MONTHLY WEBSITE
MAINTENANCE PACKAGES
The security and maintenance of your website is serious business, and
what you don’t know can certainly hurt you.
A hacked or ‘spamvertised’ site can wreak havoc on search rankings for
weeks or more without you knowing about it. Not to mention the negative
effect on your reputation and sales if your customers notice your broken
site before you do. Our maintenance packages can stop your website being
hacked and a lot more, including UNLIMITED access to email desk support.
“38% of Irish small businesses were attacked by
an unauthorised outsider in the last year.”
TAKE CARE OF YOUR WEBSITE’S VISITORS,
CUSTOMERS AND YOUR BUSINESS
(FROM ONLY €100
+VAT
PER MONTH)
• Unlimited Access to Email Support Desk
• Monthly Enhancement Suggestions
• Regular Website Software Updates
• Real time Website Protection
• Eyes on your Website
• Tracking & Reporting
• Uptime Monitoring
•
Security Audit
• All-inclusive Daily Website Scans
• Website Operation Video Tutorials
• Automated Daily Secure Backups
• Website Speed Optimisation
• Website Restoration Service
• Monthly Consultation
• Support Phone Calls
IF YOUR WEBSITE GOES DOWN,
DO YOU WANT TO PAY €1000’S TO RESTORE IT?
One day, you load up your site in your browser, and find that it's not there,
or it redirects to a porn site, or your site is full of adverts for performance-
enhancing drugs. It leaves you wondering, why would anyone hack my
website? What are you supposed to do now?
“The majority of Irish businesses surveyed, regardless of size,
expect that breaches will continue to increase in the next year.”
The entire experience of being compromised can feel devastating, making
you wonder why you ever decided to create an online presence. Rest
assured though, our maintenance package is here to reduce the likelihood
of this ever happening to you. And if it does, we could get you back up
quickly, depending on the package you choose.
• Cancel at anytime. You’re not locked into a contract.
• Privileged service – your enquiries will take priority.
YOUR WEBSITE IS NOT CURRENTLY BACKED UP! – when your
website goes live you get a backup of your website so that you always
have a copy. However, as changes are made to your website, your
original backup goes out of date, which means if you ever had to use
your backup and you didn’t have a regular backup you would lose
content and other website changes. Not a good feeling.
Our SILVER, GOLD & PLATINUM monthly maintenance packages
will resolve this for you, giving you a regular secure daily backup.
NO SECURITY SCANS ARE CURRENTLY RUNNING ON YOUR
WEBSITE! – for new websites we install and configure security
software. This makes sure it’s much more secure than the majority
of websites out there. But this software can’t automatically schedule
scans like your computer’s anti-virus software can. This means that
without anyone knowing about it, your website may contain
malicious code or vulnerabilities and be infecting visitors.
Our SILVER, GOLD & PLATINUM monthly maintenance packages
will resolve this for you, giving you automatic security scans.
YOUR WEBSITE WILL CONTAIN OUT-OF-DATE PLUGINS! - Your
website uses a number of plugins (bits of software) produced by
different people to get the best out of your website and give you the
best chance of online success. New versions of these plugins are
released regularly in order to solve security vulnerabilities and to add
new features. You are increasing the chances of your website being
hacked when these out of date plugins are not updated.
ALL our monthly maintenance packages will resolve this for you -
we will keep your plugins up to date. Each time we do this we will
back up your website and database because website updates can
break your website. This is best practice and yet not many
professionals will do it.
YOUR CONTENT MANAGEMENT SYSTEM (CMS) MAY BE OUT OF
DATE – in much the same way as your plugins need to be updated,
your CMS (the software that runs your website) need to be kept up to
date. Sometimes this already happens automatically, but often it
doesn’t. If your CMS is not updated then your whole website could
be vulnerable to hacking and you are missing out on new features
that make it easier to update your website.
ALL our monthly maintenance package will resolve this for you, we
will keep your CMS up to date and each time we will back up your
website.
The ‘Monthly Website Maintenance Package’ is here to solve your
website issues. Let’s see what’s included…
BRONZE
ONLY
€100
+VAT PER MONTHSILVER
ONLY
€200
+VAT PER MONTHGOLD
ONLY
€400
+VAT PER MONTHPLATINUM
ONLY
€900
+VAT PER MONTHSAVE 15%
WHEN YOU PAY ANNUALLY
SU P P O R T
UNLIMITED ACCESS TO EMAIL HELPDESK SUPPORT
HELPDESK RESPONSE TIME
(MON-FRI 9AM – 5PM) 2 Day 2 Day 1
Day
6 Hour
LIBRARY OF TRAINING VIDEOS
PHONE SUPPORT
SMALL WEBSITE CHANGES*
None
4
8
20
S E C U R ITY REGULAR UPDATES (CMS/PLUGIN/THEME) AUTOMATED DAILY SECURE BACKUPS
REALTIME WEBSITE PROTECTION DAILY SCHEDULED
COMPREHENSIVE REMOTE WEBSITE SCANS
SECURITY AUDIT
WEBSITE RESTORATION SERVICE
US A BI L IT Y
BROKEN LINKS SCAN
UPTIME MONITORING
SPEED UP YOUR WEBSITE
EYES ON YOUR SITE
C ON SU L TA NC Y MONTHLY ENHANCEMENT SUGGESTIONS
TRACKING & REPORTING
MONTHLY CONSULTATION
*Please Note: Out of package additional small changes are charged at €50 per small change.
More about our Packages
S
U
PP
O
R
T
UNLIMITED ACCESS TO EMAIL HELPDESK SUPPORT
Only those who sign up to our Website Maintenance Pac k ages get UNLIMITED access to our Email Support System. We give you advice to enable you to carry out the work yourself, or we’ll give you a quote if you want us to do the work for you.
LIBRARY OF TRAINING VIDEOS
Step by step video tutorials available in your Website Admin Dashboard (WordPress only). We update the videos with every new WordPress release.
PHONE SUPPORT
When you have a question or problem feel free to call for support.
WEBSITE CHANGES
Now then you will have changes you may want to make to your website. With the Maintenance Package, you have web developers on hand that can make these changes quickly.
S
E
C
U
R
IT
Y
REGULAR UPDATES (CMS/PLUGIN/THEME)*
Security updates and new features come out regularly for your website’s software (CMS, plugins & themes). NOT doing this is the No.1 reason websites are hacked.
*Many plugins are free, but some require additional payment to supplier.
AUTOMATED DAILY SECURE BACKUPS
It’s not a matter of if you’ll need your backups, but when. We will generate a full daily site backup (all files and database) stored offsite.
REALTIME WEBSITE PROTECTION
Hackers are everywhere and they love causing trouble. We shore up security holes and use the best malware monitoring tools on the web to protect your website in realtime.
SECURITY AUDIT
There are so many different factors involved in keeping a website secure. We will regularly carry out security audits to make sure your website stays strong.
WEBSITE RESTORATION SERVICE
If your website is hacked then we will restore your website from your backup so that it’s working as it was before the attack.
S
E
C
U
R
IT
Y
DAILY SCHEDULED COMPREHENSIVE REMOTE WEBSITE SCANS
All files are scanned daily to see if they contain a malware, trojan, virus, backdoor, known dangerous URL or known vulnerability.
• Scan Core, Theme & Plugin Files • Scan Content for Bad URLs • Scan for Known Malware
• Scan for Hundreds of Backdoors • Scan for DNS Changes
• Scan for ‘spamvertising’
• Check if your IP is generating Spam • Advanced Comment Spam Filter • Existing Password Audit
U
S
A
B
IL
IT
Y
BROKEN LINKS SCAN
Most websites will have some links that don’t work. But it doesn’t have to be like that. Make it easier for your visitors to find the content they need.
UPTIME MONITORING
It’s the nature of the Internet that your website may be down without you knowing. This service alerts you via your mobile or email if it goes down.
SPEED UP YOUR WEBSITE
A slow website is bad news for your site visitors and your business. We’ll run tests and make sure the performance of your website is optimised.
EYES ON YOUR SITE
I can take a look at your site on a regular basis, and let you know about anything that’s not in order.
C
O
N
S
UL
T
A
T
IO
N
MONTHLY ENHANCEMENT SUGGESTIONS
We’ll regularly suggest ways to improve your website and Internet marketing. Without this your online presence may stagnate.
TRACKING & REPORTING
Pulling up stats isn’t very difficult, but it’s the kind of thing a lot of website owners don’t have time for and can’t always make sense of. We’ll give you a simple report that summarises numbers and trends.
MONTHLY CONSULTATION
We’ll meet with you once a month on Skype to discuss your website and make recommendations for the way forward.
