Pearson VUE, Testing and
Workforce Development
NCS Pearson
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NCS Pearson
is a recognized leader in
providing high quality testing and
assessment solutions to a wide range
of users
– As a global provider of applications, services,
and technologies for education, testing,
assessment, government, and complex data management, NCS Pearson is synonymous with testing and assessment
NCS Pearson e-Learning
Your gateway to extensive
Product-Driven Web-Based Training Online Course-ware Online Testing &
Certification Development Workforce Assessments & On-line Courses Content Filled LMS built on Blackboard Platform Online Delivery of Corporate Training & MBAs Portal of Education Tools for K-12 to Lifelong Learning Online Resource Center for IT Content Custom Distance Learning Design and Development Education Portal Development
VUE Testing Services
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Pearson VUE
delivers electronic test and
certification capabilities to the public and
private sector of the education industry
– VUE administers thousands of tests monthly
in more than 3,500 third-party testing centers in 130 countries
– Many of the testing centers are located within
IT Training and Education Centers
– Student users can visit the VUE website to
learn about, register, and pay for tests
– One of the unique features of VUE is that it
uses adaptive testing techniques, which alters the questions the student is asked depending upon answers given
Workforce Development Examples
z DoD - designed and validated survey system for the Congressionally-mandated math and science STARBASE program for DoD students z IRS - designed and validated a Customer Service assessment that
measured 64 technical areas of the U.S. Tax Code
z Postal Service Leadership Training Academy - won contract to provide management and leadership assessment model (CLI
Leadership Multi-rater)
z VBA - won contract to build IT skills matrix for all information technology positions within the VBA
z VA Employee Education System (EES) - won contract build new competency models for various positions in the VA’s EES
z FEMA - won contract to provide executive development, leadership assessment and survey tools for senior FEMA managers
IRS Case Study
Assessing the core competencies and training needs of workforce
z The Challenge
– The IRS realized it needed to take aggressive action to improve customer satisfaction at all levels and the performance of its current workforce in order to meet the growing demands from both taxpayers and the Congressional oversight Committees
z The Goal
– Develop a agency-wide “Performance Development System” that implements new workforce competency and reengineering models in order to fill employee gaps
z The Approach
– Pearson worked with IRS leaders to develop a modern workforce reengineering program
– Pearson designed and validated new workforce competency models for various positions
– Competency models were approved by IRS subject matter experts and union representatives
– These models drove development of over 20 new competency-based training needs assessment tools for the selected positions
– Assessment tools were used as the building block of the Individual Development Plans (IDPs) of IRS employees
– Conducted rigorous validated studies to meet IRS guidelines
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The Results
– Assessed over 30,000 IRS
employees for core competencies
– Performed “outcomes studies” to document changes in performance post training intervention
– Demonstrated overall gains in
customer service, problem solving, and other selected competencies
– Documented overall performance gains ranging from 2-5% for certain employees
– Economic analysis study translated performance gain to $102 million in annual savings
– Expand Performance Development System to other IRS occupations
A Telecommunications Case Study
Virtual University achieves mission critical business objectives
z The Challenge
– To create a leading edge Web University to achieve important cost and performance measures
– Using a vision set for by the client, Pearson designed and created the site’s infrastructure, content and functionality
z The Goal
– To improve delivery and sales management processes, reduce training cost associated with travel, and reduce sales force churn
z The Approach
– Analyzed the target population including skills, capabilities, hardware and software needs
– Devised a comprehensive design strategy encompassing instructional approach, architectural design, media selection and performance standards
– Developed the site including system interfaces, content development or conversion, performance reporting capabilities, data storage and computer-managed instruction components
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The Results
– Achieved ROI of over $1 million by reducing travel costs, cutting the classroom time from 2 to 1 week and providing instruction to 3,000 more representatives
– Improved sales effectiveness with cutting edge technology and proven instructional design principles
– Award winning approach - Silver Medal at the 1998 Multimedia and Internet Training Awards
– Maximized student engagement by using a thematic approach of a virtual adventure in world travel
– Reduced employee churn by providing access to improved,
standardized, continuously available and measured information
Workforce Development Solutions
z Pearson Reid London House is a leader in providing workforce development solutions for pre-employment recruiting, selection, leadership and management development, and organizational development and training
– Solutions include: z recruiting tools
z skills and aptitude tests z organizational surveys
z human resources assessments z consulting services
z Reid London House combines the forces of NCS London House and Reid Systems, Inc. to become a single source provider of human resources assessments and services z NCS London House has offered workforce development
tools and services to help employers recruit, accurately select, and continuously develop employees and
