Programming the Lines and Features of the Sets

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11

Programming the Lines and

Features of the Sets

Objectives

When you finish this module, you will:

Recognize a prime line and how it is used.

Understand the differences between a single line and multicall line.

Program secondary single line numbers.

Program multiple multicall line appearances on the same set.

Program multicall lines appearances on multiple sets.

Comprehend the differences between a key system line and a multicall line.

Understand the differences between DSS/BLF and secretarial transfer keys.

Program Direct Station Select and Busy Lamp Field (DSS/BLF).

Program feature keys.

Program and access call history.

Set up user speed call keys.

Copy key programming from one set to multiple sets.

Connect a PC to the set.

Use maintenance commands to locate and load a particular set.

Use the Desktop Tool to program set keys.

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Reference

For more information about Mitel sets:

www.mitel.com Select Products > Business Telephones

Technical Training Resource CD

If you have an MOL account:

MOL > Support > Product Documentation

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Single Lines

A Single Line is a directory number that only appears on one key in the entire system. Single Lines may be:

•

Prime Lines, appearing on the first key on multiline sets.

•

Non-Prime Lines, appearing on any key other than the first key.

In the example below, the boss’s phone is assigned a non-prime single line appearance on 1500. With this secondary line, the boss can make or receive calls even while engaged in a call on the Prime Line on 1002. The planning would look like this.

Parameter

Prime Directory Number 1002

Key Number 3

Directory Number 1500

Line Type Single Line

Ring Type Ring

The programming example implements the plan shown above.

This is the boss’s directory number.

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11-4 Programming the Lines and Features of the Sets_Rev6.doc

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Lab 1 – Programming Single Lines

In this lab, you will be using the:

•

Users and Devices > Advanced Configuration > Multiline Set Keys form.

•

Users and Devices > Advanced Configuration > Multiline Appearance Groups form. Use the planning form to plan your programming.

Parameter Prime Directory Number

Key Number

Directory Number

Line Type

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Step Task Expected Result 9 1 Navigate to the Users and Devices >

Advanced Configuration > Multiline Set Keys form.

The Multiline Set Keys form is displayed.

2 Select one of the multiline IP set directory numbers.

The directory number is selected. 3 Under Programmable keys, select Button

Number 3.

Button number 3 is selected. 4 Select Change Member. The Multiline Set Keys change

member window opens.

1

2

3

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Step Task Expected Result 9

5 In the Multiline Set Keys change member window, enter a non-prime directory number in the Label field.

The non-prime directory number is entered. This is the number that will be the associated with the button.

6 Select Single Line from the Line Type drop-down menu.

Single Line type is selected. 7 Enter the directory number in the Button

Directory Number field.

The directory number is entered. 8 Select Ring from the Ring Type drop-down

menu.

Ring is selected as the ring type.

9 Select Save. The data is saved and displayed

in the Multiline Set Keys form.

5

6

9 7

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Step Task Expected Result 9 10 Select the Multiline Appearance Groups

form.

The Multiline Appearance Groups form is displayed.

11 Select the number that was just added. The number is selected. The prime directory number and its key number are displayed at the bottom.

11

11 10

12 From another set, dial the directory number that you created and verify that the single line is working.

Button number 3 should be ringing.

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Multicall Lines

A Multicall Line appearance is a directory number that may appear on more than one set and/or on two or more keys of the same set and can support simultaneous separate conversations at each of its appearances. When a new call rings into the number, all idle appearances will ring. If one set answers, all other appearances of the same number become idle and are available for use.

With the exception of new calls ringing all appearances, multicall lines cannot be used to monitor the state of other lines or devices.

The two applications for multicall lines are:

•

Multiple appearances of a multicall line on one set

•

Single appearances of a multicall line on multiple sets.

Multiple Multicall Appearances on the Same Set

Multiple appearances of a multicall line on one set allow one person to receive multiple calls to the same phone number on the same set. Current calls are placed on hold before new calls are answered. Once the calls are on hold, the person can retrieve and service them in whatever order they choose.

A set acting as a backup to an Attendant Console can use this functionality when rerouting incoming calls to various departments.

In the following example, keys one and four are programmed on the same set with directory number 1002.

All appearances of 1400 may support their own calls simultaneously.

One set can have many appearances of a multicall line.

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Parameter

Prime Directory Number 1002

Key Number 4

Directory Number 1002

Line Type Multicall

Ring Type Ring

Multicall means another call can ring this appearance even when the prime line key 1 is in use. This is the number

appearing again on key 4.

The line type will be automatically changed to Multicall as soon as the second appearance of 1002 has been saved.

This is the directory number as it appears on key 1.

By default, On-Hook Dialing is supported on multiline sets. It is not necessary to obtain dial tone in order to make a call from a multiline set.

By default, Auto-Hold is supported on multiline sets. When a multiline set is already engaged in a call on one line, it is possible to answer a second incoming call on a second line without putting the first call on hold. The first call will be automatically placed on hold.

By default, if a non-prime line is ringing at a multiline set, it is necessary to press that line in order to answer the call. It is possible to enable Ringing Line Select in the set’s COS to answer the non-prime line call simply by going off hook.

If a multicall line appears on two or more keys, there may be as many simultaneous calls to the number as there are key appearances. For example, if there are six keys, six calls can be

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Multiline Appearance Groups Form

This form is used to specify Ring Type for any line in a multiline set group.

The prime line key 1 and key 4 each have an appearance of 1002.

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Lab 2 – Programming Multiple Multicall Appearances on

the Same Set

•

Parameter Prime Directory Number

Key Number

Directory Number

Line Type

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1 Select the Multiline Set Keys form. The Multiline Set Keys form is displayed.

The directory number is selected. 3 Under Programmable keys, select an

available button.

The button is selected.

4 Select Change Member. The Multiline Set Keys change member window opens.

1

2

3

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Step Task Expected Result 9 5 In the Multiline Set Keys change member

window, enter the prime directory number of the set you selected in the Label field.

The prime directory number of the set you selected is entered. This is the number that will be associated with the button.

6 Select Multicall from the Line Type drop-down menu.

Multicall type is selected. 7 Enter the directory number in the Button

Directory Number field.

The directory number is entered. 8 Select Ring from the Ring Type drop-down

menu.

Ring is selected as the ring type.

9 Select Save. The data is saved and displayed in

the Multiline Set Keys form.

7

9

8 6 5

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10 Select the Multiline Appearance Groups form.

The Multiline Appearance Groups form is displayed.

11 Select the number that was just added. The number is selected. The prime directory number and the added key number are displayed at the bottom.

12 From another set, dial the directory number that you created.

Both the prime button and the multicall button flash and the set rings.

13 Answer the call by pressing either button. The other button flash should turn off.

10

11

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Multicall Line Appearing on Multiple Sets

Multicall line appearances on multiple sets help to ensure that simultaneous calls to a common number receive a prompt answer. Such configurations would be appropriate for uses such as sales desks, help desks, and emergency services.

In this example, multicall line appearance 1550 will appear on sets 1002 and 1003. Parameter

Prime Directory Number 1002 1003

Key Number 5 4

Directory Number 1550 1550

Line Type Multicall Multicall

Ring Type Ring Ring

First Appearance of a Multicall Line

This is 1550 appearing on key 4 of set 1003.

The line type appears as Single Line until it has been programmed against a second key in the Multiline Keys form.

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Second Appearance of a Multicall Line

This is the multicall number appearing on key 5 of set 1002.

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Key System Line

Multicall Groups and Key System Groups let multiple telephones share the same extension number. Incoming calls ring all of the idle stations, and the stations stop ringing when one member answers the call.

Differences Between Key System Lines and Multicall Lines

When a member of a Key System Group answers a call, the line becomes busy since only one member can use the line at one time. When a member of a Key System Group places a call on hold, any member of the group can retrieve the call.

When a member of a Multicall Group answers a call, all other appearances of the line become idle since all group members can use the line simultaneously. When a member of a Multicall Group places a call on hold, the call can be retrieved only by the set that placed the call on hold.

Reference

Help > Contents > System Features > Features D to G > Groups – Key System and Multicall

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Lab 3 - Multicall Line Appearing On Multiple Sets

•

Parameter Set 1 Set 2 Prime Directory Number

Key Number

Directory Number

Line Type

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Step Task Expected Result 9 1 Select the Multiline Set Keys form. The Multiline Set Keys form

is displayed. 2 Select one of the multiline IP set directory

numbers.

The directory number is selected.

3 Under Programmable keys, select an available button.

4 Select Change Member. The Multiline Set Keys

change member window opens.

4

3 2

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5 In the Multiline Set Keys change member window, enter a non-prime directory number in the Label field.

The non-prime directory number is entered. This is the number that will be the associated with the button. 6 Select Multicall from the Line Type drop-down

menu.

Multicall type is selected. 7 Enter the directory number in the Button Directory

Number field.

The directory number is entered.

8 Select Ring from the Ring Type drop-down menu. Ring is selected as the ring type.

9 Select Save. The data is saved and

displayed in the Multiline Set Keys form. The button is displayed as a Single Line, but when a second

appearance is created, it will change to a multicall button.

10 Using another multiline IP set, repeat steps two through nine using the same directory number.

The data is saved and displayed in the Multiline Set Keys form. 5 6 9 7 8

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Step Task Expected Result 9 11 Select the Multiline Appearance Groups form. The Multiline Appearance

Groups form is displayed. 12 Select the number that was just added. The number is selected. The

prime directory numbers and the added key numbers are displayed at the bottom.

12

12 11

13 From another set, dial the directory number that you created and verify that the Multicall buttons on both sets indicate ringing.

Both buttons flash and the sets ring.

14 Answer one call by pressing the Multicall button. The other multicall button flash should turn off. 15 Make two separate calls simultaneously to the

directory.

Both set’s Multicall buttons are flashing.

16 Answer one call using the Multicall button. The other set’s Multicall button should still be flashing and the set should be

ringing. 17 Answer the second call on the set where the

Multicall button is still flashing.

Both calls should be connected.

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18 In the Multiline Set Keys form, select one of the Group Members from the previous steps.

19 Select the button that was just programmed. The button is selected.

change window opens. 21 In the Multiline Set Keys change window, select

Key System from the Line Type drop-down menu.

Key System is selected as the Line Type.

displayed in the Multiline Set Keys form. Changing to Key System button on one appearance will change all.

21

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Step Task Expected Result 9 23 From another set, dial the directory number that

you created and verify that the Key System buttons on both sets indicate ringing.

Both buttons flash and the sets ring.

24 Answer one call by pressing the Key System button.

The second set’s Key System button should be solidly lit.

25 Make two separate calls simultaneously to the directory number.

The second call you dial should receive busy signal. Note

You can change a Multicall Line to a Key System Line, and vice versa, in the Multiline Appearance Groups form. You can also program the Ring Type of each appearance of a Multicall or Key System Line.

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Direct Station Select (DSS) and Busy Lamp Field (BLF)

Reference

Help > Contents > System Features > Features D to G > Direct Station Selection/Busy Lamp Field (DSS/BLF)

In this module, you have worked with three line types:

•

Single line

•

Multicall line

•

Key system line

Two more line types are available

•

DSS/BLF

•

Secretarial.

When a Personal Key is configured as a DSS/BLF key, it can have four different functions:

•

BLF - the key allows you to monitor the activity status of a directory number

| Idle

| Busy

| Ringing

| Do Not Disturb

•

DSS - the key acts as a speed call key to the directory number

•

Secretarial Transfer - dial-free, the key allows you to transfer calls without placing the call on soft hold to that directory number. Press the DSS/BLF key and the call is automatically transferred.

•

Directed Call Pickup - the key allows you to answer calls that are ringing at that directory number.

The monitored device may be on the same PBX or another PBX within the same cluster linked via Mitel Services Digital network (MSDN) / Digital Private Network Signaling System (DPNSS). These concepts are discussed later.

When you program the line type as DSS/Busy Lamp, the key is a DSS key of the associated directory number while the corresponding appearance displays the status of the monitored device.

When you program the line type as secretarial, the key allows all of the functions of DSS/Busy Lamp as well as secretarial transfer of calls on soft hold to the associated directory number. The DNI phones, PKMs, and the 5000/5200 and 5300 series sets support busy lamps.

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If you use the System Administration Tool to program a DSS/BLF key on one key and then use the Group Administration Tool to program a second DSS/BLF key for the same key, it won’t work. Only one DSS key per alternate phone is allowed.

In this example, keys 5 and 6 are programmed on multiline set 1003 as Secretarial and DSS/BLF keys.

Parameter First Second

Prime Directory Number 1003 1003

Key Number 5 6

Directory Number 1002 1004

Line Type Secretarial DSS/Busy Lamp

Ring Type Ring No Ring

Programming DSS/BLF

Select for regular

DSS/BLF operation. A DN must already exist before a DSS/BLF can be programmed to monitor it. Select to allow

secretarial transfer.

Three possible ring types: -Ring

-No Ring -Ring Cont

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Lab 4 - Programming DSS/BLF

In this lab, you will be using the Users and Devices > Advanced Configuration > Multiline Set Keys form.

Use the planning form to plan your programming.

Parameter First Second Prime Directory Number

Key Number Directory Number Line Type

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Step Task Expected Result 9 1 Navigate to the Users and Devices > Advanced

Configuration > Multiline Set Keys form.

2 Select one of the multiline IP set directory numbers. If one of your sets has an attached PKM, use it.

4 Select Change Member. The Multiline Set Keys change

member window opens. 5 In the Multiline Set Keys change member window,

enter the name or directory number of the number that will appear under the DSS button in the Label field.

The name or directory number is entered. This is the number that will be the associated with the button.

6 Select DSS/Busy Lamp from the Line Type drop-down menu.

Multicall type is selected. 7 Enter the directory number of the set you have

chosen in the Button Directory Number field.

The directory number is entered.

8 Select Ring from the Ring Type drop-down menu. Ring is selected as the ring type.

displayed in the Multiline Set Keys form. 8 7 9 6 5

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Feature Keys

You can assign features such as Camp-on, Auto Answer, and Do Not Disturb to any unassigned Personal Key on the set or PKM. The key becomes a Feature Key. Pressing that key activates the assigned feature. In most instances, the key works as a toggle key. Pressing the key enables the feature with a visual indication. Pressing the key again disables the feature. The 5020/5220/5224 IP Phones have many of these features, such as Callback, Call Forward, Camp-on, Music, Night Answer, Override, Privacy Release, and Swap, available on their softkeys, and many accessed by using the Superkey. Features unavailable on the softkeys can be programmed against any spare Personal Keys.

The 5010/5212/5215 IP phones do not have feature softkeys. You can assign any of the features to spare Personal Keys on these sets.

In this example, the features Auto Answer, Do Not Disturb, and Callback are programmed on keys 7, 8, and 9 respectively using directory number 1002.

Parameter

Prime Directory Number 1002 1002 1002

Key Number 7 8 9

Directory Number

Line Type Auto Answer Do Not Disturb Callback Ring Type

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Lab 5 – Programming Feature Keys

Use the planning form to plan your programming. Parameter

Prime Directory Number Key Number

Directory Number

Line Type Auto Answer Do Not Disturb Headset Ring Type

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1 Navigate to the Users and Devices > Advanced Configuration > Multiline Set Keys form.

The directory number is selected. 3 Under Programmable keys, select an

available button.

4 Select Change Member. The Multiline Set Keys change member window opens. 5 In the Multiline Set Keys change member

window, type Auto Answer in the Label field.

Auto Answer is entered.

6 Select Auto Answer from the Line Type drop-down menu.

Auto Answer type is selected. 7 Leave the remaining fields blank.

in the Multiline Set Keys form. 9 Repeat steps 3 through 8 for Do Not Disturb

and Phonebook.

10 Try the features to ensure that they work. Set automatically answers, the set goes into DND, and phonebook can be used. If DND doesn’t work, check the COS for that set.

5

6

8 7

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Call History

Mitel offers options for viewing Call History for a range of IP sets. This feature lets you use the set keys and display to view information about calls made and received.

The supported devices include:

•

5xxx IP Phones

•

5xxx IP Appliances

•

6600 Your Assistant and 6600 Your Assistant PRO.

The 5235 and 5240 IP Phones have the Call Logs application. Thus, Call History display is not supported for these phones.

Call History for 5xxx IP Phones

This feature causes the system to log up to 20 missed, external answered incoming calls, and external outgoing calls for the device.

Users can retrieve:

•

Name of the incoming caller, if available

•

Name of the called party on outgoing calls

•

Start time of the call

•

Type of call

| Missed calls

| Incoming calls

| Outgoing calls Phone users can:

•

Filter their record views by call type

•

Delete old records

•

Return missed calls by pressing a softkey or a feature key

•

Prefix ARS digits required to make external calls. Users can also add or subtract prefix digits manually.

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Programming Call History

To program call history, navigate to the System Properties > System Feature Settings > System Options form.

System Options Form

You can add up to seven digits in the Outgoing External Call Prefix For Applications field. Any digits will be accepted.

When the user presses the Call button while reviewing a Call History record, the system attempts to make the call. For call attempts to external destinations, the ability to auto-prefix the necessary digits to complete the call is provided.

For call attempts to external destinations:

•

If the user edits the digits stored in a Call History record and then presses the Call button, an attempt to make the call is made without any auto-prefixing or digit translation checks.

•

If the user presses the Call button to make a call to an external destination and does not edit any of the stored digits, then a call attempt is made.

•

If the dialed digit string is in ARS, then the call is processed without any changes to the digits.

•

If the dialed digit string is not in ARS, then the digits programmed in the Outgoing External Call Prefix are inserted and the call is processed with the changed digits. If this fails, an error message is displayed for a few seconds and the user shall then be shown the Edit Number screen.

•

If the auto-prefix capability is unable to successfully complete a Call History number, then you may need to add additional ARS programming. For instance, DID trunk calls that are long distance numbers will probably fail to auto-complete because the Prefix for Outgoing Trunk Calls may be set to complete local PSTN calls. For example, Prefix = 9.

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Multiline IP Sets Form

The Max Call History Records field is the maximum number of call history records that will be saved for the set.

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Multiline Set Keys Form

A Call History feature key can be programmed on a device or PKM connected to a supported device.

If an unsupported device, or a PKM connected to an unsupported device, is included in the target range of a Copy Keys operation and a Call History key is specified, then the key will not be copied. Other keys will be copied.

Only one Call History feature key can be programmed on a supported device and a connected PKM.

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Maintenance Command

Use the following command to delete all Call History records for a specific extension. HISTORY DELETE EXT <NNNN>

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Lab 6 – Call History (Optional)

1 Navigate to the Users and Devices > Advanced Configuration > Multiline Set Keys form.

4 Select Change Member. The Multiline Set Keys change member window opens. 5 In the Multiline Set Keys change member

window, type Call History in the Label field.

Call History is entered.

6 Select Call History from the Line Type drop-down menu.

Call History type is selected. 7 Leave the remaining fields blank.

displayed in the Multiline Set Keys form.

9 Call the IP set from any other set in your lab. Do not answer the call. Hang up.

The Call History button is lit. 10 Press the Call History button. You should be able to place a

call back to the calling party.

5

6

8 7

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Speed Call Keys

Unused personal keys on any multiline set can also be used as Speed Call keys. You can assign any dialable number to them. Pressing a Speed Call Key dials a number or, during a call, outpulses DTMF tones.

A trunk flash or a pause can be inserted into a Speed Call.

When the system encounters a pause while dialing a Speed Call string, the system ceases dialing for the duration of the pause. When the pause ends, dialing resumes. To create a longer pause, use multiple pauses.

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Lab 7 – Programming User Speed Call Keys

1 Navigate to the Users and Devices > Advanced Configuration > Multiline Set Keys form.

change member window opens.

5 In the Multiline Set Keys change member window, type SCxxxx in the Label field, where xxxx is the target directory number.

Be aware that the number of characters in a label is limited on opposing keys, such as keys 3 and 4 on a 5340 set.

SCxxxx is entered.

6 Select User Speedcall from the Line Type drop-down menu.

User Speedcall type is selected.

7 Enter the target directory number in the Button Directory Number field.

The target directory number is entered.

8 Leave the Ring Type field blank.

displayed in the Multiline Set Keys form.

10 Press the Speed Call key. It should place a call to the other set. 9 5 6 7 8

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Copy Keys Button

The Copy Keys button in the Multiline Set Keys form allows you to copy keys programmed on an existing directory number to one or more other directory numbers. Use the Copy Keys dialog to select some or all of the keys of the currently selected set.

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Lab 8 – Programming Using the Copy Key

•

Users and Devices > Advanced Configuration > IP Telephones> Multiline IP Sets form.

•

1 Navigate to the Users and Devices > Advanced Configuration > IP Telephones> Multiline IP Sets form.

The Multiline IP Sets form is displayed.

2 To add five new 5224 IP sets using range programming, select Add. This is only an exercise in programming, the sets are not required.

The Multiline IP Sets add window opens.

3 In the Multiline IP Sets add window, enter a five in the Number of Records to Add field.

A five is entered in the Number of Records to Add field

4 Select 5224 Dual Mode from the Device Type drop-down menu.

The selected Device Type is 5224 Dual Mode.

5 Enter the first directory number of the range in the Number field.

The first range number is entered.

6 Enter one in the Increment By field next to the Number field.

A one is entered in the Increment By field.

7 Enter one in the Interconnect Number field. A one is entered in the Interconnect Number field.

in the Multiline IP Sets form. 9 Navigate to Users and Devices > Advanced

Configuration > Multiline Set Keys form.

10 Select one of the directory numbers that was programmed in a previous lab.

The directory number is selected. 11 Select Copy Keys.

The Copy Keys of Directory Number xxxx window opens, where xxxx is the directory number to be copied. 12 In the Copy Keys of Directory Number xxxx

window, enter the range of directory numbers that were created in the previous steps.

The range of directory numbers is entered.

13 Check the boxes next to the buttons that you want to copy.

The buttons are selected.

14 Select Copy. The data is copied and displayed

in the Multiline Set Keys form 15 In the Multiline Set Keys form, verify that the

copy function was successful.

The keys have been copied to the new sets.

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Connect a PC to a 2-Port IP Phone

On many phones, you only need one Ethernet drop to the desktop for both your voice and data devices.

You can consolidate the drop because the phones incorporate a 2-port Ethernet switch that provides LAN connectivity to both the phone and a second data device, such as a PC.

The second port supports connection to a 10/100 Base-T Ethernet network. The PC Port on IP Phone - Disable option in the COSs allows you to enable or disable the PC ports on Mitel IP phones and the 5540 IP Console.

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Using the Locate and Load Maintenance Commands

Sometimes it is necessary to locate a particular set and remotely reset it.

Locate Maintenance Command

The LOCATE EXT <NNNN> maintenance command displays the physical location of a line for a given extension number NNNN.

The LOCATE ALL FREE command, with its qualifiers, identifies directory numbers or location IDs that have not been assigned.

For example:

LOC ALL FREE DN 4000 to 4200

LOCATE FIRST FREE DN 4000 to 4200

Use the TYPE *.LOCATE.FREE_DN command to view the free DNs listed in this file.

The LOCATE FEATURE EXT <NNNN> command provides a list of active features for a specified extension number or PLID.

For example:

LOCATE FEATURE EXT 4000

Use the LOC NUM 4000 command to see the device, hunt group, and path to which the DN is associated.

LOCATE: Warning! file *.LOCATE.FREE_DN will be overwritten. 4006 - 4009

4011 - 4019 4021 - 4139 4141 - 4143 4145 - 4200

The free DNs within the given range can be found in .LOCATE.FREE_DN. The first available DN within the given range is: 4006

IP Device ID: 1

Circuit Location: 1 3 1 1 1 Extension: 4000

Active Features: Do Not Disturb

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Load Maintenance Command

The LOAD maintenance command remotely reboots an IP set. If a firmware upgrade is necessary, it will automatically occur during boot up.

For example: LOAD IPDEVICE 1

LOAD IPDEVICE 2,10,20 TO 30

The system responds with LOAD initiated. Caution

Be very careful with the Load command. If your syntax is not specific, you may reboot a peripheral cabinet or the controller itself. DO NOT use the LOAD 1 command!

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Lab 9 – Using the Locate and Load Maintenance

Commands

In this lab, you will be using the Maintenance and Diagnostics > Maintenance Commands form.

1 Navigate to the Maintenance and Diagnostics > Maintenance Commands form.

The Command window is displayed.

2 Type LOCATE EXTENSION XXXX in the Command field.

LOCATE EXTENSION XXXX is entered.

3 Select Submit. The IP Device ID, Circuit

Location, and MAC Address are displayed in the System Response field.

1

2 3

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Step Task Expected Result 9 4 Type LOAD IPDEVICE X in the Command field,

where X is the device ID number.

LOAD IPDEVICE X is

entered.

5 Select Submit. LOAD Initiated is displayed

in the System Response field. The set reboots.

4

5

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Use the Desktop Tool to Program Keys

Users can program the keys on their phones by using a web browser to launch the web-based Desktop Tool. User access to the Desktop Tool is managed from the User Authorization Profiles form or the User and Device Configuration form. Once the user has successfully logged in to the Desktop Tool, the user can get procedure directions from the online help system that is

embedded in the application. You can use the Desktop Tool to program keys and other personal preferences.

In the Profile tab, enter the user’s first and last name.

In the Access and Authorization tab, select Desktop Admin and enter and confirm a password. A default Login ID is created but

can be changed. Select Save to commit

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Lab 10 – Program Feature Keys With the Desktop Tool

(Optional)

•

Users and Devices > User and Device Configuration form.

•

System Properties > System Administration > User Authorization Profiles form.

1 Navigate to the Users and Devices > User and Device Configuration form.

The User and Device Configuration form is displayed.

2 In the User and Device Configuration form, select a user.

A user is selected.

3 Select Change. The User and Device

Configuration change form is displayed.

1

2

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4 In the User and Device Configuration change form, select the Profile tab.

The Profile tab is displayed. 5 In the Profile tab, enter a first and last

name. Department and Location are optional.

The name is entered.

6 Select the Access and Authorization tab. The Access and Authorization tab is displayed.

4

5

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Step Task Expected Result 9 7 In the Access and Authorization tab, select

the Desktop Admin checkbox.

The Desktop Admin checkbox is selected and the default Login ID field is automatically populated. It can be edited here.

8 Enter and confirm a password. The password is entered and confirmed.

9 Select Save. The form data is saved.

9

8 7

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10 Navigate to the System Properties > System Administration > User Authorization Profiles form.

The User Authorization profiles form is displayed showing the newly configured Desktop Tool user.

11 Logout and close ESM. The ESM logon screen is

displayed. 12 In the ESM logon screen, enter the Login ID that

was just created.

The Login ID is entered. 13 Enter the Password that was just created. The Password is entered.

14 Select OK. The Desktop Tool window

opens with the extension’s set displayed.

15 In the Desktop Tool window, select the desired button in the set’s picture.

The button is selected and is outlined in orange.

16 Select Do Not Disturb in the right pane. By selecting the View as Names button, the features are displayed as names instead of tasks.

The feature description is displayed in the bottom right pane, along with the Assign To Key button.

17 Select the Assign To Key button. The bottom right panel asks for a label.

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17 16

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18 Enter a label for the button. The label is entered.

19 Select OK. A confirmation window

opens.

20 In the confirmation window, select OK. The button is programmed and labeled on the set.

18

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Phone Lock

An IP phone can be locked to prevent access to certain features. The exceptions are:

•

Unlocking the set with a user PIN.

•

Hot Desk Login and Logout.

•

Emergency Call Notification.

Phone lock has no effect on incoming calls, but restricts outgoing calls, except:

•

Calls to emergency trunk routes.

•

Local operators.

Most keys on the set are disabled, except the dial pad and volume keys. Superkey access, the settings shutter, softkeys, feature access keys, applications access, and account codes are disabled when the set is locked.

The ability to pick the handset up to answer a ringing call remains. If the set has Ringing Line Select enabled in its COS, non-prime lines can be answered by going off-hook. Calls to the prime line can be answered by pressing the prime line key. Pressing non-prime line keys is ignored.

All other features like headset, application interaction, or normal telephone service are barred. When a set is locked, all line appearances will continue to receive calls as usual. Line keys cannot be pressed to answer calls. The only way to answer a call is to physically go off-hook. Phone lock with lockout status is supported by the following screen-based IP phones:

•

5212

•

5215

•

5220

•

5224

•

5235

•

5304

•

5312

•

5324

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Users lock and unlock the set by either pressing a phone lock feature key or entering a phone lock feature access code. A PIN number is required when unlocking the set. A blank PIN is supported. For hot desk users, the PIN number is the same as their normal login PIN.

Use the Locate Feature Ext <extension number> maintenance command to determine the lock status for a phone.

Phone Lock Exceptions

The following are some exceptions to the phone lock feature:

•

All shutters on the 5235 IP phone remain active while in the locked state.

•

SIP sets do not provide any indication to the user that the set is locked.

•

SIP sets support phone lock through feature access codes only.

•

Sets that cannot have feature access keys can support phone lock through feature access codes.

•

All keys on the SIP set, including Superkey and Settings, remain enabled while the set is locked. Only outgoing calls are restricted while the set is locked.

•

The 5304 has only one feature key with a lamp. If a feature access key for phone lock is programmed on this set, subsequent feature keys programmed will not have a lamp available.

•

A GUI replacement is available on the 5330 and 5340 sets. It is intended for use in hotels and other public places to provide a more intuitive interface for users. The GUI covers the call control soft prompt area. If the softkeys are not visible while entering a user PIN to unlock a set, the # key can be used to indicate that the PIN entry is complete.

Programming Phone Lock

The following forms are required to program the phone lock feature.

Class of Service Options Form

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Program the Login PIN

Program the User PIN in these these forms:

•

User and Device Configuration

•

Multiline IP Sets

•

Single Line IP Sets

•

Single Line DNI Sets

•

Analog Sets

In this example, the User and Device Configuration form is being used.

Note

The User PIN field is used for a hot desk user, SIP phone user, or the phone lock feature.

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Programming the Phone Lock Feature key

In the Multiline Set Keys form, select Phone Lock. Use the Group Administration tool for feature key and PIN assignment.

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Questions

1. How many Personal keys and Feature softkeys do the following sets have

Set Type Number of Personal Keys

Number of Softkeys 5201 IP Phone

5212 IP Phone 5224 IP Phone

2. Can a multicall line number appear on more than one key on the same set?

______________________________________________________________________ ______________________________________________________________________ 3. What is the maximum number of sets that a multiline set line may appear on?

______________________________________________________________________ ______________________________________________________________________ 4. To see all of the sets or keys where a particular multiline set group appears, which

programming form would you use?

______________________________________________________________________ ______________________________________________________________________ 5. To see what numbers appear on all the line select keys of one set, which multiline set

programming form would you use?

______________________________________________________________________ ______________________________________________________________________ 6. What are the five types of ringing that you can apply to a line appearance number?

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7. A 5224 IP Phone has more than one appearance of a multicall line. If one appearance of the multicall line is busy at the set, can the set receive or originate another call on

another appearance of the same line?

______________________________________________________________________ ______________________________________________________________________ 8. Which form is used to program the line appearances associated with the keys on the

5448 PKM?

______________________________________________________________________ ______________________________________________________________________ 9. What are two typical uses associated with the DSS/BLF key?

______________________________________________________________________ ______________________________________________________________________ 10. If you had a key system group and you wanted to make it a multicall group (without

de-programming the existing keys), which de-programming form would you use?

______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ 11. Can single line numbers be non-prime?

______________________________________________________________________ ______________________________________________________________________ 12. There are four ways of programming multiline set keys to function as feature keys. What

are they?

______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________