A Journey to the Cloud

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A Journey to the Cloud

September 2014

Shirin Hamid - Chief Technology Officer and Director Office of Information Systems and Technology

United Nations Development Programme

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Urban Partnerships for Poverty Reduction

Sunday site visit with UNDP programme, supported by DFID, to the urban settlement of Korail, Dhaka, to meet women’s leadership project members.

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United Nations Development Programme

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Who we are

World Water Day in the Marshall Islands, UNDP Flickr

Our Work: Poverty Reduction - Democratic Governance Crisis Prevention & Recovery - Environment & Energy Women's Empowerment - HIV/AIDS - Capacity Development

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Our global footprint for social good

http://open.undp.org/#2014. UNDP’s $5B portfolio, with 5,000+ development projects in 177 countries and territories worldwide. IATI makes information

Across regions: • Africa • Arab States • Asia-Pacific • Europe - CIS • Latin America

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Information & Communications Technology (ICT)

to serve the world

Sisyphus: Overextended, unorganized, and disparate ICT systems Atlas: Foundational inter-Agency _{ERP and cohesive ICT architecture} • ICT operations and project management for over 22,000 staff in 177 offices

• A transformative service model that champions innovation and new trends

• A call to collaborate and inter-operate with other UN Agencies

• Changing face of ICT: from programming to strategic value

From Sisyphus to

Atlas in five years…

next is all systems in the cloud

FROM

1. Hundreds of siloed business systems 2. Poor data governance and reporting 3. Old videoconferencing equipment 4. Unsecure file servers in 177 offices 5. Aging infrastructure

6. Risk-prone local commodity services 7. ICT demand outstripping supply 8. Restructuring: more staff in field 9. Organizational budget crunch

TO

1. Interoperable systems

2. Corporate results monitoring 3. Videoconferencing services 4. Central file storage

5. New IP telephony; data in cloud 6. Managed services

7. Approved investment plan 8. Better remote communications 9. Leaner, streamlined systems

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What is the Role of ICT at UNDP?

ICT-as-a-Service. We offer resilient, global ICT services, founded on:

• Strong ICT governance

• Cohesive technology architecture

• Integrated, interoperable ICT services

• Transparent and accountable systems

• Shared ERP services for 7 UN Agencies

• Mobility, Connectivity, Agility

• Cloud services (and backup)

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2003 Private cloud: Inter-Agency ERP services 2008 Private cloud: enterprise email services ERP external access Smart device usage policy 2010 Private cloud: Managed security services International Aid Transparency Initiative (IATI) Managed print services 2012

Private cloud: UNDP Intranet, knowledge networking sites, and public websites Virtual videoconferencing meeting rooms Green ICT 2014 Public cloud: Email, Unified Communications, file sharing, and web-based

productivity tools Modular, virtual office of the future (mobile, solar, etc.)

Journey to ICT as a Service

ICT Production

Business Production

ICT as a Service - Dedicated Programme Support

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Why public cloud computing?

UNDP Internal Use Only

Key Drivers and Concerns

Business efficiency Information security

Collaboration/knowledge sharing Collaboration/knowledge sharing - External Integration w/Intranet Integration w/Extranet

Innovation Performance (connectivity) Mobility Risk Management

Innovation, business productivity, mobility, leaner ICT, greater cost

effectiveness, better collaboration and transformative work practices.

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How did we do it?

1. UN inter-Agency/executive teams explored cloud solutions.

2. Cloud market analysis showed business value and ICT Governance Group endorsed the move towards the cloud.

3. Engaged in a business and technical selection process.

4. Technical, procurement legal, and information security teams investigated risks, including protection of UN Privileges and Immunities. Core decision criteria: business value, user

experience, technical capabilties, ROI, legal Terms and Conditions, security and privacy, immunities and privileges.

5. Independent analyst perfomed Independent verification and validation, focused on Total Cost of Ownership, Information Security, and proper fit/gap for UNDP.

6. Microsoft Office 365 selected as the UNDP enterprise cloud solution, with service offerings for project use (‘lean’ Microsoft Office 365 and Google Apps for Business).

7. Project proceeded with planning, design, implementation, testing, and change management. 9. Phase One successfully completed this June: migration of email/UC (22,000 staff/80TB data). 10. Phase Two: pilot and early adoption of OneDrive for file storage and file sharing, Office 365 productivity tools (MS Word, Excel, PowerPoint, and OneNote).

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Working together (the UN as ONE)

Office 365

Apps for Business

13 UN entities (UNDP, UN Women, PAHO, UNFPA, ITU, WFP, WHO, ICAO, UNOPS, UNHCR, UNAIDS, IOM, and UNICEF) participated in a joint procurement engagement. Some are now rolling out cloud solutions, with different solutions, tools, services, and timetables for delivery.

• UNDP - UN Women

• UNICEF - UN Volunteers

• UNFPA - UNDP - Programme support: Prime Minister’s Office, Bangladesh

Driver differentials: cost, return on investment, governance, implementation scope, data security concerns, change management, legacy environment, and integrated services

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Going to the cloud

Gartner Recommendations

• The decision of which suite is determined by

enterprise requirements for features and

functionality offered

• If an enterprise requires legacy support for an existing Microsoft system, it's best to go to Microsoft

• If the enterprise has a "greenfield" situation, it can pick from either suite

• Google Apps for Business offers the least expensive and quickest

implementation

SaaS Suites for

Communication, Collaboration and Content Management: Assessing Google and

Microsoft | 22 August 2012

• It was incredibly fun and we learned a lot by looking at the two solutions.. with their evolving roadmaps!

• Microsoft’s offering is rooted in client solutions that staff is familiar with, now with enhanced offerings for online collaboration and productivity functionalities

• Google’s offering is a fully cloud-based solution and infrastructure: interoperable, innovative, with

streamlined solutions for multiple devices, greatest costs savings, online capacity quota, and productivity enhancements

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UNDP cloud computing benefits

1. Mobility - Support for a changing global workforce working from anywhere, anytime, on any device.

2. Significant cost savings annually

3. Reliability of cloud enterprise services 4. Secure, integrated enterprise online environment accessible remotely

5. Collaboration across interoperable systems and communcties of practice

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Programme Support in Bangladesh

UNDP has partnered with the Prime Minister’s Office to deliver the Access to Information (a2i) Programme, embracing ICT as a powerful enabler for Bangladesh’s socio-economic transformation.

has been very successful in transforming Bangladesh into a middle-income country, leveraging the benefits of ICT by improving traditional public services delivery across Bangladesh.

A2i leverages the UNDP Google Apps for Business Long-Term Agreement for programme delivery.

Key drivers and benefits include:

• Great value for money

• Easy to deploy, adopt, and use

• Quality messaging/collaboration tools

• Solid security and compliance

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Better collaboration and communications

Co-authoring is great – colleagues can edit the same document from two different offices and two remote locations, without having to worry about whether we each have the latest version, without having to

compare our copies of the document.

Patrick Pee, Assistant Resident Representative, UNDP Malaysia

Now we can simplify, standardize, and streamline communications across the organization, allowing

UNDP to do what it does best: providing knowledge and expertise around the world.

Maty Ndiaye, Outreach and Public Information Officer, Communications Office, Bureau of External Relations and Advocacy, UNDP

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Optimized programme support

With the cloud we can now improve

collaboration for programme support and this can lead to better communication and more productivity, allowing UNDP to

improve its support for our partners around the world. Silvia Morimoto, Chief of Staff, Regional Bureau for Asian and the Pacific

I am pleased to be a part of the project team to oversee and test cloud performance and

capabilities, working closely with one very

proactive migration team. The email move to the cloud was unbelievably seamless and functionality is better than ever…with nearly unlimited capacity as well! Peter Liria, Director, Ethics Office

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Is our data safe in the cloud?

A lot of people ask me if our data will be safe in the cloud. Yes, it will, as we have taken steps to ensure this. We've convened Chief Information Security

Officers from many UN Agencies and came up with actions to mitigate risk in cloud computing.

Paul Raines, Chief Information Security Officer, UNDP

What we did to ensure our risk profile:

• Convened a task force of Chief Information Security Officers producing a white paper with recommendations to mitigate cloud computing risks

• Had our legal team (singular) ensure there were contractual provisions placed in the services contract to protect UN privileges and Immunities

• Ensured UN privileges and immunities were adequately protected

• UN system white paper on cloud computing risks and recommended mitigating actions • UNDP is certified by LRQA as following ISO standards 27001/2 and 9001

• Created an information classification & handling guideline and associated on-line training for users to ensure proper user handling of sensitive information in the cloud

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Microsoft expressed astonishment at our rate of success, delivered in record time (22,000 accounts - 80TB of data in under 4 months), while Microsoft around the world watched an incredible speed of delivery.

Smooth as Silk

In Bangladesh, the migration was as smooth as silk. The key was workstation readiness and great support from the email team. Three cheers to UNDP’s email migration to Public Cloud! And we look forward to migration to the Office 365 productivity suite, OneDrive! B.E.M. Manjur-e-Khuda, ICT Manager, UNDP Bangladesh

My Dad loves the cloud!Koi (son of James Nguyen, Windows Specialist, OIST/UNDP)

B.E.M. Manjur-e-Khuda, ICT Manager, UNDP Bangladesh

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Cloud Services are…

Infrastructure as a Service NETWORK Platform as a Service APPLICATIONS Software as a Service END USERS --- Humanitarian Service END GOAL…

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Understanding our paradigm shifts

1. People - from co-workers to co-creators

Crowdsourcing, mobility, social media, collaboration

2. Technology- infrastructure support to service delivery

Green ICT, server-less offices, cloud, I-A-A-S, S-A-A-S, P-A-A-S, Office of the Future

3. Processes - from backroom operations to business

innovations

Mobile banking, eServices, e-government, cell phone

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UNDP Guatemala mobile disaster recovery unit Mobile money coverage in Democratic Republic of Congo: UNDP Eritrea solar panels

Sustainable, green UN House in Viet Nam

Guiding Principle: The CO local ICT infrastructure should be resilient, compact and reduce/simplify to only connectivity as much as is feasible. It should

follow UNDP cloud computing strategic direction and the standard of ONE OFFICE IN A BOX, where all ICT is standardized in a single

Enterprise ICT landscape

Capacity Development - Poverty Reduction

SURGE Capacity

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2015 and Beyond

Information workers will erase the boundary between

enterprise & consumer technologies.

Frank Gillett, Forrester

ICT Innovation Hub

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THANK YOU!

Our journey to the cloud has been informed by UNDP’s

organizational needs as well as the evolving roadmaps of key players in the field, where we are able to leverage the best of all possible worlds to deliver on our potential and our promises…