ComWIN Control Desk Management

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ComWIN Control Desk Management

Com W IN visualises, controls and automates

E x tre m e s itu a tio n s s u c h a s ca r a c c id e n ts o r te c h n ic a l fa u lts a re ju s t as m u c h p a rt o f th e jo b d e s c rip tio n o f C o m W IN as 'n o rm a l' c o m m u n ic a tio n w ith in o ffic e a p p lic a tio n s . C o m W IN a lw a y s p ro v id e s an in s ta n t o v e rv ie w o f th e s y s te m a n d e n a b le s q u ic k re a c tio n in e m e rg e n c ie s . A ll c o n tro l d e s k fu n c tio n s o f th e In te rc o m S e rv e r are d is p la y e d o n o n e o r se v e ra l m o n ito rs . In te ra c tiv e ic o n s (o n -s c re e n s y m b o ls ) re p re s e n t c a lls a n d e rro r o r a la rm m e s s a g e s ; th e y ch a n g e c o lo u r d e p e n d in g o n th e re q u ire d le ve l o f a tte n tio n . R e a ctio n p la n s, h e lp te x ts , lo g g in g d e ta ils an d m u c h m o re can b e d isp la ye d

in a d d itio n a l o n -s c re e n w in d o w s . In d iv id u a lly d e fin a b le s ta tu s w in d o w s p ro v id e a q u ic k , g e n e ra l o v e rv ie w o f th e C o m W IN s y s te m , s h o w in g th e o p e ra to r all im p o rta n t in fo rm a tio n a t a g la n ce . N o m a tte r w h e th e r it is m anual o r a u to m a te d c o n tro l, C o m W IN o ffe rs th e p o s s ib ility o f in te g ra tin g a w id e ra n g e o f o u tp u ts o f th e In te rc o m w o rld (b a rrie rs, d o o rs , h e a te rs , lig h tin g , e tc .) a n d th ird p a rty d e v ic e s in to th e C o m W IN p ro je c t v is u a lis a tio n fo r e a sy v ie w in g a n d c o n tro l.

WHAT, W H E N , WHERE, HOW

To e n a b le q u ic k a s s is ta n c e in c a s e o f an e m e rg e n c y , th e fo llo w in g d e ta ils s h o u ld b e p ro v id e d : W h a t h as h a p p e n e d ? W h e re has it h a p p e n e d ? W h e n d id it h a p pe n ? H o w can o n e h e lp ? C o m W IN m a k e s th e s o u rc e o f all th is in fo rm a tio n c o n v e n ie n tly a c c e s s ib le th ro u g h a a u n ifo rm s o ftw a re . P lans w ith re lo c a ta b le ic o n s w ill s u p p o rt t h e c o m p re h e n s iv e lo c a tin g o f an e ve n t. B ase d o n p re -d e fin e d p rio rity le v e ls , th e s o ftw a re s w itc h e s a u to m a tic a lly to th e a p p ro p ria te p lan in ca s e o f c ritic a l e v e n t. T h is h e lp s th e o p e ra to r to

s ta y fo c u s s e d o n th e m o s t u rg e n t e v e n ts a t all tim e s . C rys ta l c le a r s p e e c h c o m m u n ic a tio n an d d ire c tly in te g ra te d v id e o s u p p o rt h e lp th e o p e ra to r to e v a lu a te s itu a tio n s q u ic k ly a n d c o rre c tly . O n -s c re e n w in d o w s in d ic a tin g re s p o n s e m e a s u re s a n d h e lp te x ts s u p p o rt th e o p e ra to r in m a k in g th e c o rre c t d e c is io n s . C o m R E P O R T lo g s th e w h e n , w h a t a n d w h e re o f e a ch e v e n t, a lo n g w ith th e a c tio n s a n d d e c is io n s ta k e n b y th e o p e ra to r (i.e. th e h o w ).

General Features

- A u to m a tic s w itc h in g b e tw e e n p la n s, fla s h in g o n -s c re e n ite m s , z o o m in g , n o tific a tio n s o u n d s a n d th e d is p la y o f o v e rv ie w s in s ta tu s w in d o w s h e lp o p e ra to rs to fo c u s th e ir a tte n tio n o n im p o rta n t e v e n ts . - V a rio u s v is u a lis a tio n a n d a la rm o p tio n s .

- E -m ail n o tific a tio n in ca s e o f s y s te m e v e n ts .

- M u lti- m o n ito r s u p p o rt e n s u re s m o re c la rity a n d a b e tte r o v e rv ie w , w ith o p tio n s fo r s a v in g in d iv id u a l la y o u t p ro file s an d fre e p o s itio n in g o f plan o v e rv ie w s , s ta tu s w in d o w s , a c tio n s , e tc .

- S u b s c rib e r lis ts fo r d ire c t call d ia llin g /e n d in g can b e lo a d e d as p a rt o f th e fa c ility c o n fig u ra tio n p ro file o r im p o rte d fro m E xcel o r C SV file s . - S ta te -o f-th e -a rt c lie n t-s e rv e r a rc h ite c tu re .

- F le x ib le , sc a la b le lic e n s in g m o d e l to s u it in d iv id u a l re q u ire m e n ts .

User Privileges

- U s e rs can b e d iv id e d in to in d iv id u a l ro le s , u s e rs an d u s e r g ro u p s . - A c c e s s t o p la n s e ts , p e rm is s io n s an d g ro u p s b a se d o n u s e r p riv ile g e s . - T h e u s e r la n g u a g e can b e s e t fo r e a ch u s e r in d ivid u a lly .

PlanSet

- In d iv id u a l u s e r p riv ile g e s d e fin e th e a b ility t o a c c e s s /v ie w p la n s and ic o n s.

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Com W IN Plans

- In d iv id u a lly c u s to m c o n fig u ra b le p la n s (o v e rv ie w p la n s, v e rtic a l plans, c o n s tru c tio n p la n s, s tru c tu ra l a n d a rea p la n s, e tc .) in h ig h e s t g ra p h ic re s o lu tio n .

- C o m W IN p la n s a llo w fo r d is p la y in g a n y ty p e o f b u ild in g s , e le m e n ts , ro u te s o r in fo rm a tio n .

- T h e Plan N a v ig a to r o r n a v ig a tio n ic o n s can b e u se d to s w itc h b a ck a n d fo rth b e tw e e n th e in d iv id u a l p la n s o f a C o m W IN p ro je c t. - In ca s e an e m e rg e n c y s itu a tio n is d e te c te d , C o m W IN a u to m a tic a lly

s w itc h e s to th e re s p e c tiv e plan.

C om W IN Icons

- In d iv id u a lly d e s ig n a b le ic o n s (PN G , JP E G , B M P G IF o r X A M L fo rm a t) fo r in d ic a tin g a n y ty p e o f s itu a tio n . - Ico n g ra p h ic s can b e c o n fig u re d an d p o s itio n e d o n

p la n s as n e e d e d .

- S itu a tio n s and e v e n ts can b e a s s ig n e d d iffe re n tly c o lo u re d ic o n s to re fle c t d iffe re n t le v e ls o f p rio rity a n d u rg e n cy. - S o u n d s ig n a ls an d fla s h in g o n -s c re e n e le m e n ts d ire c t

a tte n tio n to im p o rta n t is s u e s a n d e v e n ts .

- O p tio n a l in te g ra tio n o f a n im a te d ic o n s in G IF o r X A M L fo rm a t.

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C om W IN Measures

- F le x ib le d e s ig n o f d ia lo g u e s fo r in p u t o f re m a rk s o r illu s tra tio n s o f re q u ire d a c tio n s , m e a s u re s an d in fo rm a tio n . - D is p la y o f d o c u m e n ts (FITM L, PDF, e tc .) o r im a g e s as a m e a s u re . a —

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■ mnî— ■«-b- M w № — ■■ ill I '

- In d iv id u a l illu s tra tio n o f w o r k flo w s to s u p p o rt th e o p e ra to r. L “

---- D e ta ile d lo g g in g o f o p e ra to r in p u t in C om R E PO R T. 1 * “

---C o m W IN LI---CENSES

W orkstation Solution

Intercom S e rv e r W orkstation T he e n tire s y s te m (C o m W I N _ s e rv e r a n d C o m W IN C lie n t) ru n s o n a lo ca l c o m p u te r. L -W IN L 2 C o m W IN L ig h t: V is u a lis a tio n o f u p to 100 ic o n s an d 10 p la n s. L -W IN W 2 C o m W I N W o rk s ta tio n S ta n d a lo n e v e rs io n fo r th e v is u a lis a tio n o f

c o m p le x C o n tro l D e s k fu n c tio n s , in c lu d in g 1 ,0 0 0 ic o n s a n d an u n lim ite d n u m b e r o f pla n le v e ls ; th e n u m b e r o f ic o n s can b e e x te n d e d w ith a

C o m W I N -5 L ic e n s e (5 0 0 a d d itio n a l ico n s).

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N etw ork Solution

T he C o m W IN a p p lic a tio n (C o m W IN C lie n t) is c o n n e c te d to an e x te rn a l S e rv e r via th e IP n e tw o r k o n w h ic h th e C o m W IN _ s e rv e r s e rv ic e is ru n n in g .

L -W IN N 2 C o m W IN N e t: C lie n t-S e rv e r v e rs io n fo r m u lti-w o rk s ta tio n C o n tro l D e sk s (also a t d iffe re n t site s ), in c lu d in g 2 C lie n ts an d 1 ,0 0 0 ic o n s a n d an u n lim ite d n u m b e r o f plan le v e ls ; can b e u p g ra d e d t o a C o m W IN -5 o r C o m W IN -C lice n s e .

S w i t c h

C o m W IN _server Intercom S e rv e r Backup Server

Extensions

L -C O M W IN -5 E x te n s io n b y 5 0 0 ic o n s fo r C o m W IN V is u a lis a tio n W IN W 2 o rW IN N 2 .

L -W IN I1 0 0 E x te n s io n b y 1 0 ,00 0 ic o n s fo r C o m W IN V is u a lis a tio n W IN W 2 o rW IN N 2 .

L -C O M W IN -C E x te n s io n b y o n e a d d itio n a l V is u a lis a tio n C lie n t f o r W IN N I. L -C O M W IN -B B a c ku p S e rv e r fo r m e e tin g p a rtic u la rly h ig h d e m a n d s o n s y s te m fa il

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C o m W IN E X P A N S IO N M O DU LES

C om R E P O R T - Reporting and Statistics

C o m W IN M o d u l C o m R E P O R T lo g s all s y s te m e v e n ts a n d w r ite s all s y s te m m e s s a g e s t o an S Q L d a ta b a s e . T h is c o m p re h e n s iv e s y s te m a rc h iv e can b e a c c e s s e d a n d c o m p ile d in to c u s to m re p o rts b y m e a n s o f c o n fig u ra b le d a ta filte rs .

- C o n s is te n t lo g g in g o f all e v e n ts a n d d a ta on th e In te rc o m S y s te m

- S ta tis tic a l d a ta a n a ly s is fo r In te rc o m s y s te m s , E m e rg e n c y Call s y s te m a n d C all C e n tre s y s te m s

- N u m b e r o f ca lls: T e m p o ra l d is trib u tio n o v e r d a y s /w e e k s /m o n th s /y e a rs

- Call w a itin g tim e : T h is in d ic a te s th e c u s to m e r's w a itin g tim e b e fo re th e ca ll w a s a n s w e re d

- O p e ra to r p e rfo rm a n c e : T h is re g is te rs th e lo g -in tim e s , c a lc u la te d ave ra g e call d u ra tio n , n u m b e r o f c a lls p ro c e s s e d , a n d ca ll d e ta ils

- 10 G B o f d a ta s to ra g e w ith lic e n s e -fre e M ic ro s o ft® S Q L S e rv e r 2 0 0 8 E x p re s s R2 - R e p o rt D e s ig n e r fo r c u s to m d e s ig n in g re p o rts

L -C O M R P T In te g ra tio n o f C o m R E P O R T in to C o m W IN

C om SC H ED U LE-Tim e-Scheduled Planning and Control

T h is a p p lic a tio n , w h ic h c o m e s in te g ra te d in C o m W IN , a llo w s fo r ru n n in g fu n c tio n s a n d p ro c e d u re s o f th e In te rc o m s y s te m on a d e fin a b le tim e s c h e d u le . For e xa m p le , th e S c h e d u le r can s e t C o m W IN d a ta p o in ts o r run v a rio u s a c tio n s in th e fo rm o f w o r k flo w p ro c e d u re s . A w id e ra n g e o f in d ivid u a l s o lu tio n s a re s u p p o rte d , fr o m a u to m a te d ca ll fo rw a rd in g d u rin g th e n ig h t s h ift to fix e d -tim e te s t c a lls (eg. fo r lif t e m e rg e n c y ca ll s ta tio n s ) a n d c o n tro ls fo r a n n o u n c e m e n ts . A d m in is te rin g s c h e d u le d e v e n ts an d s e rie s o f e v e n ts is ea sy, th a n k s to d ia lo g u e w in d o w s and v ie w s fa m ilia r fro m a p p lic a tio n s s u c h a s M S O u tloo k® . T h e a p p lic a tio n is in te g ra te d in to th e C o m W IN _ s e rv e r s e rv ic e a n d can b e u s e d w ith o u t a C o m W IN V is u a lis a tio n L ic e n s e .

- S c h e d u lin g a n d p la n n in g o f In te rc o m fu n c tio n s - S u p p o rt fo r in d iv id u a l e v e n ts o r e v e n t s e rie s (e a sy w iz a rd -b a s e d s c h e d u lin g ) L -C O M S C H In te g ra tio n o f C o m S C H E D U L E in to C o m W IN C om SC H ED U LE — i - i tUfc « « ■ a ..

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ComVIDEO - Video Integration

T h is a p p lic a tio n in te g ra te s live v id e o s tre a m s fro m V id e o -o ve r-IP s o u rc e s in to th e s e c u rity an d c o m m u n ic a tio n s o lu tio n . T h e v id e o im a g e s are a rra n g e d o n -s c re e n in a c le a rly s tru c tu re d g rid fo r e a s y v ie w in g .

- M a s te r m o n ito r, p re v ie w m o n ito rs , s u rv e illa n c e m o n ito rs (v id e o s e q u e n c in g fu n c tio n ). - A u to m a tic v id e o d is p la y o n p re v ie w m o n ito r w h e n re c e iv in g ca ll re q u e s ts .

- A u to m a tic v id e o d is p la y o n m a s te r m o n ito r d u rin g call

- In tu itiv e o p e ra tio n via d ra g -a n d -d ro p (e.g. s w itc h in g to a n o th e r v ie w o r ca m e ra ) - In te g ra tio n o f m a n y c o m m o n V id e o o v e r IP s o lu tio n s (e .g . A x is , B o s ch , M o b o tix , e tc .) -

s e e C o m W IN M a n u a l fo r d e ta ils .

L -W IN V C A d d s v id e o fu n c tio n a lity fo r o n e C lie n t. F e a tu re s: In te g ra tio n o f m a n y c o m m o n V id e o -o ve r-IP c a m e ra s , v id e o d is p la y u p o n re c e p tio n o f ca ll re q u e s ts an d d o o r ca lls, a n d v id e o s c a n n in g in s e p a ra te m o n ito r w in d o w s , o r m o n ito r m a trix , e tc .

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ComSDK—Tailored Control Station Solutions

T he s o ftw a re in te rfa c e o n C o m W IN _ s e rv e r s u p p o rts in d iv id u a l s o lu tio n s to ta ilo r C o m W IN o p e ra to r w o rk s ta tio n s p re c is e ly to th e c u s to m e r's n e e d s . A s a re s u lt, it is p o s s ib le to in te g ra te th ird p a rty s y s te m s o r d a ta b a s e s an d t o im p le m e n t s o lu tio n s w ith o u t C o m W IN v is u a lis a tio n s . T h is m e a n s th a t C o m S D K m a y a ls o b e u s e d w ith o u t a C o m W IN V is u a lis a tio n L ic e n s e .

A p p lic a tio n e x a m p le s

- In d iv id u a l a llo c a tio n o f re a s s u ra n c e m e s s a g e s to e m e rg e n c y call s ta tio n s . - D a ta b a s e re g is tra tio n o f m o n ito re d p e rs o n s a n d a u to m a te d d is p la y o f p e rso n a l

d e ta ils d u rin g calls.

- In te g ra tio n o f a c c o u n tin g s y s te m s fo r c a r p a rk ca ll c e n tre s

- D e te n tio n ce ll te le p h o n y : A d m in is tra tio n o f te le p h o n e n u m b e rs th a t th e d e ta in e d p e rs o n is a llo w e d to ca ll (e.g. la w y e r), an d a u to m a te d e v id e n tia l re c o rd in g o f calls. - S e n d in g o f o n -s c re e n m e s s a g e s to d is p la y s o f In te rc o m call s ta tio n s , and

m a n a g e m e n t o f m e s s a g e te m p la te s

- A u to m a te d a n n o u n c e m e n ts , g e n e ra te d w ith te x t-to -s p e e c h fu n c tio n

Com W IN

O n e lic e n s e p e r C o m W IN _ s e rv e r m a y be a c tiv a te d ; th e re is n o lim it o n th e n u m b e r o f S D K a p p lic a tio n s th a t m a y be im p le m e n te d a n d ru n in p a ra lle l. T h e a p p lic a tio n p a c k a g e c o m e s w ith a fu ll d e v e lo p e r's m a n u a l o f th e s o ftw a re in te rfa c e . T h e .N E T s o ftw a re lib ra rie s (in c lu d in g s a m p le p ro g ra m ) a re a va ila b le o n re q u e s t via th e C o m W IN p ro d u c t D VD o r via th e In te rn e t a t w w w .s o ftw a r e - m a n u a ls .c o m . L -C O M S D K In te g ra tio n o f C o m S D K in to C o m W IN Intercom S e rv e r

C o m W IN INTERFACES

TAPI

L -W IN A T A P I L ic e n c e fo r in te g ra tin g te le p h o n e s y s te m s via TAPI (T e le p h o n y A p p lic a tio n P ro g ra m m in g In te rfa c e ) u n d e r C o m W IN

Parking M an ag em ent Systems

C o m W IN In te rfa c e to P M S y s te m s b y S kid a ta a n d S c h e id t & B a c h m a n n .

L -W IN A S K I L ic e n c e fo r in te g ra tio n o f S kid a ta s y s te m s in to C o m W IN

L -W IN A S B A L ic e n c e fo r in te g ra tio n o f S c h e id t & B a c h m a n n s y s te m s in to C o m W IN

ComWIN Control Desk Management