Sap Qm Manual

SAP Quality Management Manual

SAP Quality Management Manual

Page 1 of 42 Page 1 of 42

Table of contents

Table of contents

1

1

Materi

Materi

al...

al...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...2

...2

1.1

1.1 Creating Creating material material with with workflowworkflow ... 22 1.2

1.2 Creating Creating material material without without workflowworkflow ... 44 1.3

1.3 Changing Changing material material – – QM QM view view (MM02)(MM02) ... 55 1.4

1.4 Displaying Displaying material material – – QM QM view view (MM03)(MM03) ... 55 1.5

1.5 Technical doTechnical documents for thcuments for the material (e material (usually retausually retail parts)il parts) ... 55 1.6

1.6 View: Basic View: Basic data 1...data 1... 77

2

2

Inspe

Inspe

ction

ction

plan

plan

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...8

...8

2.1

2.1 Creating an inspectioCreating an inspection plan – transaction QP01n plan – transaction QP01... 88 2.2

2.2 Changing Changing the inspectiothe inspection plan...n plan... 99 2.3

2.3 Displaying Displaying the the inspection inspection planplan ... 1010 2.4

2.4 Printing thPrinting the inspection e inspection plan (TRplan (TRANSACTION QPANSACTION QP05)05) ... 1010 2.5

2.5 EMP entry in thEMP entry in the purchasine purchasing info recog info recordsrds ... 1010 2.6

2.6 Inspection Inspection plan vplan view...iew... 1111 2.7

2.7 Control Control indicatorsindicators ... 1212 2.8

2.8 Header Header detail...detail... 1313

3

3

Quality

Quality

notifi

notifi

cation

cation

s

s

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...14

...14

3.1

3.1 Creating Creating a quality a quality notification – notification – TRANSACTION TRANSACTION "QM01""QM01" ... 1414 3.2

3.2 Changing a quality notifiChanging a quality notification – TRANSACTION "QM02cation – TRANSACTION "QM02"..."... 1717 3.3

3.3 Displaying a Displaying a quality notificquality notification – TRAation – TRANSACTION "QMNSACTION "QM03"03" ... 1919 3.4

3.4 Sending Sending a Q a Q notification notification via e-mvia e-mailail ... 2020 3.5

3.5 Copying a Q notificatioCopying a Q notification from the model...n from the model... 2020

4

4

Inspection

Inspection

lot

lot

processing

processing

...

...

...

...

...

...

...

...

...

...

...

...

..

..

21

21

4.1

4.1 EMP repoEMP report in the rt in the material material mastermaster ... 2121 4.2

4.2 Entering reEntering results – selection of charactesults – selection of characteristics...ristics... 2222 4.3

4.3 Entering faultEntering faults and activating a Q notificatis and activating a Q notification...on... 2424 4.4

4.4 Making a usage dMaking a usage decision...ecision... 2525

5

5

Goods receipt inspection procedure...26

Goods receipt inspection procedure...26

5.1

5.1 Processing inProcessing inspection lots...spection lots... 2626 5.2

5.2 Work Work list...list... 2727 5.3

5.3 Results Results recordingrecording ... 2727 5.4

5.4 Making a usage dMaking a usage decision...ecision... 2929 5.5

5.5 Changing a quChanging a quality notification (Qality notification (QM02)...M02)... 3030

6

6

0km

0km

parts

parts

proc

proc

edur

edur

e

e

...

...

...

...

...

...

...

...

...

...

...

...

...

...

...33

...33

6.1

6.1 0km part 0km part posting...posting... 3333 6.2

6.2 Creating Creating a pua purchase rchase orderorder ... 3434 6.3

6.3 Purchase ordPurchase order with item 30 and usaer with item 30 and usage decision 5 – costs at the expege decision 5 – costs at the expense of PMnse of PM ... 3636 6.4

6.4 Problem Problem messages messages for retufor returns ordrns orderer ... 3737 6.5

6.5 Creating Creating a Q a Q info recorinfo record (QI0d (QI01)1) ... 3838 6.6

6.6 Creating Creating a quality a quality notification...notification... 3939 6.7

6.7 Creating Creating a a deliverydelivery ... 4040 6.8

6.8 Creating Creating a dela delivery nivery noteote ... 4040 6.9

6.9 Changing Changing the the deliverydelivery ... 4040 6.10

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SAP Quality Management Manual

SAP Quality Management Manual

1

Material

1

Material

1.1

1.1

Creating

Creating material

material with

with workflow

workflow

Favourites – Office - Workflow 1.

1. Double-click Double-click on on "Workflow""Workflow"

Screen: Business workplace of... Screen: Business workplace of... 2.

2. Double-click on Double-click on the material the material numbernumber 3.

3. The The material master material master is displayedis displayed 4.

4. In the Basic daIn the Basic data 1, check the ta 1, check the KC and the AGKC and the AGS.S. 5.

5. Switch the Switch the screen to screen to "Create "Create material"material" Screen: Create quality management Screen: Create quality management 6.

6. Tick Tick QM QM procurementprocurement 7.

7. Enter Enter a cona control keytrol key 8.

8. If available, enIf available, enter AGS for tater AGS for target QM systemrget QM system 9.

9. Click Click on on the the buttonbutton 10.

10. Click Click on on the the button button or or press press F5F5 11.

11. Enter inspection Enter inspection type type "01" and "01" and "0101""0101" 12.

12. Tick "Active” Tick "Active” inspection type" inspection type" for both for both fields.fields. 13.

13. For field For field "01" also "01" also tick tick "Preferred inspection type""Preferred inspection type" 14.

14. Confirm Confirm with with .. 15.

15. Save Save with with ..

16. Exit the work item here 16. Exit the work item here

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SAP Quality Management Manual

SAP Quality Management Manual

Screen: Release status Screen: Release status

18. Double-click on the top line

18. Double-click on the top line (release status from Nx to Fx)(release status from Nx to Fx) Screen: Basic data 1

Screen: Basic data 1 19.

19. The release The release level is level is changed here as changed here as follows:follows:

•

• from from Nx Nx to to FxFx Only the letter is changed, Only the letter is changed, not the number not the number .. •

• E.g.: N1 E.g.: N1 becomes becomes F1 F1 / / N3 N3 becomes F3becomes F3 •

• If Fx is already entered in the status, nothing is changed.If Fx is already entered in the status, nothing is changed.

20.

20. Save Save the the change change with with .. Screen: Work item

Screen: Work item 21.

21. Now click Now click on the on the "Exit step "Exit step processing" button again.processing" button again. 22.

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SAP Quality Management Manual

SAP Quality Management Manual

1.2

1.2

Creating

Creating

material

material

without

without

workflow

workflow

Create QM view (MM01) / Create QM view (MM01) /

Screen: Create material, general: Access Screen: Create material, general: Access 1.

1. Enter and Enter and confirm the part number confirm the part number (material type and (material type and industry are copied over industry are copied over automaticalautomatically)ly) 2.

2. Select the Select the view (QM view (QM view)view) 3.

3. Confirm with Confirm with Return orReturn or

Screen: Create material: Quality management M Halb Screen: Create material: Quality management M Halb 4.

4. Flag Flag QM QM procurementprocurement 5.

5. Select QM control key (suSelect QM control key (subject to inspectionbject to inspection/suitable for insp/suitable for inspection)ection) 6.

6. Click on the Click on the "Inspection "Inspection data" budata" buttontton Screen: QM inspection data

Screen: QM inspection data 7.

7. Click on the Click on the "New entry" "New entry" buttonbutton 8.

8. Select GR Select GR inspectiinspection (01) on (01) and EMP and EMP inspection (0101)inspection (0101) 9.

9. Flag the "Active" box for bFlag the "Active" box for both and the "Preferoth and the "Preferred inspection typred inspection type" for "01"e" for "01" 10.

10. Confirm with Confirm with Return orReturn or

Screen: Create material: Quality management M Halb Screen: Create material: Quality management M Halb 11.

11. Save Save withwith

End Create material in QM view. End Create material in QM view.

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SAP Quality Management Manual

SAP Quality Management Manual

1.3

1.3

Changing

Changing

material

material

–

–

QM

QM

view (MM02)

view (MM02)

Screen: Change material, general: Access Screen: Change material, general: Access 1.

1. Enter the Enter the part part numbernumber 2.

2. Select the Select the view (QM view (QM view)view) 3.

3. Confirm with Confirm with Return orReturn or

Screen: Change material: Quality management M Halb Screen: Change material: Quality management M Halb 4.

4. Make Make changes.changes. 5.

5. Save Save withwith

1.4

1.4

Displaying

Displaying

material

material

–

–

QM

QM

view (MM03)

view (MM03)

1.

1. Enter Enter the the part part numbernumber 2.

2. Select Select the the view view (QM (QM view)view) 3.

3. Confirm Confirm with with Return Return oror

Screen: Display material, general: Access Screen: Display material, general: Access 4.

4. Display Display the the viewsviews 5.

5. Use Use to to go go back.back.

1.5

1.5

Technical

Technical

documents

documents

for

for

the

the

material

material

(usually

(usually

retail

retail

parts)

parts)

Open the material in the material master: Open the material in the material master:

Click on

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SAP Quality Management Manual

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Click on the envelope with the

Click on the envelope with the clip and the list clip and the list of attachments appears - if available. Then simplyof attachments appears - if available. Then simply double-click on the desired document.

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SAP Quality Management Manual

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1.6

1.6

View:

View:

Basic

Basic

data

data

1

1

Displays the current revision status. Displays the current revision status.

Displays who created the material. Displays who created the material.

Displays the material release status. Displays the material release status.

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SAP Quality Management Manual

SAP Quality Management Manual

2

2

Inspection

Inspection plan

plan

2.1

2.1

Creating

Creating an

an inspection

inspection plan

plan –

– transaction

transaction QP01

QP01

Quality planning – create inspection plan Screen: Create inspection plan: Access Screen: Create inspection plan: Access 1.

1. Enter the Enter the part part numbernumber 2.

2. Enter Enter the the plantplant 3.

3. Press Press thethe "F5""F5" key or  key or click on the click on the „copy model“ button.„copy model“ button. Screen: Select model plan type

Screen: Select model plan type 4.

4. Inspection plInspection plan is ticked, pleaan is ticked, please confirm withse confirm with Screen: Create with model

Screen: Create with model 5.

5. Enter "KCx model" or "EMP MODEL" for Enter "KCx model" or "EMP MODEL" for the material.the material. (EMP model only for ZEP purchase orders)(EMP model only for ZEP purchase orders)

6.

6. If the plant is noIf the plant is not entered, plet entered, please enter ase enter itit 7.

7. Click on Click on the "Continthe "Continue" buue" buttontton

Screen: Create inspection plan: Header detail Screen: Create inspection plan: Header detail 8.

8. For GR For GR plans enter "5", for plans enter "5", for EMP plans enter EMP plans enter "51""51" 9.

9. Enter "4" foEnter "4" for the statur the status plan.s plan. 10.

10. Confirm Confirm with with ..

Screen: Create inspection plan: Transaction overview Screen: Create inspection plan: Transaction overview 11.

11. Flag Flag line line 010.010. 12.

12. Click Click on ton the "Inspection he "Inspection charactericharacteristics" stics" buttonbutton Screen: Create inspection plan: Dynamise Screen: Create inspection plan: Dynamise 13.

13. Save Save withwith

All data is copied from the model. All data is copied from the model.

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SAP Quality Management Manual

SAP Quality Management Manual

2.2

2.2

Changing

Changing

the

the

inspection

inspection

plan

plan

Screen: Change inspection plan: Access Screen: Change inspection plan: Access 1.

1. Enter the Enter the part numberpart number 2.

2. Enter Enter the the plantplant 3.

3. Confirm with Confirm with Return orReturn or

Screen: Change inspection plan: Transaction overview Screen: Change inspection plan: Transaction overview 4.

4. Flag Flag line line 010.010. 5.

5. Click Click on on the the button.button.

Screen: Change inspection plan: Characteristics overview Screen: Change inspection plan: Characteristics overview 6.

6. Flag Flag the chathe characteristic racteristic to be to be changed changed here here (( ) or ) or create create a new a new charactericharacteristic for stic for EMP aEMP and cond confirmnfirm with Return.

with Return. 7.

7. Do not change the Do not change the control indicators manuallycontrol indicators manually, because these are , because these are defined by the default key. Thedefined by the default key. The following default keys are also to be

following default keys are also to be used:used:

zq01 = 1 characteristic in the plan is a required characteristic zq01 = 1 characteristic in the plan is a required characteristic zq02 = another required characteristic

zq02 = another required characteristic

zq03 = 1 characteristic in the plan is an optional characteristic zq03 = 1 characteristic in the plan is an optional characteristic zq06 = another optional characteristic – only used for EMP info. zq06 = another optional characteristic – only used for EMP info.

zq04 and zq05 are not used.

zq04 and zq05 are not used.

8.

8. Click on theClick on the long text button (directly next to the short text field in the line)long text button (directly next to the short text field in the line)

9.

9. For EMP entry in the text field, follow tFor EMP entry in the text field, follow the menu "Include – Text – Stanhe menu "Include – Text – Standard", enter qs-emp as the texdard", enter qs-emp as the text namet name and enter a checkmark next to "Explode immediately".

and enter a checkmark next to "Explode immediately". 10. O

10. Once the text is nce the text is entered, go back with the green entered, go back with the green arrow.arrow. 11. Save the plan with

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SAP Quality Management Manual

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2.3

2.3

Displaying

Displaying

the

the

inspection

inspection

plan

plan

Quality planning – display inspection plan Quality planning – display inspection plan 1.

1. Enter Enter the the part part numbernumber 2.

2. Enter Enter the the plantplant 3.

3. Confirm Confirm withwith

Screen: Display inspection plan: Transaction overview Screen: Display inspection plan: Transaction overview 4.

4. Flag Flag line line 010010 5.

5. Click Click on on the the buttonbutton

Screen: Display inspection plan: Characteristics overview Screen: Display inspection plan: Characteristics overview 6.

6. Now Now click oclick on the n the individual individual characteristics characteristics herehere 7. Cl

7. Click ick on on the the buttonbutton 8.

8. To To finish, finish, click click on on the the button.button.

2.4

2.4

Printing

Printing

the

the

inspection

inspection

plan

plan

(TRANSACTION

(TRANSACTION

QP05)

QP05)

1.

1. Entry oEntry of TRANSACTf TRANSACTION QION QP05 in P05 in the trathe transaction nsaction field.field. Screen: Print list plan

Screen: Print list plan 2.

2. Enter Enter the the part part numbernumber 3.

3. Enter Enter the the plantplant 4.

4. If If available, available, enter enter the the plan plan groupgroup 5. Confir

5. Confirm m with with or or F8F8 6.

6. The The plan plan is is displayeddisplayed 7.

7. To print To print the plan, the plan, click on the click on the "Printer" button and "Printer" button and confirm again in confirm again in the next the next screen.screen.

2.5

2.5

EMP

EMP

entry

entry

in

in

the

the

purchasing

purchasing

info

info

records

records

TRANSACTION ME12 TRANSACTION ME12 1.

1. Enter Enter the the vendor vendor numbernumber 2.

2. Enter Enter the the part part numbernumber 3.

3. Enter Enter the the purchasing purchasing organisationorganisation 4.

4. Enter Enter the the plantplant

Screen: Change info records: General data Screen: Change info records: General data

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SAP Quality Management Manual

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2.6

2.6

Inspection

Inspection

plan

plan

view

view

Start screen view Start screen view

Screen: Transaction overview Screen: Transaction overview Screen: Characteristics overview Screen: Characteristics overview

Displays the characteristics to be checked. Displays the characteristics to be checked. Characteri

Characteristic 10 is stic 10 is alwaysalways vendor-independentvendor-independent11.. Characteristics 20 onwards are always

Characteristics 20 onwards are always vendor-dependentvendor-dependent22..

In order to change something in a characteristic, please always flag it. In order to change something in a characteristic, please always flag it.

Operation key

Operation key Control key for enteringControl key for entering characteristics

characteristics

Description of the transaction Description of the transaction

Indicates the current view. Indicates the current view.

Indicates that a Indicates that a long text has long text has been defined. been defined.

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SAP Quality Management Manual

SAP Quality Management Manual

2.7

2.7

Control

Control

indicators

indicators

Decision is made Decision is made here between here between whether inspection whether inspection of a characteristic is of a characteristic is required or optional. required or optional. Specifies the Specifies the classified entry classified entry in the results in the results recording recording Specifies that Specifies that inspections are inspections are carried out according carried out according to characteristics. to characteristics. Specifies that a Specifies that a sampling sampling procedure is procedure is assigned to the assigned to the characteristic. characteristic.

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SAP Quality Management Manual

SAP Quality Management Manual

2.8

2.8

Header

Header

detail

detail

Usage 5 shows that this plan is only Usage 5 shows that this plan is only valid in the GR

valid in the GR inspection.inspection.

The status indicates that the plan is The status indicates that the plan is generally approved in the GR generally approved in the GR inspection.

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SAP Quality Management Manual

SAP Quality Management Manual

3

3

Quality

Quality notifications

notifications

3.1

3.1

Creating

Creating a

a quality

quality notification

notification –

– TRANSACTION

TRANSACTION "QM01"

"QM01"

Caution with usage decision 5:

From now on, the parts in the GR area with

From now on, the parts in the GR area with usage 5usage 5 (rework at/by the vendor at the expense of PM)(rework at/by the vendor at the expense of PM) that are returned to the vendors must be entered in the

that are returned to the vendors must be entered in the "without rejection" class. In the GR notification"without rejection" class. In the GR notification in the "Return delivery at the expense of PM" field.

in the "Return delivery at the expense of PM" field.  Also for the 0

 Also for the 0km quality notificakm quality notification in the "Retution in the "Return deliverrn delivery at the expeny at the expense of PM" field.se of PM" field. 1.

1. Enter the Enter the transaction transaction or select or select it from the it from the favourites with favourites with a doublea double-click-click 2.

2. Enter "0k" for thEnter "0k" for the notification type notification type (please oe (please only create 0km nly create 0km notifications; Gnotifications; GR notifications aR notifications arere created and activated via the results recording)

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SAP Quality Management Manual

SAP Quality Management Manual

6.

6. The Q notificaThe Q notification is createdtion is created, now please , now please fill in the fields. Enfill in the fields. Enter the rejecter the rejected quantity in ted quantity in thethe relevant class field

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SAP Quality Management Manual

SAP Quality Management Manual

8.

8. Make the Make the usage decision. You usage decision. You can enter can enter a text a text to give to give more detail more detail about the about the usage decision.usage decision. Either

Either a a short short text text in thin the e text text line line or or click click on on for for a la longer onger text. text. An An additional additional text text windowwindow opens here, in which you can enter a longer text

opens here, in which you can enter a longer text 9.

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SAP Quality Management Manual

SAP Quality Management Manual

3.2

3.2

Changing

Changing

a

a

quality

quality

notification

notification

–

–

TRANSACTION

TRANSACTION

"QM02"

"QM02"

Screen: Change quality notification: Access Screen: Change quality notification: Access

Notification: data is copied from the Notification: data is copied from the results recording

results recording  Additional Data 1:  Additional Data 1:

information about the notification, material information about the notification, material and purchase order

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SAP Quality Management Manual

SAP Quality Management Manual

Screen: Change quality notification: GR notification of faults Screen: Change quality notification: GR notification of faults 4.

4. Under "Reference objekt" enter the checking time and the number Under "Reference objekt" enter the checking time and the number of parts to be of parts to be inspected in the 4inspected in the 4 classes. Caution: for GR notification of faults,

classes. Caution: for GR notification of faults, the number of classes is already entered.the number of classes is already entered. 5.

5. Under Under "Subject"Subject - Description - Description" any text " any text that does not directly influence the fault (e.g. that does not directly influence the fault (e.g. dates, costdates, cost estimates, serial numbers) can be entered.

estimates, serial numbers) can be entered. 6.

6. Under Item, the faults copied Under Item, the faults copied from the results recording from the results recording are already entered.are already entered. 7. Use

7. Use to to move move to to the the next next faultfault 8.

8. In order to be abIn order to be able to make an individuale to make an individual decision for the indl decision for the individual faults, click in the "ividual faults, click in the "Cause codeCause code"" field, open

field, open QM notif QM notif . and confirm . and confirm the respective decision with a the respective decision with a double-clidouble-click.ck. 9.

9. Click Click on on the the button button onceonce Screen: Select working papers Screen: Select working papers 10.

10. Tick Tick the the notification notification of of faults faults here here . Se. Select lect the the printer.printer. 11.

11. Click Click on on the the button button to to see see the the Q Q notification notification again.again. Screen: Print preview

Screen: Print preview 12.

12. You You can can see see the nthe notification otification of faof faults (bults (but caut cannot nnot change change anything anything on on this screthis screen). en). Click oClick on n toto go back again

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SAP Quality Management Manual

SAP Quality Management Manual

Screen: Change quality notification: Partner  Screen: Change quality notification: Partner  14.

14. Please enter yPlease enter your name in the "Parour name in the "Partner" column. tner" column. If the name of tIf the name of the person in charge is he person in charge is alsoalso required, please enter this too.

required, please enter this too. 15.

15. Use Use to to go go back.back. 16.

16. The Q notification is The Q notification is closed. Please use the closed. Please use the button that appears on the button that appears on the notification number again tonotification number again to go back into the notification.

go back into the notification. 17.

17. Then Then click click on on again again and and continue continue as as described described in in point point 13 13 onwards.onwards.

3.3

3.3

Displaying

Displaying

a

a

quality

quality

notification

notification

–

–

TRANSACTION

TRANSACTION

"QM03"

"QM03"

1.

1. Call Call up up the the transactiontransaction 2.

2. Enter Enter the nothe notification tification number number and and confirm confirm with Retuwith Returnrn 3.

3. If If you you do do not not have have the the notification notification number, number, please please click click on on the the button.button. 4.

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SAP Quality Management Manual

SAP Quality Management Manual

3.4

3.4

Sending

Sending

a

a

Q

Q

notification

notification

via

via

e-mail

e-mail

1.)

1.) Create the Create the notification notification of faults as of faults as previously.previously. 2.)

2.) The "Notification of fauThe "Notification of faults via mail" document type halts via mail" document type has been added to the ps been added to the printer selectionrinter selection screen.

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SAP Quality Management Manual

SAP Quality Management Manual

Enter the number from which you wish to copy here. Enter the number from which you wish to copy here.

Confirm this to copy the data automatically. You only need to enter the changes. Confirm this to copy the data automatically. You only need to enter the changes.

4

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SAP Quality Management Manual

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SAP Quality Management Manual

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SAP Quality Management Manual

SAP Quality Management Manual

4.3

4.3

Entering

Entering

faults

faults

and

and

activating

activating

a

a

Q

Q

notification

notification

If you establish one or

If you establish one or several fields, you can activate the quality notification directly via the several fields, you can activate the quality notification directly via the resultsresults recording.

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SAP Quality Management Manual

SAP Quality Management Manual

4.4