Cross Domain Management Solutions

(1)

Cross Domain Management Solutions

Presentation

Dr. Yves Escaig

ICN WN VC TV 1

(2)

Streamline your Business

with

Cross-Domain

Management

V i s i o n

ISA XDM is one of the leading vendors of cross

domain management products and solutions for domain management products and solutions for fault, performance and connection management as well for service provisioning.

_{ISA XDM offers e2e solutions from a single}

source with a uniform look-and-feel.

_{ISA XDM has a global and attractive product}

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The Driving Forces

Services &

Applications

for

Operator Challenges:

Business Processes

Competitive-for end customers

Operator Challenges:

• Time to market

• Time to service

• Time back to service

• Time to reflect on new business

Competitive-ness

Management Solutions

Network Domains

IP

xDSL

(4)

Cross Domain Management Principles:

Close the missing links

keep it simple & technology independent

Reduce complexity via gateways to connect different technologies

Access IP

TDM

Switching

Signalling ATM

(5)

Customer Care & Billing

The iXDomain Management Solutions

Service Provisioning Connection Management Domain Management Systems Multi-Technology Multi-Vendor Access DMS TDM DMS IP DMS ATM DMS DMS DWDM Provisioning Management Workflow Processing

(6)

Customer Care & Billing

Service Provisioning Connection Management Domain Management Systems Access DMS TDM DMS IP DMS ATM DMS Provisioning Management DMS DWDM Workflow Processing

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Customer Care & Billing

Service Provisioning Connection Management Fault Management Performance Management Customer Portal Domain Management Systems Multi-Technology Multi-Vendor Access DMS TDM DMS IP DMS ATM DMS Provisioning Management DMS DWDM Management Management

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e-CuP

SPRINT

SCOPE

INMS

SPOTS

Domain Management Systems Access DMS TDM DMS IP DMS ATM DMS

SPRINT

SCOPE

INMS

SPOTS

DMS

(9)

e-CuP

SPRINT

SCOPE

INMS

SPOTS

Domain Management Systems Multi-Technology Multi-Vendor Access DMS TDM DMS IP DMS ATM DMS

SPRINT

SCOPE

INMS

SPOTS

DMS

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General Fault Management:

The Alarm list View

INMS Basic Functionality:

Alarm listing

Technology Network Element Subsystem Status Comment

Access ADSL-DSLAM IAD ok Transport MUX SLA-4 ok ATM XpressPath STM-1 I/F ok Voice EWSD LTG V5.2 ok IP B-RAS STM-1 I/F ok Cable Modem Coax I/F ok

ATM

Transport Cable TV

Access Voice IP

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General Fault Management:

The Network View

INMS Complete network overview

via topology map

ATM

(12)

General Fault Management:

The Network View

INMS Complete network overview

ATM

(13)

General Fault Management:

The Network View

INMS Complete network overview

Cable TV

IP ATM

Transport

Access Voice

Alarm detection in all concerned domains:

Alarm, Alarm, Alarm,...!

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The Network View

INMS Complete network overview

_{fast fault localisation via}

Correlation & Filtering algorhythms:

- many generic rules available - customizable to specific

Root Cause Analysis

Fast and efficient error localization:

Only the concerned technician is

Cable TV

IP Correlation and Filtering

ATM

Transport

Access Transport ATM Voice

Access Voice

- customizable to specific network configurations

_{Alarm flood reduction.}

Example: reduction of

1 Mio. alarms to 50 service alarms per day

(15)

General Fault Management:

The Network View

INMS Root Cause Analysis

_{Complete network overview}

_{Efficient Correlation & Filtering}

algorhythms allow fast fault localisation

Example: reduction of 1 Mio

Zoom-in Domain Manager

(e.g. TNMS-C)

Accelerate „Time Back to Service“!

ATM

Transport Cable TV

Correlation and Filtering

alarms to 50 service alarms

per day

_{Direct zoom-in in Maintenance}

application of Domain Manager for fast fault clarification

(16)

General Fault Management:

The Network View

INMS

Complete network overview

Accelerate „Time Back to Service“!

ATM

Transport Cable TV

per day

_{Direct zoom-in in Maintenance}

application of Domain Manager for fast fault clarification

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General Fault Management:

The Service View

Complete network overview

Network View Service View

“Premium Service” customers: - Hospital

- Franz Beckenbauer - Web server X.com

Monitor and guarantee the contracted SLA‘s!

Example: reduction of 1 Mio

per day ... IP PBX LAN PBX MUX IP LAN MUX MUX

End customer with guaranteed SLA QoS: “Web server X.com”

_{Priorisation of alarms due to}

Service View: Reconfiguration to provide SLA availability

MUX MUX

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Trouble Ticket solution (Remedy/ARS) Workflows Trouble Ticket System

Automatic creation of

Trouble Tickets

Trouble Ticket

Service Assurance and Customer Web access

End customer

Web access

... X.25 PBX LAN PBX X.25 LAN MUX MUX MUX

End-to-End

Service Monitoring

Trouble Tickets

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The iXDomain Management Solutions

e-CuP

SPRINT

SCOPE

INMS

SPOTS

Domain Management Systems Multi-Technology Multi-Vendor Access DMS TDM DMS IP DMS ATM DMS

SPRINT

SCOPE

INMS

SPOTS

DMS

(20)

XDM Performance Management

-Architecture

Reporting _ad-hoc _pre-defined _web Monitoring _{SLA monitoring} _thresholds _{online reports} Warehousing _detailed _history _{open interfaces} SPOTS Clients

Easy OSS integration

• WEB

• Corba

• SNMP

ATM FR TDM IP Mobile SDH/ DWDM Surpass

web online reports

_{FM interface}

_{open interfaces}

Crossdomain

end-to-end SLA monitoring and alarming

cross technology network quality surveillance

Multi-Vendor Connection Technologies

SLA Parameters

• availability

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SPOTS

Domain Manager

Domain Manager Domain Manager Domain Manager

SPOTS CT:5ESS

Domain Manager

Cross Domain Performance Management

for TDM Switching Multi-Vendor Networks

SPOTS Wireline SPOTS CT:DMS SPOTS CT:S12 SPOTS CT: AXE Domain Manager

Domain Manager Domain Manager Domain Manager

Data Collection Data Collection Data Collection Data Collection Domain Manager Data Collection

SPOTS supports all vendors of your TDM Network

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End-to-end Performance Management for xDSL/VoDSL

XDM

XDM -

-

- Performance Management (SPOTS)

Performance Management (SPOTS)

SPOTS SPOTS SPOTS SPOTS Access Access Access Access SPOTS SPOTS SPOTS SPOTS Access Access Access Access SPOTS SPOTS SPOTS SPOTS Access Access Access Access SPOTS SPOTS SPOTS SPOTS Xpress Xpress Xpress Xpress SPOTS SPOTS SPOTS SPOTS Wireline Wireline Wireline Wireline SPOTS SPOTS SPOTS SPOTS IP IPIP IP

LCT

ACI

Cisco

Works

NetM

ATM ATMATM ATM over overover over SDH SDHSDH SDH IAD IADIAD IAD DSL DSL DSL DSL DSLAM DSLAM DSLAM DSLAM XL V2 XL V2 XL V2 XL V2 V5.2 V5.2 V5.2 V5.2 Cisco Cisco Cisco Cisco 36140 36140 36140 36140 IP IP IP IP PSTN PSTN PSTN PSTN Eth10BT 4x So ISDN LAN LAN LAN LAN IP IP IP IP CMX II CMX II CMX II CMX II IAT IATIAT IAT

Voice connection: e2e availability, ...

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hiQ 9100 hiQ 9100 hiQ 9100 hiQ 9100

XDM

XDM -

-

- Performance Management (SPOTS)

Performance Management (SPOTS)

SPOTS SPOTSSPOTS SPOTS Surpass Surpass Surpass Surpass SPOTS SPOTS SPOTS SPOTS Wireline Wireline Wireline Wireline SPOTS SPOTS SPOTS SPOTS Wireline Wireline Wireline Wireline SPOTS SPOTS SPOTS SPOTS IP IPIP IP

The XDM Performance Management Solution for Virtual Trunking

IP IP IP IP Back Bone Back Bone Back Bone Back Bone hiG 1000 hiG 1000 hiG 1000 hiG 1000 Core Core Core Core Router Router Router Router Core Core Core Core Router Router Router Router Core Core Core Core Router Router Router Router Edge EdgeEdge Edge Router RouterRouter Router Edge Edge Edge Edge Router Router Router Router Edge EdgeEdge Edge Router Router Router Router Edge EdgeEdge Edge Router Router Router Router Edge Edge Edge Edge Router RouterRouter

Router RouterRouterRouterRouterEdgeEdgeEdgeEdge

TDM Switch TDM SwitchTDM Switch TDM Switch Local LocalLocal Local----ExchangeExchangeExchangeExchange

hiG 1000 hiG 1000 hiG 1000 hiG 1000 TDM Switch TDM SwitchTDM Switch TDM Switch Local LocalLocal Local----ExchangeExchangeExchangeExchange

TDM Switch TDM Switch TDM Switch TDM Switch Local Local Local Local----ExchangeExchangeExchangeExchange

E2E QoS Monitoring for Throughput, Delay, Delay jitter

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e-CuP

SPRINT

SCOPE

INMS

SPOTS

SPRINT

SCOPE

INMS

SPOTS

DMS

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Centralised information from distinct

areas...

Centralised information from distinct

areas...

Service Centric Customer Domain Customer View Service Provider Domain INTERNET End-User n End-User 1

Allows you to correlate information from distinct areas making it

meaningful to customers and whole organisation.

Service Provisioning Connection Management Trouble Ticketing Performance Management Billing System Legacy System ...

Network Management System(s)

Network Centric View

Centric View

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e-CuP V1.0 Main Frame

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Customer Info

Reports Overview

Service Provider Info

Service Info

Report Info

Monthly QoS Report

Customer Information

Custom er NameTelecel Comunicacoes Pessoais Custom er Contact Name...

Custom er Contact Inform ation... Service Provider Information

Service Provider Nam ePT Prime Service Provider Contact Nam e... Service Provider Contact Information... Service Information

Service Id2

Service Nam eFlexband Report Information

Report Type... Date...

Start Date:07/10/2000 End Date:06/11/2000

Availability

Report Info

Performance Data

Availability Throughput (Degradation) Performance Performance Performance Performance indicators indicators indicators indicators Service Level Service Level Service Level Service Level Agreement Agreement Agreement Agreement

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e-CuP

SPRINT

SCOPE

INMS

SPOTS

SPRINT

SCOPE

INMS

SPOTS

DMS

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ATM ATM ATM ATM over over over over DSL DSL DSL DSL V5.2V5.2V5.2V5.2 PSTNPSTNPSTNPSTN 4x So ISDN IP IP IP IP

The challenge:

ACI

NetM

_WorksCisco

ACI

XL

ACI

IAD

ACI

IAT

over over over over SDH SDH SDH SDH IAD IADIAD IAD

Customer Premises

Co-location Local Loop Distribution Network Central Site DSLAM DSLAM DSLAM DSLAM (XL) (XL) (XL) (XL) Cisco Cisco Cisco Cisco Router Router Router Router XpressPath XpressPath XpressPath XpressPath IAT IAT IAT IAT (36140) (36140) (36140) (36140) _IP_IP_IP_IP Eth10BT LAN LANLAN LAN CMX II CMX IICMX II CMX II

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Configuration and Configuration andConfiguration and

Configuration and Service ActivationService ActivationService ActivationService Activation

Service Provisioning today, without application

Reduce your provisioning time significantly

Upgrade of Sales Pack. Upgrade of Sales Pack.Upgrade of Sales Pack. Upgrade of Sales Pack.

up to hours.

Long Time to new service

Takes several hours End-Customer Call

Long Time to service

Service is active!

Pre PrePre

Pre---Configuration-ConfigurationConfigurationConfiguration

with SPRINT/SCOPE:

Pre-configuration allows a fast time to market!

1 Min. Time to Service

Service activation within 1 minute

1 Min. Time to new Service

Service upgrade within a minute allows fast bulk update of all users!

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Customer Care Customer Care Customer Care Customer Care

Service Profiles are pre-defined once

Automation support through fast profile technique

Standard Standard Standard

Standard ---- ProfileProfileProfileProfile Comfort -Comfort Comfort Comfort --- ProfileProfileProfileProfile

.. and just selected during daily provisioning

Subscriber Profile _{Service Ordering} Provisioned Serv.

Directory Number: Directory Number:Directory Number: Directory Number: Customer Data: Customer Data: Customer Data: Customer Data:

Modern profile technique allows secure service activation within 1 Minute!

2 n

Profile Creation

1 1 2 n 1 2 n

Profiles on the domain level

Access Domain _{Voice Domain} _{Data Domain}

Service Provider: Service Provider:Service Provider: Service Provider: Service Profile: Service Profile: Service Profile: Service Profile: • Standard • Comfort • ... Directory Number: Directory Number:Directory Number: Directory Number:

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General Fault Management:

Date

Multi-Vendor for all Technologies/Scenarios

Options:

- Assure Trouble Ticket (TT)System

- Interface to other TT system

Performance Management Solutions for

Multi-Vendor TDM Switching (Fixed/Mobile)

Available / planned Cross Domain Management

Solutions

SURPASS “Virtual Trunking”

03/01

WEB Customer Portal e-CuP

09/01

Voice over DSL (VoDSL) (ATTANE/SURPASS hiA)

- Fault Management

- Service Provisioning (ATTANE step 1)

03/01

- Service Provisioning (ATTANE step 2/SURPASS hiA)

09/01

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POL CRE BYR SRE SLO HUN UKR YUG RO M BGR SWE DNK DEU NLD GBR BEL LUX OES CHE BOH CAN KAS TKM USB TAD IRN MN MAZ GEO TUR SYR LBN FIN EST LTU FR A Countries with I&C network domains

I&C Network Domains Market Success

GTM SLV CRO MOL HND NIC CRI COL ECU PER BOL CHL ARG BRA PRY URY ANT VEN USA TUN MAR DZA LBY MEX MN G RUS CHN PAK TWN VNM BRN CPV SEN GNB GIN EGY SWZ GRC STP NGA CMR COG SDN NAM RSA ALB MYA THA MAL SIN IDN PH L AUS ARM OM N ARE KWT SAR JOR DJI IND NPL MUS ES P MWI IS R LA O PO R

(34)

POL CRE BYR SRE SLO HUN UKR YUG RO M BGR SWE DNK DEU NLD GBR BEL LUX OES CHE BOH CAN KAS TKM USB TAD IRN MN MAZ GEO TUR SYR LBN FIN EST LTU FR A Countries with I&C network domains Countries with I&C network domains and SPOTS DM Contracts/Decisions

I&C Network Domains Market Success

and

SPOTS Domain Contracts / General

Decisions

GTM SLV CRO MOL HND NIC CRI COL ECU PER BOL CHL ARG BRA PRY URY ANT VEN USA TUN MAR DZA LBY MEX MN G RUS CHN PAK TWN VNM BRN CPV SEN GNB GIN EGY SWZ GRC STP NGA CMR COG SDN NAM RSA ALB MYA THA MAL SIN IDN PH L ARM OM N ARE KWT SAR JOR DJI IND NPL ES P MWI IS R LA O PO R

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POL CRE BYR SRE SLO HUN UKR YUG RO M BGR SWE DNK DEU NLD GBR BEL LUX OES CHE BOH CAN KAS TKM USB TAD IRN MN MAZ GEO TUR SYR LBN FIN EST LTU FR A Countries with I&C network domains Countries with I&C network domains and SPOTS DM Contracts/Decisions

I&C Network Domains Market Success

and

XDM Contracts / General Decisions for INMS,

SPRINT, SCOPE

Countries with I&C network domains and one / several XDM Contracts/ Decisions GTM SLV CRO MOL HND NIC CRI COL ECU PER BOL CHL ARG BRA PRY URY ANT VEN USA TUN MAR DZA LBY MEX MN G RUS CHN PAK TWN VNM BRN CPV SEN GNB GIN EGY SWZ GRC STP NGA CMR COG SDN NAM RSA ALB MYA THA MAL SIN IDN PH L AUS ARM OM N ARE KWT SAR JOR DJI IND NPL MUS ES P MWI IS R LA O PO R

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Time

determines the economy of process solutions and

customer satisfaction

Time To Market

Time To Service

Time Back To Service

Conclusion

Time Back To Service

Time To Reflect On New Business

This requires:

-- Hide

Hide

network complexity

behind

efficient

Cross Domain Management

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Streamline your Business

with

Cross-Domain

with

Cross-Domain

Management