Why Trading Standards Approved?
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(2) The Market Place UK consumers spend around £27 billion every year on home improvements, maintenance and repairs. Nov 2014-April 2015 Citizens Advice Consumer Service handled 29,715 cases (8% of all cases) related to Home Maintenance and Improvements. This is a similar figure to the same period the previous year. When something does go wrong, the average consumer detriment is £533..
(3) Approval Schemes Landscape.
(4) Approval Schemes Landscape All aim to increase consumer trust and promote confidence in ‘approved’ products and services. However ...... They all operate differently It can be difficult for consumers, and traders, to know: Which schemes to trust. What criteria traders/businesses must meet to be ‘approved’..
(5) County Council Schemes.
(6) County Council Schemes Again it can be difficult for consumers, and traders, to know: Which schemes to trust. What criteria traders/businesses must meet to be ‘approved’..
(7) County Council Schemes Do consumers & Traders understand “Council Schemes” ?. An independent survey suggests they may not.
(8) Specific Scheme – Awareness and usage 46%. Checkatrade. 36%. Rated People. 33%. Trust a Trader. 11%. Trustmark. 7%. Buy with Confidence Other. 1%. None of the above.
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(14) . 26%. .
(15) Importance of key factors – before deciding 6.06. Recommendations from friend/relatives. 5.79. Previous Work. 5.42. Price. 5.17. References from other clients. 5.03. Accreditation to a specific standard. 5. Qualifications held Information available Online (e.g. online reviews). 4.83. Recommendations from another tradesmen. 4.79. Trust my own judgement. 4.82. Checked by an independent party. 4.49. CRB check (Criminal Records Bureau). 4.18 4.08. VAT registered Company/individual website or social media page Timing e.g. someone knock on door.
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(20) . 3.9 2.61. .
(21) Importance of key factors – Final decision 5.98. Recommendations from friend/relatives Price. 5.48. Previous Work. 5.51. References from other clients. 5.1. Recommendations from another tradesmen. 4.91 4.9. Accreditation to a specific standard Trust my own judgement. 4.87. Qualifications held. 4.81. Information available Online (e.g. online reviews). 4.79 4.48. Checked by an independent party. 4.21. CRB check (Criminal Records Bureau). 4.02. VAT registered. 3.86. Company/individual website or social media page Timing e.g. someone knock on door. 2.7.
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(28) What traders said about advertising.. ‘I’ve got a website so I advertise through my website and also, by word of mouth – 60% of the work comes by word of mouth’ (plumber) ‘I don’t advertise at all, it’s just through word of mouth recommendations’ (builder) ‘Last summer I was on Yellow pages – I had the biggest adverts on some pages – the positioning was terrible, the experience was absolutely dreadful, it just doesn’t work for me’ (electrician) ‘Newspapers? Never again!’ (joiner).
(29) A scheme has to work for: . Residents . . Trades. Local Authorities.
(30) What is the answer ? A scheme that: interviews trades thoroughly vets trades with direct links to Trading Standards and Police intelligence continuously monitors trades where the consumer has the voice where the feedback is rigorously examined has a national “go to place” where the consumer can access it 24hrs the provider has the experience to make it work and has a proven track record the provider cares for both the consumer and the trade.
(31) What do we offer ?.
(32) Trading Standards Approved Clear Branding Consumers identify with Trading Standards Marketing Message To Consumers use a “Trading Standards Approved Trader” To Traders are you “Trading Standards Approved”’..
(33) Trading Standards Approved.
(34) Benefits For Consumers Feedback published online Consumers can view previous work More choice Trading Standards stamp of approval Reassurance they have chosen a reputable trader signed up to the Checkatrade Standard.
(35) Benefits For Traders . Trading Standards Approved. . Enhanced vetting. . Traders have access to the partnership vehicle vinyl’s, and stationery – winning you more jobs. . Ongoing guidance and advice plus downloadable Assured Documents within the Traders members area.
(36) Consistent Vetting Process In County Council Partnership Area’s.
(37) . Must have a fixed abode and supply proof. . Interviewed at their company office or personal home. . Must supply photo Identification (driving licence or passport). . Must supply 6-10 customer references of which we call. . Must have Public Liability Insurance (ELI if applicable). . Must have qualifications if government regulations require them. . Credit check undertaken. . All memberships and accreditations checked. . Trading standards consent. . Indemnity form must be signed if the trade sub contracts work. . Must feel comfortable with the trade. . Trades must sign a code of conduct. . Adopt approved T’s & C’s or have them checked by TS. . CCJ check.
(38) . Open source check. . Gazette check to establish any bankruptcies. . Limited company check and director disqualification check. . Criminal background check (DS) on business owner/s. . Companies act 2006 (stationery and invoicing checks). . E commerce regulations 2002 & 2009 (website checks). . Consumer protection from unfair trading regulations 2008 (Checks made on claims made by the trade). . Consumer contracts (various documents - eg. 14 day cancellation waiver). . Consumer credit act 2006 (Check whether a trade offers credit, if so checks the consumer credit number). . Special consideration if the trader has less than 6 months experience running a company. . Trading Standards Intelligence checks.
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(40) Vehicle Vinyl’s.
(41) Trading Standards. http://www.checkatrade.com/KENT/.
(42) What In It For You ?.
(43) Trading Standards Open Days.
(44) In the community New message for our directories focused on stopping rogue traders.
(45) In the community.
(46) In the community.
(47) Trading Standards Conference.
(48) More Protection For Consumers 1 in 4 will be unhappy with their chosen trade. 1 in 5 will need part or all of the work redone. Checkatrade statistics 1 in 201 Workmanship related. Initial figures from our partnership with Kent County Council show complaints have fallen to. 1 in 340 2011 reported that 1.1 million home owners have had to have work redone by trades who do not have the correct qualifications. A national survey in October 2013 found that out of 2,000 questioned homeowners half stated they had been victims of rogue trades..
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