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Your guide to the online bank

Welcome to the online bank!

We’re always open.

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Welcome to the online bank!

We’re always open, so you can do your banking when it suits you best.

All you need is a computer with an internet connection and your personal

log-in details.

The online bank is within the bank’s firewalls – our digital security system.

All the information sent to and from your computer is encrypted so that

unauthorised parties cannot gain access to it.

This guide will show you how to log in to the online bank, pay bills and

transfer money. You will also find tips about other useful functions, but

there is not enough room to include everything you can do using the

online bank in this guide.

Spend some time exploring the possibilities yourself. It will be time well

spent!

Contents

Visit the online bank page 4

Bill payments page 6

Transfers page 8

Do things your way page 10 More useful functions page 12

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Visit the online bank – what to do

To access the online bank, you need to identify yourself using your

security token, BankID on card, BankID in mobile or a personal code.

1

Go to swedbank.se. Click on Logga in (“Log in”) in the top right-hand corner.

Log in using your security token

2

Enter your Swedish personal number and

select Säkerhetsdosa (“Security token”)

from the Logga in med (“Log in using”)

list. Click on Fortsätt (“Continue”).

3

Turn on your security token using the

arrow key. Enter your personal PIN code.

4

“APPLI” will now be shown in the window.

Enter the digit 1.

5

A random code will now be shown in the

window, which you should enter into the one-time code field in the online bank.

Click on Fortsätt (“Continue”).

Log in using BankID on card

Enter your Swedisch personal number

and select BankID på kort (“BankID on

card”) from the Logga in med (“Log in

using”) list. Click on Fortsätt (“Continue”).

Insert your card into the card reader.

Enter your Swedish personal number

in the box and select the BankID på kort

(“BankID on card”) option.

Click on Fortsätt (“Continue”) and follow

the instructions.

Logging in with a personal code

If you only want to check your balances or make transfers between

your own Swedbank accounts, you can instead log in using your six

digit personal code. In this case, choose Personlig kod (“Personal code”)

instead from the Logga in med (“Log in using”) list. You can request a

personal code from the Home Page under Tillval/Beställ personlig kod

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Tip

Remember that your security token, BankID on card and BankID in mobile are forms of identification. They should be kept in a safe place.

5

2

There are a number of different models of security token. They all have an arrow key in the bottom right-hand corner.

3

4

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Bill payments – what to do

1

Go in under Betala/Överföra (“Pay/Transfer”). Select Bg/Pg-betalningar (“BG/PG payments”).

Enter the details under Från (“From”). The first time you make a payment to a new recipient,

enter the BankGiro or Plusgiro number under Lägg till ny mottagare (“Add new recipient”).

Then fill in the payment details: amount, due date and OCR or message.

2

Click on Lägg till (“Add”).

Approve new recipient and payment using your security token

3

Turn on your security token using the

arrow key. Enter your personal PIN code.

“APPLI” will now be shown in the window.

Enter the digit 2.

4

Enter the digits shown in the online bank

under the heading Kontrollnummer

(“Check number”) into your security token.

5

The security token will now show a

numerical code, which you should enter in

the online bank in the Svarskod (“Response

code”) box. Click on Godkänn (“Approve”).

6

The payment will now be included in your

recipient list. To approve the payments

in the list, click on Till godkänna (“To

approve”) and repeat points 3–5 above.n

The recipient you enter will be automatically saved in an alphabetical list, so that you do not need to fill in their details every time you make a payment.

About due dates

If you do not specify a due date, the payment will be made on the same day if you approve the payment before 10:00. Otherwise, the payment will be made on the next banking day. If you spe-cify a due date, the bill will be paid on the date you have provided. The money will be withdrawn from your account on the day before the due date. If the due date is a non-working day, the reci-pient will receive the money on the last working day before the non-working day.

Approve new recipient and payment using BankID on card

Insert your card into the card reader.

Follow the instructions on the screen.

The payment will now be included in your

payment list. To approve the payments in

the list, click on Till godkänna (“To

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Tip

Automatic monitoring? Under the heading Egna inställningar (“Own settings”) on the

Startsida (“Home Page”), you can request monitoring of certain information such as e-invoices and rejected payments – payments that have not gone through for some reason. You can choose whether to be notified by SMS or e-mail.

Tip

Make a habit of adding your payments to the online bank as you receive them on their due dates. That way, all your bills will be paid on time.

Approve new recipient and payment using your security token

3

4

5

4

6

2

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Transfers – what to do

1

Go in under Betala/Överföra (“Pay/Transfer”). Choose the appropriate heading under

Överföringar (“Transfers”). Enter the details under Från (“From”). The first time you make a transfer to a recipient, enter the clearing number, account number and name under the heading

Lägg till ny mottagare (“Add new recipient”). Then enter the amount, the transfer date and any message.

2

Click on Lägg till (“Add”).

Approve new recipient and transfers using your security token

3

Turn on your security token using the

arrow key. Enter your personal PIN code.

“APPLI” will now be shown in the window.

Enter the digit 2.

4

Enter the digits shown in the online bank

under the heading Kontrollnummer

(“Check number”) into your security token.

5

The security token will now show a

numerical code, which you should enter

in the online bank in the Svarskod

(“Response code”) box. Click on Godkänn

(“Approve”).

6

The recipient and the transfer will now be

included in your transfer list. To approve

the transfers, click on Till godkänna (“To

approve”) and repeat points 3–5 above.

Approve new recipient and transfers using Bank ID on card

Insert your card into the card reader.

Follow the instructions on the screen.

The recipient and the transfer will now

be included in your transfer list. To

approve the transfers, click on Till

godkänna (“To approve”) and repeat the points above.

The recipient will be automatically saved in an alphabetical list, so that you do not need to fill in their details every time you transfer money.

About transfer dates

A transfer to an account at Swedbank or a savings bank will reach the recipient account immediately. If you do not specify a date, the money will be available in the recipient account on the same work day if you approve the transfer before 13:00. Otherwise, the money will be available on the next working day.

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Tip

Information about transfers and payments is available in the online bank for 18 months. Information about deposits and withdrawals to and from your account is available for 13 months.

Approve new recipient and transfers using your security token

3

4

2

6

5

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Do things your way

Under

Egna inställningar

(“Own settings”), which you will find on the

Home Page, you can adapt the online bank according to how you want

it. You can:

• Change the format of text and headings according to how you want them to look.

• Enter your contact details just once. These details will be automatically entered when new

forms need to be filled in.

• Choose whether you want to receive offers and information about various services and events.

• Choose to monitor e.g. e-invoices by e-mail or SMS.

• Add the pages you often use as Favourites in your main navigation menu, so that you can find

them more quickly.

Tip

Do you want to make multiple payments to the same recipient? Go in under Betala/

Överföra, Kontohändelser, Historiska kontohändelser (“Pay/Transfer, Transactions, Past

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Under the heading

Beställ tjänster

(“Order services”) on the

Startsida

(“Home Page”), there are lots of useful services that you can easily

order. Here are brief details about some of them.

1

Elektronisk faktura/e-faktura (“Electronic invoice/e-invoice”). Lots of companies allow you

to receive invoices electronically, directly to the online bank. This is a simple and practical

process that also reduces environmental impact. Choose Anmäl elektronisk faktura

(“Register e-invoices”) and follow the on-screen instructions.

2

Hitta dina kontovillkor (“Find your account terms and conditions”). Go in under Ekonomisk

översikt (“Financial overview”) on the Startsida (“Home Page”). Here you will find Konton och lån – översikt (“Accounts and loans – overview”). Click on the relevant account and choose

Kontovillkor (“Account terms and conditions”). If instead you choose Byt kontonamn

(“Change account name”), you can rename the account to whatever you want to call it.

3

Elektroniskt lönebesked (“Electronic salary statement”). Under Övriga tjänster (“Other

services”) you will find Anmäl elektroniskt lönebesked (“Register electronic salary state-

ment”). Go in and find out whether you can use this service to receive your salary statements electronically in future.

4

e-sparkonto (“e-savings account”). Open an e-savings account. This is free, and gives you

a better interest rate than a normal personal account. With an e-savings account, you can

make payments and withdrawals however you like free of charge. Go in under Spara/Placera

(“Save/Invest”), Öppna nytt sparkonto (“Open new savings account”) and select e-sparkonto

(“e-savings account”).

5

e-kort, Verified by Visa and MasterCard Secure Code are three ways of shopping online

more securely. In order to use your card to make payments online, you must sign up for e-kort, Verified by Visa or Master Card Secure Code. You can find these services under the

heading Kort (“Cards”). Follow the instructions.

6

BankID. Under Övriga tjänster (“Other services”) you will find Beställ BankID (“Order

BankID”). With a Bank ID, you will be able to carry out transactions online such as filing your tax return and registering leave to care for a sick child. To order and use a Bank ID, you first need to install the Bank ID security software on your computer.

Tip

When adding a new recipient, you can label the payment by choosing one of the

alter-natives under the heading Kategori (“Category”). You can then search by category and

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2

1

3

6

5

4

5

Beställ tjänster

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Tip

Give your accounts their own names. You can choose names for your accounts to make it

easier to tell them apart. Go in under Ekonomisk översikt (“Financial overview”), Konton

och lån – översikt (“Accounts and loans – overview”).

Test drive the online bank functions by

using our demo at

swedbank.se/demo

.

To find out more about the page you are currently on, click on the

Hjälp

(“Help”) button in the top menu bar to the right.

You can also send a question to online bank customer

services – select

Kontakta oss

(“Contact us”) on the

Home Page. You will receive a reply within 24 hours.

Contact

online bank customer services

if you would like help

with online bank functions. You can call customer services on

0771-97 75 12

, daily between 07:00 and 23:00.

DEMO

If you have any questions about your finances, you can call the

Telephone bank on 0771-22 11 22

, daily between 07:00 and 23:00.

The Telephone bank is free of charge. Connect via the

Tillval

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Any questions?

Contact your local Swedbank or savings bank branch.

You can also visit us at swedbank.se*

References

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