Tokio Marine Management, Inc.
Tokio Marine has been a world class Marine Underwriter
for over a century. Our priority and focus has always been
customer satisfaction and the scope of our services extends
beyond the role of a mere insurance provider. We offer
customized programs that protect our clients anywhere in
the world. Our offerings include:
Our Long History in Marine Insurance
Tokio Marine began writing Ocean Marine Cargo Insurance
in Tokyo in 1879 and in 1880 expanded its operations to
New York, London and Paris.
Coverage:
Our Customers
include but are not limited to:Cargo (First Party)
• Importers and Exporters • Manufacturers • Distributors • Freight Forwarders • Air Cargo Carriers • Wholesalers
Cargo Legal Liability • Logistic Providers • Freight Forwarders
• Third Party Logistics (3PL) Providers • Ocean Cargo Carriers
Cargo (First Party)
• Ocean Transit / Air Transit • War Risks / Strikes, Riots
& Civil Commotion Risks • Warehouse Storage • Inland Transit (Truck/Rail) • DSU (Delay in Start-Up) • Trade Disruption Risk
Cargo Legal Liability • Motor Truck Cargo • Contingent Motor Truck Cargo • Carriers Legal Liability • Air Legal Liability • NVOCC / Indirect Air Carrier • Warehouseman’s Legal Liability
TOkIO
MArINe
HOLDINgS
has annual revenues
over $35 billion
and possesses
excellent credit ratings
based on solid foundation
and financial
stability.
TOkIO
MArINe
has over 400 offices
throughout 37 countries
that work closely
together as a global
team in order to
offer superior
s u p p o rt
www.tokiom.com
www.tokiomarinehd.com/en/
New York Pasadena San Francisco* Atlanta Chicago Cincinnati Nashville Honolulu* Seattle* Houston DallasWESTERN
Honolulu* Pasadena San Francisco* Seattle* *Affiliated OfficesCENTRAL
Atlanta Chicago Cincinnati Dallas Houston NashvilleEASTERN
New York U.S. Headquarters 230 Park Ave. New York, NY 10169 (212) 297-6600Tokio Marine Management, Inc.
Manager for Tokio Marine America Insurance CompanyTOKIO MARINE
AMERIcA INsuRANcE cOMpANy
OCEAN MARINE CARGO
Policy Form
Tokio Marine America Insurance Company Comprehensive All Risk Form
Important Coverage Features
• Trade disruption coverage • Contingent coverage included up to $1,000,000 limit • Container demurrage charge is covered during claims inspection • Debris removal expense • Expense for removing brands and trademarks for salvaged property • Expediting expense to forward replacements or replacement parts The coverage features are subject to specific policy terms and added endorsements.
Claims
TM Claims Service, Inc. (TMCS) provides a broad range of transportation-related claims services involving all the major transport modes, such as ocean, air and inland through fully-staffed marine departments in our New York and Pasadena offices.INDusTRy RATINGs
- as of December 31, 2014A.M. Best: A++ (Superior)
Specialized Services
• Analysis of damage trends and statistical reporting • Loss Control and Damage Prevention Recommendations • Review of operational and/or contractual agreements to identify risk • Security Assessments and Best Practices • Load, Stow & Securing Surveys • Vessel Outturn Inspection & Control • Supply Chain — Risk Analysis, Risk MonitoringElectronic Reporting
E-Cert on-line system for Certificates of InsuranceReinsurance
Will reinsure Captives or other Insurance Companies
Minimum Premium
Minimum premium is $10,000 • Tokio Marine Group is one of the world’s largest underwriter in marine insurance writing approximately $917 million* in marine insurance premium. • Our experience in Ocean Cargo dates back to 1879. • A global network of over 400 offices in 37 countries. • 70% of the listed companies in Japan has insurance with Tokio Marine. *March 2015 figures with the exchange rate of 121 yen per US dollar.Target Customers
• Importers and exporters • Manufacturers • Distributors • Freight forwarders • Air cargo carriers • Logistics providers • Ocean cargo carriers • Wholesalers www.tokiom.com www.tokiomarinehd.com/en/Tokio Marine Management, Inc.
Manager for Tokio Marine America Insurance CompanyTrade disrupTion CoVeraGe
• Tokio Marine’s cargo policy includes
Trade Disruption Coverage.
• Trade Disruption Coverage will insure interests such
as “Net Profit” and “Extra Costs and Expenses” resulting
from the occurrence of an Insured Event along the delivery
route which results in the arrival of the Goods being
delayed.
Tokio Marine’s Trade Disruption Coverage is a
unique solution specifically designed to address
the disruption risk in the supply chain and provides
Insured events include, but are not limited to:
General average
Storm, Flood, Snow, Earthquake, Volcanic eruption
Closure of any road or railway line by or under the lawful order of the police, local or national authority or government, or the electricity, water or gas supply authority
Closure by the appropriate authorities or unintentional physical blockage of any berth, port, channel, canal or waterway, which the overseas vessel is scheduled to use at the time of such occurrence
Delayed or non-arrival of the overseas vessel at the port of loading and/or destination due to physical loss of, physical damage to or breakdown of the overseas vessel
Refusal of the Master to proceed through any area through which the overseas vessel must pass in order to reach the port of destination or port of loading on the grounds that such port or area are dangerous, where the Master’s decision is upheld at law or Insurers agree that it would be so upheld
These descriptions of coverage are abbreviated and are subject to the terms, conditions and exclusions of the actual policy, which forms the contract between the assured and the insurance company.
Tokio Marine Management, Inc.
Manager for Tokio Marine America Insurance CompanyTOKIO MARINE
AMERIcA INsuRANcE cOMpANy
MOTOR TRUCK CARGO AND
FREIGHT BROKERS CONTINGENT CARGO
Policy Form
Tokio Marine Sponsored AAIS Motor Truck Cargo Forms and Tailored Endorsements
Tokio Marine Proprietary Freight Brokers Cargo Coverage Forms and Coverage for Enhancements
Claims
TM Claims Service, Inc. (TMCS) provides a broad range of transportation related claims service with over 20 cargo claims specialty adjusters.
Target Customers
Freight Brokers
Motor Carrier Trucking Companies Forwarders and Logistic Providers
Minimum Premium
MTC Minimum Premium is $10,000
Freight Brokers Minimum Premium is $5,000
INDusTRy RATINGs
- as of December 31, 2014
A.M. Best: A++ XV (Superior) Standard & Poor’s: AA- (Very Strong)
www.tokiom.com www.tokiomarinehd.com/en/
Important Cargo Coverage Features
A trucker’s reputation, shipping customer loyalty and operating success depends on having broad cargo coverage to protect their interest in property of others while in transit.
False Pretense-Imposter Theft important coverage for Freight Brokers. Errors or Omissions coverage available for Freight Brokers
Contingent Auto Liability Coverage for Freight Brokers
Full limits Refrigeration Breakdown and Cargo Spoilage coverage available Potential reduced Theft Deductible for immediate reporting loss to CargoNet Up to available policy cargo limit for Debris Removal
(if specifically endorsed)
Uncollectable Earned Freight Charges for up to $25,000 Sublimit Optional separate Sub-Limit and Deductible for Towing and Storage Up to $50,000 annual aggregate Pollution Cleanup or Removal coverage Sublimit
Optional Limit for secured (and also unsecured) Unscheduled Terminals No Commodity Theft Limitation (unless specifically endorsed)
No Coinsurance Clause
Copper is not considered a precious metal
On-Board, Off-Board Electronics and On-Board expendable supplies — $5,000 Sublimit each
$5,000 Sublimit each for Expediting Expenses; Contract Penalty; Moving Equipment
These descriptions of coverage are abbreviated and are subject to the terms, conditions and exclusions of the actual policy, which forms the contract between the insured and the insurance company.
Tokio Marine Management, Inc.
Manager for Tokio Marine America Insurance CompanyTM ClaiMs serviCe, inC.
TM Claims Service, Inc. (“TMCS”) is an affiliated global claims management firm established to provide clients with a broad range of claims-related services. We offer our clients the advantages and flexibility of an independent firm with global resources, committed to integrity, professionalism and the delivery of a superior level of highly personalized service.
TMCS provides clients with the innovative services and solutions they need to effectively manage domestic and international transportation insurance claims on a global basis.
Whether we are working with a risk manager, broker or an insurer, each client is viewed as a valued partner. At TMCS, “client first” is more than a philosophy, it is a way of doing business.
Loss Adjusting
TMCS employs a thorough process to ensure quick, accurate loss evaluation and adjustment. Our staff of adjusters is among the best in the business and includes individuals who are licensed in various U.S. jurisdictions and hold various technical and professional designations. Each account is assigned to a dedicated team of claims professionals who manage the process from the initial report through the final resolution. Our expertise and resources enable us to match the right specialist with the right commodity and the particular loss or damage. We have hundreds of experts at our disposal, both domestic and worldwide, and are not limited to an internal staff of surveyors. With a worldwide network of over 250 professional claim agents, TMCS can provide clients with quality services on a global basis.
We support a full spectrum of claim settlement services inclusive of flexible custom tailored submission processes to meet your demanding requirements: • Web portal reporting on TMClaims.com and MyTMM
• Electronic Data Interchange (EDI) by industry standard specifications • Mutually agreed import/export file structured data formats
Recovery
TMCS’ aggressive recovery efforts have earned us the reputation of producing superior results for our clients. Headed by a professional with many years’ experi-ence in maritime and inland transportation, our recovery department handles claims against carriers in all major transportation modes.
Our flexibility allows us to tailor recovery services to meet the specific needs of our clients, whether we are working with an insurer, risk manager or broker. We work under a very competitive “no cure/no pay” fee scale and TMCS clients have access to our network of attorneys at preferred billing rates. Our size and volume ensure that clients have access to the best legal services worldwide.
Specialized Services
At TMCS we work with valued accounts to provide effective claims services for transit and storage of cargoes. Our extensive database on types of damage and related causes allows us to develop effective and measurable loss prevention programs for our clients.
With the success of such customized programs, we have earned an enviable reputation as a recognized leader in providing direct and comprehensive claims management support to our clients.
Global Claims Settling Agent Network
In most cases where goods are exported and sustain loss or damage, it will be the consignee who will have to file a claim to an insurance company. In such cases, insurance companies provide a worldwide network of claim settling agents who perform the settlement of cargo insurance claims on behalf of insurance companies so that they can pay insurance money promptly in any country in the world.
Tokio Marine provides a broad, global network of as many as 250 claim settling agents, which is one of the largest networks in the world. Well trained and experienced, these claim agents provide prompt and fair service in their claim settling operations in order to facilitate customer satisfaction.
Specialized Services
These services include but are not limited to:
• Analysis of damage trends and statistical reporting • Loss Control and Damage Prevention Recommendations • Review of operational and/or contractual agreements to identify risk • Security Assessments and Best Practices • Load, Stow & Securing Surveys • Vessel Outturn Inspection & Control • Supply Chain – Risk Analysis, Risk Monitoring www.tokiom.com www.tokiomarinehd.com/en/
