpro.com 1080

MSN Messenger proxy.webexaimpro.com 1080

GoogleTalk proxy.webexaimpro.com 1080

AIM

(Note: AIM 6.1 does not allow proxy to be configured)

proxy.webexaimpro.com 1080

PUBLIC IM DOMAIN NAMES AND URLS

Following table lists the public IM domain names and the corresponding WebEx URLs. The DNS should be configured to redirect the public IM domain names to the URLs specified. The firewalls need to be setup appropriately to allow connectivity to the WebEx IMA addresses.

Public IM Domain Name WebEx IMA domain names Port scs.msg.yahoo.com relay.msg.yahoo.com scsa.msg.yahoo.com scsb.msg.yahoo.com scsc.msg.yahoo.com scsd.msg.yahoo.com proxy.webexaimpro.com 5050 messenger.hotmail.com messenger.msn.com gateway.messenger.hotmail.com proxy.webexaimpro.com 1863 talk.google.com proxy.webexaimpro.com 5222, 5223 login.oscar.aol.com

Note: AIM 6.1 is not supported

login.webexaimpro.com 5190

Public IM clients such as Yahoo! Messenger and MSN are designed to evade the

common firewall and proxy controls used by enterprises. For Advanced Auditor solution to monitor the traffic from/to public IM clients, it is required that any direct connectivity between the public IM clients and the public IM cloud be prevented.

Refer to the Facetime documentation on the latest information on IP addresses, URLs, and Ports that need to be denied access to block direct communication between public IM clients and the public IM cloud.

WEBEX CONNECT INTEGRATION WITH OTHER INSTANT MESSAGERS

(8)

COMMUNICATING WITH LCS AND SAMETIME USERS

The following prerequisites are necessary so that third party Instant Messaging solutions, such as Microsoft Live Communications Server (LCS) and IBM Lotus Sametime work properly with WebEx Connect:

The third party Instant Messaging solution must have federation with AIM network enabled.

Connectivity between the third party Instant Messaging solution and AIM network has to be established through respective vendors of the third party solution. For Intra-Company Federation (users who want to use the third party solution and

WebEx Connect) need to use different domain names for the two Instant Messaging solutions.

WebEx Connect administrators need to make the following DNS changes for their domain, for example, acme.com, to enable federation with the third party Instant Messaging solutions.

DNS Entry Format for Federating with Microsoft LCS The format for Microsoft LCS is:

_SIPFederationTLS._TCP.connectcustomer.com 3600 IN SRV 0 1 5061 sip.oscar.aol.com (replace connectcustomer with your organization’s domain name).

DNS Entry Format for all other Instant Messengers The format for all other supported third party solutions is:

_sips._tcp.connectcustomer.com 3600 IN SRV 0 1 5061 sip.oscar.aol.com (replace connectcustomer with your organization’s domain name).

After the prerequisites are complete, WebEx Connect users can add the LCS or Sametime contacts with their screen name, just like any other contact and can begin exchanging IM conversations.

Note: Due to the DNS caching in the internet, changes to DNS settings can take a few hours (in some cases, up to 72 hours) to take effect.

(9)

WebEx Connect Admin Console Setup

You can access WebEx Connect administrative functionality the first time using the steps below. If you have Spaces disabled, see “Logging in with Spaces Disabled.”

Logging in with Spaces Enabled

To access to WebEx Connect administrative functionality the first time you log in, follow these steps:

1 Check your inbox for email from WebEx. The email is sent to the email address designated as the implementation contact when ordering the service. If you do not see the email from webex.com check your spam filter or contact WebEx Support.

2 Click on the URL in the email to reset the password.

3 Click on the URL in the email to download the latest WebEx Connect client. 4 Install and start WebEx Connect.

5 Log in using the email address and password from the initial account setup. 6 Click on the Spaces icon and then click on MyWebEx.

(10)

The following buttons appear on the User tab:

Button Description

Add User Add users on the User tab, one at a time.

Edit User Open the Edit User dialog box to edit users.

Import Users Import users from a CSV file.

From the Administrative Tools tab, you can then:

Customize emails you send to new WebEx Connect users and when users invite others to join WebEx Connect Team Spaces.

For more information on customizing email templates, see “Notifications, Emails, and Alert Templates.”

Add new WebEx Connect users from the User tab. Assign Roles and Groups to users.

For more information on adding users, see “Adding single users.” Configure WebEx Connect for users from the Configuration tab.

For more information on configuring WebEx Connect, see “Configuring WebEx Connect.”

Use the Import Users button on the User tab to importing user information from a CSV (comma separated value) file. For more information on importing users, guidelines for formatting CSV files, and a sample CSV, see “CSV File Format.” For more information on importing users, see “CSV File Format.”

(11)

Logging in with Spaces Disabled

If you have Spaces disabled, you can access the WebEx Connect Admin Console by accessing this URL:

http://www.webex.com/go/connectadmin

Note: Customers with Single Sign-On or Directory Integration enabled need to contact WebEx representative for assistance in getting started with launching WebEx Connect Admin Console.

ADMINISTRATIVE TOOLS

The following tabs are available in the WebEx Connect Administrative Tools: Tab Description

User Add user information.

Configuration Configure settings for users. Policy Editor Set policies and rules for users.

Group Assign users to groups and assign group policies.

Report View usage reports on users.

(12)

Adding Users

The User tab enables you to view, edit, and create, groups, users, and roles for any applications running on the WebEx Connect users. From the User tab, you can:

Add users

Import users from a CSV file Assign users to Groups Add new Groups Assign Roles to users

Adding Users

You can search for, create, and edit users, and assign groups and roles to users. The Org Administrator role can only be assigned to users who are members of the top level group. A top level group, with the name of the organization provided at the time of provisioning. The name of the top level group begins with the name of the organization.

In addition to manually adding and editing users and groups, the process is different for adding and editing users when SSO and directory integration is enabled. For more information on configuration, see “Single Sign On and Directory Integration.”

For more information on adding users with SSO and Directory Integration enabled, see Adding Users with Single Sign-on and Directory Integration.

SEARCHING USERS

By default, the User tab shows each user’s name, their email address, the primary group to which they belong and the assigned roles. The search field is case-sensitive.

(13)

To search for users:

1 Click the Search arrow to the left of the search field to display the dropdown list search criteria. Choose to search by email, first name, last name, or group name from the dropdown list.

2 Enter at least the first three letters of the search criteria into the search field, except for Search by Org Admin, which does not require a search string. 3 Select Page Size for the number of users to display per page.

4 Click the search button to the right of the search criteria.

WebEx Connect Admin Console displays the records that match the search criteria. You can filter the records by selecting a criteria option from the Search drop-down list.

Filter criteria options

List by Definition

User Name Enter at least three letters of the user’s first or last name on which to search. All users with a name matching those letters are displayed in the User pane.

Email Address Enter an email address on which to search. All users with an email address matching that letter are displayed in the User pane.

Group Name Enter a group name to search. All users in that group are displayed in the User pane.

Inactive User Enter the inactive user’s first or last name.

Org Admin Select this option to display all Org Admin users. You do not need to enter any search criteria. To find a specific Org Admin, enter the user’s first or last name.

Employee ID (LDAP only) Enter the user’s exact Employee ID. This is for use only when Directory Integration is enabled.

You can also limit the number of records displayed in the User pane. From the Page Size drop-down list, choose how many records to display per page. In addition, you can click First, Prev, Next, and Last buttons (shown below) to go to scroll through the list of records.

ADDING SINGLE USERS

An administrator can add new users, one at a time from the User tab. If not explicitly specified, a user is created under the default group with the default role (Group Member). The default group is decided when the user is created.

Note: If you do not assign a user to a group an error message appears. To create a new user:

(14)

2 Click on the Add User icon to insert a new row. 3 Click in the Name field and enter the user’s name. 4 Click in the Email field and enter an email address.

5 Double-click the Home Group field to select a group. The User Group and Role Management screen appears.

6 Click on a Group Name to associate with this user and click Select. To create new groups, see “Adding Groups.”

7 Click on the Roles link to select a role. The User Group and Role Management screen appears.

8 Select the Role check box to assign to the user. You can select more than one role to assign to the user.

9 Click Save. User records are automatically saved.

10 Continue adding users by clicking the Add User icon and repeating the previous steps.

New users receive a welcome email based on the Welcome Email template in the WebEx Connect Admin Console. For details on email templates, see “Notifications, Emails, and Alert Templates.”

Note: If there is missing information or errors when you add new users, the errors are highlighted in yellow and a message is displayed.

IMPORTING MULTIPLE USERS FROM A CSV FILE

To import users from a CSV file:

1 From the WebEx Connect Admin Console, select the User tab.

(15)

The Import User dialog box appears above the user list.

3 Click Select File to select the CSV file you want to import and click Import. After the import is complete, the administrator who initiated the import, receives an email with the status of the import. The email states whether the import was a success, failure, or terminated.

The CSV file is imported and the users appear in the User tab. For more information on CSV file format and a sample file, see “CSV File Format”

EDITING USERS

As an administrator, you have permission to edit all the properties of an existing user. You can change the groups a user is assigned to and change the roles associated with that user.

To edit a user:

1 Select the user you want to edit in the User tab. 2 Click the Edit User icon.

The Edit User dialog box appears. All the current properties of the user are displayed.

3 Edit any properties in the Edit User dialog box. In addition, you can use this screen to reset the user password.

Note: The Screen Name format must match the Business Email format and must comply with the domain list. By default, this value is automatically populated.

(16)

Adding Users with Single Sign-on and Directory

Integration Enabled

In addition to manually adding and editing users and groups, the process is different for adding and editing users when SSO and directory integration is enabled. For more information on Single Sign-on (SSO) and Directory Integration, see “Single Sign On and Directory Integration.”

When Directory Integration is implemented with WebEx Connect:

Users and groups are created from corporate directory files provided by the company or organization.

Org Administrators cannot directly edit the user and group data. When the user and group data needs updating, the company provides an updated corporate directory file that can be imported into WebEx Connect.

The CSV file import function is not available.

When Single Sign-On is implemented with WebEx Connect.

New user accounts are automatically created when the user logs into WebEx Connect for the first time.

When SSO is implemented, user accounts are automatically provisioned the first time the user logs into WebEx Connect.

Assigning Spaces

The WebEx Connect Administrator can reassign spaces owned by a user to any user. Once assigned the user to which the space is assigned becomes the space administrator for all the spaces. For example, if an employee leaves a company, the Administrator can reassign this user’s spaces to another user. You can turn off the spaces feature by creating a policy. For more information, see “Disabling Connect Spaces.”

To reassign a space to another user:

1 Right-click the name of a user from the User tab and select Assign User. 2 Enter the name of the user you want to be the space owner for all the spaces

that belong to this user. 3 Click Assign.

Adding Groups

The WebEx Connect Administrator organizes users into groups. The groups are assigned group policies to determine what actions should be taken when users belong to a

particular group. Users can be members of one or more groups. However, policies applied to users’ home group overrides any other policies.

(17)

When WebEx Connect is provisioned, an Organization is created the top level group: A top level group, with the name of the organization provided at the time of

provisioning. The Org Administrator role can only be assigned to users who are members of the top level group. The name of the top level group begins with the name of the organization.

Note: WebEx Connect sees a personal library appear as a group associated with a user, but this group cannot be modified.

Assigning the Org Administrator Role

A user can be assigned an Org admin role, as long as the user is a member of top level group. A member of a group can be assigned Group Administrator Role. For LDAP only, users can be assigned the Org Admin role to the top level group by right-clicking on the user and selecting Assign Org Admin.

Group Administrator Role

Group Administrator role allows a user to:

View a list of users in the group, and in the sub-groups

Search for users by group, and move users between the groups managed Apply policies to groups managed

Be an administrator of only one group (home-group and its sub-groups) Create sub-groups

A Group Administrator cannot: Create new users

(18)

Note: Users can only be a group administrators for their home group.

ADDING GROUPS

If you are an org or group administrator, you can create new groups. To create a new group:

1 From the User tab, double-click to select a group.

2 From the User Group and Role Management dialog box, double-click to open the Select Group box.

3 Right click to Add a group. The default name New Group is assigned. 4 Enter the name of the group at the top of the dialog.

5 Select the group and click Select to save the group and close the Select Group dialog.

6 Click Save on the User Group and Role Management dialog box.

EDITING GROUPS

(19)

1 Select the group you want to edit in the User tab.

2 Double click the group name. The User Group and Role Management dialog box appears.

3 Double click the group name to open the Select Group dialog box. Edit any properties in the User Group and Role Management dialog box.

To rename a group, click at the top of the dialog box, next to Group Name and enter a new name.

4 Click Select on the Select Group dialog box.

DELETING GROUPS

You can only delete a group if the group is empty and has no users associated with it. However, if a group is not empty, you can delete any users that belong to multiple groups. You cannot delete any default groups.

To delete a group:

1 Select the group you want to edit in the User tab.

2 Double click the group name. The User Group and Role Management dialog box appears.

(20)

4 Right click the name of the group and select Delete Group.

5 Click Select on the Select Group dialog box.

WebEx Connect Roles

Roles grant specific privileges to individual users or groups and allow them to perform specific actions. There are some default roles and privileges.

Each default role in the WebEx Connect Admin Console includes one or more privileges, which determines the level of access a user has to applications running on the WebEx Connect platform.

Note: A role can have one or more privileges, but the available privileges are determined by the choice and category already selected for that particular role.

DEFAULT ROLES

The default roles are displayed on the User Group and Role Management screen. For a regular organization, the Org Administrator can assign Group Admin, Group Member, or Org Admin roles to users. The Group Administrator can assign only Group Admin and Group Member roles to users.

The default roles in the WebEx Connect Admin Console are:

Group Administrator—Role assigned to the person who has responsibility for all the actions and tasks relating to the group.

Group Member—Role assigned to person who is a member of a group.

(21)

Configuring WebEx Connect

As an administrator you can set a default user level storage allocation for the an

organization or modify storage allocation on a user-by-user basis. You can also configure notification alerts that are sent to a user or an organization when a certain event occurs.

Configuring WebEx Connect

The Configuration tab allows you to set and control default settings WebEx Connect users.

To configure WebEx Connect settings: 1 Click the Configuration tab. The Configuration screen appears.

2 Enter the information in the settings fields.

Field

Definition

Super Admin Settings

Domain Name The list of domain names associated with the organization. This list determines the domain names that can be used as part of user screen names. The organization needs to own the domain names associated with the organization. The domain name list cannot be changed by the Org admin. To add new domain names into this list, contact support.

(22)

communication and collaboration. For example, Organizations can define the partner domain names and enforce

communication policies using the domains specified in the white list. Domains that are added to the white list receive the same privileges as internal users.

Resource Allocation

Storage Purchased The amount of storage purchased by the company. (Read only field. Contact WebEx to make a change).

Storage Used The storage amount used by the company. (Read only field). Number of users The number of company licensed WebEx Connect users.

(Read only field. Contact WebEx to make changes). Enable storage

enforcement of each user

Check this box to limit the maximum allowed storage per user. Disabling this option allows the user to use the storage up to the org or department storage limit.

Default Storage Allocation per User

The maximum storage amount allowed for each user. Enter the storage amount to be allocated to all users. The

Administrator can specify a unique amount for individual users on a case by case basis. When the default value is changed for all users, the unique allocations for the individual users is not affected.

Default Settings Enable User

Self-Registration

Select Yes or No to allow users to register on

www.webex.com/go/wc and become part of the organization without manual provisioning by the administrator. When this is disabled, users will get a message to contact their

administrator. Display contact pictures

in contact list

Select Yes or No to allow users to display a picture with their name on the contact list.

Configure URL

User Registration URL Specify custom messages with contact information and expose this page to any user attempting to register for a Guest Edition user with the domains owned by the Company. This URL is only effective is self-registration is disabled.

Forgot Password URL This URL is used in rare customer-specific scenarios where WebEx Connect cannot support self-managed user password reset.

Connect Support URL The URL that is shown to users from WebEx Connect Help>Support menu. Leave this field blank to use default functionality.

Center Site URL The URL for the center site. Connect Telephony

Click-to-Call Select to enable Click-to-Call functionality. If enabled, enter CUCM (Cisco Unified Communication Manager) IP address or URL.

Allow user to enter manual setting

Select to allow manual setting. IM Settings

User IM visibility Select Yes to enable the Invisible menu option for Instant Messaging users. Select No to disable the Invisible menu option.

Blocked URLs Enter the URLs that are not allowed to send instant messages to users.

(23)

User Profile Override Select Yes or No to allow users to override the default setting that the org administrator set for users to set their profile. User Profile View Setting Select from the dropdown menu who can view the user’s

profile.

Directory Input Scheduling

Job Scheduling This is only used with Directory Integration. Enter the date and time you want the directory files to import into WebEx

Connect. Use UNIX cron job format for this field. For details on cron format, see

http://www.opensymphony.com/quartz/api/org/quartz/CronExp ression.html.

Notification Emails This is only used with Directory Integration. Enter the email addresses for those you want to receive status of the import of directory files.

Security Settings Org, WebEx, and

Federated Web SSO Certificate management

Select one of the certificates to import. For more information, see “Directory Integration.” The Super Admin must give the Org Administrator permissions to update these settings. Calendar Application Configuration

Locations Select conference room locations to appear in Calendar. Click Add to add locations. For more information, see “Calendar Application Configuration.”

Notifications, Emails, and Alert Templates Emails and Notifications Notifications, Emails, and

Alert Templates Emails and Notifications

The notifications and alerts that are emailed to users when a certain event occurs. To edit Email templates, see

“Notifications, Emails, and Alert Templates.” Premium Services Configuration

Add/Delete Services Add premium services to WebEx Connect. For more information, see “Premium Services Configuration.” 3 To enable Click-to-Call feature, you also need to enable settings for the CUCM

Account. From the Edit menu in WebEx Connect, select Settings. Select Click-to-Call, then Set Up Account.

(24)

Notifications, Emails, and Alert Templates

WebEx Connect Admin Console provides templates for email notifications and alerts WebEx Connect users receive. These templates can be modified easily and quickly. See “Email Templates” on page 33 for details on the templates and their macros.

To modify email templates:

1 Click the Configuration tab.

The Configuration screen appears where you can enter settings for users.

2 Scroll down to Notifications, Email & Alert Templates section of the Configuration tab.

3 Select one of the templates and click Edit Mail Template. The Edit Email Template dialog box appears.

4 Enter the text you want to change in the bottom part of the screen. 5 Click Save.

Email Templates

The WebEx Connect Admin Console provides templates for email notifications and alerts WebEx Connect users receive. These templates can be modified easily and quickly. Note: WebEx Connect email templates are pre-populated with appropriate templates for out of the box use.

Email Variables and Macros

Welcome Message—Default email contains links to reset password, download the client, documentation, and community links.

(25)

%NEWPASSWORDURL%—The new password variable.

Space Invitation Message—Connect User—Default template includes

information on how to get to the space and link to the community.

%SPACEOWNER%—Name of the space owner

%SPACENAME%—Name of the space %USERDEFINEDMESSAGE%—Text entered by the space owner at the time of creating the space

Space Invitation Message Non-Connect User—Default template includes

information on where to get a WebEx Connect account, how to open a new space, and link to the community.

%SPACEOWNER%—The name of the Space owner.

%SPACENAME%—The name of the user. %USERDEFINEDMESSAGE%—

%REGISTERURL%—URL where the user can register as a Space user

Get or Reset Password Email—Email is sent when WebEx Connect Administrator resets password.

%NEWPASSWORDURL%—URL that will take the user to reset password.

Notify Space Members Email—Default template for manual notifications sent from within spaces.

%UserMessage%—The message the user writes.

%ObjectLink%—The URL that takes the space member to a particular location specified by the user.

%SpaceName%—The name of the user’s space.

IT purchase notification to Guest Edition Users—Email to notify Guest Edition users that their account will be deactivated.

%USERNAME%—The name of the user.

Add to Public Library Request—A request to copy an application to the public library.

%USERNAME%—The name of the user. %APPNAME%—The name of the application to copy to the library. Deny Add to Public Library Request—A

denied request to add to an application to the public library.

%APPNAME%—The name of the application to copy to the library. Invitation to Guest Edition Users— Email

to invite Guest Edition users to upgrade to Business Edition.

%LINKTOINVITATION%—URL where the user can register as a Business Edition user.

Department purchase Notification to Guest Edition—Email to Guest Edition users to change their password.

%NEWPASSWORDURL%—URL where the user to reset password.

Storage Limit Exceeded—Notify user that their storage limit has been exceeded.

%LIMIT%—maximum amount of storage allowed.

(26)

Email Sent when user provision job completes, is interrupted, or fails—Email to notify user that the user import job completed, interrupted, or failed.

%USERNAME%—The name of the user.

Email sent when directory integration (group provisioning) job fails— Email to notify user that the batch import job failed.

User is instructed to contact support for help.

Email sent when directory integration (group deletion) job fails— Email to notify user that the batch group deletion job failed.

Email sent when directory integration (user inactivation) job fails— Email to notify user that the batch user inactivation job failed.

The following is an example of the Welcome email template that a new user receives:

Premium Services Configuration

The WebEx Connect Admin Console allows the administrator to add and configure premium services to WebEx Connect.

To configure premium services: 1 Click the Configuration tab.

The Configuration screen appears where you can enter settings for users. 2 Scroll down to the Premium Services Configuration part of the Configuration

(27)

3 Check the box for each service you want to include. Use the buttons to the right of each service, to add, modify, or delete the service.

4 Click Save.

Calendar Application Configuration

The WebEx Connect Admin Console allows the administrator to add and configure premium services to WebEx Connect.

To configure premium services: 1 Click the Configuration tab.

2 Scroll down to the Calendar Application Configuration section of Configuration.

3 Click the Add icon to add a calendar location. 4 Click Save.

Migrating WebEx Connect

The Migration tab allows you to set and control Migration settings WebEx Connect users. For example, users who belong to Acme Inc. use their business email address ending with @acme.com to register for WebEx Connect Guest Edition. Later, Acme Inc. purchases WebEx Connect. Acme Inc. wants to control WebEx Connect users. The administrator can view the list of WebEx Connect users who existed before the WebEx Connect purchase and can migrate their accounts into the organization.

Users receive an email notification with a link allowing them to reset their password. The users are then migrated into the WebEx Connect organization. All space information and other data is carried over with the user account. Users who do not receive or accept the email invitation, are denied access to WebEx Connect.

(28)

The administrator has exclusive control over the domain names used in Connect, configuration, and migration of users. Without administrator provisioning, users cannot use WebEx Connect team collaboration features.

To configure WebEx Connect migration policy: 1 Click the Migration tab.

The Migration screen appears .

(29)

Using the Policy Editor

You can set user policies for each group for using WebEx Connect features, such as transferring files between users and allowing users to share their desktop. A named action can be allowed or denied as the result of an assigned policy. A policy determines whether a user action is allowed or not. The Org Administrator assigns users to groups and then policies are applied to the groups. The policies determine which privileges are available to WebEx Connect users.

WebEx Connect includes several default system-level policies that cannot be modified. You need to collect several pieces of information about the domains you administer. Additionally, you need to review the details about WebEx Connect features. This helps you set the policies appropriately.

Note: You cannot set policies at the user level. The policies you set apply to all users of the group you select.

Understanding the collaboration features

WebEx Connect provides several collaboration features. By applying policies, you can turn these features on or off or limit their usage to users within the domain or enable features outside the domain. For a more detailed list of actions, see the Action Editor within the Policy Editor in the WebEx Connect Admin Console.

Feature Description

IM Instant messaging is a communication system that allows users to send and receive messages from colleagues. Use these settings to configure internal and external instant messaging and support for AES, SSL, or no encoding for instant messaging.

VoIP Voice over Internet Protocol (VoIP) is phone service over the Internet. If you have a reliable and fast Internet connection, you can receive phone calls through your Internet connection instead of through your local phone company. Use these settings to configure internal and external VoIP.

Video Adds video to one-on-one voice conferences.Use these settings to configure internal and external Video. Desktop Share Using this feature, users share the contents of your

computer screen with someone. Use these settings to configure internal and external desktop sharing. Desktop share features:

Share any application with a guest. The guest does not need to have that particular program installed Give control of the mouse to the guest

(30)

File Transfer With this feature, users can send and receive files from a contact during an IM session. Use these settings to configure internal and external file transfers. Also, you can enable file transfer virus scans.

IM Catcher Message filtering feature to catch instant messages from unknown senders. Use these settings to configure IM Catcher for internal and external communications. Workspaces Workspaces are used to organize and share information,

documents, and conversations. Use these settings to configure use of workspaces, including joining and inviting others to join workspaces.

Archiving Use these settings to enable local archiving of files and instant messages.

Automatic Updates Use these settings to enable automatic installation of WebEx Connect updates.

Using the Policy Editor

Use the WebEx Connect Admin Console to set policies for the domains you administer. You can set different policies for each group and make changes to your policies at any time.

ADDING POLICIES

To add or edit policies:

1 Click the Policy Editor tab. The Policy List appears.

2 Click the Add button to add a new policy. New Policy appears as the policy name. Enter a unique name for the policy.

3 To add Actions for this policy, see “Adding actions to a policy.” 4 Check the Applied box for the policy you want to apply.

ADDING ACTIONS TO A POLICY

To add actions to a policy:

(31)

2 Select the Policy Name to which you want to add actions.

3 To add actions, click on the Add Action button under the Action List. The Action Editor screen appears.

4 Select an action from the Action Tag Name dropdown list. The list of available action tags appears. For more information on these actions, see “Understanding the Collaboration Features.”

5 Select options to configure actions from the dropdown lists under the Action Details Configuration section.

(32)

7 Click Save.

8 Check the Applied box for the policy you want to apply. This applies to the entire organization.

APPLYING POLICIES TO GROUPS

To apply policies to a group:

1 Click the Group tab. The Policy List appears.

2 Enter the group name to find in the Group Name field. 3 Select the group name in the Search Results.

4 Click the Applied checkbox for the policies you want to apply to this group.

Disabling Connect Spaces

If you do not want users to access WebEx Connect Spaces, you can turn off the space feature by creating a policy.

To disable Connect Spaces:

1 From the Policy tab, create a new policy (for example, Disable Spaces). 2 Create a new action for the policy by selecting Workspace Feature from the

Action Tag Name dropdown list.

3 Set the Action Details Configuration to the following settings: Action Node Type—Term Element

Element Type—False.

(33)

5 Activate the policy by checking the Applied box next to the new policy in the Policy List.

6 To apply the policy to the group, click on the Group tab.

7 Search for a Top Level Group (by default, it is the name of the organization, for example, WEBEX in the following image).

8 Select the name of the organization in the Top Level Group and click the Applied checkbox next to the policy name.

Disabling Auto Upgrade

Org Administrators can create a policy that prevents user from being prompted about optional upgrades of WebEx Connect. For more information on creating policies, see “Using the Policy Editor.”

To create a policy to disable auto upgrading:

1 From the Policy tab, create a new policy (for example, Disable Auto Upgrade). 2 Create a new action for the policy by selecting Automatic Updates from the

Action Tag Name dropdown list.

3 Set the Action Details Configuration to the following settings.

4 Click Save to save this policy.

5 Activate the policy by checking the Applied box next to the new policy in the Policy List.

6 To apply the policy to the group, click on the Group tab.

(34)

(35)

Single Sign On and Directory

Integration

This chapter includes information on the following: Single Sign-On (SSO)

Directory Integration

Single Sign-on

In the standard configuration of WebEx Connect, the user’s log in name and password are independent from the authentication credentials used by their corporation. This requires users to remember another set of log in credentials. Org Administrators also have to manage a separate set of user accounts.

Single Sign-On (SSO) allows companies to use their on-premise SSO system to simplify the management of WebEx Connect. With SSO, users securely log in to WebEx Connect using their corporate log on credentials. The user’s log on credentials are not sent to Cisco, which protects the user’s corporate log on information.

As an SSO configuration option, user accounts can be automatically created the first time a user logs into WebEx Connect. SSO also prevents users from accessing WebEx Connect if their corporate log in account is deactivated.

WebEx Connect supports SSO systems based on the industry standard SAML protocol. Contact InterCall for more information on which SSO systems are supported and to determine the steps for setting up your company’s SSO system to work with WebEx Connect.

SINGLE SIGN-ON REQUIREMENTS

The following items are required when implementing SSO with WebEx Connect: Your company must have a Single Sign-On system that is SAML 2.0 compliant or

meets the WS Federation 1.0 standard.

You must provide a corporate X.509 public key certificate to be imported into the WebEx Connect Admin Console. SAML assertions sent to the WebEx Connect system are signed with the certificate’s private key.

Your SSO system needs to be configured to provide a SAML assertion with the user account information and SAML system IDs needed by the WebEx Connect system.

Provide the URL for the corporate SSO service to be entered in the WebEx Connect Admin Console.

Users must install the WebEx Connect client with a command to configure the client for SSO and identify the name of your organization.

(36)

The WebEx Connect Admin Console allows the administrator to configure single sign-on settings modify the security settings and certificates for WebEx Connect.

1 Click the Configuration tab. The Configuration screen appears. 2 Scroll down to Security Settings.

3 Click the Org Certificate Management link.

This page is used to import your company’s X.509 certificate. Complete these steps:

a. In the Alias field, enter the company’s Connect org name.

b. Click Select File to select the certificate to import and click Import Certificate.

4 Click the WebEx Certificate Management link.

This page is used to generate a WebEx certificate to export to your SSO system. Complete these steps:

a. In the Alias field, enter your company’s Connect org name.

b. Enter a Valid for time in days.

c. Click Generate WebEx Certificate.

d. Export the certificate and import it to your corporate SSO system.

5 Click Federated Web SSO Configuration

This page is used to configure SSO for WebEx Connect. Enter the following:

(37)

b. Issuer for SAML: ID that identifies the issuer of the SAML assertion. The ID is returned in the SAML assertion.

c. Customer SSO Service Login URL: URL for your company’s SSO service.

d. Click Save.

EXAMPLE FOR INSTALLING WEBEX CONNECT CLIENT FOR SSO

When SSO is enabled, the WebEx Connect client must be installed with a command specifying the org name. This enables SSO in the client and identifies the org to be used for SSO.

Use the following example for installing the WebEx Connect client: 1 Example for installing the MSI file:

msiexec.exe /i filename.msi SSO_ORG_NAME=OrgName 2 Example for installing the .exe file:

filename.exe SSO_ORG_NAME=OrgName

Directory Integration

In the standard configuration of WebEx Connect, user information comes from multiple sources. The Org Administrator manages user accounts, users add their own information to their user profile and the Microsoft Outlook Address Book is used to add IM contacts and invite users to spaces.

Directory integration allows companies to integrate their corporate directory with WebEx Connect. This integration provides a single source of user data across the WebEx Connect system, providing several benefits:

Accounts are automatically provisioned and updated from the corporate directory data

The corporate directory data is used to add IM contacts and invite members to spaces.

(38)

Users can easily add groups and group members to their IM contact list. Groups from the directory can be used for policy enforcement

The directory data is used to automatically populate the profile information displayed in the business card. Users cannot edit the directory information in their profile.

Note: Implementing Directory Integration requires Single Sign-On (SSO). Contact your Customer Success Manager for implementation information.

Directory Integration Import Process and File Formats

The corporate directory information is imported into the WebEx Connect system via a secure FTP server. The schedule for the import interval is set in the Configuration section of the WebEx Connect Admin Console.

Note: Contact your Sales Representative for information on importing directory data into WebEx Connect.

USER FILE FORMATS

The directory information for users and groups is imported using files with the following formats. User and group data is imported in different files.

User file name format

User file name format: userFile_yyyy-mm-dd_n.csv

Format Description

yyyy-mm-dd The date on which the job is run. The date is based on the GMT timezone.

N The job instance number for that particular day.

Example: If the job is scheduled to run four times a day, and the job was running on 28th July 2008, the files would be named:

userFile_2008-07-28_1.csv, userFile_2008-07-28_2.csv userFile_2008-07-28_3.csv, userFile_2008-07-28_4.csv User file format

A header record should NOT be present in the file.The file format is:

userSSOId,displayName,firstName,lastName,email,jobTitle,address1,city,state,zip,countr y,phoneOffice,phoneCell,homeGroupSSOId,homeGroupName,businessUnit,userProfileP hotoURL

(39)

userSSOID The SSO ID used internally by the organization. This is the main field which is used to determine the record to be updated. If a user is found with the same userSSOID already in the connect database, then his/her details are updated. If not, a new user is provisioned for the organization with all the details.

homeGroupSSOID (optional) If a value is present, the user will be associated with that group.

homeGroupSSOName The name for the group. If a name is not provided, the homeGroupSSOID itself will be used.

businessUnit (optional) If present will be placed in the user’s profile area. userProfilePhotoURL A URL where the user’s profile photo is provided. This URL

will be used as-is by the client to display the photo.

GROUP FILE FORMATS

The directory information for users and groups is imported using files with the following formats. User and group data is imported in different files.

Group file name format

Group file name format: groupFile_yyyy-mm-dd_n.csv Format Description

Group file format

A header record should NOT be present in the file.

The group file contains 3 different types of records—Group Information, Child group information and Member information. Each of these types of records are differentiated by providing a recIndicator (Record Indicator).

Group Information record the record indicator— g Child group record the record indicator is — gg Group members record the record indicator is — gu Group Records

The group information record fields are: recIndicator,ssoGroupId,groupName,groupType

(40)

SSOGroupID The field used to determine if a group has been created in Connect or not. If already created, the group information is updated. Otherwise, a new group is created.

groupType (optional) If present it has to have a numeric value. If the value is 4, only then the group will be available for searching on the client.

Child Group Records

The child group record fields are:

recIndicator,ssoGroupId,RECURRING_subGroupSSOID

For example, the subgroupSSOIDs are provided in a comma separated fashion after the parent record indicator and parent group id to which they belong to.

Group Member Records

The group member record fields are:

recIndicator,ssoGroupId,RECURRING_memberSSOID

The member SSOIDs are provided after the record indicator and group ID to which they belong.

The group file can have many types of records, in any order. This example contains records of all three types in any order.

g, groupSSOID1, Group SSO Name1 g, groupSSOID2, Group SSO Name2 g, groupSSOID3, Group SSO Name3 gu,groupSSOID2,userSSOId6, userSSOId7 g, groupSSOID4, Group SSO Name4 g, groupSSOID5, Group SSO Name5 gg, groupSSOID3, groupSSOID10

gu,groupSSOID1,userSSOId1,userSSOId2,userSSOId3, userSSOId4

gg, groupSSOID1, groupSSOID2, groupSSOID3, groupSSOID4, groupSSOID5 gg, groupSSOID2, groupSSOID3, groupSSOID4

USER INACTIVATION

User Inactivation file name format

User Inactivation file name format: userInactivation_yyyy-mm-dd_n.csv Format Description

(41)

The file format is: userSSOID

This file contains only userSSOIDs whose record must be inactivated.

GROUP DELETION

Group Deletion file name format

Group deletion file name format: groupDeletion_yyyy-mm-dd_n.csv Format Description

n The job instance number for that particular day.

Group Deletion file format

A header record should NOT be present in the file. Group deletion file format: SSOGroupID

(42)

Reports

WebEx Connect Administrators can generate the following reports: Usage Report

User Report

Storage Consumption Report

WebEx Connect Reports

The Org Administrator can generate and save the following types of reports: Usage Report

User Report

Storage Consumption Report

You can run one report at a time. When the report is complete, a Completed message appears under the status column. Then, you can display or save the report. The reports are saved for 7 days from the date the report is generated.

USAGE REPORT

The Usage Report includes summaries of the number and type of activities that are occurring in Connect in monthly time periods in hourly, weekly, daily, and monthly time periods. The Usage Report includes the following columns (listed below in the order they appear from left to right in the report):

Column Description

Date and Time The specified time period interval for the aggregated data.

Connect Logins The number of Connect logins in the specified time period.

Number of IM Sessions The number of IM sessions in the specified time period. Number of Meetings The number of Connect meetings hosted in the specified

time period. Number of Desktop

Sessions

The number of Desktop sessions initiated in the specified time period.

Number of Calls The number of Telephony calls initiated in the specified time period.

USER REPORT

The User Report covers information on what users are doing with Connect in monthly time periods. The User Report includes the following columns (listed below in the order they appear from left to right in the report):

Column Description

(43)

Number of Logins The number of Connect logins in the specified month. Number of New Spaces

Owned

The number of new Spaces created by this user in the specified month.

Number of New Spaces as Member

The number of new Spaces to which this user belongs in the specified month. This includes the Spaces this user created in the specified time period.

Number of Meetings Hosted The number of meetings this user hosted in the specified month.

Number of IM Sessions The number of IM sessions for this user in the specified month.

Number of Calls The number of Telephony calls this user initiated in the specified month.

Number of Desktop Share Sessions

The number of Desktop Share sessions this user had in the specified month.

Additional Storage Used (MB)

The amount of additional storage this user used in the specified month. This includes all data that was saved in Connect Spaces. A negative value means that the user freed up more storage than the user used in this month.

STORAGE CONSUMPTION REPORT

The Storage Consumption Report covers how much storage a Space is using in a particular month. The Storage Consumption Report includes the following columns (listed below in the order they appear from left to right in the report):

Column Description Space Name The name of the Connect Space. Space Owner The user name for the Space owner. Additional Storage Used

(MB)

The amount of additional storage this Space used in the specified month. This includes all data that was saved in Connect Spaces. A negative value means that the Space freed up more storage than the user used in this month.

Generating Reports

To generate a report:

1 Click the Report tab.

(44)

3 Select the Bucket Size from the dropdown list (hour, day, week, month). This is only applicable for the Usage Report.

4 Select the Month and Year for the report.

5 Click Generate Report. After a few minutes, the report appears in the list under the Report Name column in .CSV format.

6 Click the name of the report link to open or save the report. Report generation can be called while it is in progress

(45)

CSV File Format

This section includes guidelines for creating a CSV (comma separated value) file to import users into WebEx Connect. In addition, the required fields and a sample file is included.

CSV Fields

The following fields should be included in the CSV file before you import users into WebEx Connect. They should appear in the following order.

Field name Definition

Screen Name Optional. Enter the user’s screen name. If empty, email is used as screen name.

First Name Required. Enter the user’s first name. Last Name Required. Enter the user’s last name. Email Required. Enter the user’s email address. Address 1 Enter the first line of the user’s address. Address 2 Enter the second line of the user’s address. CIty Enter the city in which the user lives. State Enter the state in which the user lives. Country Enter the country in which the user lives. Zip Code Enter the user’s zip code.

Office Phone Enter the user’s office phone number. Cell Phone Enter the user’s mobile/cell phone number.

Account Status Default is Active. This field is populated in the output file if there is an error processing the record.

An Inactive user cannot use WebEx Connect.

PrimaryGroup Optional. This field is not required in the CSV file. If the field is included, the user is added to the group with this name, otherwise the user is added to the default group.

CSV File Import Process

The WebEx Connect Administrator or Group Administrator can log into the WebEx Connect Admin Console and upload a CSV file of users in the appropriate format. After the CSV is successfully imported, new users have the same process as manually creating users. For example, the Welcome e-mail is sent to the new users. The following occurs when importing the CSV file into WebEx Connect:

(46)

All the valid entries are imported even if one or more entries are not valid.

he status of the import is reported in the CSV file that replicates all the information from the input file, with a specific column indicating the status.

If a user with the same email address is already in WebEx Connect, the existing record in the database is overwritten with the value in the CSV file.

Updates will replace the previous settings. For example, if new roles are specified for the user, the previous roles are replaced.

The import process runs in the background. You can continue other WebEx Connect Admin Console tasks, such as configuration, while the import process runs.

 After the import is complete, a confirmation email is sent to the person who initiated the CSV Import. The notification includes a summary of the import results.

The Administrator can terminate an import operation that is in progress.

Sample CSV file

The following shows how a CSV file should appear, with all appropriate fields populated before importing into WebEx Connect.

You can copy and paste the following text into a file to use as a template for your CSV file, or you can import into a spreadsheet program, like Microsoft Excel. The following sample includes the appropriate fields in a CSV format:

(47)

Library Management

The Library (Application) Management application allows users to manage applications (widgets and templates) for an organization, such as uploading applications to a library, moving applications between libraries, and deleting applications.

Users can upload applications to any library for which they have permission. In addition, users can copy applications from one library to another, and delete applications from a library. The user must have write permissions to the library in order to copy applications. If the user does not have permissions to a library, the user can send a notification to the Org Administrator to copy the application.

For more information on using the WebEx Connect product and the Library Management widget, refer to the WebEx Connect Help and search for Library Management.

Adding Applications

A regular WebEx Connect user and the Org Administrator can add applications using the Library Management Widget. Users can only add or manage applications to their own personal libraries. The Org Administrator can manage applications in the public library, as well.

Note: For more details on adding applications (widgets) to a library and using WebEx Connect, refer to the WebEx Connect Help.

COPYING APPLICATIONS TO A LIBRARY

This is for regular WebEx Connect users and Org Administrators.

To copy application from one library to another:

1 Navigate to the applications in your personal or public library.

(48)

3 Select Public or Personal from the dropdown list and click on OK.

If the user does not have permission to a library, an error message appears and asks if want to send a request to the Org Administrator to complete this step. Select Yes or No. If the user selects Yes, a notification email is sent to the Org Administrator.

The Org Administrator sees a list of applications in the Pending Approval list. The Org Administrator can use the mouse to hover over the widget to see details and Approve or Deny the request.

If the request is approved, it appears in the public library. If the request is denied, it is removed from the Pending Approval list and a notification is sent to the user.

APPROVING REQUEST TO ADD APPLICATION TO PUBLIC LIBRARY

This is for users with Org Administrator privileges only.

1 The Org Administrator receives an email notification each time a user requests a widget/template to be copied to the public library. The email has a title such as, Request to copy application to the Public Library.

2 The Org Administrator needs to log into MyWebEx and navigate to the library management widget.

(49)

4 If the request is approved, it appears in the public library.

5 If the request is denied, it is removed from the Pending Approval list and a notification is sent to the user.

REMOVING APPLICATIONS FROM A LIBRARY

This is for regular WebEx Connect users and Org Administrators.

1 Navigate to the applications in the personal library (personal and public for org administrator user)

2 Select an application from the list of applications and select ‘Remove The Widget.... ‘

3 To confirm deleting the widget, click OK. The application is removed from the user’s personal library, and added to the Recycle Bin.

RESTORING APPLICATIONS TO A LIBRARY

(50)

2 Select an application from the list of applications and select Restore.

(51)

WebEx Connect

Command-line Parameters

This section includes command-line parameters used in the WebEx Connect installer. The command-line parameters are passed into the Installer executable

WebExConnect.exe or the MSI package apSetup.msi, or directly added into the MSI package.

Command-line Parameters

The following command-line parameters are listed with their values and descriptions. The default value is listed in bold text.

The support URL can be set to organization's first level support page (for example, http://firstlevelsupport.mycompany.com, at the time of installation by installing the client software with the following command line parameter:

msiexec /i “C:\apsetup.msi” SUPPORT_URL=http://firstlevelsupport.mycompany.com GET_SCREEN_NAME_URL=http://register.mycompany.com

Note: If the registry value can not be decrypted (for example, it was manually modified), an error is reported and the user cannot log in.

Auto Update always runs WebExConnect.exe /m, so it saves the current settings, which are in system registry.

For installation over an existing version, the command line parameters or the

corresponding public properties in the MSI package overwrite the current settings. If not specified, the current settings, NOT DEFAULT, will be used.

Parameter Values Description ARCHIVE

YES Archive IMs.

NO Do not archive IMs.

ARCHIVEDAYS

<integer> The number of days to save archived

IMs. This parameter works only when ARCHIVE is set to YES. Maximum is 9999.

HOMEPAGE All values for this parameter are

case-insensitive.

AIM Pro AIM Pro is the homepage.

AOL AOL is the homepage.

(52)

None No homepage.

LANGUAGE

Chinese

English The default value of this parameter is English.

RUNATONCE

YES Start WebEx Connect when Windows

starts.

NO Do not start WebEx Connect when

Windows starts.

The default value of this parameter is NO.

CONNECT_OUTLOOK

YES Connect to Microsoft Outlook when

WebEx Connect starts.

NO Do not Connect to Microsoft Outlook when WebEx Connect starts. DISPLAY_PRESENCE

YES Display my WebEx Connect presence

status in Microsoft Outlook. This parameter works only when CONNECT_OUTLOOK is YES.

NO Do not Display my WebEx Connect

presence status in Microsoft Outlook. SIGN_ME_OUT

YES Sign me out of WebEx Connect when I close my Contacts List window.

NO Do not Display my WebEx Connect

presence status in Microsoft Outlook. SUPPORT_URL

<SupportURL> Support URL specified by <SupportURL> value.

The value overrides the default URLs provided by WebEx Connect.

FORGOT_PASSWORD _URL

URL for “forgot password” hyperlink, specified by <ForgotPasswordURL> value.

Cisco WebEx Connect Administrator s Guide

Cisco WebEx Connect

Table of Contents

Getting Started

Client Site and Desktop Requirements

Network Requirements

Capacity and Bandwidth Requirements

WebEx Connect Admin Console Setup

Adding Users

Adding Users

Filter criteria options

Adding Users with Single Sign-on and Directory

Integration Enabled

Assigning Spaces

Adding Groups

WebEx Connect Roles

Configuring WebEx Connect

Configuring WebEx Connect

Field

Definition

Notifications, Emails, and Alert Templates

Email Templates

Premium Services Configuration

Calendar Application Configuration

Migrating WebEx Connect

Using the Policy Editor

Understanding the collaboration features

Using the Policy Editor

Disabling Connect Spaces

Disabling Auto Upgrade

Single Sign On and Directory

Integration

Single Sign-on

Directory Integration

Directory Integration Import Process and File Formats

Reports

WebEx Connect Reports

Generating Reports

CSV File Format

CSV Fields

CSV File Import Process

Sample CSV file

Library Management

Adding Applications

WebEx Connect

Command-line Parameters

Command-line Parameters