Prospering in a World of Change. Complexity You Can Control

21  Download (0)

Full text

(1)

Prospering in a World of Change

Complexity You Can Control

(2)

For any business, regardless of its size or industry,

change is a constant.

Identifying and adapting to change

systematically leverages new opportunities and

mitigates risks.

Even successful companies must learn to

anticipate change and prepare for its

inevitable impact.

(3)

Opportunities Captured

Dell Computers — Direct business model

Toyota — Reliable, inexpensive autos

McDonalds — From Happy Meals to healthy

meals

(4)

Opportunities Missed

Kodak — Late to digital camera market

Intel — Loses 64-bit chip intro to AMD

GM — Oldsmobile brand identity lost

(5)

The Challenge:

Recognize change

Know what to do

Do it quickly

Act Fast.

Act Fast.

Act Smart.

Act Smart.

(Easier said than done ...)

(6)

Instruments of Change

External Instruments

External Instruments

of Change

of Change

Internal Instruments

Internal Instruments

of Change

of Change

Products

Products

Policy

Policy

Behavior

Behavior

Employee

Employee

Retention

Retention

Regulatory

Regulatory

Competitive

Competitive

Shifting Markets

Shifting Markets

Customer

Customer

Retention

(7)

How well does your organization

address change today?

The Big Question

How do you rate?

How do you rate?

Prospering

Prospering

Flailing

(8)

The Right Answer

You need an approach to deal

effectively with the instruments of

change that affect your organization

… from recognition through response.

(9)

How We Help

The Stratagem Guide to the Change Life Cycle

Identify Manage Control Communicate Audit Define

(10)

Elements of Successful Change

Conceptualize

Conceptualize

Communicate

Communicate

Train

Train

Define

Define

Automate

Automate

Control

Control

Configure

Configure

Convert

Convert

Accelerate

Accelerate

Technology

Technology

Process

Process

People

People

(11)

Workforce Development &

Workforce Development &

Communication

Communication

Business Challenge

Business Challenge

Prepare over 1,500 geographically dispersed personnel to

Prepare over 1,500 geographically dispersed personnel to

use a new, Web

use a new, Web--based pointbased point--ofof--sale applicationsale application

Solution

Solution

Design and develop an end

Design and develop an end--toto--end solutionend solution::

• Communications planningCommunications planning •

• ExecutionExecution •

• TrainingTraining •

• JustJust--inin--time supporttime support

A hands

A hands

-

-

on, Web

on, Web

-

-

based training

based training

simulation application

simulation application

(12)

Workflow and Processes

Workflow and Processes

Business Challenge

Business Challenge

Streamline processes and shorten the time and effort

Streamline processes and shorten the time and effort

required to support customers.

required to support customers.

Solution

Solution

Define a complete Business Model of the company

Define a complete Business Model of the company’’s s operational and accounting processes.

operational and accounting processes. Develop RFP Develop RFP for ERP system.

for ERP system.

Business Model supports full assessment

Business Model supports full assessment

and selection of ERP

and selection of ERP

system.

system.

(13)

Software Release Management

Software Release Management

Business Challenge

Business Challenge

Overcome logistical and quality problems that prevent delivery o

Overcome logistical and quality problems that prevent delivery of f timely, accurate software releases

timely, accurate software releases

Solution

Solution

Conduct a client software configuration management survey to

Conduct a client software configuration management survey to

uncover failure areas and implement a cross

uncover failure areas and implement a cross--platform solution:platform solution:

• Release cycle time cut by 75%Release cycle time cut by 75% •

• Greater accuracy in software releasesGreater accuracy in software releases •

• Teams in different countries work together betterTeams in different countries work together better

Improved efficiency and accuracy

Improved efficiency and accuracy

for global

for global

I

I

T operation

T operation

(14)

Act Fast.

Act Smart.

(15)

Process

Act Fast.

Act Smart.

Managing Process Change

Managing Process Change

Business Challenge

Business Challenge

Redirect contracting, product planning, order fulfillment,

Redirect contracting, product planning, order fulfillment,

and logistics systems to regain market share.

and logistics systems to regain market share.

Solution

Solution

Define strategic goals and strategies that support direct

Define strategic goals and strategies that support direct

customer relationship; define critical success factors for

customer relationship; define critical success factors for

each goal and objective; implement this blueprint.

each goal and objective; implement this blueprint.

Lesson Learned: Business owns change

Lesson Learned: Business owns change

definition.

(16)

Act Fast.

Act Smart.

Managing Process Change

Managing Process Change

Business Challenge

Business Challenge

Resolve supply chain stresses that lead to missed

Resolve supply chain stresses that lead to missed

delivery dates and internal competition among servi

delivery dates and internal competition among service ce groups for scarce resources

groups for scarce resources..

Solution

Solution

Conceptualiz

Conceptualize, define, and implement a single order e, define, and implement a single order fulfillment and supply chain b

fulfillment and supply chain business model that usiness model that follows a single planning, manufacture, and

follows a single planning, manufacture, and

distribution process to meet all internal demand

distribution process to meet all internal demand..

Lesson Learned: Once developed,

Lesson Learned: Once developed,

a business model enables a company

a business model enables a company

to address change issues quickly and

to address change issues quickly and

completely.

(17)

Act Fast.

Act Smart.

Managing Process Change

Managing Process Change

Business Challenge

Business Challenge

Explore the outsourcing of commodity manufacturing

Explore the outsourcing of commodity manufacturing

capabilities to a third par

capabilities to a third party at a time when developing, ty at a time when developing, engineering, marketing, and selling remain core

engineering, marketing, and selling remain core

competencies.

competencies.

Solution

Solution

Use the business model already in place to define and

Use the business model already in place to define and

control

control the sharing of responsibilitiesthe sharing of responsibilities..

Lesson Learned: The

Lesson Learned: The

what

what

of business

of business

processes rarely changes; the

processes rarely changes; the

how

how

and

and

where

where

change constantly. Focus on

change constantly. Focus on

why

why

and

(18)

Act Fast.

Act Smart.

Managing Process Change

Managing Process Change

Business Challenge

Business Challenge

Streamline processes and shorten the time and effort

Streamline processes and shorten the time and effort

required to support customers.

required to support customers.

Solution

Solution

Define a complete Business Model of the company

Define a complete Business Model of the company’’s s operational and accounting processes.

operational and accounting processes. Develop RFP Develop RFP for ERP system.

for ERP system.

Lesson Learned: Once a business model is

Lesson Learned: Once a business model is

adequately defined, approaches based on it

adequately defined, approaches based on it

are scalable.

(19)

Act Fast.

Act Smart.

Lessons Learned

Business Goals & Drivers are Stable

A Business Model must directly support the

Business Goals & Objectives

Once established, a Business Model becomes the

foundation for addressing change

Using a Business Model approach, Requirements

Definition becomes an efficient, high-quality,

(20)

Act Fast.

Act Smart.

Applying these ‘Lessons Learned’

Separate Change Definition from Change

Implementation

Package multiple changes together and implement

releases rather than individual projects

Manage the impact of change through well-defined

Change Management and Configuration

(21)

Act Fast.

Act Smart.

How Stratagem has responded to

these lessons learned:

Designed a new approach to

Requirements Definition called ‘XRD’

– eXtreme Requirements Definition

Integrated XRD into an Enterprise

Change and Configuration

Management (ECCM) approach

We’d love to tell you more. You can

reach us at 800.228.4422.

Figure

Updating...

References

Related subjects :