APPROVAL. Dr. Nyambane David







Full text



I MUGISHA Epaphura do declare that this dissertation is my original work. It has not been presented for any award in any University, college or other institution of higher Learning.



"I confirm that the work reported in this dissertation was carried out by the candidate under my supervision and has been submitted with my approval".

Dr. Nyambane David Date



I dedicate this dissertation to my Dear wife Wibabara Joan and my Daughter Mihigo Blessing and my Son Mihigo Dan for the support and the words of encouragement I dedicate this research work also to my mother Mukarusine Miriyeri for support during my education.




This work would not have been a success without the support and guidance of relatives and friends. Therefore, thanks go to them through guidance that could have been directly or indirectly felt.

I am greatly indebted to Dr Nyambane David for undertaking the task of supervising the research leading to this dissertation. I gained a tremendous amount of knowledge under his supervision for expertise, time, care and compassion that have made this work successful and complete. May God bless him. I thank KIU for all work done towards my studies at University. I am very thankful to my fellow students in my group for the wonderful moments and learning experience we shared for the last two years. Not of course forgetting my classmates Kizihira Alphonse, Tumwine Venant, Muhire Modest, Nteziyaremye Jerome.

I am very thankful to almighty God for the good health during my studies for the last two years.


v TABLE OF CONTENTS: PAGE Declaration .………...……….………..…….i Approval………...………..…….ii Dedication…….……….………iii Acknowledgement……….………...iv Table of Contents..……….………..v ListofTables………...x List of Abbreviations……….………xii Abstract………...…….xiii CHAPTER ONE 1.0. Introduction…….……….1 1.1. Background………..1 1.1.1 Historical Perspective………1 1.1.2 Theoretical Perspective………5 1.1.3 Conceptual Perspective………7 1.1.4 Contextual Perspective………..………10

1.2. Statement of the problem……….……….………..11



1.4. Objectives of study………..………..………12

1.5. Research questions………..………..12

1.6. Scope of study……….……….12

1.7. Significance of the study………..……….……..………12

CHAPTER TWO 2.0 Literature Review…………..………..…………...13

2.1 Introduction………..…….13

2.2 The structure of Micro Finance interests..………..…...15

2.3 Key institutional issues………..16

2.4 The roles of government and the central bank………..18

2.5 Rational for high MF interest rates………22

2.6 Affordability of MF interest rates by the poor………25

2.7 Who are the clients of microfinance institution………26

2.7.1 Credit………27

2.7.2. Credit analysis……….……….27 Factors to consider in credit analysis………28 The lending process……….………30 Check on collateral and preparation of loan agreement……...32

2.7.3 Default loans……….32



2.7.5 Indicators of default loans………..35

2.7.6 Management and control of potential loan losses……...………...36

2.7.7 Prevention of problem loans and loss ……….………37

2.7.8. Handling default loans………...………38

2.7.9 Conclusion ………...………….42 CHAPTER THREE 3.0 Methodology.……….43 3.1. Introduction………..43 3.2 Research design………….………..44 3.3 Target Population………..……….……...44 3.4 Sampling Strategies………..44

3.5 Data collection methods………45

3.6 Data collection instruments…..………..………46

3.7 Data quality control……….47

3.8 Administrative Procedure……….………47

3.9 Data analysis………..…………47

3.10 Limitations of the study…….……….….………..48





Data presentation, analysis and interpretation…..…..……….49

4.1 Introduction………..……….49

4.2 MFI interest rate charges in Rwanda………..………...49

4.3 The importance of unit cost of lending………50

4.4 Limited sources of funds for on-lending……….52

4.5 The importance of risk………56

4.6 The roles of government and the central bank…………..….………….…57

4.7 Data interpretation…..………59 4.7.1 Primary data………..………59 Questionnaire…..………..59 4.7.2 Secondary data………...………..64 Interview……….66 4.7.3 Conclusion………..69 CHAPTER FIVE 5. 0 Summary, conclusion and recommendations………..………..70

5.1 Summary of findings……….….………70

5.2 Conclusion. ………72

5.3 Recommendations ………..…74



5.5 References..………77

5.6 Appendices………...81





Table 1.1 Dates when some Micro Finance Institutions in Rwanda were established………..2

Table 1.2 present savings and loans for the period 2007-2010



Table 1.3 Consolidated Financial Statement of Micro Finance Institutions on December 31st 2009………4

Table 2.1 Comparative interest rates in 6 Asian economies..………..……….…………22

Table2.2 A hypothetical Cost structure of a Commercial bank and Micro Finance Institution………..…….……….24

Table 4.1 Interest rates of Micro Finance Institutions in Rwanda………50

Table 4.2 Comparative interest rates in Rwanda.…………..….………51

Table 4.3 Interest rates for Agriculture Projects in Rwanda..……..……….51

Table 4.4 Inflation rate Rwanda..………..………..53

Table 4.5 Trends of deposits and credits of one Micro Finance Institution in Rwanda.……….……..54

Table 4.6 Education level analysis……….………..………59

Table 4.7 Analysis of clients with credits…………..……….……….60

Table 4.8 Analysis of credit management literacy………..……….61

Table 4.9 Analysis of economic activities of clients……….……….……….….61



Table 4.11 Analysis of interest rate per month……..………..62

Table 4.12 Problems encountered during credit repayment period……….………..………..63

Table 4.13 Presents doubtful debts for the period 2007-2010……….64

Table 4.14 Bad debts written off……...………65



List of Abbreviations

MFIs: Micro Finance Institutions MF: Micro Finance

Rwf: Rwandan Francs

CSS: Credit and Savings Society MDGs: Millenium Development Goals

ICT: Information Communication Technology BNR: National Bank of Rwanda

BK: Bank of Kigali

BCR: Commercial Bank of Rwanda

BCDI: Bank of Commerce, Development and Industry BRD: Rwanda Development Bank

COGEBANK: Insurance Bank

COOPEC: Savings and credit Cooperatives VFC: Vision Finance Company

MINECOFIN: Ministry of Finance and Economic Planning NGO: Non Governmental Organization

UBPR : Popular Bank of Rwanda

CGAP: Consultative Group to Assist the Poor SACCO: Savings, Credit and Cooperative Schemes

CEFE SA-AGASEKE: Financial Enterprise Centre Company- AGASEKE UOMB: Urwego opportunity Bank



This research aimed at finding out why the Poor People still borrow in Rwanda despite the wide range of high interest rates charged by Vision Finance Company. The problem statement of this research based on several reports of 2008, 2009 and 2010 from Vision Finance Company.

The objectives of the research were to determine whether Interest rates in Vision Finance Company are high, to determine whether people continue to borrow from Vision Finance in Rwanda Company and to determine the influence of government policy on interest rates and loan repayment.

While carrying out the study, data collection methods were used both primary and secondary sources of data, the methods used were documentation, interviews, questionnaire and direct observation.

The study revealed that Poor People still borrow in Rwanda despite the wide range of high interest rates charged by Vision Finance Company.

The research found out that, economically active poor are able and willing to pay the high interest rates when right opportunities offer themselves for borrowing and they prefer to pay high interest rates to not getting where to borrow at all. VFC which operate savings are able to reduce their cost of funds which enables them to charge lower interest rates than those which do not have deposits; The cost of funds to the VFC is still high especially because availability of sources of funds for on-lending are limited and the financial sector is neither developed nor well integrated;



by putting in place interest rate ceilings, government should avoid this temptation because as a policy, its negative effects ultimately outweigh its positive effects. It

creates distortion which lead to eventual collapse or chronic subsidy which is never sustainable because the MFIs would have to use up its capital to support the subsidy, or get into permanent subsidy support.




1.0 INTRODUCTION 1.1. Background

1.1.1 Historical Perspective

Micro Finance Institutions are organizations that provide banking services such as savings, credit and money transfers to poorer people who cannot access ordinary mainstream banking services. In 1974, famine struck Bangladesh at the time, Dr Muhammad Yunus was a professor of economics at the University of Chittagong. Disillusioned by the elegant theories of economics that could not explain the thousands of poor people dying of starvation on the streets; he was determined to find a practical way to help the poor. During a visit to the nearby village of Jorba, he was astounded to find that a sum of $27 could radically change the lives of 42 people in the village. This was the sum of money they collectively needed to buy bamboo to make the stools they sold to make a living. He took $27 from his pocket and made 42 loans to the stool makers in this tiny village. They were able to pay him back with interest and take a step towards lifting themselves out of poverty. And now the world Bank estimates that more than 16 million people are served by some 7,000 micro finances all over the world. Consultative Group to Assist the Poor experts mean that about 500 million families benefits from these small loans making new business possible.



THE CLIENT MARKET POTENTIAL STILL UNSATISFIED Table 1.1: Dates when some MFIs in Rwanda were established Name of MFI Year of establishment RWANDA POPULAR BANK 1975




Source: http:// conditions de credit au Rwanda. PDF;

Table 1.1 shows that out of five MFIs visited by the researcher, apart from the UBPR which started in 1975, four others started between 1997 and 2006; a life span of less 10 years. All the above five MFIs which were visited show characteristics of a young MF industry.

Table 1.2: Present savings and loans for the period 2007-2010

expressed in million of Rwandan francs

Indicators 31/12/2007 31/12/2008 31/12/2009 31/12/2010 Total savings 854.958 617.675 850.178 473.549 Gross loans 528.045 429.645 239.194 101.391 Loans as proportional to savings 62% 70% 28% 21%



With reference from the above table, savings for the period 2007-2010 were 854.958, 617.675, 850.178 and 473.549 million of Rwandan francs respectively.

In calculating the proportion of loans to savings, the results were 62%,70%,28% and 21% respectively.

The savings were not stable because it reduced in 2008 increased in 2009, but loans increased from 62% to 70% because microfinance was encouraging the poor to start small business regardless of what someone deposited.

The microfinance continued its lending limits because their lending capacity over deposits should not be more than 70%. This is good because over lending is considered as one of the major causes of credit non recovery.

East African countries also found it viable to implement MFIs as tool of poverty reduction therefore they signed in 2008 MFIs Capacity Building initiative in East African Countries (Kenya, Uganda, Tanzania, Ethiopia, Rwanda and Burundi) where the strengths and weaknesses of 35 MFIs shall be analyzed, benchmarks, set and measures for the improvement of institutional difficulties implemented. After the completion of these activities, some 12 MFIs are then expected to be rated by an official rating agency as Tier 2.This improved status, thanks to the advancement of their structures and capacities, would allow them to fulfill the basic criteria for accessing commercial financial and this project will end in 2012.For Rwanda perspective the first micro finance began to exist since 1975 with the establishment of the first Popular Bank at NKAMBA (former KABARONDO district). After the 1994 genocide in Rwanda, the micro finance sector has known a dramatic progress through the support of relevant international and Non Governmental Organizations especially humanitarians. According to BNR 2008 report status that significant increased activity in the micro finance sector between December 31st ,2007 and on December 31st , 2009, outstanding deposits of all MFIs amounted to 48.96 rwf, and the gross outstanding loans of 50.1billions rwf.

The number of beneficiaries of the MFIs was 722.474 people by June 2009. These figures are still heavily influenced by those of Zigama CSS( Credit and Savings society)



which alone amounted to approximately half of the outstanding deposits and loans of all cooperatives and savings and credit Unions.

Table 1.3: Consolidated Financial Statement of MFIs as at December 31st 2009. Description (Million in rfw) 31st December 2008 31st December 2009

Total Assets 60,134.39 77,963.20 29.6 Variation

Total Deposits 38,316.95 48,929.84 27.7 Gross outstanding loans 42,321.01 50,143.93 18.5 Non-performing loans 2,120.11 4,608.74 117.4 Provisions 1,065.54 2,110.65 98.1 Source: ( BNR, 2009)

By the end of September 2009, there were 100 MFIs and one micro finance bank that were divided as follows:

• 87 Savings and credit Cooperatives (COOPEC) • 11 Limited companies

• One Micro finance bank ( Urwego opportunity Bank) About Vision Finance Company S.A – Rwanda

Established in 1999, Vision Finance company(VFC) is an affiliate of World Vision International. Since its founding, VFC has been committed to alleviating poverty in Rwanda by ensuring that poor people have access to credit to support business initiatives that will improve their life circumstances. VFC’s mission is to promote economic empowerment and improve the standards of living of the Rwandan population through the provision of financial services to the working poor with an emphasis on women living in rural areas.


5 1.1.2 Theoretical Perspective

MFIs are expected to recover all the costs and on top earn a profit return to finance their own growth. If all the costs are not accurately and comprehensively computed and recovered by the interest rates when funds are lent out, it will inevitably lead to a distorted interest rate. This will further lead lenders resorting to practices such as hiding costs into other charges to clients or dodging the poor to lend a few well – to – do rich clients whose costs of lending is lower and matches a lower interest rate(Robinson, Marguerite,: 2001 pp142). This simply explains that all costs must be reliably estimated with minimum distortions and it does not matter whether the clients use the funds obtained to finance fixed assets or working capital. The price that reflects all the cost elements comprise the interest rate and how high these costs are, determines how high the interest rate will be and therefore, how easy will be for borrowers to pay lenders the principal amount and interest thereon.

Although interest rates depend largely on the cost elements outlined above, it also depends on the following factors; individual institutional competencies and their respective managements, the age and size of the MFI which largely determines the level of efficiency, the nature of products and services offered to clients and the nature of client target market(Ledger wood, Joanna,:2000 pp11). Other factors that influence interest rate include the broader macroeconomic environment and the level of social – economic infrastructural development that supports the economic activities.

Furthermore other factors that influence MFI interest rates include political policies in as far as they influence financial outcomes and psychological factors especially building trust and confidence in the financial intermediation process and managing expectations. There are other non- economic social pressures and groups which may influence interest rate. Rosenberg, Richard, 1996Ledger wood, Joanna, (2000), pp150, offers a model, outlined below, on approximation of sustainable interest rates. The other method which was suggested is less straight forward because it relies on the internal rate of return which can prove difficult for practitioners of micro enterprises to compute, although it gives a more accurate estimation of interest rate. To manage



interest rate payments, MFIs can then easily manipulate, differently, the computation of interest rate to be charged. MFIs could achieve this either by ensuring the following: all interest charged is recovered at the beginning; a commission is charged on the total loan amount and recovered at the beginning; payments for interest and principal are paid in weekly installments; that the interest is applied flat on the whole loan throughout the period; a flat interest amount is received upfront; the flat rate and upfront interest in combined with a fee; compulsory savings are retained by the MFI to guarantee the loan, normally subtracted from the loan; it could be a combination of flat, upfront interest rate, fee and compulsory saving all combined. All the above techniques result into different annualized interest rate implications for the client and give different Net Present values.

This research has adopted the basic model shown below because it is the one adopted by most MFIs in Rwanda which were visited.

The annualized interest rate, R=AE+LL+CF+K Joanna, (2000),pp149 Where;

/II – LL Source; Ledger wood,

R – is the annualized rate of interest,

CF – is the proportion of the cost of funds using the Weighted average cost of capital (WACC- will be defined below),

AE – is the proportion of total administrative expenses incurred by the MFI, LL – is the proportion of loan loss provision,

K – is the proportion of capitalization and opportunity cost

II – is the proportion of investment income earned each of the above cost or income elements is expressed as a percentage of the average loan portfolio. In the formula above, the numerator is the sum of the proportion of the costs that go into the interest rate as a cost of financing, while the denominator is the proportion of the loans that are good. In other words, the total financing cost is distributed only over the recoverable loans. The behavior of the numerator is such that as the costs decrease, interest rate



should decrease, while the denominator is such that as the loan loss decreases (as the good loans increase), the denominator increases and approaches one, consequently making the interest rate to decrease. The Average Weighed Cost of Funds or Capital, WACC(Gitman, J. Lawrence, 2006 pp505), denoted by ka is given

Ka=(wi*k1)+(wp*kp)+(ws*kr or n) Source: Gitman, J.Lawrence (2006).pp505

Wi+wp+ws=1 In the formula,

Wi=proportion of long term debt in capital structure, Wp= proportion of preferred stock in capital structure, Ws=proportion of common stock equity in capital structure. 1.1.3 Conceptual Perspective

The dependent variable in the study is loan repayment. Loan repayment defined from Wikipedia, the free encyclopedia as

A loan is a type of financial

In a loan, the borrower initially receives or borrows an amount o principal, from the lender, and is obligated to pay back or repay an equal amount of money to the lender at a later time. Typically, the money is paid back in regular installments, or partial repayments; in an The loan is generally provided at a cost, referred to a provides an incentive for the lender to engage in the loan. In a legal loan, each of these obligations and restrictions is enforced by under additional restrictions known as monetary loans, in practice any material object might be lent.



Acting as a provider of loans is one of the principal tasks for other institutions, issuing o The independent variable which is interest rates defined by

Investopedia explains

'Interest Rate' as

Interest is charged by lenders as compensation for the loss of the asset's use. In the case of lending money, the lender could have invested the funds instead of lending them out. With lending a large asset, the lender may have been able to generate income from the asset should they have decided to use it themselves. Using the

Simple Interest = P

Borrowing $1,000 at a 6% annual interest rate for 8 months means that you would owe $40 in interest (1000 x 6% x 8/12).

Using the compound interest formula:

N (months) - 1 ]

Borrowing $1,000 at a 6% annual interest rate for 8 months means that you would owe $40.70.

The interest owed when compounding is taken into consideration is higher, because interest has been charged monthly on the principal +

previous months. For shorter time frames, the calculation of interest will be similar for both methods. As the lending time increases, though, the disparity between the two types of interest calculations grows.

An interest rate is the rate at which that they borrow from a bank to buy new assets for their business, and in return the lender receives interest at a predetermined interest rate for deferring the use of funds and instead lending it to the borrower. Interest rates are normally expressed as a a period of one year

Interest rates targets are also a vital tool of


9 From Wikipedia, the free encyclopedia

Interest is a for the use of the assets. It is most commonly the price paid for the use of borrowed money, or money earned by deposited funds.

When money is borrowed, interest is typically paid to the lender as a percentage of the principal, the amount owed to the lender. The percentage of the principal that is paid as a fee over a certain period of time (typically one month or year) is called th

A bank deposit will earn interest because the bank is paying for the use of the deposited funds. Assets that are sometimes lent with interest include factories in assets in the same manner as upon money.

Interest is compensation to the lender, for a) risk of principal loss, called b) Forgoing other forgone investments are known as the assets directly, they are advanced to the borrower. The borrower then enjoys the benefit of using the assets ahead of the effort required to pay for them, while the lender enjoys the benefit of the fee paid by the borrower for the privilege. In economics, interest is considered the price of credit.

Interest is often addition to the principal. The total amount of debt grows exponentially, and its mathematical study led to the discovery of the number


10 1.1.4 Contextual Perspective




Our mission is to provide financial and non-financial services to the economically productive Rwandan poor, especially women, through the development of sustainable and small micro-enterprises

Background and Main Challenges:

"Vision Finance Co. SA (VFC) was started in 1997 as a Microfinance Department under World Vision Rwanda and later registered as a separate program called Amizero (Hope) Microfinance in 1999. It was then incorporated as a limited Liability company (Societe Anonyme) in October 2003 and licensed as a regulated Microfinance Institution by the

Central Bank in September 2004. VFC is a wholly-owned microfinance subsidiary of World Vision International represented by its program in Rwanda, World Vision Rwanda.

World Vision is a Christian humanitarian organization dedicated to working with children, families and their communities worldwide to reach their full potential by tackling the causes of poverty and injustice. World Vision strives to impact poor communities through its remarkable model of utilizing the five arms of development, namely Health, Education, Food, Water and Economic Enterprise. VFC hence fulfills the fifth arm of developing sustainable economic enterprises in Rwanda through targeted and meaningful penetration of Rwandan communities using the most effective and proven methodologies to lift communities out of poverty. VFC currently serves over 22,000 credit and savings clients in eight branches and 20 Site Offices (a total of 28 locations) in all of the administrative provinces of Rwanda, with a loan portfolio of about



RwF 1.8bn as of end of 2009. VFC intends to reach over 40,000 savings and credit clients by 31 December 2012 with a loan portfolio of over RwF 5bn, through its three key lending methodologies of Community Banks, Solidarity Groups and Individual Loans. About 70% of all VFC clients are women. VFC’s typical client is usually a mother aged over 45, often widowed, looking after an average family size of seven (some of them orphans) and owns a small business, usually a stall in the market, or a small shop/kiosk by the roadside. VFC targets women because its believed that empowering the women of Rwanda will ultimately lift the nation out of poverty.

1.2 Statement of the problem:

Poor People still borrow in Rwanda despite the wide range of high interest rates charged by Vision Finance Company. Many people have accessed credit through Vision Finance Company.

A lot of funds have been expensed in the institutionalization of Vision Finance Company for purposes of making it credit intermediary of the poor. Impact created by Vision Finance Company to reduce interest rates assault is less significant as many people have continued to borrow at high interest rates. Information Micro on continuity borrowing from Vision Finance Company is available. The “best practices” of successful Vision Finance Company have not been well documented.

The big proportion of revenue of this country is derived from credit operations and most of the activities are facilitated by credit, despite the failure of the loan to generate income to repay the principal and interest.

1.3 Purpose of the study

The main purpose of this research was to establish the reasons why poor people continue to borrow despite the high interest rates charged by MFIs.


12 1.4 Objectives of study:

i. To determine whether Interest rates in Vision Finance Company are high.

ii. To determine why people continue to borrow from Vision Finance in Rwanda Company.

iii. To determine the influence of government policy on interest rates and loan repayment.

1.5 Research questions include:

i. Are interest rates charged by Vision Finance company high?

ii. Do people continue to borrow from Vision Finance company in Rwanda?

iii. Does government policy influence interest rates and loan repayment?

1.6 Scope of the study:

This study will be carried out in VFC at Head Office based in Kigali and the period under consideration is 2007 to 2010. The study will focus on assessing interest rates and loan repayments.

1.7 The significance of the study:

The study will provide information concerning why people still borrow in Rwanda despite the wide range of high interest rates charged by Vision Finance Company in addition to existing information.

The study will also provide information for policy makers and all those people doing further studies as far as interest rates and loan repayments in Microfinance institutions is concerned.





According to Ledger wood, Joanna, (2000:pp1), MF has evolved as an economic development approach intended to benefit the poor. In the 1970s, government agencies were the predominant method of providing credit to clients with no credit history. Latter in the 1980s, the subsidized, targeted credit model was the object of steady criticism, because most programs accumulated large loan losses and required frequent recapitalization to continue operating. As a result changes in approach occurred with emphasis shifting from the subsidized approach to building up formal financial institutions based on financial systems (Robinson, Marguerite, 2001 pp52). Varying models have evolved from Grameen Bank model initiated by Dr. Mohammed Yunus of Bangladesh which supports community based lending, to ACCION International of Latin America which supports solidarity groups and other NGOs that emerged later such as K – Rep of Kenya, which support individual lending ( Otero, Maria, & Rhyne, Elisabeth, 1994 pp 120 – 131 ). According to the World Bank’s Development Report 1999/2000: Some 80% of the world’s billions living in low and lower middle income economies do not have access to a formal sector offering financial services ( Robinson, Marguerite, 2001 pp 10 ). Again according to Ledger wood, Joanna, (2000), since the 1980s, the field of MF has grown substantially. During the 1995 – 96, research on inventory revealed 1,000 institutions with outstanding loans of over USD 7 billion and over USD 19 billion in deposits serving over 500 million people (Robinson, Marguerite,:2001 pp26 ).MF in the 1990s (Robinson, Marguerite,:2001 pp22) was marked by a major debate between two lending views: the financial systems approach, sometimes called the minimalist approach, emphasizes institutional self sufficiency as the only possible means to meet wide spread client demand for convenient and appropriate financial services (Versluysen, Eugene,: 1999 pp58).

The poverty lending approach sometimes referred to as the integrated or maximalist approach focuses on reducing poverty through credit, often provided together with complementary services such as skills training, literacy, numeracy, health, nutrition,



family planning, and other social programs (Versluysen, Eugene,: 1999 pp59). This latter approach provides financial intermediation services below market interest rates. MFIs by definition offer financial intermediation (Versluysen, Eugene,: 1999 pp55), although they often also offer social intermediation. On one hand, financial intermediation includes loan products, savings products, insurance products and payments services. On the other hand, social intermediation is defined as the process of building the human and social capital required for sustainable financial intermediation. They include enterprise development, training, organizational development and skills development.

Interest rate is defined as the amount charged for a loan, usually expressed as a percentage of the sum borrowed, conversely, the amount paid by a bank, building society, etc., to a depositor on funds deposited, again expressed as a percentage of the sum deposited(Dictionary of Finance and Banking,:1997 pp180). In this study, focus will be on the definition, although in the case of MFIs, deposits affect loans since the cost of funds which is one of the major variables that determine interest rates on loans is influenced by the level and cost of deposits.

Economically, interest rate is a required rate of return on money borrowed.

According to Rhyne, Elisabeth, (1995) Robinson, Maguerite,(2001)pp24 MF can be sustainable at every level of clientele with even the poor being able to pay the full cost of lending. The advantages with the financial systems approach are obvious; they grow and expand outreach systematically by leveraging additional capital and also escape chronic donor and government dependence and influence.

The way MF services will be offered is influenced by the overall political and economic environment. This includes; different macroeconomic country level policies, the level of development of the sector including the suppliers of MF financial intermediation and country contextual factors such as regulation, supervision; and the organization of MF clients.



2000 pp 82-86). The first approach is the individual lending mainly practiced in urban and production based clients and also rural farmers who may possess some collateral. The second approach is the Solidarity group lending as practiced by the Grameen Bank but also practiced in many other parts of Asia, Africa and Latin America. In this case, the clients are organized into groups whereby group members mutually guarantee each others’ credit and are legally held responsible for other members’ loans. No collateral is required and appraisal is jointly performed by group members together with credit officers. The third approach is the Village banking which is a credit and savings associations which offer MF intermediation especially in the rural areas. Membership is on voluntary basis and financing is from members’ contributions as well as from the MFIs. The fourth approach is the Savings and Loans Associations which offer financial intermediation to members only. The fifth approach is the Latin America

Solidarity Group lending mainly tailored to serve small scale market vendors who need small short term working capital loans. MF interest rates pose a very important concern because the target markets served by

MFIs are poor people and interest rate being the price of funds charged to this category; it is sometimes assumed that it should be and seen to be fair and trusted by clients. For MFIs to operate on a sustainable basis, however, they need to ensure cost recovery. When interest rates are fixed under market forces, this ensures efficient resource allocation and offers a better and reliable opportunity to grow and to reach poor clients as possible.


As indicated earlier, the objective of a MFI is to offer financial services for which it must charge an interest rate that covers all costs in order for the institution to be sustainable (The CGAP Occasional Paper No.1:1996). An important factor to consider is to ensure that the borrowers are also able to earn adequate return on their profits and be able to meet both their business commitments and in addition meet the lenders’ commitments. Funds can only be accessed at a cost for which a price must be charged not only covering the cost of funds (cost of funds includes the risk element, the inflation factor



plus the opportunity cost of the funds which explain the capitalization rate) for on – lending, but also to cover administration expenses such as salaries, staff benefits, rent, utilities, depreciation expenses, training, and other operating expenses which form the largest costs of MFIs. Another cost that enters into the computation of MFI interest rate is the loan loss, which also has to be included since not all loans to clients are recovered.


The structure of an annualized interest rate as shown above reveals that the major factor which largely influences MF interest rate is the cost of financing. In analyzing the factors that influence the variables indicated above, there are two broad categories of major influences on MF interest rates: On one hand, there are factors internal to the MFIs which can be influenced by their Boards of Directors and Management, while on the other hand there are factors that are environmental and external to the MFIs. These internal factors can be sub – categorized as strategic or operational, whereby strategic factors are considered as those determined by the respective Boards of Directors including setting Goals, Mission and Vision of the MFIs.

According to Campion, Anita & Frankiewicz, Cheryl,(1999 Occasional Paper No. 3 pp17 30), board decisions are very important because they determine not only the nature of the MFI but also its general orientation and focus. Ledger wood, Joanna, (2000 pp111) states that governance and ownership are critical in directing MFIs’ visionary whether to adopt business – like approach or not, which drives the motivation of management. According to Candace, Nelson, (1996 pp35) such decisions extend to organization structural issues like whether an MFI will be a Limited Company, Non Governmental Organization (NGO), or a Cooperative, and this will imply the extent to which profit will be a major focus or not. Governance will also determine how wide or narrow the organization structure will be, which will also have a direct bearing on how heavy administrative expenses will be. Strategic factors are meant to set strict guidelines within which management must operate which will largely determine the efficiency of the MFI and influence the determination of the interest rate.



Operational factors include outcomes of management decision making, specifically, issues relating to the variables indicated in the formula of the annualized interest rate above (Campion, Anita & Frankiewicz, Cheryl,:pp31-36). There are examples of tools which have been developed to improve the operational efficiency of the MFIs. One such tool outlined (Ledger wood, Joanna,:2000 pp118-123) is the operational review tool which assesses 7 readiness indicators, the indicators include: corporate governance; markets and clients; credit methodology; distribution; human resource management; computerization and financial management. A close analysis of these indicators by management of MFIs helps in functional management focus and improves operational efficiency. Another example of a useful tool is the Activity Based Costing (ABC) developed by Cooper, Robin, & Kaplan, S. Robert, (n.d, Second Edition, pp203-218).

This tool goes into detail to identify cost drivers when allocating costs to a product, appropriate interest rate can be better apportioned to specific products to which it relates, or possibly make an average of the total costs for the whole business from a point of knowledge of profitable and less profitable products. The management of MFIs could even take the hard decision to abandon some of the existing un profitable products. Cost apportionment is based on cost drivers such as staff time, offices space, equipment time, transport, security and other overheads. Efficient management is judged by how much they are able to push down these operational costs without affecting negatively the bottom line of the MFI. External environmental factors that influence MF interest rates include macroeconomic factors (Ledger wood, Joanna,:2000 pp11) Such as market supply and demand arising from the general behavior of the economy as a whole, behavior of competitors, inflation and exchange rates which determine the stability of the currency especially when foreign sources of financing are involved. Competitive factors would lead to questions such as whether or not MFIs should compete on interest rate charged, type of products offered, markets where MFIs are operating or through promotion and advertising. It would also raise the question of the quality of services offered to clients and the nature of the uniqueness of the market.




One of the most important issues facing MF today is regulation and supervision

(Robinson, Maguerite,:2001 pp20-30). Regulation is intended to lead to efficiency of markets in allocating resources towards the most productive sectors which will harness economic growth (Churchill, Craig,:1997, Occasional paper No 2). Furthermore, they are intended to minimize moral hazard by opportunistic behavior of some managers, which would otherwise endanger client funds (Mankiw, N.Gregory,:1997 pp581). These two aspects are performed by the Central Bank. Many NGOs providing financial intermediation are not regulated. According to Chavez, Gonzalez – Vega(n.d) Otero, Maria,& Rhyne, Elisabeth, (1994), pp55-74, Regulation refers to a body of principles, rules, standards, and compliance procedures that apply to financial institutions. Financial supervision involves the examination and monitoring of organizations for compliance with financial regulations. Prudential regulation and supervision are designed to avoid a banking crisis and maintain the integrity of the payment system, protect depositors and encourage financial sector. Competition and efficiency. Case studies edited by Churchill, Craig,:1997 (Occasional Paper No 2), on regulation and supervision in Indonesia, Bangladesh, Philippines, Bolivia, Colombia,

Peru, Kenya, West Africa, and South Africa, offer rich and wide experiences on advantages and disadvantages of regulation. The impact of the legal environment on interest rates need not over emphasized. The role of the government is to put in place policies that promote the MF sector, and to make social and economic development plans on how the sector will contribute to its social and economic goals. Interest rates affect investment as well as consumption decisions on a day – to – day basis.

Government has keen interest on how interest rates are determined because of the broader macroeconomic stability of the economy as influenced by interest rates. The challenge of government is:

Creating an enabling environment by offering tax and financial incentives, Establishing social and economic infrastructure,


19 Availing technological potential

Legislating a conducive legal environment including flexible environmental codes and attractive employment contracts,

Establishing a favorable security environment,

Ensuring low entry and exit costs and putting in place conducive investment laws plus ensuring political stability.

Improving the country risk to attract foreign sources of finance,

Encouraging inflow of different financial and human resources relevant to the MF Industry.

And, through the Central Bank and other economic institutions, government may influence fiscal policy through taxes which will impact on the MFIs also.The above conditions are intended to create a favorable and attractive environment from both the perspective of the MFIs and the borrowers and are in particular enablers to the establishment of MFIs, improving their performance and efficiency and therefore the interest rates they charge. In Rwanda in particular, effective 2005, all regulated MFIs have a tax relief for 5 years after being licensed. Relief on tax improves the profit position of MFIs which implies that they can afford lower interest rates during the establishment period of the MFI when the start- up costs are high.

Interest rate is a basic concern of Central Banks in general because it is one of the primary tools of monetary policy. Interest rates charged by MFIs are of particular concern because the poor who comprise their clients are vulnerable which, to the Central Bank, makes it more vital concern. In executing the monetary policy, the Central Bank (Schiller,R. Bradley, 1994 pp275-318), performs different roles which impact on interest rates:

It ensures a stable and progressive economic environment which enables borrowers to invest and spend and lenders to have trust and confidence in the financial intermediation process. Economic activity is essential in determining supply and demand for funds and therefore, impacts on interest rates;



The Central bank controls inflation in order to ensure that those lending do so with confidence that they will not lose value of their assets over time because of inflation. Furthermore, the central bank maintains a stable exchange rate regime and manages a foreign exchange reserve which facilitates stabilization of the currency, which also directly influences interest rate determination;

The Central bank also regulates money supply through open market operations by controlling liquidity in the economy which directly impacts on supply and demand for money in circulation, and thus on interest rates as well;

To set and review the monetary policy as a tool to stimulate and stabilize the economy. The Central Bank institutes prudential regulation especially to protect depositor’s funds. The respective roles of the government and the central bank in influencing the environment that affects the determination of interest rate are expected, especially given the fact that the central bank acts also as an advisor to the government on financial and monetary issues including interest rates. This does not necessarily mean that they interfere with the market forces which would inevitably lead to interest rate distortions. Instead, they endeavor to build the necessary physical, social and economic infrastructure that creates an enabling environment within which different economic entities can safely and freely operate to their advantage.

The BNR policy in Rwanda on MFIs and the monetary policy stipulate a number of guidelines that include the following: MINECOFIN,(2006) pp8-11 Putting in place incentives that promote Investment opportunities through favorable legislation and tax incentives to MFIs that meet specified minimum eligibility criteria;

Promoting professional, transparent and a participatory approach in the management and operations of the MFIs;

Promoting professional training, capacity building and standards of practice;

Promoting sustainability policies and principles of MFIs by promoting a free market environment and eliminating any market distortions where they exist; Encouraging long



term finances and partnership focusing on MFIs. For example, through the Central bank, MFIs can access guarantee funds established by government.

These guarantee funds are meant to bring the risk of borrowing down and therefore the cost of lending and consequently, the interest rates; Promoting gender dimensions of MFIs by encouraging development of special services and promoting other alternative appropriate approaches to cater for other vulnerable groups. This is done through offering economic and other incentives to cooperatives and other organizations willing, and ready to serve un privileged populations without compromising the sustainability principles;

Ensuring a stable and progressive economic environment conducive to borrowing and investment, and for lenders to have trust and confidence that lending is profitable. One important thing BNR has done to improve stability, is to establish insurance deposit funds to protect MFIs during risky and uncertain periods.

Economic activity is essential in determining supply and demand for funds and therefore, to influence interest rates;

Ensuring stability and predictability of the currency within a flexible exchange rate system that responds to market forces in allocation of economic resources.

It has so far maintained a stable exchange rate regime and manages foreign exchanges reserves. This role facilitates stabilization and therefore demand for the currency which influences interest rates;

Ensuring that MFIs lend with confidence that they will not lose value of their assets over time. That is the reason why inflation targets are integrated in the cost of funds. The BNR targets inflation not to exceed 10% which it hopes to achieve by close supervision and monitoring of monetary and fiscal policies;

Encouraging MFIs to face challenges of continuous quality improvement of service delivery. For example it has increased the minimum initial capital requirements of MFIs registered as private companies from 100 million francs to 300 million francs. It has also regulated delinquency should not exceed 10% of the loan portfolio and portfolio at risk should not exceed 5%. The biggest MFI in



Rwanda, UBPR is in the process of being transformed into a Commercial bank in order to offer a wider range of products so as to improve its profitability;

Encouraging and stimulating MFIs to take initiatives that promote product development, and in fine-tuning improvement of access to financial systems through a well developed action plan to be approved by the BNR Board of Directors soon. The main aim is to integrate the MFI sector in the financial and monetary system.


MFIs serve the poor and may be expected to charge low interest rates compared to commercial banks which lend the relatively richer clients. On the contrary, interest rates charged by MFIs are generally higher than those charged by Commercial Banks. The high interest rates charged by MFIs generally attract not only criticism but also concern. However it should be understood from economic logic that interest rate is nothing but a cost of financing which must be carefully and comprehensively analyzed in order for it to be recovered.

Table 2.1: Comparative interest rates in 6 Asian economies. Country Commercial Bank


MFIs APR Informal sources (eg money lenders)

Indonesia 18% 28-63% 120-720%

Cambodia 18% 45% 120-180%

Nepal 11.5%(priority sectors) 15-18(other sectors)

18-24% 60-120%

India 12-15% 20-40% 24-120%

Philippines 24-29% 60-80% 120+% Bangladesh 10-13% 20-35% 180-240%

Key: APR- Annual interest Percentage Rate. Source: Helms, Brigit(2004)



Table 2.1 confirms that in Asia like elsewhere, MFI interest rates are higher than those charged by Commercial banks. However, it is also evident that the MFI rates are much lower compared to those of the informal sector. The interest rates charged by MFIs can be as high as double those charged by commercial banks while those charged by the informal sector can be as high as over 10 times those of the MFIs and 20 times those of Commercial banks. According to Rutherford, Stuart, (2003 pp76), the presence of the informal sector teaches three important lessons. First, that some poor people enjoy financial services not available universally, and are able and willing to pay for them highly; second, that the informal sector is tailored to specific client needs in terms of the variety they offer; third, that the informal sector offers their services at a price (Rutherford, Stuart:2003 pp76).

This explains the fact that borrowers are underserved and are ready to pay a high price as long as they are happy with the product. In other words, they would avoid the informal lenders if they had enough MFIs that would offer cheaper funds. Research done in India where the operating costs have been brought down to about $ 0.25 per interaction with a customer indicate that MFI interest rates have been steadily falling as a consequence. Administrative costs associated with the high number of interactions per borrower continue to be the main determining factor to push MFI interest rates high (Helms, Brigit,: 2004, Occasional Paper No. 9).

The challenge is to strive to stimulate innovations that improve the productivity of MFIs, but even then, interest rates charged by MFIs are likely to remain proportionally higher. The point is that the unit cost of lending by MFIs is higher than that of commercial banks because operating costs of MFIs per unit are higher; which is largely attributed to the small sized loans they give, the remoteness of areas where they operate and the unique characteristics of the target markets which they serve as compared to

Commercial banks (Robinson, Maguerite,:2001 pp30).

The above point can be illustrated by comparing two hypothetical lenders, a big commercial bank which is to lend one big client, and an MFI lending the same amount to 1000 borrowers;



Table 2.2: A hypothetical Cost structure of a Commercial bank and MFI. Type of financial Institutio n Amount available for lending Number of clients Amount of individual loan Cost per borrower Estimated total cost of lending Estimated interest rate Commercial Bank $1,000,000 1 $1,000,000 $20,000 $20,000 14% MFI $1,000,000 10,000 $100 $20 $200,000 31% Source: CGAP Occasional Paper No.9: Tabulated and adjusted from Box 1 September,2004

In table 2.2, the cost of capital and loan loss risk is taken to vary proportionally with loan size and have been assumed to be constant in both cases. With the same source of capital, both are assumed to pay 10% for the money and 1% is assumed to default on repayment. Administrative expenses are assumed at 3% for the commercial bank since they are expected to meet the borrower once because he makes his repayment once at the end of the month. On the contrary, the micro lenders may be required to pay weekly and at the same time, the MFI staff may be required to meet them more often which would make annual real interest rate even higher. This is because they have no credit history, no collateral, are often illiterate and have to be advised regularly, they have no records and if left alone may be tempted to divert the loan to other urgent social uses. This pushes the administrative costs much higher for the MFI to administer the same amount of loan portfolio.

To understand the above comparison better, the question to ask would be, “what the operating expenses would be for the Commercial banks if they were to operate in the same environment and to serve the same category of clients as the MFIs?” The answer would be that the operating costs in the same environment would most likely be much higher for the Commercial banks because they pay higher levels of operating expenses which would automatically imply higher interest rates. This partly explains why the commercial banks are not attracted to those specific markets in the first place. The other question to ask would be, “how high should the MFI interest rates be to be



judged fair”?. High interest rates charged by most MFI are not unscrupulously high but because their unit operating costs are high, ceteris peribus. This does not exonerate inefficient MFIs; the challenges faced by MFIs in having a low interest rate lie efficiently managing the variables in the interest rate model seen earlier, that determine the interest rates. However, there are also factors such as limited product variety and limited supply of cheap capital which, if favorable, would influence interest rate down-wards.

Therefore, the constant criticism against high rates charged by MFIs may be misleading in many cases.


According to Rosenberg, Richard,(1996), Robinson, Maguerite,(2001) pp32 there is overwhelming evidence that huge numbers of poor borrowers can indeed pay interest rates at a level high enough to support MFI sustainability. He advances three reasons: first, one typically finds lower income borrowers taking and effectively paying repeated informal loans whose interest rates are much higher than any formal MFI would charge; second, in all countries and regions, borrowers pay high interest rates and demand always continues to outstrip supply; Third, there is no single MFI which has ever been reported chasing away clients because of charging high interest rates. Rosenberg, Richard, (1996) says that the highest interest rate which he ever came across was in Mexico where an MFI charged 10.1% per month, yet money lenders charged between 25-30% per month!. Small enterprises provide high returns and the challenge is to make available funds to them at the right time.

The poor referred to in this research are those who, for different motives, are able and willing to save and borrow, however little the amounts may be. In other words, the poor who are economically active need financial services and there, are able and willing to pay for them.

There is ample evidence in Asia, Africa, South America, and in many other parts of the world that the poor borrow and pay, and borrow again and pay successfully. The high



interest rate is therefore not a hindrance to the economic advancement of the economically active poor, but rather a necessary financial intermediation that the poor need and benefit from (Helms, Brigit,:2004, CGAP Occasional Paper No.9).

The very poor and the destitute would not benefit from financial intermediation. They need other socially oriented institutions and NGOs offering social programs that pull them out of poverty before offering economic programs. The financial systems approach to financial intermediation must wait for them to graduate from the poverty lending approach (Versluysen, Eugene,:1999 pp59).

In Rwanda, apart from what is explained above, there are four factors that can be considered to justify that the poor can afford to pay high MFI interest rates. Firstly, evidence shows that existing MFIs are registering new members in existing branch offices. Secondly, existing MFIs are opening new branches in new locations. Thirdly, existing members are increasing the size of their loans and fourthly, MFIs are introducing new products. The fact that well performing MFIs are increasing their overall portfolio implies that the poor in Rwanda are able and willing to pay for the financial services.


The typical client base of any micro finance institutions is poor people who do not have access to formal financial institutions. Microfinance clients are typically self-employed, micro entrepreneurs. In rural areas, they are usually farmers and others are engaged in small income generating activities such as food processing and petty trade. In the urban areas, microfinance activities are more diverse and include shopkeepers, services providers, artisans, street vendors etc. Microfinance clients are poor and vulnerable, non poor who have a relatively stable source of income that may include granting credit without interest and without repayment, potentially damaging the merging culture of credit in Rwanda.


27 2.7.1 CREDIT

Credit borrowed fund with specific terms for repayment. When there are insufficient accumulated savings to finance business and when the return on borrowed funds exceeds the interest rate charged on the loan, it makes sense to borrow rather than postpone the business activity until sufficient savings can be accumulated.

Credit should be based on the cash patterns of borrowers and designed as much as possible to enable the client to repay the loan without undue hardship. This helps the bank to avoid potential losses and encourage borrower to manage their funds prudently.

The appropriate loan amount is dependent on the purpose of the loan and ability of the client to repay the loan. When determining the debt capacity, it is necessary to consider their cash flow as well as the degree of risk associated with this cash flow and other claims that may come before repayment of the loan. The willingness and ability of borrowers to repay may change after loans are made. This may be responsible for many loans which are not recovered.

Moreover, non recovery may arise with some loans because of the inability of bankers to make proper credit analysis a hasty decision to lend without adequate information or failure on their part to accept the results of a credit analysis.

The important thing to note is that banks can not grant loans and forget them because the necessity of their lending function is to be kept informed about loans outstanding so that the loan granted should be recovered and the situation proves the contrary, the cause should be identified and overcame.


The principle purpose of credit analysis is to determine the ability and willingness of a borrower to repay a request loan in accordance with the terms of the loan contract. A bank must determine the degree of risk involved. Moreover, if a loan is to be made it is necessary to determine the conditions and terms under which will be granted.


28 FACTORS TO CONSIDER IN CREDIT ANALYSIS(Tamar Midgal 2006 pp143 -152)

Bank credit agents in analyzing a loan request consider many factors. They are ingredients that determine the lending officer’s ability and willingness to pay the obligation in accordance with the terms of the loan agreement. For many years agents considered only five C’s but now they consider six C’s by controlling the already existing factors and these are:


In order to make payment the applicant must have both funds to pay as well as willingness to pay. The concept of character, as it relates to credit transactions means not only the willingness to repay debts but also the a desire to settle all obligations within the terms of the Contract(Edouard W. Reed and Edouard K. Gill pp83)

The loan officer or credit analyst must be convinced that the customer has a well defined purpose of requesting bank credit and a serious intention to repay.

For this purpose the credit analyst must investigate the history of the applicant with regards to the payments business the firm’s operating records, labor relations experience in development and marketing of new products, sources of growth in sales earnings, nature and operating if the business types of products. This must be done through the contact with other banks with which the firm or an individual borrower has done business as well as its or his suppliers and customers.


There are two dimensions of capacity; there is managerial capacity and plant capacity. Managerial capacity refers to the competence or ability of the potential applicant to make proper use of debt and to be in a position to repay the debt and pay interest while plant capacity tells us about the earning capacity of the potential applicant. Banks are interested not only in the borrower’s ability to repay but also in his or her legal capacity to borrow. For the reasons mentioned above loan officer must be sure that the customer requesting credit has the authority to request a loan and the legal



standing to sign a loan agreement because a loan agreement signed unauthorized persons could prove to be uncollectible and therefore result in substantial losses for the bank. When loan is made to a minor, a parent, guardian or other person of legal age is usually asked to cosign the note. In lending to a partnership, it may be advisable to require that all members of the partnership sign for the loan. If that is not possible the lending officer should determine whether the signing partners have authority to borrow for the partnership. Then verified copy of the agreement or power of attorney may find it difficult to collect from non signing partnership if they establish that borrowed funds were not use to further the business of the partnership.

In lending to corporation it is advisable to examine the character and bylaws to ascertain who has the authority to borrow on its behalf. In many cases, banks also follow the practice of requiring corporate resolution signed by members of the Board to have the authority and designing the person or persons who have the authority to negotiate for the loans and to execute borrowing instruments.


Analysis of capital of an applicant refers to the analysis of financial position of potential customer, the credit agent must analyze the applicant’s application forms, financial stability. The net worth of a firm or the capacity supplied by borrowers is one measure of its financial strength and it is one of the principle determinants of the amount of credit a bank is willing to make available to a business borrower.

In general, borrowing customers only have three sources to draw upon to repay tier loans, cash flows, sales or liquidation of assets and funds raised by issuing debt or equity securities. Any of these sources may provide sufficient capacity to repay a bank loan. To assess the capital dimension the credit analyst considers the data obtained from the applicant’s financial statements but the usual procedure is to perform extensive ratio analysis and it with the previous trends or records with the industry.



The amount and quality of the assets held by a firm reflect the prudence resourcefulness if its management. Some of these assets may serve as security for a loan and thus insurance that the loan will be repaid or in case of bankruptcy the debt can be recovered by liquidating that security. Technology also plays an important role here as. If the borrower’s assets are technologically obsolete. They will have limited value as collateral because of the difficult of converting those assets into cash if the borrower’s income falters.


The general economic conditions of the industry of the applicant have the influence on the paying capacity. If the economy is in recession, failure is more likely. If the competition is tough possibility of default is high. Therefore before extending credit, the loan officer and credit analyst must also be aware of recent trends in the borrower’s line of industry and how changing economic conditions most banks maintain files of information, newspapers, magazines articles and research reports on industries represented by major borrowing customers.


Control is additional factor assessing a borrower’s creditworthiness which centers on such questions as whether changes in law and regulation could adversely affect the borrower and whether the loan request meets bank’s and the regulatory authorities standards for loan quality. LENDING PROCESS( Filling out a loan application

Most banks loan individuals arise from a direct request from a customer who approaches a bank and asks to fill out a loan application. Business loan requests on the other hand often arise from contacts the bank’s loan officers and sales representatives make as they solicit new accounts from firms operating in the bank’s market area.



Sometimes loan officers will call on the same business firm for months before the customer finally agree to give the bank a try by report when they visit a potential new customer’s place of business.

This is updated after each subsequent visit giving the next loan officer crucial information about a prospective client before any other person contacts is made.


In case all is favorable to this point, the customer is asked to submit several crucial documents needed by the bank to fully evaluate the loan request, including complete financial statements and for a corporation board of directors resolution authorizing the negotiations of a loan with the bank.


Where a business or a mortgage loan is applied for, a site visit usually will be made by an officer of the bank to assess the customer’s location and condition property and ask clarifying questions. The loan officer will contact other creditors who have previously loaned money to this customer to see that their experience has risen. The customer’s previous payment records often reveals much about his or her character, sincerity of purpose, and sense of responsibility in making use of bank credit.

FINANCIAL ANALYSIS (Windy Wilkins 2006 pp21-25)

Once all documents are on file, the credit analysis division of the bank a thorough financial analysis of those documents aimed at determining whether customer has sufficient cash flow and backup assets to repay the loan.


The credit analysis division then prepares a brief summary and recommendation, which goes to the loan committee for approval. Members of credit analysis division will on larger loans give an oral presentation and discussion ensure between credit analysis and the loan committee over the strong and the weak points of the loan request.





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