Editions Comparison
ICEFLO Editions & Pricing
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ICEFLO provides your implementation community with one central place to manage all implementation-related activities. That means they’ll spend less time shuffling spreadsheets and more time building and running comprehen-sive, high quality implementation plans. For Senior IT and Business managers, ICEFLO gives real-time visibility into the status and service impact of changes. Delivering change with confidence is enabled while constantly managing the risk to service availability.
ICEFLO is easy to use and built on the way you already work, using common terminology and a proven, structured process. As a Cloud-based solution, everyone can access ICEFLO with just an Internet connection — there’s no need for expensive hardware or software and no lengthy setup or configuration period.
£20
£40
£Price
per month per user
per month per user
by agreement
Team
Edition
Business
Edition
Enterprise
Edition
Implementation Management for small groups. With a minimum of 2 users, Team Edition provides all the core features of ICEFLO that will enable you to build and run implementation plans.
With minimal setup and configuration, within hours you will be able to use Team Edition to construct detailed runbooks or Service Transition Plans (STPs).
Exploit the ICEFLO platform to transform static spreadsheets into dynamic, real-time implementation plans with 360-degree visibility of status. Like all editions of ICEFLO, Team Edition transforms how you collaborate with geographically dispersed colleagues, suppliers and 3rd parties – anyone, anywhere, at any time, all from the Cloud.
Implementation Management for companies with substantial numbers of staff participating in complex technology transformations (minimum of 10 users).
With Business Edition, you get advanced Implementation Management capabilities to help your team succeed, including complex scenarios that we call Events - multiple Implementation Managers running multiple, inter-connected runbooks or Service Transition Plans (STPs).
Choose Business Edition if you need a range of additional features — including advanced workflow and approvals, SMS notifications, access controls, audit capability, inter-STP dependencies, multi-STP Events with consolidated Dashboards.
Implementation Management for companies with substantial numbers of staff participating in complex technology transformations (minimum of 10 users). With Enterprise Edition, you get advanced Implementation Management capabilities to help your team succeed, including complex scenarios that we call Events - multiple Implementation Managers running multiple, inter-connected runbooks or Service Transition Plans (STPs).
Choose Enterprise Edition if you need a range of additional features — including advanced workflow and approvals, SMS notifications, access controls, audit capability, inter-STP dependencies, multi-STP Events with consolidated Dashboards.
Editions Comparison
With our range of ICEFLO Editions, you can start with our entry-level Team Edition and add users to meet your growing needs. You can upgrade to another Edition that has more features when your awareness of the transformational benefits of ICEFLO grows. There will be no disruption to your business because we take care of everything behind the scenes.
This is a quick overview of the main capabilities of each Edition. The details of every feature by Edition are in the matrix on the following page. No matter which Edition you select, you’ll benefit from advanced runbook construction, real-time forecasting and enterprise wide visibility of the status of change deployments. By adopting ICEFLO, you’ll dramatically enhance your capability to both deliver change and actively manage the associated risks.
Edition Maintenance
Edition Release Policy
All ICEFLO Editions are built on a common code base and data structure and will receive enhancements and innovations during ICEFLO scheduled release cycles. Major releases are scheduled on a Quarterly basis and minor enhancements and fixes are scheduled on a monthly basis.
Free Trial
The Free Trial is currently offered on Team Edition only. Trial customers can upgrade at any time to a subscription basis. New customers may choose any Edition to commence a subscription.
Edition Upgrade Policy
Existing customers can choose to upgrade to any Edition and all data will be preserved.
Downgrades are also supported, with data preservation being limited to the data that is available and required in the destination Edition only. All higher Edition functionality and associated data will be permanently deleted during any downgrade process.
At all times, Agenor recognises and respects that the data held within the ICEFLO service belongs to our Customers. Customers may export their ICEFLO data at any time during their trial or subscription period.
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Feature Team Edition (MVP) Business Edition Enterprise Edition
STP (Runbook) Creation Task & Stage Construction Integrated Backout Plans Internal Dependencies
Multiple User Authorisation Levels Timezone awareness
Customisable Home Page Detailed Task Definition Real-time forecasting engine Automated threshold alerting Real-Time Update Panel (RTUP) Dynamic Critical Path Analysis Late Task Identification Task Progress Update Integrated Issue Management STP Gantt Chart Reporting STP Dashboard Reporting Interactive Reporting Capability Import from XML/CSV/Excel Mobile Application
Service Desk - Standard Business Hours ICEFLO Blog and User forum 24*7 Service Ticket Portal Free Online Training Content Devolved User Adminstration Audit Capability
Export to CSV/Excel External Dependencies
Communications via SMS Channel User Defined Communications Content Advanced Organisation Structure Multiple Catalogues for STP Context Event Management Capability Event Dashboard Reporting
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Feature Team Edition (MVP) Business Edition Enterprise Edition
Automated Post Implementation Report Executive Dashboard (tablet form-factor) Monthly Service Report
Event Support Services Event Management Services Implementation Management Services Customised Training
Service Management Review Allocated Client Manager
Document attachments (STP, Task & issue level) Access Groups
Passive Users
Configurable Billing Units
24*7 Application & Infrastructure Support
