C O R P O R A T E
O V E R V I E W
CORPORATE HEADQUARTERS
31 Fasken Drive, Toronto, ON, M9W 1K6
CANADA
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Our Beginning
The Sunwing Travel Group represents the culmination of over 40 years of travel experience and expertise amassed by the Hunter Family. Starting in 2002, Sunwing has grown from the smallest tour operator in Canada to the largest tour operator in North America. Sunwing is the only vertically integrated travel company and now encompasses tour operators, retail travel agencies, Canada’s 3rd largest airline, destination management companies and the fastest growing hotel chain in the Caribbean and Mexico.
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TUI Group is one of the world’s leading leisure travel groups, with £15B in annual revenue, over 220 trusted brands in 180 countries and more than 30 million customers. Their business is grouped into three sectors, comprising many of the best loved and market-leading travel brands worldwide – Mainstream, Accommodation & Destinations and Specialist & Activity. A truly global business, TUI Group employs approximately 55,000 people and operates in 31 key source markets worldwide. TUI Group is listed on the London Stock Exchange as a member of the FTSE 100 and FTSE4Good indices.
Our Scale
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The largest leisure travel company in North America, the vertically integrated Sunwing Travel Group generates $2B
in annual revenue. Holding a position on the Profit
Magazine annual list for 10 consecutive years, the Group
has grown to operate an airline with a modern fleet of
37 aircraft, 3 major North American tour operators, 2 renowned travel retailers, a hotel division with over 12,000 rooms and a destination management company reporting triple digit growth. In 2009, the Sunwing Travel Group entered into a partnership with TUI Group, the world’s largest leisure travel company.
Tour
Operations
Airline
Retail
Vertically Integrated
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A I R L I N E S
Destination
Management
Hotel
Operations
SUNWING TRAVEL GROUP | 7 With leading businesses in 5 major verticals, the Sunwing
Travel Group is well positioned to effectively manage the
customer experience from beginning to end, deliver a high quality of product and manage costs. The introduction of hotel operations and expansion of destination management has enabled the company to have sales operations in major source markets internationally.
Resorts & Spa
Retail Operations
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One of the largest OTAs (Online Travel Agencies),
SellOffVacations.com also has over 40 Canadian retail
locations from coast to coast in addition to operating
a high volume website. Famous for offering the
Lowest Price Guaranteed, millions of customers use
SellOffVacations.com for flight, vacation package,
cruise, hotel tour and travel insurance purchases.
Retail Operations
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Luxe Destination Weddings is North America’s largest destination wedding planning company, capitalizing on
a very profitable market of advanced booking groups
willing to pay for personalized service. The well-established brand, innovators in full service destination wedding planning, joined the Sunwing Travel Group in 2011, supporting rapid growth in this important group segment.
Tour Operations
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Sunwing Vacations has a vast distribution network, working with major travel retailers, online travel agencies and consortiums across Canada and the USA.
A proven track record of growth has afforded Sunwing
Vacations great and often exclusive relationships with the most popular resort chain operators, while contributing to local economies.
The combination of high volume hotel contracts and the
benefits of vertical integration across air, hotel, ground
handling and internal retail distribution, have contributed
to a great value offering to customers. Exclusive and differentiated product have decreased competitive pressures on margin, allowing for sustained profitability.
Sunwing Vacations offers the Canadian market primarily
exclusive and differentiated vacation package products, which include flights onboard Sunwing Airlines, famous
for its award-winning Champagne Service. The tour operator also has a strong transborder program into key destinations such as Florida and Las Vegas, a value priced
Caribbean Cruise program and offers seasonal domestic
and transatlantic routes.
Tour Operations
Signature Vacations has over 40 years of experience of delivering all inclusive vacations to Canadians. The one-stop for Absolutely All Inclusive packages designed to appeal to a wide range of tastes and budgets, customers can choose from an array of destinations across the Caribbean, Mexico, Cuba and Central America. Exclusive agent for RIU Hotels and Resorts across Canada,
Signature Vacations offers a number of distinct collections
with several popular hotel chains.
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Tour Operations
Vacation Express is the 3rd largest American touroperator with over 25 years of experience and has been a leisure vacation provider to millions of US customers.
Now the exclusive supplier of Sunwing Airlines flights
departing from key US gateways to popular Southern destinations, Vacation Express has experienced rapid growth since joining the Sunwing Travel Group in 2011. The peak vacation season of the Southern States, counter-cyclical to Canada, makes this division
an important contributor to summer profitability for the Sunwing Travel Group and benefiting Sunwing’s
destination partners. The operator also contracts
scheduled airlines and offers great pricing on dynamically
packaged vacations.
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Sunwing is an award-winning leisure airline, servicing over 40 destinations from almost 45 gateways in Canada and the USA. The airline’s growth strategy has included bringing service to the doorsteps of Canadians in smaller secondary markets. Investing in customer experience, Sunwing Airlines prides itself on its award-winning Champagne Service where passengers are welcomed with a sparkling wine toast and enjoy hot meal service with
choice of wine, hot towel service, first run movies and a
generous baggage allowance.
The airline’s modern fuel efficient fleet of 37 Boeing
737-800s has contributed to a reduced carbon footprint and one of the lowest cost bases in the industry. Operating only one aircraft type minimizes the costs associated with
inventory, maintenance, training and staffing.
An experienced management team has contributed to the airline’s impressive 92% on time performance record.
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HONDURAS ¨ COSTA RICA C a r i b b e a n S e a HUATULCO ACAPULCO PUERTO VALLARTA/ RIVIERA NAYARIT LOS CABOS LAS VEGAS MONTEGO BAY LIBERIA VAL D’OR BAGOTVILLE SEPT-ÎLES
DEER LAKE GANDER
THUNDER BAY SASKATOON VICTORIAVANCOUVER EDMONTON CANADA ARUBA LA ROMANA COZUMEL CAMAGUEY SUDBURY ST. MAARTEN MEXICO MEXIQUE PLAYA BLANCA (RIO HATO) CUBA SAINT JOHN CHARLOTTETOWN HALIFAX WINDSORLONDON JAMAIQUEJAMAICA CURAÇAO CAYO COCO PUERTO PLATA SANTIAGO DE CUBA LA CEIBA ROATAN FORT MCMURRAY GRANDE PRAIRIE WINNIPEG CALGARY MANZANILLO DE CUBA FRANCE PARIS ST. JOHN’S THE NETHERLANDS PAYS BAS AMSTERDAM IXTAPA MANZANILLO OTTAWA DOMINICAN REPUBLIC RÉPUBLIQUE DOMINICAINE NORTH BAY ORLANDO GRAND BAHAMA ISLAND KELOWNA KITCHENER HAMILTON SAULT STE. MARIE
PUNTA CANA STEPHENVILLE ´ QUEBEC MONCTON MAZATLAN MONTREAL REGINA SANTA CLARA VARADERO CAYO LARGO USA TORONTO NASSAU SAINT LUCIA CARTAGENA PANAMA COLOMBIA HOLGUIN CANCUN/ RIVIERA MAYA FREDERICTON NASHVILLE ATLANTA NEW ORLEANS FT. LAUDERDALE ST. PETERSBURG HOUSTON CINCINNATI BUFFALO NEWARK BALTIMORE PHILIDELPHIA CHARLOTTE COLUMBUS PITTSBURGH
Airline
Blue Diamond Luxury Resorts is an innovative hotel management company that specializes in delivering high quality vacation experiences in tropical beachfront settings. Since its inception in 2011, Blue Diamond has grown to represent over 12,000 rooms in 5 countries.
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Hotel Operations
Resorts & Spa
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Hotel Operations
The Blue Diamond resort portfolio includes four distinct brands; Memories
Resorts, modern Royalton Resorts offering All-In Luxury™, the All ExclusiveTM
CHIC Resorts by Royalton, and fun loving Starfish Resorts brand. ROYALTON LUXURY RESORTS
Royalton White Sands, Montego Bay, Jamaica 352 rooms
Royalton Punta Cana, Dominican Republic 480 rooms
Royalton Riviera Cancun, Mexico 840 rooms
Royalton Cayo Santa Maria, Cuba 122 rooms
Royalton Hicacos, Varadero, Cuba 404 rooms
Royalton Saint Lucia, Saint Lucia (Opening Winter 2016) 361 rooms
Royalton Negril, Jamaica (Opening Winter 2016) 407 rooms
Royalton Antigua, Antigua (Opening Summer 2017) 308 rooms
Royalton Papagayo (Opening Winter 2016) 192 rooms
CHIC ALL EXCLUSIVE RESORTS BY ROYALTON
CHIC Punta Cana 320 rooms
HIDEAWAY BY ROYALTON LUXURY RESORTS
Hideaway at Royalton Riviera Cancun, Mexico 343 rooms
Hideaway at Royalton White Sands, Jamaica (Opening Summer 2016) 228 rooms
Hideaway at Royalton Negril (Onening Winter 2016) 166 rooms
Hideaway at Royalton Antigua (Opening Summer 2017) 144 rooms
Hideaway at Royalton Saint Lucia (Opening Winter2016) 94 rooms
MEMORIES RESORTS & SPA
Memories Caribe Beach Resort, Cayo Coco, Cuba 328 rooms
Memories Flamenco Beach, Cayo Coco, Cuba 624 rooms
Memories Holguin, Holguin, Cuba 531 rooms
Memories Miramar Havana, Havana, Cuba 427 rooms
Memories Jibacoa. Jibacoa, Cuba 250 rooms
Memories Paraiso Azul Beach Resort, Coco Santa Maria, Cuba 1386 rooms
Memories Varadero Beach Resort, Varadero, Cuba 1035 rooms
Grand Memories Varadero, Varadero, Cuba 960 rooms
Grand Memories Sanctuary, Varadero, Cuba 150 rooms
Memories Grand Bahama Beach Resort, The Bahamas 485 rooms
Memories Splash Punta Cana, Cuba 522 rooms
STARFISH RESORTS
Starfish Cuatro Palmas, Varadero, Cuba 160 rooms
Starfish Las Palmas, Varadero, Cuba 122 rooms
Starfish Montehabana, Havana, Cuba 164 rooms
Starfish Cayo Santa María, Coco Santa Maria, Cuba 1368 rooms
TOTAL 13, 684 rooms
AGUAS AZULES BEACH RESORT
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Hotel Operations
All-In Luxury
™
Experience
• DreamBed
TMHandcrafted beds designed exclusively for Royalton Luxury Resorts by award winning sleep experts to provide the ultimate restful sleep.
• All-In Connectivity™
Free Wi-Fi throughout the resort, unlimited free in-room calling to North America and most of Europe, as well as convenient USB recharge and Bluetooth audio stations in the room. Guests can also download our free Royalton app and receive the convenience of the unlimited free calling plan from their mobile device while on the resort property as well as, unlimited free app-to-app texting.
• Sports Event Guarantee
™
Watch all of the top games on our flat screen televisions in the comfort
of our Score sports bar while enjoying premium refreshments and delicious pub fare.
• Reservation-Free Luxury Dining
Enjoy first class dining experiences in our à la carte speciality
restaurants as you please, without the hassle of reservations. For further convenience, dine in the comfort of your room with our extensive 24 hour room service menu
• ClubHouse for Kids
Families will appreciate our state-of-the-art facilities including a large water park and splash pad on-site, our innovative kids club and teens lounge and the opportunity to interact with our famous kids club characters.
Royalton All-In Luxury™ Resorts has re-invented the all inclusive experience with exclusive offerings and modern
conveniences.
Memories Resorts offers all inclusive properties on some
of the Caribbean’s most pristine beaches, with a range of
à la carte dining options, top rated children’s facilities with
supervised activities and children’s pools, splash pads or water parks on site. Recognized for Excellence by
influential sites like TripAdvisor®, Memories Resorts offers
a fun and relaxing vacation in a beautiful setting.
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Hotel Operations
CHIC by Royalton Luxury Resorts offers its guests an All Exclusive™ adults only experience where day merges into
night. Perfect for couples and singles alike, the elegant setting is also ideal for sophisticated weddings and special celebrations. Luxurious 24/7 amenities range from personal poolside cabanas and unlimited gourmet dining to live DJ sets and the cutting-edge Oxygen Bar.
C
H
I
C
Hotel Operations
Starfish Resorts offer fun-loving and laidback hotels
that are ideal for carefree beach getaways. Vacationers can look forward to friendly service, spacious rooms, international culinary classics, one-of-a-kind entertainment and an authentic experience for all ages at
an affordable price that will fit their budget.
Hotel Operations
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TravelSmart offers a vacation membership program for avid travellers that is filled with VIP perks at exclusive
resorts. Uniquely positioned as the only Vacation Club that is part of a major vertically integrated travel provider, TravelSmart members receive unique access to exclusive
airfares and other travel benefits. Members can also take
advantage of “SmartPoints”, using them for additional weeks and discounts on vacation packages, cruises,
car rentals, flights and more with leading tour operator
partners or, exchange them to access over 6,000 locations with RCI internationally.
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Destination Management
MARKS ALL THE
BEST SPOTS
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Nexustours.com is a full service Destination
Management Company offering affordably priced
and reliable ground transportation, popular tours and excursions and other travel management services. Originally known as Caribbean Nexus Tours or CNT, the established company with almost 20 years of experience joined the Sunwing Travel Group in 2010. Meeting the growing demands of the Sunwing Travel Group while taking on other major inbound accounts has contributed to triple digit growth for the business.
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Our Accolades
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Sunwing Travel Group has been recognized for 10
consecutive years by Profit Magazine as one of Canada’s fastest growing and most profitable companies.
Sunwing is a past recipient of the prestigious Ernst & Young Entrepreneur of the Year award.
The Sunwing Travel Group received the Large Business of the Year excellence award from the Mississauga Board of Trade.
Our customers have spoken and Blue Diamond Resorts has received TripAdvisor Excellence awards for a number of Royalton and Memories resorts including Royalton Cayo Santa Maria that was recently voted #1 All Inclusive Resort in the world.
SellOffVacations.com received the Sun Media Reader’s Choice award for excellence in the retail travel category. Sunwing Airlines received a Consumer Choice Award for being a top provider of services and in recognition for its business excellence in 2014 and 2015.
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Our Values
Customer Focused
Forward Thinking
We are
continuously
researching,
developing and innovating to
position ourselves for the
future.
Value Driven
We focus
efforts
on productive, profitable,
results-oriented
activities, securing the
future for loyal
employees
and their
families.
We develop
products
and services
that offer real
value
to our customers.
Entrepreneurial
We are
empowered
to seizeopportunities
and respond quickly, gaining commercialadvantage
over competitors.Foundation
A charitable initiative established by the Hunter family, the
Sunwing Foundation reflects the Sunwing Travel Group’s
enduring commitment to the support and development of youth in the communities where it operates, in the form of project funding or the transport of humanitarian aid. The Sunwing Foundation is funded through the Sunwing Airlines spare change program where passengers donate their left over foreign currency and the Sunwing Travel Group matches all of the dollars raised. 100% of the funds raised support the Foundation’s charitable projects; no administration fees are levied.
In April 2015, the Foundation completed its first charitable
endeavour with the construction of Spicy Hill Early Childhood Institution in Jamaica. This past September the new school opened its doors to welcome some 75 students to their new classrooms equipped with desks, teaching materials, books, computer and printer, toys and playground equipment, as well as improved water sanitation equipment and kitchen facilities where hot meals can be prepared. The Foundation also assists charities by the waiving of excess baggage in order that humanitarian aid can be transported to communities that need it most.
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Sustainability
The Sunwing Travel Group believes in responsible leadership across all of the brands. Sunwing Airlines,
already fuel efficient due to a modern fleet and high load
factor operation, recently invested in split-scimitar winglets which further reduce carbon burn by 7%. Blue Diamond Resorts are committed to ensuring that their operations do not negatively impact the local environment and are currently working towards ensuring all their hotels receive
Green Globe Certification - with several already having been
accredited.
“be the change
you wish to see in the world”
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One of the
largest
Passionate
and
Entrepreneurial
leadership with a
proven track record of
success
Empowered to seize
Opportunities
and most
diverse
Travel Groups in
North America
Investing in
Customer
Experience
with unique products and services
Developing new
technology
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Developing and innovating
to position
ourselves for the
future