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Nancy Kastl, CSQA President and Founder Chicago Quality Assurance Association Chicagoland QAI Global Institute Chapter

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(1)

Nancy Kastl, CSQA

President and Founder

Chicago Quality Assurance Association

Chicagoland QAI Global Institute Chapter

(2)

Profession Introduction,

Competency, and Collaboration

Competency, and Collaboration

(3)

About QAI Global Institute



Founded in 1980 to provide leadership in advancement of IT

quality principles and practices



Network of 60 global chapters



13 professional certifications that are ISO 17024 compliant with

over 200,000 individuals certified



38,000 certified IT quality and testing professionals in 43

countries



Common body of knowledge for the Certified Software Quality

Analyst (CSQA)® in 1985 and Certified Software Tester

(CSTE)® in 1992



Three levels of professional certification – foundation,

practitioner, and manager

(4)

QAI Definition of QA/QC

Quality Assurance (QA)

is a professional competency whose

focus is directed at critical

processes

used to build products

and services. The profession is charged with the responsibility

for tactical process improvement initiatives for

defect

prevention

that are strategically aligned to the goals of the

organization.

Quality Control (QC) is defined as the processes and methods

used to compare

product

quality to requirements and

applicable standards, and the action taken when a

nonconformance is detected. QC uses reviews and testing to

focus on

defect detection

and correction before shipment of

products.

(5)

Process Capability Focus (QA)

Managed

Optimized

Predictable

Processes

Continuous

Improvement

Process Areas

Process Management Processes

Project Management Processes

Software Engineering Processes

Support Processes

Initial

Repeatable

Defined

SEI CMMI

Software Engineering

Ad Hoc

Disciplined

Processes

(Project)

Standard

Disciplined

Processes

(Organization)

(6)

Verification & Validation (QC)

System Test

User Acceptance

Test

Analysis

Requirements

Definition

Construction

& Unit Test

Integration

Test

Design

(7)

Common Bodies of Knowledge (CBOK)

Certified Software Quality Analyst



Quality Principles & Concepts



Quality Leadership



Quality Baselines



Quality Assurance

Certified Software Tester



Testing Principles & Concepts



Test Environment



Test Project Management



Test Planning



Quality Assurance



Quality Planning



Process Management



Quality Control



Measurement



Internal Control and Security



Outsourcing, COTS, and Contracted

Quality



Test Planning



Test Design



Test Reporting



User Acceptance Testing



Testing New Technologies



Controls and Security Testing



Contracted Software Testing

(8)

How Quality Analysts/Testers collaborate

with other disciplines

Tactical

Strategic

• Early detection and correction

of defects

• Reporting on quality

• Quality leadership and strategy aligned

with business and IT goals

• Advocate of quality in balancing the

time, cost, quality triangle

Project

Non-Project

• Project quality plan for QA/QC

activities

• Testable and traceable

requirements

• Business risk-based approach

• Continuous process improvement of

software lifecycle and related

processes

• Measurement and analysis focused

on defect prevention and rework

(9)
(10)

Software Testing Certifications

 Test Managers  Test Leads  Architects  Project Managers

 4 year degree and 2 years in IT  3 year degree and 3 years in IT  Testers

 Software Developers  System Analysts  Entry Engineers

 3 or 4 year degree

 2 year degree and 1 year in IT

 Test Engineers  Test Architects  Design Analysts  Test Leads

 4 year degree and 2 years in IT  3 year degree and 3 years in IT

Foundation Level

Practitioner Level

Manager Level

 3 year degree and 3 years in IT  2 year degree and 4 years in IT  8 years experience in IT  Active CSTE Certification

 Application of Testing Principles  Management of Testing Function  Aligned with QAI CBOK

 Real World Experience Written Documentation

 Four Part Written Examination  2 year degree and 1 year in IT

 3 years experience in IT

 Awareness of Testing Principles  Knowledge of Testing Function  Aligned with QAI CBOK

 1.5 Hour Examination

 Two Parts -- 45 minutes each  Multiple Choice Questions  Score 75% on each part to pass

 3 year degree and 3 years in IT  2 year degree and 4 years in IT  6 years experience in IT

 Application of Testing Principles  Application of Testing Function  Aligned with QAI CBOK

 4.0 Hour Examination

 Two Parts -- 75 minutes each  Two Parts -- 45 minutes each  Multiple Choice + Essays

(11)

Software Quality Certifications

 SQA Leads  SEPG Managers

 SEPG Lead Project Manager  Process Managers

 4 year degree and 2 years in IT  3 year degree and 3 years in IT  Testers

 Software Developers  System Analysts

 Entry Process Engineers

 3 or 4 year degree

 2 year degree and 1 year in IT

 Experienced Quality Analyst  SQA Team Members

 SEPG Team Members  Team Leads

 4 year degree and 2 years in IT  3 year degree and 3 years in IT

Foundation Level

Practitioner Level

Manager Level

 3 year degree and 3 years in IT  2 year degree and 4 years in IT  8 years experience in IT  Active CSTE Certification

 Practice of Quality Principles  Management of Quality Function  Aligned with QAI CBOK

 Real World Experience Written Documentation

 Four Part Written Examination  2 year degree and 1 year in IT

 3 years experience in IT

 Awareness of Quality Principles  Awareness of Quality Function  Aligned with QAI CBOK

 1.5 Hour Examination

 Two Parts -- 45 minutes each  Multiple Choice Questions  Score 75% on each part to pass

 3 year degree and 3 years in IT  2 year degree and 4 years in IT  6 years experience in IT

 Application of Quality Principles  Application of Quality Function  Aligned with QAI CBOK

 4.0 Hour Examination

 Two Parts -- 75 minutes each  Two Parts -- 45 minutes each  Multiple Choice + Essays  Score 75% on each part to pass

(12)

Recertification – 120 CPEs/3 Years

Education

Attended a Conference

40 CPE max

Attended a course, seminar, tutorial

30 CPE max

Read a book

5 CPE

Read a journal / magazine article

1 CPE

Complete a formal self-study course

5 CPE

Participate in a formal study group

10 CPE

Publishing/Teaching

Present at a conference

2 CPE

Publishing/Teaching

Present at a conference

2 CPE

Taught a course, seminar, tutorial

30 CPE max

Authored a published book

60 CPE

Authored a published article

5 CPE

Authored a published course

30 CPE

Led a formal study group

10 CPE

Professional Experience

Contributed to a Professional Organization

10 CPE

(13)

Chicago Quality Assurance Association



Formed in 1984 and second oldest QAI Chapter



Monthly educational opportunities



Afternoon speaker programs



Downtown lunch & learn series



Spring and fall dinner programs



Live webinars



Events held around suburban and downtown locations



Events held around suburban and downtown locations



Topics focus on enablers of software quality – not just testing



Hold certification preparation classes and study groups



Hosting chapter for the North America Quality Engineered Software

and Testing Conference (QUEST) in 2008 and 2009 in Chicago

(14)

Future of QA/QC



“The Dawn of Dynamic Software Quality Assurance” – Forrester

Research, Inc., February 2009



Shift from ‘Test-in Quality’ (QC) to ‘Build-in Quality’ (QA) with

integrated quality processes



Expanded view of quality attributes to ‘abilities’ such as



Expanded view of quality attributes to ‘abilities’ such as

maintainability, usability, accessibility, recoverability, portability,

etc.



Growing Opportunities: Test Automation, Performance Testing,

Security Testing, Architecture Testing, Agile Testing, Mobile

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