Path to the Cloud: Order Management

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Path to the Cloud: Order Management

Kathy McAndrew – Oracle Corporation

Mid Atlantic Oracle Applications User Group Meeting

November 14, 2014

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Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for

information purposes only, and may not be incorporated into any contract. It is not a

commitment to deliver any material, code, or functionality, and should not be relied upon

in making purchasing decisions. The development, release, and timing of any features or

functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Cloud Order Management

1

2

3

4 Trends, Opportunities, Challenges

Order Management Overview

Roadmap

Summary

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Order Management Trends

Increased Fulfillment

Complexity

Reduced Time to Market

Tech Savvy Users

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Information Technology (I.T.) Challenges

System

Upgrades

Shrinking

Budgets

Security

Mobile

Applications

System

Integrations

Process

Innovation

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Cloud is becoming a

New Platform for

Digital Supply

Chains

$52 billion

$133 billion

2013

2020

SaaS Market

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Cloud’s Business Impact

Transform

Speed

Benefits

Innovate

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Channel & Process Integration Options

“Co-Existing with the Cloud”

Fulfillment

Quotes & Orders

Fulfillment

Quotes & Orders

Order Management

&

Distributed Order Orchestration

Cloud

On-premise

Web

Call Center

Direct

POS

Kiosk

Mobile

Web

Call Center

Direct

Mobile

EDI

Warehouse

Mfg

Partner

3PL

Warehouse

Mfg

Partner

Store

3PL

Commerce

Webstore

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Order Management

Overview

Order Capture

Order Fulfillment

Select

Price

Order

Visibility

Configure

Tax

Change

Enrich

Source &

Promise

Return

Fulfillment

Visibility

Route

Update

Reporting

& analytics

• Order Capture

–

Capture customer demand

–

Channels for Web, Mobile, Call

Center, Direct Sales, Partners

–

Catalogs, pricing, availability, order

status

• Order Fulfillment

–

Orchestrate & monitor fulfillment

–

Coordination with Purchasing,

Manufacturing, Logistics, etc. to

fulfill orders

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Order Management Roadmap

Fulfillment

Enhancements

Order

Management

Configuration

Pricing

Integrated SCM Processes

Commerce Integration

Integrated SCM Processes

Social

Late Next Calendar Year

Quote-to-cash

Order

Management

Global Order Promising

Future

Now

Next Calendar Year

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Distributed Order Orchestration & Global Order Promising

One order hub for all

channels

Dynamic rules & processes

Unified promising &

allocation

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Distributed Order Orchestration & Global Order Promising

Distributed Order Orchestration

eCommerce Sites

Call Center

Stores

Mobile

Drop-Ship Vendors

Warehouses

Stores

Billing / Fin.

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Distributed Order Orchestration & Global Order Promising

One order hub for all

channels

Dynamic rules & processes

Unified promising &

allocation

Flexible Integration

Zone 2

Zone 1

Distributed Order

Orchestration

eCommerce Sites Call Center Stores Mobile Drop-Ship Vendors Warehouses

Stores Billing / Fin.

Customer1

Customer 2

Store1

Store 2

Store 3

Store4

Sourcing Rule 1

Sourcing Rule 2

1

2

1

2

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Distributed Order Orchestration & Global Order Promising

One order hub for all

channels

Dynamic rules & processes

Unified promising &

allocation

Flexible Integration

Zone 2

Zone 1

Distributed Order

Orchestration

Customer1

Customer 2

Store1

Store 2

Store 3

Store4

Sourcing Rule 1

Sourcing Rule 2

1

2

1

2

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Distributed Order Orchestration & Global Order Promising

One order hub for all

channels

Dynamic rules & processes

Unified promising &

allocation

Flexible Integration

Zone 2

Zone 1

Distributed Order

Orchestration

Customer1

Customer 2

Store1

Store 2

Store 3

Store4

Sourcing Rule 1

Sourcing Rule 2

1

2

1

2

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Order Fulfillment (DOO) Enhancements

• Backlog Management

• Mass scheduling/reservations

• Consumable Business Events

• Cross line coordination (e.g. enhanced

returns)

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Cloud Quote-to-Cash

View, Source, Process

Ship & Fulfill

Bill & Collect

CPQ Integration Points

• Quotes

• Standard / ATO Items, kits & multi Level PTO

configurations, recurring services

• New, revise, cancel Orders

• Status updates

CPQ

OM/GOP

Logistics

Finance

Order Management & Global Order Promising

• Search & view sales orders

• Fulfillment process visibility

• Pro-active notification of potential problem orders

• Predefined actions to fix problem orders

• Supply visibility & Selection of optimal fulfillment source

• Lead-time, ATP, CTP, and PTP promising

• What-if analysis of alternate scenarios with cost and

delivery-time metrics

• Mass update operations to manage backlog and rescheduling

• Pre-integration with CPQ, Oracle Cloud Inventory & Finance

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Order Management

Roadmap

Order Capture

Order Fulfillment

Select

Price

Order

Visibility

Configure

Tax

Change

Enrich

Source &

Promise

Return

Fulfillment

Visibility

Route

Update

Reporting

& analytics

• _{Add capture functions to enable}

direct order creation and change



_{Integrated cloud SCM processes}



_{Multiple quote/order creation}

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Create

• _Pricing

• _Availability

• _Returns

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Create

• _Pricing

• _Availability

• _Returns

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Create

• _Pricing

• _Availability

• _Returns

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Process

• _{Fulfillment Status}

• _Holds

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Process

• _{Fulfillment Status}

• _Holds

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Process

• _{Fulfillment Status}

• _Holds

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Cloud Order Management Summary

Lower Upfront Cost

Faster Time to Market

Increased Customer Sat

Reduced IT Budget

Support of cross channel order processes through

cloud deployment and pre-integrated cloud based

quote-to-cash solutions.

Consistent responses to order inquires across channel

touch points on a 24/7 global to keep tech savvy users

happy.

Complete end-to-end managed cloud services for Oracle

hardware and software across the entire operations

lifecycle deployment, management, monitoring,

patching, security, and upgrade services.

Pre-integration to popular ERPs and simplified cloud

based integration tools for integration with existing

on-premise or cloud based selling and fulfillment

applications.

Cloud Order

Management

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_{OracleValueChainSummit.com}

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