INTRODUCTION TO
Cindy Solomon & Associates, Inc.
Creating Exceptional Customer Experience
Through Exceptional Leadership
Programs We Offer
EXECUTIVES
WOMEN
MANAGERS
FRONT LINE
COURAGEOUS LEADERSHIP FOR WOMEN
Arm high potentials with the skills needed to build their careers and organizational performance
CUSTOMER FOCUSED LEADERSHIP
Align all departments around customer focus and jump start team performance
Our leadership programs start where business starts: with the customer. We focus and align around the needs and behaviors of external and internal customers, then build skills that deliver exceptional service and improve performance. From front line employees to executives, exceptional performance begins with the customer.
A Different Approach
Problems We Solve
• Strategic executive alignment
• Change initiative strategy
• Cross-division innovation &
communication
• High performer retention
• Cross team performance
• Talent management
• Creating a fully engaged
customer-focused culture
• Improve customer satisfaction
& retention
• Increased cross functional
innovation & communication
• Delivering exceptional service
• Increasing customer retention
• Developing talent
• Improved customer results
NIMBLE LEADERSHIP
Develop agile leaders who can respond and strategically prioritize in an ever-changing and competitive landscape.
THE CUSTOMER OF THE FUTURE
Give front line employees and managers the skills to deliver exceptional service and build customer loyalty in every interaction
Programs We Offer
How We Deliver
EXECUTIVES
WOMEN
MANAGERS
FRONT LINE
CUSTOMER FOCUSED LEADERSHIP
Align all departments around customer focus and jump start team performance
THE CUSTOMER OF THE FUTURE
Give front line employees and managers the skills to deliver exceptional service and build customer loyalty in every interaction
NIMBLE LEADERSHIP
Develop agile leaders who can respond and strategically prioritize in an ever-changing and competitive landscape.
A Different Approach
COURAGEOUS LEADERSHIP FOR WOMEN
Arm high potentials with the skills needed to build their careers and organizational performance
Our leadership programs start where business starts: with the customer. We focus and align around the needs and behaviors of external and internal customers, then build skills that deliver exceptional service and improve performance. From front line employees to executives, exceptional performance begins with the customer.
You are here In 1 day, we get you here
Challenge Goals/Priorities/Engagement Practice Feedback
In 3 months, we get you here Customers are changing faster than ever before, marketplaces are turning on a dime, and change is constant. An organizations true competitive advantage is in creating leaders who thrive on this environment while embracing change and opportunities in the moment.
Nimble Leadership
TM
Developing Agile, Customer Focused Leadership
Outcomes for Participants
• Understanding of the four principal drivers of employee
& customer engagement
• Alignment of customer and leadership
priorities & execution
• Leadership strategic alignment and agreement
• Significant increase in focus, agility and action
Outcomes for the Company
• Strategic leadership prioritization focused on
goals
• Proactive, customer focused leaders
• Engaged & focused teams
• Increased cross functional communication
& innovation
How We Do It: A fully customized, strategic intensive program
Create high performance teams that innovate and thrive
Most women’s programs only focus here
Corporate Initiative Network/Information Leadership Skill Development Tools to fight Unconscious Bias
But leaders are made here. We address all areas of this issue to build courageous performers across the footprint of the
organization You are here
Every company’s competitive advantage is in the talent they can attract and retain. Many companies are
experiencing a “leaky bucket” of talent, particularly for women. This program addresses the issue from both sides: teaching the skill-building essentials for career success, along with tools for all leaders within an organization to fight our internal unconscious biases.
Courageous Leadership for Women
TM
The Unwritten Rules for Corporate Success
Outcomes for Participants
• Enhanced leadership abilities and
executive presence
• Ability to attract and pursue new areas of responsibility
• Visibility into long term career success at company
• A proactive network leaders for continued supported
career growth
Outcomes for the Company
• Strategic leadership prioritization focused on
goals
• Proactive, customer focused leaders
• Engaged & focused teams
• Increased cross functional communication
& innovation
How we do it: A sustainable performance leadership program
Two day leadership intensive,
Intention Framework Skills Practice Feedback Mastery
Six month digital coaching for sustainability and ongoing You are here
Your managers are your most valuable resource. They are the committed powerhouses that bring your organization’s goals to life for your employees. Nearly every company has an imperative to improve team performance, but only our program starts at the true beginning: with the customer.
Customer Focused Leadership
TM
Creating Customer Focused Leaders & Performance
Outcomes for Participants
• Understanding and skills to coach to the principal drivers
of employee & customer engagement
• Leadership mastery in strategic engagement,
inspiring messaging, performance management and coaching skills
• Consistent and proactive leadership execution
across the organization footprint
Outcomes for the Company
• Focused, engaged employees
• A customer-focused culture across every
department
• increased customer satisfaction & loyalty
• Increased bench strength
• Improved cross-functional communication
• Improved retention of high potential leaders
How We Do It: A fully customized, turnkey program
Building high performance leaders
Half day session for employees & managers, up to 48 attendees per session
Framework Skills Practice Best Practice Sharing Mastery
Digital coaching that increases learning and retention
You are here
Today’s customers are more demanding and have more choices, than ever before. Winning their loyalty takes more than terrific products , it takes a highly engaged workforce that consistently delivers on your customer promise. This program gives front line employees and managers alike the tools to wow customers in every interaction.
The Customer of the Future
TM
Exceptional Service As Your Competitive Differentiator
Outcomes for Participants
• Understand the drivers behind exceptional customer
service and loyalty
• The tools to deliver exceptional service to even the most
discerning of customers
• The secrets to building customer engagement from the
first interaction through long term relationships
• Master a successful recovery and manage difficult
customers
Outcomes for the Company
• Exceptional customer service across entire
organizations
• Improved employee engagement through the
pursuit of customer service excellence
• Increased bottom line results and
customer satisfaction
• Improved cross functional communication and
innovation
