LeadDesk
Software Platform
& Ecosystem
Partnering opportunities for operators,
lead brokers, technology providers &
service companies
LeadDesk
Software Platform
& Ecosystem
Available E
urope-wide!
LeadDesk Software is
an All-in-One Offering
for Call Centers and
Telesales Units
Easy-to-use, confi gurable cloud software
Scalable – 1-1000s of agents
VoIP, GSM modem & hybrid telephony Predictive, progressive, preview & account dialer modes
Advanced monitoring & reporting
Secure & compliant with EU directives & local regulations
No CAPEX, low OPEX
LeadDesk is the industry-leading software
for call center, inside sales and telemarketing
operations. Millions of calls and 100,000+ orders
handled each week. Our products serve all sizes,
from freelancers to large, multi-site enterprise
users. Frustration-free usability, wide options to
customize.
Could Participating
in the LeadDesk
Technology Platform
Boost Your Business?
What are the different ways to
take part as a partner?
1 LeadApps. Create an app on the LeadDesk platform. 2 Software integrations. Integrate LeadDesk into your or your client’s software.
3 LeadDesk Contacts. Are you a contact broker? Distribute leads in the secure LeadDesk platform. 4 LeadPro. This program is for local resellers and service providers.
5 Operator services. Let’s provide LeadDesk to your subscribers. Or perhaps bundle your operator service into the LeadDesk offering.
How to get started?
Contact us to get a free assessment of the potential partnering benefi ts LeadDesk software could bring to you!
Or, continue reading to get to the details.
LeadDesk also cooperates with other technology
and service providers to complement and
distribute its platform.
CONTACT GLOBAL SALES
Mr. Lauri Pukkinen | +49 151 70226715 [email protected]
Could Participating
in the LeadDesk
Technology Platform
Boost Your Business?
LeadDesk also cooperates with other technology
CL
Who Is LeadDesk
Software for?
Example customer industries
Example customer activities
Lead generation & Inside sales units
Call center & Telemarketing org’s
Outsourcers
Performancemarketing Business services
Home improvement services HR/Contracting Food supplements Consumer credit Others Insurance Software & IT services PayTV
Media & Publishing Telecommunications Charity & Fundraising Investing
Energy
Internal & service providers • B2B • Outbound projects
Internal & service providers • B2B & B2C • Inbound & Outbound projects
Product owners working with service providers • B2B & B2C • Outbound projects
Other segments include, e.g., Debt collection & Teleresearch
Areas for Partnering
LeadDesk Contacts
B2C and B2B direct marketing contacts from the leading national databases - Can be integrated to LeadDesk Software or used as a separate product.
Operator services
We can provide LeadDesk to the customers in your operator service. Or we can bundle your operator service into our customer offering.
Software integrations
LeadDesk cooperates with select technology companies and service providers to deliver innovative extensions to LeadDesk Software in the areas of CRM, advanced multi-channel workflow, data visualization, customer online tracking etc.
LeadPro
LeadDesk coordinates its network of third party developers via the PCS (Professional Customer Services) unit. Our developer network operates in three continents. In specifi c markets LeadDesk works with local reseller partners to provide the best possible service to local customers.
LeadApps
Create an app on the LeadDesk platform! Existing Apps include reporting, compliance tools, gamifi cation, etc.
LeadApps Can Be
Activated Right
in the LeadDesk
Software Admin
Panel
LeadDesk Software
Architecture in the
Standard LeadDesk
Hosting Setup
Scalable
• LeadDesk is a true cloud application, delivered over standard web technologies
• Developed with the best blend of open source and license technologies
• High availability form world-class infrastructure Open and closed technologies combined to provide best mix
• Every part of our system can be scaled down or up in real time
Resilient
• Designed as a fault-tolerant multi-site, multi-tenant system
• Failure of any one component does not affect the customer’s overall operations
• Back end audio infrastructure is separated to provide resilience
• Customers can use their own PBX or on-premise telephony solution if required
The Standard LeadDesk Hosting
Setup Is 100% Cloud
Secure
• Security-driven, fi rewalled and monitored 24/7 • Real-time server status public at status.leaddesk.com • Hardened servers that meet industry standards • LeadDesk architecture is managed in line with Cloud • • Security Alliance and ISO27001 best practice
1.
VoIP, LeadDesk operator
services
• Client will get VoIP access directly through LeadDesk • Utilizes LeadDesk’s own telephone switch (PBX) hosted by LeadDesk
• From software’s point of view, the VoIP access is just normal VoIP registrar
• From network’s point of view, LeadDesk with VoIP is just like any SIP hard/softphone
• Extensive codec support: G.711, G.729, GSM, G.722, etc • Same voice call recording method as in GSM option: recording made on the client side and after the call sent to the server
• Core benefits: unlimited capacity (suitable for callcenters with 150+ agents in one site), very clear audio quality and fast connection time, most likely very competitive pricing compared to own VoIP operator; available also as browser-only model • Disadvantages: setup fees (if proper network infrastructure is not already in place)
2.
VoIP, client’s own operator
• Client can make the contract with any VoIP operator • From software’s point of view, the VoIP access is just normal VoIP registrar
There Are Three
Alternatives
for LeadDesk
Telephone
Technology
• From network’s point of view, LeadDesk with VoIP is just like any SIP hard/softphone
• Extensive codec support: G.711, G.729, GSM, G.722, etc • Same voice call recording method as in GSM option: recording made on the client side and after the call sent to the server
• Core benefits: unlimited capacity (suitable for callcenters with 150+ agents in one site), very clear audio quality and fast connection time; available also as browser-only model
• Disadvantages: individual client/customer may not be able to negotiate competitive prices
directly; possible problems with internet bandwidth and firewalling; setup fees
3.
GSM modem attached to the
client computers
• Utilizes GSM network, the calls do not cause any extra real-time load for IP network bandwidth or issues with company firewalls
• Each modem has own SIM card, the modem is NOT locked to any operator (client can use any
subscription)
• Voice call recording made on the client side and after the call sent to the server
• Core benefits: ultimate cheap in certain countris, stabile audio quality, very mobile, and works perfectly in environments with limited internet bandwidth • Disadvantages: does not work without a client software (available only for Windows)
The Basic
Integrations Points
Inside LeadDesk
Software
AREA
INTEGRATION/
CUSTOMIZATION
POSSIBILITIES
• Admin panel view customizable
• New tabs can be added • More settings can be added
• All admin tasks can be automated
• Built-in custom reporting tool
• Interface to add tailored reports by LeadDesk PCS or customer • Automated reporting logic
• All LeadDesk data can be pushed to a replica server
• Also specifi c datum, e.g., call recordings, can be stored even only locally
ADMIN
REPORTING
• Widgets in different tabs • Dialing view & logic
• Widgets in different tabs • Pull/push information during the call
• Show external web sites (e.g., CRM/ERP, own websites, maps, order-forms, product owner systems
• Send data to an outside
system live after a call ends (e.g., automatically add call details to customers CRM, analyse the call, modify contact list
• Open any website after the call ends (e.g., surveys, ratings, customers internal tools)
The basic flow of activities.
BEFORE CALL
DURING CALL
AFTER CALL
LEADDESK AND CRM
The basic flow of activities.
