Ticketing Help
Here at Roots Hall we have introduced a new ticket system with our partners, Advance Ticketing. We want to make the experience of purchasing tickets and season cards with Southend United a quick, secure and enjoyable experience via computer, laptop, tablet or mobile. We urge supporters to secure their tickets in advance of games. To help we have listed below key tips to getting your started. If we can help in any way please contact us via: 08444 770077 or [email protected]
How to log-in for the first time if you are an EXISITING Southend United customer:
1. You will need to enter your customer number or the email address registered with our old ticketing system.
2. Your password is automatically set to your postcode, this is without spaces. E.g. SS26NQ. You can change your password to something of your choice when logged in if you wish.
How to log-in for the first time if you are a new Southend United customer: 1. At the ‘Log-in’ page simply select the option to Register. Enter your personal
details – don’t worry we will look after them! How to purchase tickets:
1. Select the ticket tab and follow instructions from the drop down menu. 2. Select relevant home or away game.
3. Select relevant game you wish to attend. 4. Click Buy Tickets
5. Select from Choose your own seat OR Best available: (Home games only). A: Manually select your preferred location and seat(s) from those coloured green. Check your order on the right hand side and click Buy
B: Select your preferred stand and area with desired ticket quantity and we will automatically select the best seats available.
6. If you are purchasing away games the same process applies but all you need to do is to select the quantity of each price band you require. No seating information or map of the ground is provided. We then allocate you tickets from the batch we have been sent.
7. Once you have selected your tickets and clicked Buy you will then need to log in, this requires your customer number and password. If you haven’t got these details you can contact us.
8. From here you can select the relevant price band for each of the tickets you are purchasing.
9. If you wish you can also add Friends & Family into your account. You can do this by clicking on your name which then gives a drop down saying ‘Register friends and family’ Alternatively you can ‘Friends and family’ at the bottom of the page.
• What is Friends & Family? We want to reward regular purchasers and attendees of Southend games – by registering your Friends & Family their attendance will be recorded against their account meaning they will gain future ticket priority for the really big games!
10. You just need your Friends/Family customer number(s), surname(s) and postcode(s).
11. Click ‘Add to my Friends & Family.
12. Back in your basket you can view who has what ticket allocated from your Friends & Family.
13. In your basket you can then save your selection as your favourite seat. To do this click the star icon on the right hand side – then next time you purchase you can re-purchase that seat – subject to availability.
14. Click Check out
15. You will then need to enter your payment details.
16. Upon completion an on-screen summary will be displayed and a confirmation email sent – Enjoy the game!
How to Buy a New Season Ticket:
A Season Card holder at Roots Hall allows Blues Fans to show their support and save money!
1. We have two choices for you as a new Season Card holder:
• Choose your own seat - this option allows you to select your exact area and seating location.
• Best Available - choose your preferred stand / area and we will select the best seats available for you.
2. Upon selection of your new Season Card simply Log-in – see above for details on how to Log-in.
3. You will need your unique customer number and password – if you have not yet registered select Register from the Log-in screen.
4. Once logged in you will be able to change the price bands and apply any existing or new Friends & Family that are being purchased as well.
5. Proceed to the checkout where you will need to enter your payment card details. Unfortunately we do not accept American Express.
6. When your sale is complete the confirmation page will be displayed and an email confirming your purchase and the ticket delivery/collection process - please keep this for records.
Frequently Asked Questions 1. I am having trouble logging in, what do I do?
If you are already registered for the online service and you are having trouble logging in, try the following:
o Check whether Caps Lock is activated on your keyboard. Passwords are case
sensitive; so ensure that you are entering your password exactly as you originally created it.
o Please ensure all the details you enter are correct.
o If your still having problems please call us on 08444 770077 or send an email to
o The box office is open Monday – Friday 9.30am – 5pm and Saturdays 10am-3pm.
Match days we are open until kick off and half an hour after following the game. 2. I am having trouble registering, what do I do?
If you have completed an online registration and your registration has not been successful this usually means that your details already exist on our system. The system will not allow duplicate records. Please contact the Ticket Office on 08444 770077.
3. I have purchased tickets from Southend United previously, how do I register for online ticket sales?
If you have purchased tickets from Southend United previously, then you have already been assigned a Customer Number, your password is automatically set to your postcode which has no spaces and is upper case. Experiencing problems? Please contact us via 08444 770077 or email us on [email protected] 4. How do I know my transactions are secure?
All transactions change to 'secure mode' as you log in. You can identify this by the padlock appearing in the lower edge of your browser. This is your assurance that no one can intercept your details and that you can change your personal information and make purchases via the online ticket system with confidence.
Your Roots Hall Match Day Experience.
• Parking: Unfortunately we do not have any match day parking available. The end of every season we keep a waiting list and if any seasonal passes become available we can contact you. We have off street parking available near the ground.
• Is my data secure: We understand the importance of your personal details. Via our secure ticketing website we have state of art security provided by our ticket partner, Advance Ticketing.
• How to add people to your Friends & Family: Once logged in if you click your name this then gives a drop down saying ‘Register friends
and family’ Alternatively you can click ‘Friends and family’ at the bottom of the page.
• Food and drink available in the ground: Burgers, Sausages, Pies and Sweets. Hot and cold drinks are available along with alcohol drinks in the bars.
• Ticket transaction fees: A charge of £1.50 is charged per transaction when calling the box office.
• When tickets will be sent: Tickets are posted daily at 5pm. If you order more than 3 working days before the fixture tickets will be sent first class to you for a cost of £1.If you order less than 3 days before the fixture your tickets will need to be collected.
• I have lost my tickets what do I do: Please visit the ticket office and we will confirm your details. A duplicate ticket will be printed at a cost of £4.
• Items not to be brought into the ground: Knives, Fireworks, Smoke Canisters, Air Horns, Flares, Weapons, Dangerous or Hazardous items, Laser devices, Glass bottles, glass vessels, Cans, Poles and any article that might be used as a weapon and/ or compromise public safety. Any person in possession of such items will be refused entry to the ground.
• Nearest train stations and directions: The closest station to the ground is Prittlewell about a 5 minute walk away it is served by trains from London Liverpool Street. As you exit the station turn right you will then come to cross road with traffic lights, on your right is a fish and chip shop, pass this then turn right walk 100 yards and the ground is tucked away on the left.
• Family friendly area of the ground: We offer a family enclosure in the West Stand and South Lower is also our family area.
• Shop opening times: Box Office and shop opening times: The box office is open Monday – Friday 9.30am – 5pm and Saturdays 10am- 3pm. Match days we are open until Kick off and half an hour following the game.
• Gate times / match timings: Gates open an hour and a half prior to kick off.