Exit Interview Summary 01/07/13 to 30/09/13

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Exit Interview Summary 01/07/13 to 30/09/13

Background

In order to supplement the information gained from the annual staff survey the exit

interview system was centralised with all responses logged to enable analysis. This system

was launched in January 2013. The first report covered the period from 1

st

January 2013 to

the 30

th

June 2013. Quantitative data from this report is shown for comparison alongside

the data covering 1

st

July to 30

th

September 2013.

The results make interesting reading and with regard to staff working extra hours, appraisal

and communication the findings continue to broadly reflect the findings of the 2012 NHS

Annual Staff Survey, confirming that these areas remain issues for the Trust.

In the last report just under 50% of those staff interviewed said that they would recommend

the Trust to family and friends as a place to work and 60% as a place to have treatment. In

the period from 1 July to 30 September 55% of the staff interviewed said that they would

recommend the Trust to family and friends as a place to work and 81% as a place to

receive treatment.

The number of staff interviewed that have felt bullied or harassed or feel that they have not

been treated with professional respect and courtesy by staff, patients and visitors continues

to be a concern. Four of the 27 staff interviewed had been subjected to physical violence

from patients, relatives or visitors and 2 had been subject to physical violence from staff.

Of the 27 staff interviewed 4 had raised a concern with just 2 of them feeling that their

concerns were listened to/suitably addressed.

Just over a third had experienced problems at some point balancing their work and home

life and approximately a fifth (less than the 50% in the previous report) had felt under

pressure to work additional hours. Only two staff said that things changing would affect

their decision to leave the Trust.

June 13 September 13

Total Exit Interviews Carried Out 51 27

Gender: Female Male 35 12 17 9 1. Staff Group June 13 Sept 13 June 13 Sept 13 1. Ancillary 1 1 6. Managerial 3 1

2. Administration & Clerical 19 5 7. Nursing & Midwifery registered 11 7

3. Technical & other 4 2 8. Unregistered nursing 1 0

4. Scientific & Professional 2 3 9. Medical & Dental 3 1 5. Allied Health Professional 3 2 10. Other (Please specify below) 3 3 2. Contract Type June 13 Sept 13 June 13 September 13

1. Fixed Term full time 8 3 4. Permanent full time 28 13

2. Fixed Term part time 0 1 5. Permanent part time 13 9

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3. Service History

Time 1. In current post 2. With SFH 3. Time in NHS

June 13 Sept 13 June 13 Sept 13 June 13 Sept 13

Less than 6 months 2 2 1 2 1 1

6 – 12 months 3 3 3 0 0 0

1 – 2 years 9 4 6 4 1 1

2 – 5 years 15 7 10 4 5 6

More than 5 years 20 10 27 14 35 17

4. Locality

Division July 13 Sept 13

PCS 11 5 ECM 10 8 DRD 6 9 Corporate/Central 18 5 Medirest 4 0 5. Site June 13 September 13 KMH 36 22 Newark Hospital 8 5 MCH 3 0 Other 3 0

6. Reason for Leaving

June 13

Sept 13

1. Employee Transfer 0 1

2. End of Fixed Term Contract 1 1

3. End of Fixed Term Contract –Completion of Training Scheme 0 1 4. End of Fixed Term Contract – End of Work Requirement 1 0 5. End of Fixed Term Contract – External Rotation 0 0

6. End of Fixed Term Contract - Other 0 0

7. Flexi Retirement 0 0

8. Mutually Agreed Resignation 2 0

9. Pregnancy 0 0

10. Redundancy – Compulsory 5 2

11. Redundancy – Voluntary 0 0

12. Retirement – Ill Health 1 0

13. Retirement Age 8 4

14. Voluntary Early Retirement 2 1

15. Voluntary Resignation – Adult Dependents 1 0 16. Voluntary Resignation – Better Reward Package 3 1 17. Voluntary Resignation – Child Dependents 0 0

18. Voluntary Resignation – Health 0 1

19. Voluntary Resignation – Incompatible Working Relationships 3 2 20. Voluntary Resignation – Lack of Opportunities 2 2 21. Voluntary Resignation – Other/Not Known 3 3

22. Voluntary Resignation - Promotion 3 5

23. Voluntary Resignation - Relocation 9 3

24. Voluntary Resignation – To undertake further education or training 0 2 25. Voluntary Resignation – Work Life Balance 2 0

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7. Satisfaction

Please score (where 1 is very unsatisfied and 5 is very satisfied) your level of satisfaction with the following within your work area:

June 13 Sept 13 June 13 Sept 13 June 13 Sept 13 June 13 Sept 13 June 13 Sept 13 Score 1 to 5

(where 1 is very unsatisfied and 5 is very satisfied)

1

2

3

4

5

1. Department 2 1 3 0 15 7 16 10 10 8 2. Line Manager 4 1 6 1 14 8 13 3 13 13 3. Staffing levels 7 4 18 2 13 5 5 11 5 4 4. Resources/equipment 2 2 6 1 12 6 20 10 7 7 5. Career structure/progression 7 3 13 4 10 4 10 8 8 5

6. Pay & Conditions 3 2 4 2 15 5 12 12 13 6

7. Training & Development 4 2 7 1 13 9 17 9 9 6

8. Working relationships 2 3 4 1 8 3 13 8 16 11

Other (Please specify below) 9.

Examples of additional comments Q7:

(7) Like them as people. They have been understanding re: work life balance but not good in managing work. Unrealistic workloads, too much work for time/hours. Problem flagged up, but no help. Some staff off with stress due to this. Pay fine, working conditions poor. Not team work due to stressful environment.

(7). Upper management-inexperienced lack managerial expertise, rapport, poor communication (3). Poor level of staff to cover all areas of the phlebotomy work.

It doesn’t feel as though staffing levels & skill mix are taken into account. It is as though anything goes to cover the shift. This is a busy hard ward & the excess demands on staff are leading to a large numbers of staff leaving. Reliance on new starters & agency is unfair on them, experienced staff or patients.

8. What have you enjoyed about working at SFH?

Tick all that apply. June 13 Sept 13 June 13 Sept 13

1. Actual job 39 22 4. Social interaction 33 21

2. Good terms and conditions 22 7 5. Other (Please specify below) 5 3 3. Training opportunities 19 7

Examples of additional comments Q8: Good working relationships

Conditions excellent pay poor

Been like a family as worked for so long

On-call arrangements became too frequent disrupting home/work balance Need to look after those with good work ethic

T&C not good, don’t really get chance to look at training opportunities on intranet, no appraisal to point you in the direction of opportunities.

9. How would you describe staff engagement within in your work area at the present time? (Please √)

June 13 Sept 13 June 13 Sept 13

1. Very good 10 6 3. Mixed 15 9

2. Generally good 11 6 4. Generally poor 6 2

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Poor morale throughout Trust, bullying from site co-ordinators about accepting inappropriate patients and having to move wards

Morale very low but staff are committed - this seems unnoticed/forgotten.

10. Did you consider that you had adequate support from your supervisor/line manager? (Please √)

June 13 Sept 13 June 13 Sept 13

1. Full support

15 12

3. Little support

9 1

2. Adequate support

20 9

4. No support

6 2

In respect of work when emailed saying struggling there is too much work, comment was; "Are you drwoing in paperwork?"

11. During your time at SFH:

June 13

Sept 13

June 13 Sept 13 June 13

Sept 13 Yes Yes Occasionally Occasionally No No 1. Were the views of staff taken into account? 14 14 28 11 8 2 2. Did you feel that your contribution was

valued?

18 15 22 6 8 6

3. Were you ever given feedback or thanks regarding a ‘job well done’ or similar?

21 17 18 5 11 5

4. Were you given the opportunity to discuss problems with your manager?

32 21 9 3 9 3

5. Did you have an annual appraisal? 26 15 11 4 10 6

6. Did your appraisal result in a Personal Development Plan being developed?

20 14 5 2 16 6

7. Did you feel that you were well informed on Trust wide issues (via newsletter, Team Brief, Weekly Bulletin emails etc)?

40 23 5 2 6 2

8. Did you feel that you were well informed on team/departmental issues?

23 17 17 6 10 4

9. Do you feel that the Trust promotes equality and diversity?

36 20 6 3 4 2

Other staff in the office I worked in need to be given equality & diversity information regarding working with others.

Tried (whole office) but never happened. Not told of additional clinics etc. total lack of communication Ward leader made unprofessional comments about a member of staff in front of other staff and repeats confidential information to other staff. Felt stressed and put under pressure.

Views of staff regarding investment into the department for new equipment I feel were ignored for several years. Skill mix of staff in the department especially when people were on annual leave/staff shortages and training of the ones that were left.

(5)

12. Staff Experience June 13 Sept 13 June 13 Sept 13

June 13 Sept 13 June 13 Sept 13

Yes Yes No No Unsure Unsure Sometim es

Sometimes 1. Would you recommend

the Trust as a place to work?

27 15 6 5 14 7 N/A 0

2. Would you recommend the Trust as a place to receive treatment?

32 22 7 0 9 5 N/A 0

3. During your time at the Trust were you treated with professional respect and courtesy by patients and visitors?

37 22 4 1 3 0 N/A 1

4. During your time at the Trust were you treated with professional respect and courtesy by staff?

36 20 5 4 6 2 N/A 0

5. During your time at the Trust did you ever feel bullied or harassed by patients or visitors?

9 5 34 18 3 1 N/A 1

6. During your time at the Trust did you ever feel bullied or harassed by staff?

15 5 27 19 4 2 N/A 0

7. During your time at the Trust were you ever subjected to physical violence from patients or visitors?

1 4 44 21 0 0 N/A 0

8. During your time at the Trust were you ever subjected to physical violence from staff?

2 2 43 24 1 0 N/A 0

9. During your time at the Trust did you ever have to raise a concern?

11 4 32 21 1 1 N/A 0

10. During your time at the Trust did you ever have to whistleblow?

2 0 8 20 0 1 N/A 0

11. If yes to 9. or .10., do you feel that you were listened to and that your concern was suitably addressed?

5 2 8 5 1 0 N/A 0

12.1 Wouldn't recommend as negativity around the trust, grinding people down. Doesn't feel staff are supported by the Board, but supported by managers.

12.2 Would recommend Newark but not KMH. Most staff re: 4. Re; 6. Feel on-going situation amounts to harassment 8. Physical violence on a night shift did have to atend A&E but staffing levels on nights have improved

13. Flexible Working

June 13

Sept 13

June 13 Sept 13 June 13 Sept 13 June 13 Sept 13

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1. Have you experienced problems balancing your work and personal life?

13 4 9 6 24 16 N/A 0

2. Did you feel under pressure to work additional hours?

18 3 4 3 24 20 N/A 0

3. Have you experienced problems finding appropriate childcare or adult care?

3 1 4 0 37 19 N/A 6

4. Were you aware of opportunities to help with the cost of childcare e.g.

Childcare vouchers, on-site nursery, tax credits?

17 10 0 0 9 5 N/A 10

5. Are you aware of the Trust’s Flexible working policy?

31 17 0 0 17 6 N/A 3

6. Have you used the Trust’s Flexible Working policy?

6 5 3 0 40 16 N/A 4

7. Did you feel that your manager understood your personal commitments?

31 19 7 1 7 2 N/A 3

8. If any of these things changed, would this affect your decision to leave the Trust?

7 2 1 0 30 16 N/A 7

14. Overall

Please indicate (where 5 is very positive and 1 is poor) whether your experience of working at SFH was positive.

Average score is: 3.8 compared to 3.3 in the last report.

June 13 Sept 13 June 13 Sept 13 June 13 Sept 13 June 13 Sept 13 June 13 Sept 13 Score 1 to 5

(Where 1 is poor and 5 is very

positive)

1

2

3

4

5

4 1 4 2 14 7 17 8 8 8

Please use the space below to make any further comments about your experience of working for SFH?

Further comments Q14:

I have enjoyed working for the NHS for 46 years

Loved the job and enjoyed working with patients but was always being taken away from them with other issues.

Most of the time at the trust very positive, but less so for the last year or so.

The process from interview to starting my new job took 2 months, very long and communication from HR was poor. I didn’t feel supported at all while waiting fro my CRB check to arrive - very poor HR system.

Pressure and paperwork, less focus on patient care. Skill mix & staffing levels have changed & impacted negatively.

15. Please tick to indicate whether your new employment is:

July 13 Sept 13 July 13 Sept 13

1. NHS 22 11 4. Retiring 8 5

2. Other Public Sector 3 1 5. Not working 9 3