Featuring Insights on ...
Q1 2014
Underwritten in part by
Apptricity
Chrome River
Concur
Travel and Expense Management
Technology Insight Report
Market Trends in T&E
Expense Report Submission and
Reimbursement Methods
Various Aspects of Travel and Expense
Management Automation
Table of Contents ...B
Introduction ...1
Executive Summary ...2
Survey Respondents ...4
Survey Results ...7
Travel and Expense Management Universe ...21
Conclusion ...24 Research Methodology ...24 Apptricity ...25 Chrome River ...29 Concur ...33 Coupa ...37 Runzheimer ...41 SAP ...44
SAP Case Study ...48
SutiSoft ...50
About PayStream Advisors ...54
Introduction
Globalization has led to an increasingly mobile workforce among today’s leading corporations. Mobile employees are often under immense pressure to be punctual, deliver results, minimize travel expenses, and keep detailed records of purchases. With today’s modern Travel and Expense Management (TEM) solutions, the latter two of these expectations can be streamlined. Workers are then able to focus on the more important task of delivering results that will increase corporate performance. Jumbling paper receipts, journaling transactions, and painstakingly attempting to find the best last-minute flight deals are mostly a thing of the past; the traveling employee can rest easy. This annual PayStream Advisors Travel and Expense Management Technology Insight report provides a comparative look at the past two years and reveals TEM trends, as identified by finance and accounting professionals throughout the U.S. Consistent with the findings of the 2013 Travel and Expense Management report, the use of TEM solutions continues to increase. Thirty-eight percent of survey respondents report that their T&E process is fully automated and is a single/ integrated system, up 2 percent from 2013.
Over half of survey respondents report that T&E spending has increased over the past three years. PayStream analysts attribute this to a variety of factors including a growing economy, increased federal reporting requirements in key industries, and the overall increase in automated TEM solution adoption yielding lower costs of travel.
The market for travel and expense management solutions is estimated at approximately $52 billion. PayStream predicts demand is likely to expand at a compound average annual growth rate of 8 percent, due to a combination of economic growth and increased market knowledge.
Executive Summary
Seeking to gain insights into current trends in travel and expense management solution adoption, PayStream Advisors has conducted an in-depth survey of finance and accounting professionals. This report details the findings.
Our 2014 Travel and Expense survey found:
» Manual Data Entry ranks as the number one challenge that organizations
face in the expense management process. In previous years the number one challenge has been an inability to enforce corporate travel policies.
» Using an automated solution continues to rise as the primary method of
submitting expense reports (55 percent). However, nearly one-third (30 percent) of survey respondents are still utilizing inter-office mail to submit expense reports, although the percentage is decreasing.
» There has been a drastic decrease in the submission of paper receipts
to the AP department. The use of image scanning methods has also increased proportionately.
» Direct deposit into bank accounts continues to increase as the primary
method of travel reimbursement, although it is clear that most companies are still utilizing a variety of methods.
» The percentage of companies utilizing a fully automated and integrated
travel and expense management solution continues to increase while the percentage of companies still using entirely or partially manual processes continues to decrease.
» The belief that current processes are effective (39 percent) ranks as the
number one reason why organizations have not automated their travel and expense process.
» The cost to process a single expense report is dependent upon the level
of automation an organization has implemented. Survey results suggest that on average, there is a $15.59 cost difference between expense reports that are processed manually versus using a fully integrated automation solution.
» Mobile capture of receipts ranks as the most used feature of automated
TEM solutions (95 percent), while improved visibility into spend ranks as the biggest benefit achieved by TEM implementation.
» Over half of respondents report that corporate credit card usage for travel
Based on the results of PayStream’s 2014 Travel and Expense survey of over 200 accounts payable and finance professionals at U.S.-based enterprises, AP professionals are encouraged to explore travel and expense solutions with the goal of reducing processing costs and reimbursement cycle times and increasing visibility, compliance with company policy, and employee satisfaction.
Travel and Expense Management is one of several reports available for download in PayStream Advisors Research Vault.
Survey Respondents
The largest group represented among survey respondents were AP professionals (43 percent). CFOs/Presidents/Chairmen were the second largest group (17 percent); other titles are represented with fewer respondents, see Figure 1.
Figure 1 What title best applies to
your position within the company? Other Treasurer Vice President Controller Procurement CFO / President / Chairman
AP Professional 43% 17% 10% 8% 6% 6% 10%
Respondents represented a wide range of industries with the largest segment (14 percent) coming from the professional services sector. Healthcare (10 percent), Engineering & Construction (9 percent), Higher Education & Research (7 percent), and Wholesale Distribution (7 percent) also represented fairly large segments. Remaining respondents fall under a number of other industries including Banking, Manufacturing, Retail, Travel & Logistics, and the Public Sector (all of which represent 4-6 percent each of the total). Remaining industries represented 3 percent or less of respondents, see Figure 2.
Aerospace & Defense Life Sciences Automotive Oil & Gas Other (please specify) Chemicals Mill Products High Tech Mining Telecommunications Consumer Products Media
Defense & Security Utilities Insurance
Travel & Logistics Services Retail
Industrial Machinery Banking Public Sector Wholesale Distribution Higher Education & Research Engineering & Construction Healthcare Professional Services- 14% - 10% - 9% - 7% - 7% - 6% - 6% - 5% - 4% - 4% - 3% - 3% - 3% - 3% - 2% - 2% - 2% - 2% - 2% - 2% - 2% - 1% - 1% - 1% - 1% 1% 2% 3% 3% 3% 3% 4% 4% 5% 6% 6% 7% 7% 9% 10% 14% Figure 2 What industry is your
Over $5 billion $2.5 billion to $5 billion $1 billion to $2.4 billion $500 million to $999 million $250 million to $499 million $100 million to $249 million $50 million to $99 million Under $50 million 28% 7% 10% 11% 13% 15% 6% 10% Figure 3 What is your company’s
annual revenue?
Over a quarter (28 percent) of the companies responding to PayStream’s survey were fairly small with revenues of less than 50 million dollars per year. Organizations with revenues between 50 million and 250 million represented 17 percent of respondents, while those with revenues between 250 million and 500 million represented 11 percent, and between 500 and 999 million, 13 percent. Enterprise-level organizations earning 1 billion or more per year represented almost one-third of the survey data, with 10 percent representing revenues of 5 billion or more. See figure 3 for a more detailed layout.
Survey Results
Over half (51 percent) of the companies surveyed reported an increase in the amount they are spending on T&E. A third of respondents stated their travel and expense expenditures have remained constant over the past three years, while 16 percent stated their T&E spend has decreased. As our economy continues to grow and proceed in a positive direction, travel expenses are increasing and more employers are sending their employees back on the road. Now more than ever, monitoring policy compliance and T&E spend is essential to avoid unnecessary costs and increase revenues.
Decreased Stayed the same Increased
51% 16%
33%
Figure 4 How has your T&E changed over the last three years?
Manual data entry and inefficient processing were the highest ranking challenges to respondents’ current processes, followed closely by a lack of visibility into spend. Today’s modern TEM solutions ease both of these ailments. Intelligent image capture, a process by which an image of a receipt is captured by an employee and automatically populated into an expense report, takes data entry out of the equation. Furthermore, the business intelligence tools that come out of the box with TEM solutions provide users with detailed and insightful reports that itemize and categorize expenditures for easy analysis.
Another challenge facing organizations is an inability to enforce corporate travel policies. Travel and Expense solutions eliminate this problem in two ways. First, pre-trip approval functioning allows employees to book travel arrangements and request approval before any transaction or trip has taken place, therefore eliminating the problem before it is created. Hard or soft stop policy engines also prevent the entering of expenses outside company guidelines. Together, these functions operate as a policy enforcer, eliminating overspending by employees.
Figure 5 What are the biggest
challenges your organization faces in the expense management process (Respondents were able to select up to three).
Manual data entry and inefficient processes Lack of visibility into spend Inability to enforce corporate travel policies Increase in overall T&E expenses High cost of processing an expense report
Lengthy reimbursement cycles 13%
18%
30%
30%
33%
As seen in Figure 6, the trends toward automation and away from inter-office mail are readily apparent. Inter-office mail is down 7 percent from 2012 and 2 percent from 2013, now accounting for 30 percent of expense report receipt. Automated expense reports have increased three percent over the last two years from 51 percent in 2012 to 54 percent in 2014. Email as a reporting method has increased four percentage points from 2012 to 2014. Every respondent reported that fax is no longer a method of receiving expense reports. The outdated facsimile machine has finally seen its final day—not a moment too soon.
The bottom line is that automated solutions are faster, easier, and more efficient when it comes to submitting expense reports. They save employees and
managers time, allowing them to focus on more important matters. Another key differentiator is mobility. Automated solutions offer smart phone and tablet functionality, allowing both report submission and approval on the go. This means a constant approval chain for approvers, which leads to quicker reimbursements for employees and earlier access to reporting for administrators.
Figure 6 What percent of expense
reports are received via the following methods?
2014 2013 2012 Automated Solution Fax Email Inter-Office 37% 32% 30% 11% 13% 15% 1% 1% 0% 51% 53% 55%
As expected, PayStream has seen a dramatic increase in the use of capture and attach (mobile and email) solutions. Adoption has increased from 40 percent in 2012 to 46 percent in 2013 to 56 percent today. With this rise has come a decline in other methods, including mailing receipts (down 23 percent since 2012) and faxing receipts to a central server (down 6 percent since 2012). The benefits of capture and attach are countless. Not only does it expedite the entire process from purchase to reimbursement, it increases visibility and accuracy—both vital to controlling expenditures.
0 10 20 30 40 50 60
Employees fax receipts with a bar-coded cover sheet to the AP Department Employees use capture and attach solutions (mobile/email) Paper receipts are mailed to an outsourcing provider Paper receipts are mailed to the AP department 2014 2013 2012 48% 45% 37% 1% 1% 0% 40% 46% 56% 12% 8% 6% Figure 7 Which of the following
methods do your employees use to submit expense receipts?
Direct Deposit to employee bank accounts ranks as the number one expense reimbursement method—63 percent, up from 55 percent in 2013. The increase in direct deposits yielded a decrease in both paper check reimbursement and in the need to include reimbursements as part of payroll transactions.
Figure 8 Which of the following methods do you use to reimburse employee expenses? Part of payroll transaction Direct deposit to employee bank account Paper Check 40% 64% 20%
Over one-third (38 percent) of survey respondents report that their organizations use a fully integrated TEM solution, up from 36 percent in the year prior. The percentage of companies using an entirely manual process continues to decline, dropping from 29 percent in 2013 to 20 percent in 2014. There has also been a steady increase in companies planning to integrate (6 percent) and incorporating some integration (27 percent). Little change has occurred in the percentage of companies using disparate systems or outsourcing TEM to a third-party provider.
Figure 9 Which of the following statements best describes the extent of automation in your T&E process?
We use a third-party outsourcing provider We are fully automated and use a single/integrated system We are fully automated but use disparate systems We have some automation We are planning to implement an automated solution within the next 6 months
Our process is entirely manual 29%
20% 4% 6% 20% 27% 5% 5% 5% 4% 36% 38%
PayStream’s survey shows that the biggest reasons companies have yet to implement an automated TEM solution are that they feel current processes are sufficient and they doubt there will be an ROI. In a way, these are one and the same. For an organization, it may be true that currently instilled processes work and implementation of an automated system will likely incur up-front costs. However, what these professionals are failing to realize is that the initial costs will be far outweighed by the long-term savings (not to mention greater efficiency, visibility, and policy adoption). As the next section will show, the average costs of manual processes are drastically higher than those of an automated TEM process.
Current processes work Lack of technical resources to manage an automated solution Lack of understanding of current available solutions No executive sponsorship We do not think there will be an ROI
Lack of budget 15% 12% 9% 24% 40% 0% Figure 10 What is the reason your
organization has not automated the T&E process?
According to the 2014 TEM survey, the amount an organization spends to process an expense report varies greatly depending on the level of automation in place. Companies whose expense report process is entirely manual spend around $20.18 per report, on average. This is significantly higher than the average cost per report for organizations that have implemented a fully
automated TEM solution. Their average cost is only $7.60 per report, which is 67 percent lower than their manual entry counterparts. Organizations that reported utilizing some automation or partially automated solutions claimed an average cost of $17.40. The amounts listed in Figure 11 represent massive opportunities for savings in Travel and Expense.
Considering the number of expense reports processed by the companies (see Figure 12 below), close to half of respondents stated they process more than 500 reports per month and one-fifth said the number was over 2,500 per month. The opportunities for savings here are readily apparent. Institutions processing over 2,500 reports per month who have yet to fully automate their T&E process could save hundreds of thousands of dollars every year by adopting a fully automated TEM solution.
Figure 11 What is the average cost to process a single expense report? Type Average Manual 20.18 Some Automation 17.40 Fully Automated 7.60 Figure 12 How many expense
reports does your organization process per month? 10,000+ 5,000 - 10,000 2,500 - 5,000 500 - 2,500 Less than 500 28% 10% 3% 6% 54%
Another key driver in implementing modern TEM solutions is visibility into spending. Figure 13 shows that over half of survey respondents (58 percent) spend over $500,000 a year on travel and expense. Close to a third of those companies spend over 5 million dollars per year. With expense budgets in the millions of dollars per year, it is essential to have complete visibility into spending and access to detailed reports that allow administrators to increase the efficacy of their budgets and avoid costly errors.
Figure 13 What is your company’s
Today’s TEM solutions are seamless, end-to-end utilities that are easy to use and highly adaptable, based on a company’s specific needs. Features most widely adopted are represented in Figure 14. The feature most widely used is the capture and imaging of receipts. The traditional method of saving physical receipts to include them with an expense report is time-consuming and
cumbersome, not to mention error-prone. For this reason, adoption of the image capture feature is widespread among users. In fact, looking at Figure 14, it appears that every feature of today’s TEM solutions are used by the majority* of survey respondents and most are close to achieving 100 percent adoption rates.
Figure 14 Which of the following
features of the automated T&E solution do you currently use?
Figure 15 What are the biggest
benefits you have achieved or expect to achieve by automating your T&E process (Respondents were able to select up to three)?
The improvements that come with implementing a modern TEM solution are numerous. Figure 15 shows how survey respondents felt implementing a TEM solution benefited their organization. An improved visibility into spending ranked as the number one response (64 percent). As discussed, the detailed reporting and analytics functions of TEM solutions give greater control to decision makers, empowering them to reduce unnecessary spending and increase revenues. Other widely reported benefits were an increased ability to enforce travel policies (55 percent) and lower processing costs (58 percent).
No Yes 69% 31% No Yes 46% 54% Fig. 16 Fig. 17 Figure 16
Do you use Corporate Purchasing Cards for TEM?
Figure 17 Do you have separate cards used solely for TEM?
Decreased Stayed the same Increased
52% 44%
4%
Figure 18
Over the last 3 years, usage of cards for T&E has?
The figures above and below show that the use of corporate purchasing cards for travel and expense is widespread, with 69 percent of companies reporting they use corporate cards (see Figure 16) and 96 percent reporting that use has either increased or stayed the same in the last three years, see Figure 18. Fifty-three percent report to have separate cards specifically for travel and expense purchases, see Figure 17.
65-100% 35-65% 5-35% <5% 23% 22% 16% 38% Figure 19 What percent of your
T&E is paid for using purchasing cards?
Figure 19 shows that purchasing cards represent a large portion of payment methods within Travel and Expense. Thirty-eight percent of respondents reporte that over 65 percent of T&E purchases are made with purchasing cards.
PayStream has been monitoring the use of purchasing cards for several years. The advantages to purchasing cards within TEM are unique. The more an employee spends on company credit cards, the higher the returns the company will receive from rewards programs. These rebates and rewards can often be doubled or tripled if used with preferred merchants, thus further increasing savings.
Employees are encouraged to use cards wherever possible but not required to Usage of credit cards is mandatory for all expenses where suppliers accept cards We do not have a formal policy, employees use cards at their discretion
43% 29%
28%
Figure 20 What is your policy around usage of credit cards for T&E?
Transactions made on corporate cards can automatically populate line items within expense reports when using automated TEM solutions. This saves valuable time for the employee and provides increased visibility for administrators. These benefits are so apparent that 29 percent of companies surveyed stated that the use of corporate or purchasing cards is mandatory for all T&E transactions and 44 percent said it was highly encouraged, see Figure 20.
Travel and Expense Management Universe
As the economy improves, travel and expense budgets will continue to grow. TEM solutions are a key component in making the most of this budget; they streamline the report submission process while providing advanced business intelligence and analytics tools to proactively control costs. This section outlines the Travel and Expense Management solution universe from pre-trip authorization through post-trip analysis.Post Trip Analysis
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» Pre-Trip»Authorization:»With today’s modern TEM solutions, users can
plan and book a trip in advance as well as submit travel plans for approval. Corporate travel policies, preferred vendors, and spending limits are all incorporated into the pre-trip authorization process. Employees are notified up front if they have booked outside company spending limits, which will eliminate unauthorized expense reimbursement requests after a trip. Managers also receive pre-trip notifications, are notified when out-of-policy requests are submitted, and may approve or deny requests based on budget restraints or spend limits. Pre-trip authorization helps to eliminate one of the primary problems associated with travel and expense—reinforcing company travel policies.
»
» Online»Booking:»Online booking tools are often directly integrated with TEM
solutions to provide employees with a tool to book airfare, hotel reservations, and transportation such as car rental through approved or preferred vendors. Online booking mechanisms provide companies with an additional level of control. Organizations can require employees to utilize preferred travel vendors, thereby increasing volume-based discounts and frequent traveler rebates, and cutting costs. In addition, the online booking tool provides a single source to manage all aspects of a trip and itineraries are automatically transferred into a company’s T&E system for easy data entry and expense reporting after a trip has been completed.
»
» Expense»Reporting:»Accurate expense reporting is vital to controlling travel
and expense spending. Modern TEM solutions automate expense reporting by prepopulating expense reports from corporate credit card transactions, receipt image capture, and electronic receipts, thus eliminating an otherwise time consuming and error-prone manual entry process.
»
» Approval,»Reconciliation,»and»Expense»Reimbursement:»Automating the
reporting process not only saves employees and managers valuable time, it also expedites workflow to produce speedier approvals from managers and reconciliations from employees. The mobile support offered by today’s TEM solutions provides on-the-go managers a way to stay on top of expense approvals via smart phones, tablets, or any device with email connectivity. This improved workflow results in shortened processing time for reimbursements, thus increasing employee satisfaction and productivity. Not only are most disbursements sent directly via direct deposit, employees can track the progress of their reimbursement through every step of the submission, approval, and reimbursement cycles. As shown in Figures 16-18, companies using TEM solutions are also taking advantage of purchasing cards. These go hand-in-hand; automated payments and workflow results in higher rebate and
»
» Post-Trip»Analysis:»Access into T&E data has proven to be a significant hurdle
in achieving cost control and compliance for many companies. It is difficult to control T&E spending without the ability to identify patterns. Companies that utilize TEM solutions have instant, real-time access to key metrics and reporting data to analyze spending at various levels, including employee, department, supplier, etc. Access to this variable data can be analyzed to eliminate wasteful expenditure through control measures and regular audits. Frugal and problem users can also be identified to ensure that approvers and auditors are focusing their attention on the right individuals or departments. Post-trip analysis tools provide purchasing managers with invaluable
information regarding a company’s overall T&E spending habits, which is yet another compelling feature of TEM solutions.
Conclusion
Travel is often one of the highest single expenditures for companies and as such stands to be the biggest area for savings and improvement. The costs and time associated with manual data entry are by far the leading challenge among today’s organizations, see Figure 5. Increasingly, organizations are solving this problem with automated TEM solutions, the benefits of which, as we have illustrated, do not end there.
Pre-trip authorization and integrated online booking tools are now the go-to strategy for Travel, AP, and HR departments to enforce company spending policies. Historically, policy compliance has been a central struggle with TEM, and today’s solutions have finally presented a resolution.
The validity or ROI should no longer be the value proposition given to executives by Travel and AP departments. Year after year PayStream has identified that the costs of a manual, paper-based system are far greater than automated ones. The question is no longer “Should we automate?” but “Which solution is right for us?” The following section is a selection of sponsoring partners that helped fund this research report. Organizations that are looking to automate the T&E process should consider exploring the benefits of working with these industry leaders.
Research Methodology
The findings in this report are based on the results of PayStream Advisors Travel and Expense Management Survey conducted in Q4 of 2013 and Q1 of 2014. Participants in this study included more than 200 AP, finance, treasury and
procurement professionals. Based on PayStream’s experience and the number of survey respondents, the survey has a confidence interval of +/- 7 percent at a 95 percent confidence level.
Apptricity
Founded in 1999, Apptricity is a leading provider of mobile, ready-to-use, enterprise software solutions. In addition to Travel and Expense Management (TEM) solutions, they offer a suite of applications and services used to automate financial management, advanced logistics, supply chain, and workforce
management processes. Apptricity was founded to resolve the historic frustrations caused by the high cost and limited successes of developing in-house enterprise software applications. They build each of their products based on four tenets: Highly Adaptable, Highly Configurable, Superior Integration, and Minimal Cost Migration.
Apptricity provides all-encompassing solutions that are implemented and maintained quickly and efficiently—all while in the cloud. Their TEM solution is used by a wide array of clients large and small including AT&T, Cameron International, and Wal-Mart. Many clients choose to utilize Apptricity’s add-on modules as they expand, including invoice management, eProcurement, supplier connect, buyer connect, and p-card applications—all with mobile capabilities for use with smart phones and tablets. Apptricity’s TEM solution has over 10,000 end users processing more than 500,000 transactions annually. In 2013, Apptricity’s growth included an expansion into the telecom, retail, government, and energy markets. They are scheduled to open a London-based international office in Q2, 2014.
Mission Statement To become the world leading provider of
innovative mobile enterprise software. Combine state of the art user experience, forward thinking designs, and innovative technologies that can be expeditiously delivered across multiple platforms; ensure customers are in the forefront while caring for employees.
Website www.apptricity.com
Headquarters Irving, TX
Founded 1999
Additional Locations Washington, Orange County, Baltimore, London
Number of Employees 85
Key Clients AT&T, Dominion Enterprises, Helzberg Diamonds,
Cummins Power Systems, Tufts University, Suffolk University, FHC Health Systems, Martin Sprocket
Annual Transaction
Volume 500,000+
Accolades NASA “I am an Innovator” Award 2011,
Asset Tracking at White Sands NM., “100 Great Supply Chain Projects” for 2011 by Supply & Demand Chain Executive magazine.
Solution Name Apptricity Travel and Expense Management
Solution»Overview
Apptricity’s Travel and Expense Management solution is offered in two possible models, hosted as a SaaS or deployed on client-owned servers under a
perpetual license agreement. The difference between the two primarily lies in maintenance and IT resources that will be discussed later in this profile. Under both models, Apptricity seamlessly transfers unique customer configurations, business rules, and workflow processes to each of their clients.
Apptricity’s TEM solution is platform-agnostic, allowing use with any hardware or software configuration, regardless of operating system, data source, application server, web server, or mobile platform. When choosing a TEM solution,
organizations often show concern for having to reconfigure a customized solution when new versions are released. Apptricity provides a unique migration assistant to allow seamless integration with new releases without the need to re-implement custom features. The solution also allows users to interface with legacy or third-party data sources such as SAP, Oracle, PeopleSoft, or XML.
Use of the Apptricity TEM solution starts with pre-trip approval and booking. Apptricity works with many online booking tools including Get There by Sabre and Egencia by Orbitz. Users are able to put reservations on a 24-hour hold while a travel decision is being made and a logical end-to-end reservation workflow is established. Once a trip is approved, the user is directed to complete air or rail, hotel, and car reservations in sequential order until the reservation is ready for review and purchase. Specialized rule-engines inform travelers when they are not complying with company policy using customized notifications including passive suggestions, targeted warnings, or error messages that prevent a user from proceeding.
With Apptricity Expense Management, expense reports are created easily using a variety of intuitive methods. Corporate and personal credit cards transactions may be uploaded into the application to be directly imported into expense reports upon purchase. Out of the box, Apptricity comes with built-in interfaces for all standard credit card providers. Once the detailed transactions are loaded into the system, they are ready for a user to process whenever the user logs into the system. Multiple corporate cards can be added and designated as the
maximum rebates and discounts.
Receipts can be added to an expense report using traditional methods such as email, scan, or fax, as well as being imaged and uploaded using Apptricity’s mobile application, available on Android and iOS devices. The receipts are stored in a repository and the traveler can associate each receipt with an expense report or an individual line item expense. Customized rules may be set up to prevent users from uploading reports without receipts or to require approvers to review receipts. The mobile application also allows for receipts to be captured offline and synchronized when connectivity is available.
Expenses are submitted based on configurable workflow rules center around client needs. At any time, the expense report originator can see the workflow, from the time it was created through approvals and audits to payment.
Reporting»and»Analytics
Apptricity Travel and Expense Management includes reporting for all users, vendors, and departments across the enterprise. These reports provide real-time data for complete visibility of corporate spending. When filtered, these reports provide a variety of useful statistics to analyze an organization’s spending habits. User roles and span of control associated with each user dictates the report choices and results.
Two levels of reporting are available: integrated and ad hoc. Integrated reporting is included with Apptricity TEM. Reports include expenses by category,
department, vendor, date, rule violators, and top spenders. Users can also purchase ad hoc reporting through the Apptricity Professional Reporting
application. This is an optional reporting engine that accesses and reports on any data captured in the deployed solution, in whatever manner necessary. Reports are generated as a list, graph or cross-tab to effectively display results. Report data can also be exported to a multitude of different formats including Excel, CSV, PDF, Flash, Doc, RTF, and others.
Implementation»and»Pricing
The Apptricity solution is implemented in a multi-phase approach to ensure customer satisfaction. An initial discovery phase involves identifying and clarifying all requirements that the solution will need to meet. Next, the solution is configured to meet the needs of an organization based on preference settings, rule and interface definitions, and customized functionalities. The solution is then tested and demonstrated by stakeholders before being refined and deployed. The typical implementation process takes approximately 16 weeks.
Apptricity. This version offers limited customization but provides a less costly solution with less risk. The on-premise version is offered at an up-front cost for hardware, software licensing, and IT training, with ongoing yearly licensing fees. The on-premise version also offers maximum customization but the client must provide their own hardware, system platforms, security, and backups.
Training»and»Support
After implementation, Apptricity’s standard Customer Support Service is available by phone or email during the hours 08:30 to 17:30 Central Standard Time, Monday through Friday except U.S. sederal holidays. Apptricity has
additional support packages for customers who elect to obtain premium support (24x7).
Additionally, Apptricity provides professional, instructor-led certification training with hands-on activities and real-world scenarios. Classes are available for administrators, end users, and trainers. These classes provide perspective and guidance before, during and after implementation and as an organization grows. If a training issue or question arises after certification, users can email or call Apptricity’s Customer Support Service to receive additional guidance from training staff.
Chrome River
Chrome River is a game-changing provider within the world of expense management today. Chrome River EXPENSE raises the bar for Software-as-a-Service (SaaS) applications by uniquely combining the best available Internet technologies with a team of industry-leading implementation and support experts. The result is a unique solution that offers unprecedented ease-of-use, tremendous flexibility to accommodate even the most complex expense policies, sophisticated workflow routing, exceptional management reporting, and seamless integration with most financial systems.
Launched in 2008, Chrome River has shown strong growth and has been ranked as one of the nation’s fastest-growing companies on the Inc. 500|5000 list two years in a row. In 2013 they were ranked on the Deloitte Technology Fast 500, and they have also been ranked two years running as one of Los Angeles’ fastest growing private companies by LA Business Journal’s THE LIST.
Website www.chromeriver.com
Headquarters Los Angeles, CA
Founded 2007
Additional Locations Arizona, Denver, Florida, New Jersey, New York,
Texas, Virginia, Wisconsin, London
Key Clients Leading organizations worldwide spanning many
industries, including 7 of the top 10 law firms BakerCorp, VCU, Oxea Chemical, FTI Consulting, Go Daddy, Huron Consulting Group, and ZIPCAR
Target Verticles Legal, Professional Services, Financial Services,
Technology, Pharmaceuticals, Manufacturing, Non-Profit, Higher Education, and more. From small organizations of 50 employees to those with thousands of employees, including many of the world’s most prestigious Global Top 50 Law Firms.
Accolades Ranked two consecutive years on the Inc.
500|5000 list & LA Business Journal’s THE LIST; Ranked number 81 on the Deloitte Technology Fast 500
Solution»Overview
Chrome River EXPENSE is a fully cloud-based solution delivered through any web browser. Chrome River can service customers of all sizes, from a 100 employee small business with expense processing and routing challenges to global enterprises with thousands of employees. Chrome River’s experience in this space includes dominance in the legal market, which has very sophisticated expense management requirements. Customers include 60 percent of the AmLaw Top 100 law firms and over 50 percent of the Global Top 100.
Chrome River EXPENSE has an attractive and intuitive user interface that is easy to use. The solution is highly configurable to address a wide array of unique business requirements, expense policy compliance rules and approval routing scenarios. Reports are easily created using drag and drop functionality, pre-trip approvals foster increased fare discounts, and simple and efficient approval processes save managers and auditors valuable time. Receipts are easily added to a report and are maintained on the Chrome River servers for archive, audit, and reporting purposes.
Receipts can be added using a number of convenient methods:
» Take a smartphone picture and simply email it
» Scan and email from a multi-purpose fax/scan/copy machine
» Scan and upload from a local or network location
» Fax by using a cover sheet with a unique bar code
Chrome River offers a robust pre-trip authorization process that can be used for the prior approval of specific expenses (e.g., air, car, hotel), or for the entire trip/ business endeavor. The configurable pre-approval form allows the requestor to submit information about projected travel dates, estimated expenses (itemized by expense category), and anticipated allocations. The powerful business rules engine can then perform expense policy validation and route the pre-authorization for approval. Once approved, the form can be used to validate actual expenses across one or multiple expense reports, apply tolerances, and provide the basis for variance reporting.
Chrome River provides users with an expansive suite of reporting functions. Submitting reports couldn’t be easier. Transaction items can be prepopulated by importing data from purchasing cards, cash advances, pre-authorizations, travel bookings and charges, personal accounts, and more.
Chrome River’s powerful business rules engine allows expense items to be routed for approval based on criteria such as manager, department, amount, expense type, client, project, matter, grant, or any other logical criteria. Items can be routed independently or grouped together for approvals. Approvers will receive an email from Chrome River and can choose to approve directly from
flagged in red with exception notes provided by the expense owner.
Chrome River’s unique approval process includes conditional logic that allows certain approvers to be inserted or removed based on items contained within an expense report. For example, an auditor may be inserted or removed whether policy compliance issues exist or not. This saves auditors valuable time by not receiving unnecessary notifications and approval requests, increasing approval times and efficiency overall.
Reporting»and»Analytics
Included in the Chrome River solution are two highly useful tools: inquiry and analytics reports. Inquiry reports are user-specific, and are designed to be
utilized by a user to gain insight into their expenses and find ways to reduce their impact on company spending. Analytic reports are higher-level metric reports that can be utilized by managers to analyze expense spending. A security feature is included that will allow access to these reports based on assigned status and user permissions.
Chrome River offers an Active Reporting feature that allows users to manipulate standard reports to feature alternative metrics, providing a wide array of
analytical opportunities. A large set of data manipulation tools allows users to perform advanced functions against the data such as sorting, filtering, calculations, charting, roll-ups, pivots, etc.
Chrome River’s reporting and analytics tools allow a business to attain a
comprehensive view of their travel and expense spending. It provides necessary tools to make succinct business decisions to reduce an organization’s expense and increase revenues.
Implementation»and»Pricing
Chrome River’s EXPENSE can be implemented in as little as two months but may take longer depending on a variety of factors. These factors include the readiness of a client, existing T&E policies, the overall sprawl of a business (segments, currencies, languages), and existing financial systems and ERPs. The implementation services division is led by the SVP of Client Services, who has over 30 years of experience implementing financial systems, holds a degree in finance, and is a former controller. Every project is led by a senior-level resource who is PMP-certified, holds a degree in finance/management, and has at least 10 years of experience in financial systems implementations.
Chrome River also offers an enterprise level subscription model that incorporates unlimited expense reporting in addition to all the features described above. Pricing for this model is based on total employee headcount.
Training»and»Support
Chrome River provides a variety of customer support options to address the differing needs of each client. By offering a blended approach to customer support, access to both technical and business consulting resources are
available in many forms. The online Chrome River Help Center provides complete documentation and the Chrome River Help Desk offers customer forums and support ticket logging/tracking that is available online 24x7. In addition, Chrome River University is an online web-training environment that offers clients an opportunity to educate new key employees and keep their skills sharp.
Concur
Founded in 1993, Concur (NASDAQ: CNQR), is a leading provider of cloud-based integrated travel and expense management solutions and works to reduce the cost of doing business by empowering customers through innovation. Over 18 million people in more than 100 countries and 60 percent of the Fortune 500 trust Concur with their travel and expense data. Concur processes over 50 million transactions worth over $50 billion in travel and entertainment (T&E) spend per year.
Concur is a pioneer of cloud computing and is the only solution in the market that combines travel, itinerary and expense management into one integrated and easy-to-use solution. Concur has a solution for organizations in all industries and of all sizes, from small companies of less than 100 employees, all the way up to six of the ten largest companies in the United States. The solution’s depth of functionality and global capability ensures that Concur can support clients around the world, making it necessary for Concur to handle multiple languages and currencies, as well as deal with different tax laws, variable rates and other challenges of being a truly global solution.
Website www.concur.com
Founded 1993
Headquarters Redmond, WA
Other Locations Eden Prairie, MN, Alexandria and Reston, VA, U.K,
France, Germany, Czech Republic, Hong Kong, India, Philippines and Australia
Number of Employees Over 2,500
Number of Customers Over 15,000
Number of End Users Over 18 million
Key Clients Concur has clients in over 100 countries with more
than 60 percent of the Fortune 500 trusting Concur with their travel and expense management needs. Other clients include: Ericsson, Abercrombie & Fitch, Liz Claiborne, Inc., Temple University, DHL, Unisys, Salesforce.com, US Foodservice, Pennsylvania State University
Target Verticals Concur’s flexible on-demand solutions are trusted
by thousands of companies around the world – in virtually every type of business or industry,
Accolades » Steve Singh voted CEO of the Year by the Washington Technology Industry Association (March 2012)
» 2012 Deloitte Technology Fast 500 (#154) –
recognizing fastest growing tech companies in U.S. and Canada
» Software Magazine’s 2012 Software 500
(#151)
» Steve Singh recognized by BTN Group
as one of the most influential executives in business travel and inducted to the Business Travel Hall of Fame (Dec. 2011)
» Forbes 100 Best Small Companies (2010)
(#57)
» Business Travel World Awards 2010 –
Concur named “Best Expense Management Service Provider”
» BTN named Steve Singh to their list of The
Top 25 Most Influential Executives of 2010
» 2009 Most Admired Tech Provider – The
Beat Readers’ Choice Award
Solution Name Concur® Travel & Expense
Solution»Overview
Concur’s travel and expense management solution follows customizable
business rules combined with automated travel requests or pre-trip approvals to ensure consistent travel policy enforcement. This practice puts organizations in complete control of their corporate travel booking. Concur provides functionality that allows setting of spend limits and preferred vendors before the trip through rules and preference controls. Concur’s service helps companies enforce their T&E policies every step of the way—before booking, during the trip, and when expenses are submitted and approved. The solution enables specific messages and prompts to be inserted throughout the travel booking and expense reporting process, ensuring that organizations have the ability to apprise their employees of all relevant policies.
Concur travel booking is integrated with expense reporting to create one
seamless process and connects to all major global distribution services, as well as directly with thousands of suppliers, enabling all bookings (hotel, flight, rail and ground transportation) to be completed without the aid of a travel agent. Concur’s solution enables users to filter by specific hotel amenities such as the
and availability in mind. Their mobile platform not only allows users to log on through any web browser, but also allows users to access the solution directly from mobile apps optimized for their smart phones (iPhone/iPad, BlackBerry, and Android). This allows users on the go to quickly change reservations and also permits managers to approve expense reports while on the road.
Once all travel needs are booked, Concur’s solution automatically sends all flight, hotel and rental car information to TripIt, which organizes travel plans into an itinerary. The TripIt itinerary can be accessed anytime either online or from a mobile device.
Concur recently added a new feature to its travel and expense solution called Concur® Locate & Alert. This add-on functionality allows a company to pinpoint the location of all employees in the event of an emergency or natural disaster and send messages via SMS, voice and email. Establishing employee whereabouts in times of emergency traditionally entails tedious processes that can take
human resources hours to compile, but is now available at the click of the mouse through Concur’s solution.
Concur’s process for submitting expense reports and receipts is done quickly and easily through the capture of e-receipts directly from travel providers. E-receipts include detailed folio data and are automatically uploaded into a traveler’s expense report. This time-saving process delivers actionable data that, in combination with corporate card transaction information, provides an unprecedented view into every expense transaction. In instances where e-receipts are not available, receipts can be scanned and attached, or sent via fax. Users on the go can use their mobile device to capture receipt images with the camera function and simply attach them to the appropriate report.
All of the solution’s workflow and exceptions are handled automatically based on policies put in place by the client. Concur allows for an easily configurable service that can integrate into all HR infrastructures to ensure the most up-to-date employee information is in place.
Concur’s service integrates seamlessly with virtually every back-office system, from enterprise-wide ERP systems to smaller and even home-grown office processes. With over 15,000 clients of all types, there likely isn’t a back-office configuration that Concur hasn’t worked with. The service’s infrastructure utilizes load balancing, redundant network, server and storage components and recoverability. A disaster recovery plan ensures that Concur’s hosted services are recoverable in the unlikely event that a disaster occurs. Concur’s services have formal disaster recovery plans that are tested regularly.
is provided. In addition, the solution has the ability to capture ancillary fees, such as extra baggage fees for an airline, and can pull these expenses out for additional analysis. Clients can then use this data to negotiate with their most used vendors to save on travel costs based on volume or frequency. In addition to ad-hoc reporting, Concur currently has over 170 standard reports available, and adds new reports monthly.
Implementation»and»Pricing
Concur implementation time frames vary by customer and scenario, but the average time frame for implementation of the travel functionality is eight weeks. Time frames for expense functionality are usually longer due to the additional rigor that is often required by the client for deployment. Factors that impact implementation time include customer size, customer requirements, and add-on features such as ERP bridge programs, custom workflows and single-sign-on. A typical implementation process for Concur’s travel and expense management solution occurs in five major steps including client project team preparation activities, initial requirements gathering and configuration analysis, evaluation and validation of initial configuration, project team training and preparation for deployment, and transitioning with the hand-off to a Concur Client Support team. Not all of Concur’s solution’s pieces have to be rolled out at the same time and implementation can be done in phases. For instance, a specific functionality can be turned on first, or the solution can be launched end-to-end by certain divisions or regions.
Concur has no up-front costs for standard implementation. For larger companies or for clients with more complex needs, there is a nominal implementation
fee based on the complexity of the client’s requirements. Once implemented, all clients pay an ongoing monthly subscription fee based on the number of transactions processed. Price ranges vary based on the specific needs of the client. Volume pricing models are available that lower the cost per transaction as the number of transactions increase.
Training»and»Support
Concur provides world-class service and support to clients post-implementation. Each Concur client has access to experts, powerful tools, and resources that come standard with every solution, along with Concur’s commitment to helping clients succeed. Each client receives training, support and account management. Training includes a variety of tools and resources to cover client needs from QuickStart guides to personalized training. Support is provided via phone, email, and online technical support. In addition, Concur’s client portal and Client
Central provide self-service tools. A team of Account Managers handles Concur’s ongoing client relationships. Account Managers provide continued client care following implementation, helping to ensure clients maximize the value of Concur
Coupa
Founded in 2006, Coupa Software is a leading provider of cloud financial applications. More than 400 customers headquartered in over 40 countries use Coupa to amplify their spend power and reduce costs. Coupa provides a suite of true cloud applications for finance including procurement, expense management, and accounts payable that allows customers to launch the solution immediately and quickly realize significant savings and ROI.
Coupa’s travel and expense management software was launched in 2010, and was designed to be both employee-friendly and incredibly powerful. Coupa goes beyond process automation and enables organizations to improve employee spending habits and find saving opportunities with each transaction.
Coupa Expenses is offered as a Software-as-a-Service (SaaS) which enables companies to quickly implement, receive automatic quarterly updates, and easily add additional applications and users. Due to Coupa’s extensive industry experience and ease of use, they have witnessed a 95 percent annual customer subscription renewal rate year after year.
Website www.coupa.com
Founded 2006
Headquarters San Mateo, CA
Other Locations London, Chicago, Sydney, Reno, San Diego
Number of Employees 200
Key Clients Coca-Cola, Armstrong, NEC,Toyota, Michaels
Stores, NEC, TD Bank, Kelly Services, Ross Stores, Reebok, Ace Hardware, Box, Spotify, Sears, Salesforce.com
Target Verticals Healthcare, Retail, Financial Services, High Tech,
Food & Beverage
Partners / Resellers Accenture, Deloitte, IBM, KPMG, Orbitz
Accolades The Wall Street Journal Next Big Thing Award,
Deloitte Technology Fast 500 Award, Procurement Leaders Award, Best in Biz Award, JMP Hot 100, PayStream Advisors P2P Excellence Award in Spend Management, On Demand Top 100 Award, TMC Labs Innovation Award, Cloud Computing Award Excellence Award, Best Places to Work
Solution»Overview
Coupa has truly raised the bar for travel and expense management. In 2013, Coupa partnered with Orbitz for Business to streamline the travel booking and expense process. By doing so, they have offered a seamless integration to drive cost savings before trips occur—not after. Additionally, this makes for an effortless experience within the expense reporting process. The moment a flight or hotel is booked, the data is uploaded automatically into the expense report. As part of this integration, Coupa has also launched the underlying API and technology to allow the same deep level of connection with other travel providers.
Coupa’s flexible system allows capture of pre-trip business processes and routes them through the appropriate approval chain for authorization. Reports can be generated to show comparisons between the pre-trip approved amounts and actual expenses incurred.
Coupa allows users to set different expense limits for different categories, with the ability to also set different categories for different locations or parameters. If an expense item exceeds the maximum spend limit, an “Over Limit” indicator appears to the user. Alternatively, if a user spends significantly less than the allowed expense, they are given positive reinforcement with a “Thanks for being frugal!” flag. This is known as the “Frugal Meter”—it is one way that Coupa’s solution improves employee spending habits and lowers expenses.
Expense reports can be routed through user-designed approval chains. This process allows approvers to review expense reports, including spend limit violations, before approving or rejecting the expense report, thereby allowing users to control company spend and reduce maverick spending.
New to the Coupa TEM solution in 2014 is a first-in-class mobile application for Android and iOS devices. Not only can a user log in to Coupa through a mobile device browser, now they can use a mobile application tailored to the small screen size of a smart phone or tablet, making snapping a photo of a receipt and entering it into an expense report even easier. Of course, the traditional method of emailing the photo with the report title as the header is still available. This is one way Coupa has set themselves apart in the industry and continues to garner year-over- year growth and customer retention.
Custom line-item itemization is another feature unique to Coupa’s solution. Users can store multiple hotels, air, rail and other travel related items within each trip and itemize costs within those expenses. For example, users can enter a total hotel bill, itemize it into the number of nights, account for room service or purchases not covered within company spending policies, and relay this information to an approver. For large purchases where an itemized receipt isn’t provided, this is invaluable in the clarity it gives to an auditor. Coupa also allows the user to store common recurring purchases to expedite field polulations, all
Coupa’s SaaS capabilities provide extensive business value without significant initial implementation or infrastructure costs. The application is easily maintained with friendly administration functions to limit the burden on IT staff. Additionally, the multi-tenant architecture enables Coupa to collect unique benchmarking data and analytics, providing proactive spend analysis and management visibility. The travel and expense management solution also fully integrates with Coupa’s Procure-to-Pay application, ensuring that expenses are correctly identified and allocated into the correct categories.
Reporting»and»Analytics
Coupa’s reporting capabilities allow for an instantaneous view of employee spending habits. Easy access to reports are customized to fit executives’ individual needs within each organization, allowing them to measure purchasing performance. Real-time graphical views provide critical insights to spending management performance, supplier performance, liquidity, and more.
Upon the completion of an expense report, the report is routed to the appropriate approver based on customized business rules unique to each organization. Approvers are given the option to approve or reject the entire report, or they may provide comments to be sent back for resubmission.
Coupa’s user dashboard assigns audit scores based on previous spending habits, policy deviations, and unusual items. For example, an employee who is notorious for spending $24.50 at meals that allow $25 will have a high audit score and is colored red for auditors to pay special attention. Alternatively, frugal spenders have low audit scores and are green in color. This allows for easy distinction between employees and piece of mind when approving an expense report with one click.
Coupa also provides unique benchmarking capabilities, allowing a user to calculate company performances across 35 key purchasing and expense management indicators and compare those metrics with other Coupa
customers—a valuable tool to see exactly where a company stands within their market.
Implementation»and»Pricing
Since Coupa is a SaaS solution that is provided as an annual subscription, fees are different for each application (eProcurement, invoicing, or expense management) and are based on the number of employees who will be logging into the application. In addition to the annual subscription fees, a one-time implementation fee is incurred based on the scope of the project as well as
The typical timeline for a Coupa implementation can vary based on a variety of factors. Most deployments are complete within 10-12 weeks. However, some configurations may take longer due to a customer refining business processes, changing management issues, or the level at which the organization is prepared for the transition.
Training»and»Support
The Coupa “Customer for LifeTM” staff is composed of experienced professionals
dedicated to ensuring that a subscriber is utilizing the Coupa software to its maximum potential. All customers benefit from a standard level of support via phone, email, and an online support portal. Additional in-person training and support is available should an organization need customized attention. As part of their service, Coupa provides twice-weekly “Office Hours” —a time when users can login to ask functionality questions or discuss Coupa best practices. Ongoing training and refresher courses are also available, as well as quarterly training sessions associated with any software updates.
Runzheimer
For over 80 years, Runzheimer International has helped organizations improve bottom-line performance of their mobile workforce including those employees who relocate, travel, drive, telecommute, and use mobile devices to conduct business through a holistic approach to managing mobility programs. They provide companies with expert guidance, business case analysis, and
implementation assistance that help gain competitive, operational, and financial improvements.
Runzheimer launched its automated expense management solution, Expense Source™, in 2006. Expense Source was created to remove the complexity of travel expense reporting and allow users to focus more time on core business activities and less time entering and processing travel expense reports. The solution fully integrates with other Runzheimer Employee Mobility solutions including business vehicle reimbursement, relocation, mobile device management, and logistics optimization.
Mission Statement As the leading provider of employee mobility
services, the company’s mission is to create value for customers, partners, employees and the community. Website www.runzheimer.com Headquarters Waterford, WI Founded 1933 Number of Employees 200+ Number of Customers 3,000+
Key Clients Proud to serve over 60 percent of the Fortune 500
with employee mobility services.
Target Verticals Retail, Healthcare, Manufacturing, Professional
Services, Technology, Pharmaceuticals, Financial Services, Oil & Gas
Solution»Overview
Expense Source is offered as a SaaS solution that allows for an easy
implementation process requiring little IT involvement. While traveling, users can use Expense Source via a mobile or web application to access and manage credit card data, and to enter and edit common expenses such as mileage, meals, and lodging. Corporate credit cards can also be integrated, allowing transactions to be automatically uploaded and categorized. The mobile application allows the ability to capture and upload receipts as well as submit expense reports for approval. Traditional receipt capture methods such as scan, email, and fax are also available.
Expense report approval incorporates a robust rules engine that allows an organization to integrate their specific travel policies. This allows the solution to flag and alert users of out-of-policy spending. Multi-tiered approval structures are available to minimize the burden of common exceptions and reconciliations on higher-level administrators.
Runzheimer’s full suite of travel solutions also includes SmartTrip™, a travel expense benchmark data tool that is unique to Runzheimer and provides real-time expected expense costs before a trip is booked. This allows companies to reduce costs by implementing best practices through objective benchmark data on airfare, lodging, meals, and ground transportation. It also provides a better stance when negotiating travel pricing and works to eliminate overspending with fair and consistent business travel management policies.
Reporting»and»Analytics
Expense Source is designed to be independent and easy on administrators. Expense report data can easily and automatically be extracted into an organization’s ERP system. This allows for automated vendor payments and employee reimbursement processes. During implementation, Expense Source is configured so that general ledger extracts are tailored to the specific needs of an organization and their financial ERP system. In addition, Expense Source includes a robust reporting platform that allows for ad hoc custom reporting functions.
Implementation»and»Pricing
Because Runzheimer is offered as a SaaS solution, implementation is a painless and quick process. Each implementation is configured to meet the objectives and travel policies of an organization. Runzheimer’s implementation team walks users through the entire process, which typically spans 8-12 weeks.
Runzheimer’s Expense Source has two components of pricing—a monthly service fee and a one-time implementation fee tailored to an organization’s
Training»and»Support
Runzheimer’s team provides training both at the administrative and end-user levels during implementation and can be tailored to meet the needs of an organization. In addition, online training videos are available on-demand. Runzheimer also provides ongoing support for administrators and end-user support.
SAP
Founded in 1972, SAP has a proven reputation for providing enterprise business software. Headquartered in Walldorf, Germany, SAP (which stands for “Systems, Applications, and Products in Data Processing”) provides applications and services to over 251,000 customers in more than 188 countries worldwide, helping them operate profitably, adapt continuously, and grow sustainably. SAP is not new to the travel and expense market, and has provided travel management applications since 1989. In the first quarter of 2012, SAP launched its cloud-based application called SAP Cloud for Travel and Expense, which leverages SAP’s decades of experience in Travel and Expense Management. SAP Cloud for Travel and Expense was designed from the ground up as a best-of-breed solution and provides modern, consumer-grade usability and mobility, featuring support for all major smartphone and tablet devices. The solution provides an end-to-end user experience that includes pre-trip approval and online booking integration, expense reporting, and reimbursement. SAP Cloud for Travel and Expense can be used in more than 100 countries and handles multiple languages and all global currencies. Customers can either leverage one of SAP’s 21 country versions with out-of-the-box pre-configurations supporting specific tax and local requirements in key countries or use SAP’s international country template, which can be configured by customers for expense and reimbursement processes globally.
Website www.sap.com
Headquarters Walldorf, Germany
Founded 1972
Number of Employees 66,000+
Number of Customers 251,000 in over 188 countries
Additional Locations SAP operates in over 130 countries, across the
Americas, Europe, Africa/Middle East and Asia Pacific.
Key Clients SAP Cloud for Travel and Expense has been
adopted by many companies of different sizes and industries across the globe. This includes smaller organizations to Fortune 500 companies. Public customer stories can be found on the www.sap. com/cloudfortravel site which provide frequent updates including companies such as: Stulz Air Technology, Port of San Diego, Aasonn, and UST Global.
