Ecommerce
About ScienceSoft
ScienceSoft is an international IT consulting and software development company with expertise in diverse domains. Here are the key highlights of
our team and our ecommerce direction:
700
employeesAll-round
ecommerce services18
years
in ecommerceOur Customers
We develop an on-brand ecommerce solution and orchestrate smooth coexistence of the customer’s two
retail channels
We build effective online presence for manufacturers to set a direct sales
channel and effectively connect to distributors
We redesign an obsolete ecommerce solution to meet new objectives or grow online business
to the next level We ideate, shape business ideas into actionable requirements and implement an ecommerce solution
within the agreed timeframes and
Brick-and-mortar retailers
Manufacturers
Online retailers
Online retail startups
We know how industry-specific solutions are important in online sales and offer expertise in diverse product lines:
Fashion Food Beauty and wellness Sports Mixed product assortment Electronics Automotive
Elements of Our Ecommerce Solutions
Ecommerce backend Online store frontend Content management Customer management Marketing automationOrder and shipment management Resource planning
Ecommerce analytics Mobile
Technology Stack
Ecommerce CMS & PIM ERP & CRM Business IntelligenceProject Communication
For project success, we build effective communication with all the parties involved:
3rd-party system vendors Ecommerce business consultants A marketing agency Customer's business units Marketing Category management Order fulfillment and returns Customer service
Our Ecommerce Implementation Services
Launch After-launchsupport Evolution and continuous support
+
Integration Web store migration anddata transfer User training Implementation
consulting UX and UIdesign Configuration and customization
Certified quality
Implementation Consulting
Project implementation starts with the design of your ecommerce solution:
Choosing an optimal implementation strategy 2 Analyzing business needs and elaborating a solution 1 Designing automated business workflows 3 Defining KPIs and reports for the future
solution 5 Planning an implementation scenario and user adoption 6 Describing necessary customizations and integrations 4
Scenario creation to describe shoppers' steps in an ecommerce website depending on their needs
UX Design
We apply a set of techniques for the best possible user experience:
User research to know and understand your target audience 3 4 5 7 2 1 Persona creation to represent real shoppers with their problems and needs
Customer journey mapping to illustrate a system usage process graphically UI prototyping to reflect the logic and functionality of the future ecommerce website Usability testing to understand how users interact with
an online store 6 Usability audit to assess user experience of the existing ecommerce website
UI Design
The visual presentation of your web store translates your brand vision approach to quality.
Configuration and Customization
Configuring out-of-the-box
functionality to reduce implementation
time and costs
Integrating commercial
extensions and apps to get specific features Developing custom features to get a unique competitive advantage
Integration
We create complex IT ecosystems for ecommerce businesses:
CRM CMS Mobile customer app Customer support software Marketing
software Brick-and-mortar
software
ERP Payment gateway(s)
Quality Assurance
We test multiple aspects of your ecommerce solution to make sure that it is well-functioning from the inside and user-friendly from the outside:
Ecommerce website performance Usability on all types of devices
Functionality of an ecommerce solution Third-party integrations
User Training
Higher adoption of implemented systems
Improved employee performance
Our experience in the ecommerce industry has proved the benefits of role-based user training:
Coordinated teamwork
Launch
To ensure safe deployment of an ecommerce solution to production, we perform all the launch-related activities in different environments.
Developers finish a new ecommerce-based solution
Development
environment Testingenvironment
UAT (User Acceptance Testing) environment Production environment QA engineers test the solution Customer representatives test the solution’s functionality and accept the project
The solution is launched
Accepted solution Tested solution
After-Launch Support
User support Fixing performance Issues, if any Tuning features and processes to adapt them to new business requirements Further measures to increase user adoption (higher level of process automation, training on specific user issues)We provide support services during 1-3 months of the ecommerce solution usage, such as:
Evolution and Continuous Support
We assist ecommerce companies in handling all arising technical hurdles and stand for continuous business evolution in line with changing business needs.
Ongoing solution optimization and evolution Ecommerce performance monitoring and improving Troubleshooting Ongoing administration Security monitoring
Success Story
Ecommerce Ecosystem for a Multibusiness Company
Tools & Technologies
Implementation of a
Magento-based web store designed with enhanced content and product
management functionality and integrated with a company-wide CRM system Customer Solution US-based group of companies present in a variety of industries including luxury retail, hospitality, and ecommerce Microsoft Dynamics 365,
Success Story
Tools & Technologies
Evolution of an ecommerce solution with the focus on customers: design,
navigation, website responsiveness, content management and
customer support were revamped and improved
Customer Solution US-based treatment-focused beauty online store selling professional-grade products
Magento 1 CE, My SQL, WordPress, HTML, CSS, JavaScript
E-Shop for a Beauty Store with Expert Skincare
Consulting
Success Story
Food Ecommerce for a Provider of Organic Fruit
and Vegetables
Tools & Technologies
An appealing and user-friendly web store fully integrated with the
company’s infrastructure that brought delivery services to 46-million market Customer Solution A food delivery company aiming to expand country-wide
Magento CE, PHP 5.0, MySQL, HTML, CSS, JavaScript, A JAX, JQuery/Prototype
Success Story
Ecommerce Implementation and Support for a
European Retail & Wholesale Company
Magento CE, PHP, Microsoft SQL Server
Tools & Technologies
Full-cycle
implementation and support (L1 and L2) of a Magento-based web store for its stable performance and
effective team adoption
Customer Solution
Innovative company running a number of businesses including a chain of retail and wholesale stores
Let’s Keep in Touch!
Europe Gulf Cooperation Council
The United
States The Nordics
Latvia +371 2569 2767 [email protected] The UAE +971 585 73 84 33 [email protected] Headquarters +1 214 306 68 37 [email protected] Finland +358 92 316 30 70 [email protected]
