UtiliSphere v2015.2
Map Layer Separation, Access Maps when Disconnected,
In-Application Email, On-Demand Rules Creation, and
Workforce Analytics
2
Contents
Introduction ... 3
Map Layer Separation ... 4
Access Maps When Disconnected ... 4
In-Application Email ... 5
On-Demand Rules Creation ... 6
New Workforce Analytics ... 7
3
I
ntroduction
Many customers have field operations that must be conducted in remote areas where internet
access is not available, as well as the need for increased workforce analytics and reporting
capabilities involving every asset and related activity.
In response, irth Solutions is launching UtiliSphere
TMversion 2015.2 so customers can
continuously support their asset-intensive field operations allowing them to communicate,
reference, and capture data in the field, even while being disconnected from the internet. With
UtiliSphere, customers can gain access to ALL DATA on ALL DEVICES for ALL FIELD ACTIVITIES, on
ALL ASSETS while being both connected and disconnected from the internet.
UtiliSphere key features and benefits in this release include:
o
Map layer separation to view responsibility and facility layers separately (Page 4)
o
Maps available
locally on Windows mobile devices when disconnected from the
internet (Page 4)
o
In-application email to send emails from within the UtiliSphere application (Page 5)
o
On-demand rules creation for field workforce scheduling (Page 6)
o
Workforce analytics for all field activities that help increase workforce performance,
improve safety, and measure compliance (Pages 7-9)
4
Map Layer Separation
View responsibility and facility location layers separately
The mapping responsibility area and facility location will be now separated into two individual
map layers. Users can turn off the responsibility area to view only the facility location of the
work. This update makes it easy to see if the work affects the facility and where the work is
around of the facility.
Microsoft Windows Desktop View Shown
Access Maps When Disconnected
Maps available locally on Windows mobile devices when disconnected from the internet
By adding maps to the Microsoft Windows Desktop disconnected application, users can now
access maps and custom layers that are stored locally on their mobile device even while
disconnected from the internet. The full offline mapping functionality means users can interact
with maps in a disconnected environment.
5
In-Application Email
Send email from within the UtiliSphere application
With UtiliSphere 2015.2, users can send email directly from the mobile application. The
capability works while connected to the internet as well as when disconnected. As soon as users
reconnect to the internet, any emails will send to their chosen contact.
6
On-Demand Rules Creation
Field workforce scheduling
UtiliSphere 2015.2 gives supervisors and administrators the ability to set up rules that
automatically launch other forms and schedule activities based on which form fields are
completed. An example being a leak survey form that checked a “leak detected” field could
automatically launch a repair form and/or assign that form to a field technician for repair. This
increases field worker efficiency and decreases the time it takes to initiate the repair.
On Demand Rules – Action Information Screen Shown
7
New Workforce Analytics
For all field activities
You can’t manage what you can’t measure. When managing a field workforce focused on the
maintenance and operation of your mission-critical assets, there are four critical metrics to
watch. These four metrics not only ensure workforce productivity, but also maximize asset
performance, safety, and compliance. For example, many field service leaders ask:
Performance – How is the workforce performing? Efficiency – How efficiently is my workforce operating? Availability – Where does the workforce have extra capacity?
Compliance and Safety – Are the workforce processes complying with government regulations as well as internal policies and procedures?
UtiliSphere 2015.2 seeks to give administrators increased visibility into their field workforce with
the addition of 9 metrics to workforce analytics for all field activities. Metrics include dynamics
for technicians, geographies, and activities with a time component to show trending. These
metrics provide better insight into performance, efficiency, and availability requirements and
are a valuable tool in meeting compliance audits, including:
8
Performance
o Performance metrics allow management to measure worker performance based on the number of field activities closed versus the number of field activities assigned and also show what percentage of those items where closed on time.
o This allows field service leaders to:
Review the number of items closed based on the number of items assigned to a field technician or area to determine if the number of items assigned are being
completed.
Review the percentage of completed work to determine if the number of closed items are being completed within the scheduled date and time.
o As an example: A low performance metric could show a field workforce is under or over scheduled in a geography and might need to reallocate work or field technicians to optimize performance.
Efficiency
o Efficiency metrics allow management to measure how efficient workers are in the field based on the time and quality of work performed when measured against the amount of rework required for each assigned item.
o This allows field service leaders to:
Review current first completion rates to determine if the workforce is re-opening completed jobs.
Look for activities with multiple attempts to find activities that have changed status.
Isolate reasons for incomplete activities to find reasons or trends such as specific technicians, times, etc. for status changes.
o As an example: A low efficiency could show that a field workforce does not have access to information to complete their job the first time, lacks critical skills, or uncovers an issue with the policies and procedures for the activity.
Availability
o These metrics allow management to measure an area or an individual’s total work capacity based on timeframe.
o This allows field service leaders to:
Review current workforce capacity to determine if the workforce is under or over capacity.
Look for field technicians or geographies that are under/over capacity to find field technicians or geographies that have a low/high volume of job assignments.
Isolate reasons for the low/high volume of jobs to find reasons or trends such as specific technicians, times, etc.
o As an example: A high availability metric could show that a field workforce has the ability to handle more work in a given geography and reallocating work or resources would optimize workforce capacity. A low availability metric could indicate a growing area with more work and a need to hire additional resources to handle the volume.
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Compliance and Safetyo Compliance metrics enable supervisors to view the number of field activities not being completed within the assigned timeframe.
o This allows field service leaders to:
Review the number of items completed outside of the assigned timeframe.
Establish a records trail that can be used for compliance audits.
Assure internal SLAs are being met.
o As an example: A high compliance and safety metric could show that a field workforce has insufficient skills, lack of education about government regulations or internal procedures, or an over utilized workforce that is contributing to not completing their work within the required parameters.
