Prospering in a World of Change
Complexity You Can Control
For any business, regardless of its size or industry,
change is a constant.
Identifying and adapting to change
systematically leverages new opportunities and
mitigates risks.
Even successful companies must learn to
anticipate change and prepare for its
inevitable impact.
Opportunities Captured
•
Dell Computers — Direct business model
•
Toyota — Reliable, inexpensive autos
•
McDonalds — From Happy Meals to healthy
meals
Opportunities Missed
•
Kodak — Late to digital camera market
•
Intel — Loses 64-bit chip intro to AMD
•
GM — Oldsmobile brand identity lost
The Challenge:
•
Recognize change
•
Know what to do
•
Do it quickly
Act Fast.
Act Fast.
Act Smart.
Act Smart.
(Easier said than done ...)
Instruments of Change
External Instruments
External Instruments
of Change
of Change
Internal Instruments
Internal Instruments
of Change
of Change
•
•
Products
Products
•
•
Policy
Policy
•
•
Behavior
Behavior
•
•
Employee
Employee
Retention
Retention
•
•
Regulatory
Regulatory
•
•
Competitive
Competitive
•
•
Shifting Markets
Shifting Markets
•
•
Customer
Customer
Retention
How well does your organization
address change today?
The Big Question
How do you rate?
How do you rate?
Prospering
Prospering
Flailing
The Right Answer
You need an approach to deal
effectively with the instruments of
change that affect your organization
… from recognition through response.
How We Help
The Stratagem Guide to the Change Life Cycle
Identify Manage Control Communicate Audit Define
Elements of Successful Change
•
•
Conceptualize
Conceptualize
•
•
Communicate
Communicate
•
•
Train
Train
•
•
Define
Define
•
•
Automate
Automate
•
•
Control
Control
•
•
Configure
Configure
•
•
Convert
Convert
•
•
Accelerate
Accelerate
Technology
Technology
Process
Process
People
People
Workforce Development &
Workforce Development &
Communication
Communication
Business Challenge
Business Challenge
Prepare over 1,500 geographically dispersed personnel to
Prepare over 1,500 geographically dispersed personnel to
use a new, Web
use a new, Web--based pointbased point--ofof--sale applicationsale application
Solution
Solution
Design and develop an end
Design and develop an end--toto--end solutionend solution::
•
• Communications planningCommunications planning •
• ExecutionExecution •
• TrainingTraining •
• JustJust--inin--time supporttime support
A hands
A hands
-
-
on, Web
on, Web
-
-
based training
based training
simulation application
simulation application
Workflow and Processes
Workflow and Processes
Business Challenge
Business Challenge
Streamline processes and shorten the time and effort
Streamline processes and shorten the time and effort
required to support customers.
required to support customers.
Solution
Solution
Define a complete Business Model of the company
Define a complete Business Model of the company’’s s operational and accounting processes.
operational and accounting processes. Develop RFP Develop RFP for ERP system.
for ERP system.
Business Model supports full assessment
Business Model supports full assessment
and selection of ERP
and selection of ERP
system.
system.
Software Release Management
Software Release Management
Business Challenge
Business Challenge
Overcome logistical and quality problems that prevent delivery o
Overcome logistical and quality problems that prevent delivery of f timely, accurate software releases
timely, accurate software releases
Solution
Solution
Conduct a client software configuration management survey to
Conduct a client software configuration management survey to
uncover failure areas and implement a cross
uncover failure areas and implement a cross--platform solution:platform solution:
•
• Release cycle time cut by 75%Release cycle time cut by 75% •
• Greater accuracy in software releasesGreater accuracy in software releases •
• Teams in different countries work together betterTeams in different countries work together better
Improved efficiency and accuracy
Improved efficiency and accuracy
for global
for global
I
I
T operation
T operation
Act Fast.
Act Smart.
Process
Act Fast.
Act Smart.
Managing Process Change
Managing Process Change
Business Challenge
Business Challenge
Redirect contracting, product planning, order fulfillment,
Redirect contracting, product planning, order fulfillment,
and logistics systems to regain market share.
and logistics systems to regain market share.
Solution
Solution
Define strategic goals and strategies that support direct
Define strategic goals and strategies that support direct
customer relationship; define critical success factors for
customer relationship; define critical success factors for
each goal and objective; implement this blueprint.
each goal and objective; implement this blueprint.
Lesson Learned: Business owns change
Lesson Learned: Business owns change
definition.
Act Fast.
Act Smart.
Managing Process Change
Managing Process Change
Business Challenge
Business Challenge
Resolve supply chain stresses that lead to missed
Resolve supply chain stresses that lead to missed
delivery dates and internal competition among servi
delivery dates and internal competition among service ce groups for scarce resources
groups for scarce resources..
Solution
Solution
ConceptualizConceptualize, define, and implement a single order e, define, and implement a single order fulfillment and supply chain b
fulfillment and supply chain business model that usiness model that follows a single planning, manufacture, and
follows a single planning, manufacture, and
distribution process to meet all internal demand
distribution process to meet all internal demand..
Lesson Learned: Once developed,
Lesson Learned: Once developed,
a business model enables a company
a business model enables a company
to address change issues quickly and
to address change issues quickly and
completely.
Act Fast.
Act Smart.
Managing Process Change
Managing Process Change
Business Challenge
Business Challenge
Explore the outsourcing of commodity manufacturing
Explore the outsourcing of commodity manufacturing
capabilities to a third par
capabilities to a third party at a time when developing, ty at a time when developing, engineering, marketing, and selling remain core
engineering, marketing, and selling remain core
competencies.
competencies.
Solution
Solution
Use the business model already in place to define and
Use the business model already in place to define and
control
control the sharing of responsibilitiesthe sharing of responsibilities..
Lesson Learned: The
Lesson Learned: The
‘
‘
what
what
’
’
of business
of business
processes rarely changes; the
processes rarely changes; the
‘
‘
how
how
’
’
and
and
‘
‘
where
where
’
’
change constantly. Focus on
change constantly. Focus on
‘
‘
why
why
’
’
and
Act Fast.
Act Smart.
Managing Process Change
Managing Process Change
Business Challenge
Business Challenge
Streamline processes and shorten the time and effort
Streamline processes and shorten the time and effort
required to support customers.
required to support customers.
Solution
Solution
Define a complete Business Model of the company
Define a complete Business Model of the company’’s s operational and accounting processes.
operational and accounting processes. Develop RFP Develop RFP for ERP system.
for ERP system.
Lesson Learned: Once a business model is
Lesson Learned: Once a business model is
adequately defined, approaches based on it
adequately defined, approaches based on it
are scalable.
Act Fast.
Act Smart.
Lessons Learned
•
Business Goals & Drivers are Stable
•
A Business Model must directly support the
Business Goals & Objectives
•
Once established, a Business Model becomes the
foundation for addressing change
•
Using a Business Model approach, Requirements
Definition becomes an efficient, high-quality,
Act Fast.
Act Smart.
Applying these ‘Lessons Learned’
•
Separate Change Definition from Change
Implementation
•
Package multiple changes together and implement
releases rather than individual projects
•
Manage the impact of change through well-defined
Change Management and Configuration
Act Fast.
Act Smart.
How Stratagem has responded to
these lessons learned:
•
Designed a new approach to
Requirements Definition called ‘XRD’
– eXtreme Requirements Definition
•
Integrated XRD into an Enterprise
Change and Configuration
Management (ECCM) approach
We’d love to tell you more. You can
reach us at 800.228.4422.
