AddOn Managed Services
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AddOn Managed Services –
Simply Better
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Planning and Consulting
Innovation Management
Monitoring
Troubleshooting
Recovery
Network Management
Server Management
Client Management
Data Center Control Desk
Service Desk
Support Center
User Helpdesk
Application Management
SAP Basis Management
Personnel Support Services
Upgrade Management
Update Management
Patch Management
Housekeeping
As an iT manager, you face elaborate and complex situations every day. You manage your daily business in such a way as to ensure smooth and optimal operation. You make plans for the future direction of your iT or define future technological changes.
You have an iT strategy with the corresponding programs, projects and tasks. Together with you we develop solutions which support you in your daily tasks and we collaborate closely on operation, maintenance, optimization and devel-opment. Our service concepts combine maximum efficiency with standardized iT services, customer-focused services and tailor-made solutions on site.
AddOn Managed Services – Professional Solutions
AddOn Managed Services are not limited to one product. We provide cross- platform services encompassing multiple tech-nologies. We take into consideration existing dependencies and interactions within your IT infrastructure.
What Makes Our Services Stand Out:
• Services provided exclusively by our own employees in Germany and Switzerland
• High operational readiness through monitoring and proactive system optimization
• Quick recovery of systems, applications and data
• Increased security through software updates and deployment • Optimal system operation through data center services • Improved cost-effectiveness thanks to professional help-desk
solutions
• Initiation, documentation and execution of changes • Cross-platform services
• Cost-effective and economical processes
AddOn Managed Services –
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iT Maintenance
improved Security
and Efficiency With
Up-To-Date Systems
Safeguard the permanent, high availabil-ity of your IT infrastructure. We monitor your systems continuously, assess risks, and detect possible system errors at an early stage and eliminate them proac-tively. Our customers want to be sure of the all-round security of their IT systems. That’s why we monitor your systems regu-larly from different perspectives – 365 days a year, 24 hours a day. We develop and implement processes which quickly restore operational readiness in the event of an incident.
Monitoring
Monitoring of your iT systems identification of vulnerabilities, early elimination of risks
Troubleshooting
implementation of organizational and technical processes to resolve detected incidents in your iT
Recovery
Resolution of structural problems and fastest possible restoration of operational readiness
Operational Readiness
increase Efficiency,
Availability and Performance
Of Your iT
iT Maintenance
improved Security
and Efficiency With
Up-To-Date Systems
Upgrade Management
Risk minimization during release changes thanks to our expert consulting and support
Update Management
Well-maintained systems thanks to monitoring and installation of updates
Patch Management
Systems kept safe by timely and expert installation of patches, hot
Housekeeping
Best practice processes that will ensure that your iT Landscape is always well maintained and in good working order.
You are responsible for a complex IT Infra-structure. Your goal is to maintain a safe and stable system landscape. One of the prerequisites for achieving this is having your systems and solutions up to date all the time. AddOn Managed Services identifies your installed software and the current version levels. In this way, you can be sure that you are always at the level recommended by the manufacturer. Our Housekeeping Service sees to it that your systems are always well maintained and in good working order.
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Server Management
Perfect operation of your data center by experienced administrators
Client Management
Customized service concepts for smooth operation of your desktops, notebooks, thin clients and printers etc.
SAP Basis Management
High availability and safe systems thanks to professional management of your SAP systems
Support Center
Reliable, fast, cross-platform solutions for administration-related problems
Data Center Control Desk
Customer-oriented and flexible cloud solution for data center services
Network Management
Monitoring the performance and availability of your physical and virtual infrastructure
Application Operation
Stress-free use of applications (e.g. Exchange) thanks to professional administration and operation
Service Desk
Quick access to expert knowledge using a centralized communication platform
User Helpdesk
Professional user support for questions relating to office or operating system
Personnel Support Services
Support of your iT team when personnel is needed to cover for absences due to illness, maternity leave or vacation
Change Management
You Drive
The Changes
in Your iT
iT Operation
The Right Solutions
For Daily Business or
Standard Operation
You expect professional handling of all processes and tasks relating to your daily IT business. Your challenge is dealing with increasingly limited personnel resources, combined with an increasing work load. AddOn Managed Services optimizes the operation of your IT environment by utiliz-ing support processes as well as qualified and experienced specialists. Together, we analyze your current situation and go on to determine which IT processes AddOn should handle for you. We offer proven and economical service modules.
Planning and Consulting
Optimal support for controlled, efficient, and low-risk adaptation of your iT infrastructure
innovation Management
Development, design and improve-ment of your innovation processes using standardized methods and processes
Change Management
You Drive
The Changes
in Your iT
IT strategy undergoes constant evolution. To be able to continue further devel-opment and implementation of your IT strategy in a professional manner, AddOn partners you in the change management process. We develop and manage each stage of this process for you. We record, document, plan and monitor the change processes in your IT infrastructure and application landscape to ensure that the planned changes are executed efficiently and affordably, while keeping risks to a minimum.
Because AddOn gives you:
• Individual support provided by our representatives
• Services provided exclusively by our own employees in Germany and Switzerland
• Solutions and processes tailor-made to your specifications and needs • Timely service
• Support 365 days a year, 24 hours a day
• Reduced administrative expenses • Up-to-date know-how in leading-edge
technologies
• Cross-platform know-how (operating
systems, databases, virtualization, applications)
• Highly qualified, certified and experi-enced specialists
Contact us to discuss your requirements, and together we will develop customized, future-proof solutions for you.
INFRASTRUCTURE VIRTUALIZATION DESKTOP VIRTUALIZATION
BUSINESS CONTINUITY VIRTUALIZATION OF BUSINESS CRITICAL APLLICATION
it has to be
Managed Services
from AddOn
S w i t z e r l a n d addOn (Schweiz) aG Regensdorf/Zurich Phone +41 (44) 842 77 - 11 G e r m a n y addOn Systemhaus GmbH Boeblingen Phone +49 (70 31) 71 77 - 0
Cologne Phone +49 (2 21) 5 10 91 75 - 0 Walldorf Phone +49 (62 27) 82 54 - 0 Munich Phone +49 (89) 37 40 63 - 0
O n l i n e [email protected] · www.addon.net
mehr erfolg in Projekten –
Consulting in a Box.
Aus den besten Lösungen zahlreicher Projekte entwickelt AddOn außer-gewöhnliche Pakete: Consulting in a Box. Hinter Consulting in a Box stehen klar definierte Beratungsleistungen zu eindeutigen Aufgabenstellungen. Consulting in a Box steht für die strukturierte Vorgehensweise erfahrener Berater, eine eingehende Analyse, eine professionelle Dokumentation, die Präsentation der Ergebnisse, eine offene Diskussion über die besten Lösungen und konkrete Handlungsempfehlungen.
Profitieren Sie durch: • Best-Practice-Lösungen • konkrete Handlungsempfehlungen • Consulting zum attraktiven Festpreis • keine weitreichenden Verpflichtungen • kurzfristig abrufbare Consulting-Leistungen • kurze Dauer
Weitere „Consulting in a Box“-Angebote zu SAP, Virtualisierung, Microsoft und Linux finden Sie unter www.addon.net
S C H w e i z addOn (Schweiz) aG Regensdorf/Zürich Telefon +41 (44) 842 77-11 d e U t S C H l a n d addOn Systemhaus GmbH Böblingen Telefon +49 (70 31) 71 77-0
Hamburg Telefon +49 (40) 72 00 74 08-0 Köln Telefon +49 (2 21) 5 10 91 75-0 München Telefon +49 (89) 37 40 63-0 Walldorf Telefon +49 (62 27) 82 54-0 O n l i n e [email protected] · www.addon.net
