Date: 3rd March, 2009
BizCom Server
Installation Guide
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Contents
Preface………..….……. 4
BizCom Server Installation Guide... ....4
IIS Installation………...….6
Install .NET Framework……….…...………9
SQL Server 2005 Installation………...….…….11
SQL Server Configuration...……….……22
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Preface
Welcome to BizCom, a World's first Distributed Web-based P2P Enterprise call center software which increases the power utilization of Agent grid with high stability, scalability at lowest cost. BizCom mainly consists of core features such as Campaign Management, Conferencing, Barging, Snooping, Call Recordings & CDRs, Do-Not-Call Functionality, Customer Relationship Management, Live Dash Board, Reports Studio, Filters & Treatments, Dynamic Scripting Studio, Lead Format Studio & More.
BizCom Server Installation Guide
This guide provides detail description with images of BizCom Server installation process. This guide includes all steps of BizCom sever installation with all steps of all prerequisites installation. So if a user has some prerequisites installed already, skip those steps and look for required prerequisites and BizCom server installation process’s own steps.
BizCom Server installation has three prerequisites System Requirements
.NET Framework 3.5 SP1, Microsoft SQL Server 2005
IIS 6.0 or higher version Oreka 0.5.313
So if any of these prerequisites is not present on your system, BizCom server installation would ask you to install that particular prerequisite during its installation. If none of these prerequisites installed, BizCom Server installation would ask you to install all prerequisites one by one. You don’t have to worry about locating the prerequisites, BizCom Server installer automatically redirect to resource locations of prerequisites or guides for finding/installing prerequisites during the installation. If your pc has some prerequisites installed already then the installer skips automatically to those and asks for other which is not present on the system.
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1. System Requirements 1.1. Supported Architectures
x86
1.2. Supported Operating Systems for servers Microsoft Windows Server 2003 Enterprise (*With critical windows updates installed) Microsoft Windows Server 2008 Enterprise (*With critical windows updates installed) 1.3. Supported Internet Browsers
Internet Explorer 6 Internet Explorer 7 Mozilla Firefox 2 Mozilla Firefox 3 1.4. Client Hardware
Minimum: 400 MHz CPU, 96 MB RAM, 800x600 256-color display
Recommended: 1.0 GHz or higher CPU, 256 MB or more RAM, 1024x768 high-color 32-bit display
Up to 500 MB of hard disk space may be required 1.5. Server Hardware
Server: 2.8 GHz, 1GB RAM 1.6. Network Requirements
Server: Live IP – No Firewall (specified ports required to be open), 1mbps + b/w Client: 56kbps – 256kbps bandwidth
1.7. Other Software Requirement 1.7.1. Server: 1.7.1.1. .NET 3.5 SP1 1.7.1.2. IIS 6 1.7.1.3. SQL Server 2005/ SQL Express 2005 1.7.2. Client: 1.7.2.1. .NET 3.5 SP1 1.7.2.2. Oreka 0.5.313
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The following steps are given to install BizCom Server
STEP 1 Download BizCom Server setup from one of the following links:
https://sourceforge.net/project/showfiles.php?group_id=162339&package_id=183133&release_id =598776
If you do not have IIS 6.0 or higher version installed on your system then kindly install IIS first otherwise (in case you already have) move to step 8 to proceed.
IIS installation steps (STEP 2 to 7):-
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STEP 3 Click on “Add/Remove Windows Components” placed in left side of “Add or
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STEP 4 Select “Application Server” then click next to proceed.
STEP 5 Insert disc of Microsoft Windows Operating System of your PC in CD driver,
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STEP 6 IIS installation progress
STEP 7 Click finish to complete the IIS installation.
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STEP 8 Now extract the downloaded zip file. And start BizCom Server installation by
double clicking on setup.exe file
STEP 9 This installation would ask you to install .NET Framework 3.5 SP1, if your
system does not have .NET framework installed.
STEP 10 Accept the terms and condition. Following three images demonstrate
downloading and installation progress of .NET Framework. The download time
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STEP 11 After successful installation of .NET Framework start installing BizCom server
setup again by double clicking on setup .exe. Now if your pc does not have SQL Server 2005 installed, the installation would ask you to install SQL Server 2005.
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STEP 12 Click on “Download” for downloading SQL Server 2005 Express Edition with
Advanced Services SP2.
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STEP 14 Download progress of sql server setup file
STEP 15 Install SQL server by double clicking on downloaded SQLEXPR32.EXE.
Select Run to install the SQL server 2005.
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STEP 17 Accept terms and conditions and click next to proceed
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STEP 20 Click next to proceed further
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STEP 22 Provide your computer name and your company name
STEP 23 Click on the client components (drop down) and include all options and press
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STEP 25 Select “Mixed Mode”
STEP 26 Provide password in specified fields. This password will be used for login
authentication when you try to login to your system’s SQL server, that is you will have to provide this password as SQL Server authentication while login into Microsoft SQL Server Management Studio. Click “Next” to proceed.
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STEP 27 Click next to proceed
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STEP 29 Click “Install” to proceed
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STEP 31 Click “Finish” to finish the SQL server 2005 installation
STEP 32 Configure SQL Server 2005 for making it useful to BizCom SQL Configuration steps (STEP 33 to 43):-
STEP 33 Go to Start > All Programs > Microsoft SQL Server 2005 > Configuration
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STEP 34 The following window would open, Click to “Server Surface Area
Configuration for Services and Connections”.
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STEP 36 Click on “Database Engine” > “Remote Connections” and select “Using both
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STEP 43 Now click on “Apply” to apply the new configurations then click “OK” to
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STEP 44 After finishing the new configuration settings, you will be prompted following
Window. Close the following window.
STEP 45 The following 2 steps is required for confirming successful installation and
Configuration of SQL Server 2005, go to Start > All Programs > Microsoft SQL Server 2005 > SQL Server Management Studio Express.
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STEP 46 You will get the following window, this window shows that the SQL
Server management studio is trying to connect to a SQL server. For Server type field:
o Select “Database Engine” For Server name field:
o Write the SQL server IP (SQL server IP is IP of the PC where the SQL server is installed/running which you trying to connect like 192.168.191.2) + “\” +
SQLEXPRESS (for example “192.168.191.2\SQLEXPRESS”).
o The Server name may be only IP address of the SQL server (Like “192.168.191.2” in case of enterprise version of SQL Server 2005), but this user guide directed to install Express version of Microsoft SQL Server 2005.
For Authentication field:
o Select SQL Server Authentication For Login field:
o Write “sa” as per SQL server installation steps followed previously.
For Password field:
o Write the password you entered in the Mixed Mode step while installing the SQL Server(Step 19).
Now click to “connect” button to connect to the database engine, if database is connected successfully that means you have successfully installed and configured the database and you have correct credentials for accessing it.
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STEP 48 Start BizCom sever installation again by double clicking on BizCom Server
Setup.exe file. Click next to proceed.
STEP 49 Provide correct SQL Server’s credentials.
For first/top field (SQL Instance Name):
Enter Server name, which is used while connecting to SQL server through Microsoft SQL Server Management Studio and login into that; enter that Server name in first/top field, as for example “192.168.191.2\SQLExpress”, 192.168.191.2 is the IP address of the SQL Server.
The Instance name may be only IP address of the SQL server (Like “192.168.191.2” in case of enterprise version of SQL Server 2005), but this user guide directed to install Express version of Microsoft SQL Server 2005.
IP address of SQL server is the IP of the system where SQL server is installed/running.
For second field (SQL Authentication User Name):
Enter the user name “sa”, which is used while connecting to SQL server trough Microsoft SQL Server Management Studio and login into that; use that User Name in middle field.
For last/bottom field (SQL Authentication Password):
This is the corresponding password to the user name discussed in above section (Step 19).
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Click “Next” to proceed.
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STEP 53 Installation progress.
STEP 54 Click “Close” to finish the BizCom Server installation.
STEP 55 Install Oreka from http://oreka.sourceforge.net/download/windows & extract the zip.
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STEP 57 Click on Install & than Click on next to install.
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Now a BizCom server is ready for use as a Callcenter engine with URL:
http://<ServerIP>/VMukti, where ServerIP is the IP address of the system where BizCom server is installed.
STEP 60Enter the VMukti Meeting Place Server URL in the Web browser’s address bar.
The Welcome page appears. Register on the page. Register/Login:
For first time user, enter user-id and password in the specified fields then click on the Register Button.
If you are a registered user enter your user-id and password and press login.
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STEP 61First time user enter username, password and valid email Id and press OK to Register.
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STEP 63 The following page appears after finishing the download. User can login with
