Creating Public Value through innovation (E-government) and improvement: Case study of the South African Social Security Agency (SASSA) Alice Office, Eastern Cape.

DELIVERY OF QUALITY SERVICES – (e-government/ict) CONCEPT OF e-GOVERNMENT/e-GOVERNANCE THE CONCEPT OF GOOD GOVERNANCE IN ADMINISTRATION LEGISLATIVE FRAMEWORK AND REGULATORY MANDATE FOR SASSA ADMINISTRATIVE PRACTICE AND JUSTICE IN SOCIAL SECURITY THE STATE OF E-GOVERNANCE IN SOUTH AFRICA CURRENT SOCIAL ASSISTANCE PROGRAMMES ADMINISTRATION JUSTICE IN GRANTS RESEARCH DESIGN AND METHODOLOGY RECOMMENDATIONS