Business Interruption Insurance - Intermediate

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Business Interruption Insurance - Intermediate

Introduction

This one day interactive workshop explores in more detail some of the complexities of the subject and provides delegates with the wider knowledge required to more effectively handle this class of business. The workshop is suitable for anyone who has been handling Business Interruption insurance as a separate class of business for a minimum of two years.

Workshop Objectives

Delegates who successfully complete this workshop will be able to:

• explain how to overcome the problems of handling this class of business • state in detail how a gross profit figure is arrived at from a set of accounts

• explain in detail the workings of the standard gross profit, revenue and fees policy covers and definitions and explain how they work in practice to enable delegates to select the most appropriate cover for their clients

• provide a detailed explanation of the difference between Declaration Linked and traditional (sum insured) methods of arriving at a gross profit figure and recognise the advantages and disadvantages of both

• explain in detail the main features of a business that will affect the setting of an appropriate Maximum Indemnity Period

• detail how a simple claim is settled and the role of the loss adjuster

• recognise the main features of a risk that will influence an underwriter in their assessment of acceptability and rating

• detail what cover is available for damage occurring away from the client’s premises and identify the main extensions available

Workshop Content

• Typical Customer Attitudes shown to Business Interruption Insurance and the Role of the Broker in Overcoming Problems Arising from these

• A Comprehensive Review of Gross Profit Cover, including the other main covers (Revenue, Fees, Increased Cost of Working, Additional Increased Cost of Working) • Setting an Estimate or Sum Insured from a Set of Accounts and projecting this using both

Declaration Linked and Traditional Methods

• Features that have a Bearing on the Setting of the Maximum Indemnity Period and how these can Affect the Underwriter’s Assessment of EML

• The Principles of Claims Handling and the Role of the Loss Adjuster in BI Claims • Risk Assessment and Rating Influenced by the Information Obtained from the Client

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Commercial Insurance - Introduction

Introduction

This workshop is designed for people who are new to commercial insurance or those who have dealt with commercial insurance for a year or two and are seeking to refresh their knowledge. It is a one day workshop which uses exercises and case studies and is interactive and participative. The workshop assumes that the delegates are familiar with the general principles of insurance (Utmost Good Faith, Indemnity, Proximate Cause, Insurable Interest etc.) and typical insurance policy structures.

This workshop provides an overview of commercial insurance risks, preparing the delegate for more detailed courses covering the individual classes of insurance e.g. Property damage, Business Interruption etc.

• list the insurances required by companies to comply with statutory requirements and explain how compulsory and voluntary regulation may require particular types of organisation to effect insurance

• list the main insurable property damage and business interruption perils and describe how their affects on organisations might vary

• list the main forms of liability insurance and describe which types of organisation might require the different types available

• outline the main cover, conditions and exclusions of typical Commercial Insurance policies covering property damage, business interruption and/or liability risks

• outline the typical cover available in respect of loss of money and goods in transit

• outline the information required to obtain commercial insurance quotes and detail the basis of rating for typical property damage, business interruption and liability risks

Workshop Contents

• Legislation and/or Regulation Requiring Compulsory Insurance. • The Major Covers:

• Property Damage • Business Interruption • Money

• Liability • Goods in Transit

• Typical Commercial Insurance Policy Conditions and Exclusions • Underwriting - the Information Required and the Basis of Rating

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Contract Works Insurance - Intermediate

Introduction

This one day fully interactive workshop provides training for those who already have some practical experience of handling or placing Contract Works Insurance, but who are looking to add to this knowledge. It provides a structured overview of the subject which will act as either a learning opportunity for those less experienced or a refresher for the more experienced. The workshop will not be suitable for those who are new to the subject or who do not have a good grounding already

• show an understanding of the subject matter of Contract Works Insurance and the various ways insurers provide the cover

• demonstrate an understanding of the content of the insurance clauses within the JCT contract and an understanding of the difference between contractual obligations and insurance requirements

• demonstrate an awareness of why non-negligence liability (Clause 21.2.1) cover may be required and how Insurers meet this need

• demonstrate an understanding of the standard structure, and content of Contract Works Insurance policies and the optional extras usually available

• show an understanding of the underwriting process and the information insurers require to assess and price risks

Workshop Content • Subject Matter

• Need for Separate Insurance • Risks/Property Insured • Ways Cover can be Arranged • Parties and Terminology • Contract Conditions

• Parties Involved – Employers, Contractors, Sub-Contractors etc. • JCT Standard Form of Contract

• Contractual Obligation and Insurance Clauses • Requirements for Contract Works, Liability, Plant

• Clause 21.2.1 Non-Negligence Cover – what it is, why is extra cover required, insurance solutions

• Consideration of Other Contracts and How they Differ • JCT Intermediate Form of Contract

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• The various JCT Sub – Contract Forms • ICE

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Contract Works Insurance – Intermediate (continued)

Workshop Content (continued)

• Contract Works Policy Cover • Alternative Policy Structures

• Usual Cover, including Exclusions and Extensions • Commonly Found Alternatives

• Maintenance Covers • Defects Exclusions • Placing and Rating Risks

• Key Insurer Information Requirements • Good Risks and Bad Risks

• What Sells Cases to Underwriters • How Insurers Underwrite Risks • Contract Works Pricing Methods

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Engineering Insurance and Inspection - Introduction

Introduction

This one day interactive workshop advises on the need for compliance with statutory inspection requirements and is suitable to those with basic knowledge of the subject.

The cover available for protection of pressure plant, lifting and handling and electrical and mechanical plant is discussed together with the need to dovetail with the property programme. Workshop Objectives

• describe the principles associated with statutory inspection

• outline the main legislation relevant to these principles in respect of pressure plant, lifting and handling and electrical and mechanical

• explain the need to dovetail Property and Engineering insurance policies

• outline the typical cover and exclusions for different statutory plant and equipment - pressure plant, lifting and handling and electrical and mechanical

• Outline of the Principles and Quality Issues Associated with Statutory Inspections

• Outline of the Main UK Inspection Requirements for Pressure Plant, Lifting and Handling and Electrical and Mechanical Plant

• Examples of Plant Identification

• Examples of Defects Discovered Following an Inspection

• The Cover Provided by the Basic “Boiler, Crane and Electrical” Policies

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Introduction to Management

Introduction

Junior managers (supervisors and team leaders) may be well qualified and their technical knowledge and skills up-to-date, but what about their management skills? FSA regulation is not only concerned with the achievement of competence and the recording of that information, it also addresses the level of supervision whilst individuals are undergoing training and the ongoing monitoring of their competence and performance.

It is essential that all employees:

• are competent and remain competent for the work they do • are appropriately supervised

• have their competence regularly reviewed, with the level of competence appropriate to the nature of the business

This one day highly interactive workshop will give supervisors/team leaders an introduction to management, providing an overview of what good supervisors/team leaders should be doing. Workshop Objectives

Delegates who successfully complete this workshop will be able to: • define the essential responsibilities of team leaders/supervisors • outline the key elements of successful teams

• define the key skills required to be a successful coach

• outline the importance of motivation and how to apply it to their team • set SMART objectives

• What is a Manager? - to establish the responsibilities of supervisors/team leaders • What Makes a Team? - to encourage delegates to think about the wider aspects of the

role, how a team is made up of different personalities and how to use their individual strengths to the team’s advantage.

• Coaching - the importance of building a productive and motivated team, looking briefly at the skills needed to be an accomplished coach

• Feedback - giving and receiving and how vital feedback is to a team’s development. • Motivation - what motivation is and how to create a climate that encourages all the

things that motivate us as individuals. How targets given in the right way can help motivate the individual and the team

• Setting Objectives - how to set SMART objectives and why they are vital • Action Plan

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Letter and Report Writing Skills

Introduction

Anyone who earns a living at a desk knows how important it is to have good writing skills. An excellent letter can secure a job interview or win a new customer. An ability to write clear, concise e-mails, memos and reports can underpin development and promotion. On the other hand, poor writing wastes time and costs money.

There has always been a need for clear communication in business. A poorly worded letter can cause confusion or leave a bad impression. A muddled memo may result in misunderstanding or lead to employee grievances.

Part of the challenge of clear writing is the nature of business communication. Business writing is often necessarily technical and complex. This kind of writing makes special demands on an author. A writer who has not yet learned to have sympathy for the reader is bound to create problems for themselves.

Perhaps writing ability is less important in today's high-tech world of computers and electronic data processing? Don't we now depend more on machines for precise, accurate communication? The experts say no - they maintain that good communication skills are more critical than ever. The spread of electronic communication makes better writing imperative, as well as an ability to write simple direct prose that is concise and precise.

This workshop provides practical help and guidance to develop these skills. It is important for all those who write on behalf of their employer to enhance the image of that employer. This one day fully interactive workshop will demonstrate how it can be done.

• organise and structure documents logically to make them readable and easy to understand

• write English which is concise, accurate and readable

• use vocabulary, punctuation, tense and sentence construction to achieve the required style and tone of the document

• write in a style appropriate to the readership of the document

• use an appropriate layout style to improve the presentation of reports • plan and prepare notes constructively

• reduce the time taken to produce letters by making the first draft more effective • evaluate the written document

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Letter and Report Writing Skills (continued)

Introduction

• Assessing Communication Styles

• Characteristics of a Well-written Business Document Writing

• Understanding Words • Punctuation and Spelling • Headings

• Clarity and Brevity

• Standard Styles and Layouts Effective Communication

• Effective Composition • Style, Tact and Tone • Clarity and Conciseness

• Using Vocabulary, Verbs and Punctuation to Maximum Effect • Misuse of Language – Avoiding Common Mistakes

• Paragraphs and Layout Planning and Preparation

• Identifying Terms of Reference • Research

• Organising Thoughts Before Writing • Identifying Readers

• Organising Information Structure and Sequence

• Synopsis and Introduction • Summary of Recommendations • Body of Report

• Various Types of Letter - informative, action, cover, mail-shot Reports as Management Tools

• Function of Reports • Levels of Readers

• Standard Styles and Layouts Using Technology to Write Reports

• Word Processing and Dictation Illustrating Reports

• Visual Impact

• Use of Diagrams, Graphs and Charts • Other Layout Features

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Liability Insurance - Intermediate

Introduction

This one day participative workshop would be suitable for those having responsibilities for handling Liability Insurance business who need a good grasp of the various aspects of liability insurance.

• assess liability exposures and make recommendations for relevant Liability Insurance coverage for different types of customer

• explain the cover provided under Employers’ Liability, Public Liability and Products Liability policies and how these can be amended to meet the customer needs

• apply the terms and conditions of a combined Liability Insurance policy to various claims • outline the cover available under the more specialist Liability policies

• explain the main considerations to the underwriting of general Liability risks • explain current trends in the UK Liability insurance market

• explain the Liability insurance claims handling process and the importance of the Woolf law reforms

Workshop Content How Liability Arises

• The Main Torts and Acceptable Defences

• The Main Statutes affecting General Liability insurance Liability Insurance Policy Cover

• Standard Employers’ Liability, Public Liability and Products Liability Cover and Exclusions, with an Emphasis on the Variations that May Arise

• Alternative Wordings of Claims Occurring or Claims Made and Costs Inclusive or Costs Exclusive, and their Impact on Individual Claims

Overview of Specialist Liability Covers • Financial Loss

• Professional Indemnity • Directors and Officers • Environmental Impairment • Product Guarantee/Recall Main Underwriting and Pricing Features

• Health and Safety at Work Legislation • Industrial Diseases

• Pollution

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Marine, Cargo and Goods in Transit Insurance – Introduction

Introduction

Whilst Marine Insurance might not be the core of a business, it is quite common to find transit as part of a Commercial Property Insurance policy. The ability to handle this competently can prevent another broker from gaining a foothold.

This one day interactive workshop has been designed with a high practical relevance for anyone new to the marine insurance market or who needs to gain an understanding of the processes involved in marine insurance. The outcome will be an increased ability to handle this business and to win new business in the market. Increased understanding of Marine Insurance issues will ensure that customers’ needs are better understood and serviced.

• understand the function of marine insurance, why insure, types of ships • outline the mechanics of a marine policy, its terms and conditions through

- a study of a typical marine policy

- an appreciation of the Institute Cargo Clauses including War and Strikes Clauses - an appreciation of the extra covers currently available

• understand Goods in Transit insurance, its terms and conditions

- by considering the policy cover, extensions, definitions, exclusions, and conditions - appreciating the underwriting aspects both in terms of material damage and liability

issues

- considering claims issues

• describe the key features of a marine cargo risk, through

- an appreciation of general cargoes and their susceptibility to loss or damage - the importance of packing

- the effect on the premium rate of geography and methods of transportation - terms of sale

- financial information, claims and sums insured

• overcome the customer’s objections to buying marine insurance Workshop Content

• Risk Assessment

Demonstrations of specialist marine knowledge with presentational skills designed to increase ability and confidence, to enable delegates to make full use of the quotation guide in order to secure the best possible terms and price.

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Marine, Cargo and Goods in Transit Insurance – Introduction

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Workshop Content (continued) • Institute Cargo Clauses

An in-depth analysis of the Institute Cargo Clauses (A) with reference to the Marine Insurance Act 1906. It will also consider the impact of the London Market and broker wordings to show how the Institute Clause is amended, including an understanding of Institute Cargo Clauses (A), and an awareness of current market extensions.

• Selling

Overcoming Customer Objections, including:

• Typical Customer Objections and How to Overcome Them • Selling Opportunities

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Negotiation Skills

Introduction

We all negotiate with other people, often without realising we are doing it. Negotiation need not be formal, or even recognisable, but it happens anyway and we can either profit from it or not. In business transactions, negotiation can mean the difference between success and failure. Negotiation is expected; it is sometimes even built in to the other party’s stance or position on a subject.

Yet negotiating need not result in a winner and a loser. It is perfectly possible and often desirable that both sides gain a result that brings them back to the table next time. Creating the “win-win” situation can be a form of negotiating in itself. Sometimes people need to be led to the scenario that will actually benefit them as well as you.

Preparation, knowing the optimum bargaining position and when to hold your nerve are all part of the art of negotiation. Many people are daunted by these aspects, yet they need not be. This workshop will help delegates to enter the negotiating arena with confidence.

This is a one day workshop involving considerable delegate participation, and is aimed at anyone who needs to negotiate as part of their everyday job. This workshop should appeal to those who are not natural negotiators but often deal with those who are.

Delegates who successfully complete this workshop will be able to: • describe the different types and styles of negotiation • plan and create the right environment for negotiating

• define their negotiation objectives and anticipate how best to achieve them • improve their negotiation skills, both face-to-face and over the telephone Workshop Content

• Types of Negotiation and Negotiating Styles • Communication and Interpersonal Skills • Essential Skills of Negotiating

• Planning Negotiating Strategy • Strengthening Your Position • Handling Complaints • Creating the Right Climate • Face to Face Issues • Telephone Negotiating

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Sales and Relationship Management Skills

Introduction

The skills of staff and the techniques they employ in order to achieve sales, both face-to-face and over the telephone, are vitally important to the success of any business.

This highly interactive workshop is aimed at developing sales and relationship management skills. It is structured according to the sales experience of the delegates and whether they have an internal telephone-based role or are more likely to visit and meet with customers.

This one day workshop delivers more interaction and practical exercises, which can include negotiation skills. The workshop is designed for delegates to improve sales skills and identify how to respond to customer needs professionally, using the skills acquired to optimise sales. It is particularly for those seeking to deepen their knowledge of and their effectiveness in the sales process.

• recognise the importance of listening 100% and to be able to use voice, personality and body language effectively

• acknowledge the importance of first and last impressions when meeting or telephoning a prospective customer. This includes the skills involved in controlling the conversation/meeting so that it benefits the customer as well as the sales advisor

• outline the importance of preparation for the sales/business meeting

• state the difference between features and benefits, having assessed the customer’s requirements through effective use of key listening and questioning techniques

• name the different types of questions and when to use them to best advantage, whilst employing friendly questioning, listening and response skills

• recognise how attitude affects approach and how the power of words, voice and body language affects the customer experience, ensuring attention is obtained, held and “hotspots” touched so that the customer wants the product/service

• build rapport so that the customer buys from “you” and not just the product/service • explain the concept of Features and Benefits of products when selling to customers • use the Corporate Sales structure

• feel confident closing the sale in a professional and customer friendly manner • handle objections confidently

• recognise the importance of after sales care, especially when future/ongoing cross selling of products and services is likely

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Sales and Relationship Management Skills (continued)

Workshop Objectives (continued)

• identify further business opportunities and develop ongoing constructive relationships • describe the principles of key accounts

• Selling – the way selling is approached can mean the difference between mediocrity and success. This is especially effective for cross-selling as it establishes the importance of building constructive relationships and highlighting specific needs that arise from a conversation

• What is Selling and Cross-selling – the importance of listening and questioning skills - selling is then matching a specific need

• Features and Benefits – the difference between features and benefits - an effective exercise that establishes delegate awareness of the products they sell, and how to match the needs to specific benefits. This looks beyond simply offering a product at the cheapest price

• The Sales Structure – an effective approach to all situations - the structure to adopt and ensure every contact reaches its full potential

• The Way People Communicate – how effective a positive attitude is to selling successfully and managing the client relationship

• Handling Objections – the reasons for objections and the approach to adopt to effectively overcome them

• After Sales Care – the importance of looking after customers once they have bought the product, especially recognising a desire to sell more to them

• Further Business Opportunities - how to identify/quantify other business opportunities arising within the firm. How to develop constructive relationships and cross sell to different parts of a firm

• Key Account Management - the importance of prioritising key accounts, the time spent on them, the commensurate return to the business and the strategy for managing and growing key business and achieving success

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Claims - Introduction

Introduction

This one day interactive workshop. It can be used as the next stage in a development programme or it can stand alone as an introduction to claims handling practices for those who already have a basic grasp of insurance principles.

The workshop will provide an excellent opportunity for delegates to develop their understanding of the part claims handling plays in the insurance process. It will also outline the range of options available to claims handlers.

Delegates will be helped in their development, irrespective of the type of claims they go on to handle. This will be a good grounding to which specific policy details can be applied.

Delegates who successfully complete this workshop will be able to: • outline the methods used by insurers when investigating claims • define the various parties involved in the claims process • list the settlement options available to insurers

• explain the part played by repairers and suppliers in the claims process • outline the litigation processes involved in claims handling

• explain the importance of managing customer expectations and the approaches available Workshop Content

• Different Types of Claim, including Property and Liability

• The Importance and Methods of Managing Customer Expectations • The Methods used to Investigate Claims and the Various Parties Involved • The Importance of Reserving

• The Settlement Options Available to Insurers

• The Roles Played by Repairers and Suppliers in the Claims Process • Implementing Decisions Effectively in Handling Claims

• The Roles of the Financial Ombudsman Service and Financial Services Authority in Claims Handling

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Directors and Officers Liability Insurance - Intermediate

Introduction

This one day interactive workshop would be suitable for those with several years’ experience of working with this product but looking to understand more.

• identify the underwriting considerations for Directors and Officers Liability Insurance • explain current developments and trends in the Directors and Officers Liability insurance

market

• outline the coverage under charities, clubs and resident association policies for Directors and Officers Liability insurance and how it differs from a standard Directors and Officers Liability insurance policy

• outline the benefits of a Pension Trustees Liability policy

• outline how to handle a Directors and Officers Liability insurance claim

• identify customers with the greatest need for Directors and Officers Liability insurance • outline a strategy for improving customers’ awareness of the risks faced by their directors

and officers

• prepare a customer presentation outlining how Directors and Officers Liability insurance would protect them in the context of their overall insurance portfolio

• Sources and Types of Claim against Directors and Officers • Directors’ Responsibilities

• Relevant Law, including Corporate Manslaughter and UK Company Law Reform • Directors and Officers Liability Insurance Policy – Detailed Review of Key Benefits • Directors and Officers Liability Insurance – Detailed Proposal and Underwriting Process • Factors to Consider when Assessing the Right Limit

• Claims Process

• Current Directors and Officers Liability Insurance Market – Key Players • Recent Market Changes

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Liability Insurance – Introduction

Introduction

This one day participative workshop provides an excellent introduction to the principles and practices involved in general Liability insurance. It explores the aspects which need to be understood by those involved in providing basic technical or administrative services.

The workshop can also be used as a good grounding for trainees or those who have potential to develop in their careers into more technically demanding work in the future.

The workshop focuses on general Commercial Liability (Employers’ Liability, Public Liability, Products insurance) but the principles covered are those which apply to all Liability Insurance. Workshop Objectives

• identify the main types of Liability Insurance and why businesses require them • describe how liabilities arise under common law, contract and statute

• explain the policy cover provided by Employers’ Liability, Public Liability and Products Liability policies

• apply the terms and conditions of a combined Liability Insurance policy to various claims • outline the basic elements of liability underwriting

• explain the difference between legal liability and policy liability

• list some recent legal and social trends which have impacted on Liability Insurance Workshop Content

• The Need for Liability Insurance • The Main Sources of Liability

• The Main Provisions of Cover and the Main Hazards Encountered • Overview of the UK Legal System

• How Civil Liability can Attach through Common Law/Tort, Contract or Statute, including a Detailed Overview of the Key Torts (Negligence, Nuisance, Trespass, Defamation and Strict Liability)

• Typical Policy Structure, Covers, Conditions and Restrictions • The Basic Elements of Underwriting Considerations

• Overview of the Claims process Explaining the Fundamental Difference between Legal Liability and Policy Liability

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Professional Indemnity Insurance - Intermediate

Introduction

This one day interactive workshop is at an intermediate level, which is suitable for those with several years’ experience of working with Professional Indemnity Insurance but looking to understand more.

The same objectives as the Professional Indemnity Insurance – Introduction workshop applies with delegates who successfully complete this workshop also be able to

• outline the different types of cover which may apply to different types of professions • describe the information required to obtain a Professional Indemnity Insurance quotation • outline the principal underwriting considerations which apply when underwriting

Professional Indemnity Insurance

• explain the important points to remember when dealing with a professional negligence claim

• apply a Professional Indemnity Insurance wording to simple claims

• describe how brokers should handle the current Professional Indemnity Insurance market and what they should be telling their customers

• Duty of Care Owed by Professionals – Legal Liability and Breach of Contract

• Examples of Professional Negligence Claims

• Differing Professional Exposures, including:

• Accountants

• Lawyers

• Surveyors

• IT and Telecommunications Companies

• Professional Indemnity and Errors and Omissions Policy – Key Elements of Cover:

• Operative Clause

• “Claims Made” Considerations

• Principal Exclusions

• Principal Extensions

• Proposal and Underwriting Process - how an Underwriter uses the Details provided to Rate the Risk

• Claims Process, including Incident Reporting and PI Protocols

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Commercial Property Insurance - Intermediate

Introduction

This one day interactive workshop is suitable for those who have at least 12 months property insurance experience. It explores the aspects which need to be understood by those involved in providing technical or administrative services.

Delegates who successfully complete this workshop will be able to: • outline the main causes of fire losses in the UK

• explain in detail the main features of a risk that would influence an underwriter in their assessment

• explain in detail the main issues relevant to underwriting the Money risk

• provide a detailed explanation of the main issues relevant to underwriting the Goods in Transit risk

• describe the effect that physical features of a risk can have on rating that risk

• explain risk management features of a risk and explain to a customer what steps they can take to reduce or eliminate the possibility of loss

• Why Customers buy Commercial Property Insurance • The Different Cover Levels Available

• Study of a Typical Policy Structure as an Overview

• An Outline of Policy Cover and the Main Exclusions and Restrictions

• The Principles of Underwriting and Pricing and the Differences between the Two • The Factors involved in the Assessment of Commercial Property Insurance Risks • The Principles of Claims Handling for Commercial Property Insurance

• Typical Methods of Investigation used in Commercial Property Insurance Claims Handling

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Risk Management and Putting it into Practice – Intermediate

Introduction

This one day practical workshop provides an insight into the theory of Risk Management but focuses on the practical applications with regard to the main Commercial insurance classes. It would be a valuable workshop for staff who need to offer advice or who are already involved in the delivery of such services to customers. It could also be used as a refresher for those already providing Risk Management solutions.

• demonstrate an awareness of what risk means and its key characteristics

• demonstrate understanding of the stages involved in the Risk Management process

• adapt Risk Management theory to practical problems encountered in successfully insuring Commercial Property, Liability and Motor Fleet risks

• show an awareness of the purpose of Disaster Recovery Planning and how it can be carried out in practice

• Risk and its Key Characteristics

• Definition of Risk Management – What is it and How is it Done

• Steps in the Risk Management Process, with Examples of the Main Techniques a Risk Manager will Use in Identification, Analysis and Decision Making

• The role of the Risk Manager

• Examples of Risk Management in Practice, with Consideration of Application to Specific Commercial Insurance Classes

• Property – Fire, Weather, Theft, Other Perils • Liability

• Motor Fleet

• Disaster Recovery Planning - a Brief Overview of its Purpose and Process • Contractual Transfer

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• Overview of Risk Retention Techniques • Monitoring and Reporting Risk

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