CRM for Enterprise Comparison Guide

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Ziff Davis ©2015

CRM for Enterprise Comparison Guide

Ziff Davis - 2015

For most Enterprise businesses, it’s crucial to have a solid Customer Relationship Management (CRM) system in place. An Enterprise

CRM should be able to obtain real-time customer data and easily share that information with employees working with potential and

existing clientele—this includes everyone in sales to those in the help desk department.

Even large companies have many options, such as either going premise or cloud-based, when it comes to choosing a CRM solution.

In this guide, you will learn about the top Enterprise CRM vendors and their offerings. Many include key features such as built in

analytics, customer support module, and multiple hosting options.

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Vendor/Product Product Focus On-PremiseCloud/ Pricing Price Customizable Logic for Forecasting Customer Support Module Vendor management Capable Interface for Customization Multiple Hosting Options Built in Analytics Industry Specific Versions User Creatable Custom Reporting SAP 360 CUS-TOMER SAP 360 CUSTOMER Medium Biz and Enterprise On-Premises Perpetual License $$$$

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Salesforce Medium Biz and Enterprise Cloud Subscription $$$

2

Oracle Siebel CRM Enterprise On-Premises Perpetual License $$$$

2

2

Microsoft Dynamics CRM Medium Biz and Enterprise Cloud or On-Premises Suscription or Perpetual License $$$

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Vendor/Product Product Focus Cloud/

On-Premise Pricing Price

Customizable Logic for Forecasting Customer Support Module Vendor management Capable Interface for Customization Multiple Hosting Options Built in Analytics Industry Specifc Versions User Creatable Custom Reporting Oracle Sales Cloud Medium Biz and Enterprise Cloud Subscription $$$

2

2

2

Sugar CRM Sugar CRM Medium Biz and Enterprise Cloud or On-Premises Subscription $$

1

Sage CRM SOHO and Medium Biz Cloud or On-Premises Subscription $$

ACT! SOHO Cloud or On-Premises Suscription or Perpetual License $

Saleslogix Medium Biz Cloud or On-Premises Suscription or Perpetual License $$$

2

Goldmine SOHO and Medium Biz Cloud or On-Premises Perpetual License $$

1

Zoho CRM SOHO Cloud or On-Premises Subscription $

2

2

NetSuite CRM+ Medium

Biz Cloud Subscription $$$

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2

HighRise SOHO Cloud Subscription $

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Vendor/Product Product Focus Cloud/

On-Premise Pricing Price

Customizable Logic for Forecasting Customer Support Module Vendor management Capable Interface for Customization Multiple Hosting Options Built in Analytics Industry Specifc Versions User Creatable Custom Reporting C2CRM Medium Biz and Enterprise Cloud or On-Premises Subscription $$

2

Maximizer CRM OnContact CRM SOHO Cloud or On-Premises Subscription $$

Pivotal CRM Medium Biz and Enterprise Cloud or On-Premises Subscription or Perpetual License $$$

2

2

Maximizer CRM Maximizer CRM SOHO and Medium Biz Cloud or On-Premises Suscription or Perpetual License $$

2

SalesNet CRM SOHO and Medium Biz Cloud Subscription $$$

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Footnotes

$ < $20 per month per user or expected equivalent for perpetual license with maintenance over 36 months

$$ between $20 and $60 per month per user or expected equivalent for perpetual license with maintenance over 36 months

$$$ between $60 and $120 per month per user or expected equivalent for perpetual license with maintenance over 36 months

$$$$ > $120 per month per user or expected equivalent for perpetual license with maintenance over 36 months

1 - May be available in the app ecosystem

2 - Available from vendor as a separate product

Feature Customizable Logic for Forecasting Customer Support Module Vendor Management Capabilities Interface for Customization Mobile CRM Multiple Hosting

Options Built-In Analytics

Industry Specifc Versions User Creatable Custom Reporting Definition

Built into the CRM system is the ability to customize the forecasting function to match business processes.

Interface for post sales support that references and interacts with the sales processes in the CRM system.

Functions in both interface screens and infromation processing that allows relationships with vendors and suppliers to be tracked. Vendor delivered interface for changing existing logical operations to accommodate different sales processes. Mobile device based applications that display CRM data and allow interactivicty with the mobile user.

Full CRM software is hosted by the vendor and third party companies.

Predictive Analytics procedures can be built into the processing to review the database and make automatic suggestions for actions that need to be done.

Vendor has created and maintains different versions that are tailored to different industries needs.

Built in interface for business users to create their own custom reports.

About Ziff Davis

Ziff Davis, Inc. is the leading digital media company specializing in the technology, gaming and men’s lifestyle categories, reaching over 117

million unique visitors per month. Ziff Davis sites include IGN.com, PCMag.com, AskMen.com, ComputerShopper.com, ExtremeTech.com,

Geek.com, LogicBuy.com and Toolbox.com. Ziff Davis also operates NetShelter, the largest community of technology publishers dedicated to

consumer electronics, computing and mobile communications. Ziff Davis B2B is a leading provider of online research to enterprise buyers and

high-quality leads to IT vendors.

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