Best Practices for Forming Successful Collaborations. National Association for State Community Services Programs May 15, 2013

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Best Practices for Forming Successful Collaborations

National Association for State Community Services Programs May 15, 2013


Tipping Silos: Working Across Programs in Community

Action Agencies

Lorena Shah Opportunity Council, Bellingham, WA; May 15, 2013


• •

• •


Department Structure

Community Services Department Early Learning and Family Services Department Home Improvement Department


Key Program Players

• Community Services Department

– Healthy Homes Program

– Conservation Education Program – Energy Assistance Programs

– Homeless Housing Programs

• Home Improvement Department

– Weatherization

– Weatherization plus Health – Rehab

– Building Performance Center

• Early Learning and Family Services Department

– Head Start, Early Head Start, ECEAP – ESIT


Other Referral Routes

Energy Assistance Head Start Orientations Head Start Harvest Dinner Homeless Housing Community Resource Center Self Referral Physician


Program Flow

REFERRAL Head Start Homeless Hse Community Physician Energy Assistance Appointment Conservation Education & Healthy Homes Home Visit Weatherization plus Health Audit


Who’s in the Mix

• Department Directors • Program Managers

• Conservation/Healthy Homes Coordinator & Lead • Project Coordinators

• Quality Insurance Inspectors

• Early Learning Family Services Coordinator • Early Learning Health Coordinator


Key Periodic Interactions

• No Orphans

– Weatherization & Conservation Education staff • Monthly Con Ed Meetings

– Weatherization Leadership, Con Ed staff, EA leadership • Energy Services Meeting

– Energy Assistance, Con Ed staff • Leadership Meetings


Ongoing Engagement

• Head Start

– In-Service Training: Healthy Homes Basics & Referrals – Green Cleaning Parent Class

– Family Services Coordinator/Health Coordinator

• Building Performance Center

– Healthy Homes Essentials

– Health Opportunities in Energy Audits and Upgrades – BPI Certified Training

– Lead Safe Training

• Homeless Housing

– Healthy Homes Basics & Referrals – Lead Hazard Basics


Barriers to Engagement

• Numerous Programs

– Difficulty in scheduling meetings with all players – Multiple Eligibility Guidelines

• Early Learning

– Multiple priorities to address with limited resources – Not interested in doing education at home visit


– Tightly regulated

• Homeless Housing

– Tight home visit agendas – Families in crisis


Overcoming Barriers

• Focus on making good referrals

– Educate wide range of home visitors

• Build Awareness

– IAQ Coalition

– Healthy Homes Basics and Referrals

• Streamline Eligibility Intake

– Energy Assistance typical starting point

– If eligible for an agency program, eligible for Healthy Homes

• Work the Funding


Thank You!

• Contact information

Lorena Shah, Community Services Manager

Opportunity Council

Bellingham, WA


The Connecticut Efficient and Healthy Homes Initiative

Marissa Westbrook May 15, 2013



• United Illuminating (UI) in partnership with Connecticut Light & Power (CLP) was awarded a $3 million DOE grant

• The DOE grant is leveraged by the Home Energy Solutions – Income Eligible (HES-IE) Program and the Connecticut

Energy Efficiency Fund

• The purpose of the grant was to enable us to address health and safety issues present in a home when we perform

weatherization services.

• In order to create a sustainable model for addressing health and safety concerns in a home, we created statewide

partnerships with agencies that address health and safety concerns in the home.


Weatherization Programs

HES-IE Health and Safety CTEHHI

• HES-IE is Connecticut’s income eligible weatherization program. • HES-IE allows our weatherization vendors to get into thousands of

homes every year to provide energy efficiency upgrades. • While in the home, weatherization vendors have a unique

opportunity to look for health and safety hazards that might exist in the home.

• Under the CTEHHI program, vendors perform a health and safety audit to determine the hazards that exist.

• We then use the DOE grant to address the hazards, or refer the project to one of our partners.


One-Touch System for Referrals

• Integrate and streamline

programs that provide housing-related services to low-income families throughout the State • Shared healthy homes

assessment tool

• Systematized referral and education process

• System for coordinating funding from multiple entities in one


• System for coordinating the scope of work from multiple entities in one home


Initial Interventions

• HES – IE Direct-Install Measures performed in Homes • Energy, Health and Safety Audit Performed

• Serious Health or Safety Issues Stop Weatherization • Customer Education Provided to Reduce Energy


Partner Collaboration

Increase the number of interventions by stretching dollars further One-touch mindset: fix, refer, or educate Provide access to multiple services at once Change deferrals to referrals


Successful Collaboration - Example

• West Haven, CT

• CTEHHI partnered with LAMPP

• First, LAMPP Completed a $37,000 Lead

Remediation Making the Home Lead Safe

• Liquid encapsulation of paint inside and outside of the home

• Replacement of windows and doors


Successful Collaboration - Example

• CTEHHI contributed $12,000 in energy efficiency, health and safety measures

• Energy efficient lighting • Furnace tune-up

• Air sealing • Insulation

• Appliance replacement • Ventilation Fans


Successful Collaboration - Example

• LAMPP will perform an additional $10,000 mold abatement

• Remove water damaged wall and ceiling material • Replace with mold resistant material

• Installation of measures to redirect water intrusion • Additional safety items and electrical upgrades


Successful Collaboration - Example

• Summary

• $62,000 was pooled

together to address multiple issues existing in the home • Under our traditional energy

efficiency program, this

would have been a deferral • Collaboration with LAMPP

enabled us to achieve an annual reduction of over 1,243 kWh and 884 CCF, while making the home a safe environment to live in


WAP – Utility Partnerships

• Connecticut’s WAP program is administered by the

Department of Energy & Environmental Protection (DEEP)

• DEEP partners with the statewide Community

Action Agency Network to Provide Services to eligible residents throughout the state

• In order to maximize federal funding for the WAP

program, CAAs partner with the UI and CL&P.


WAP – Utility Partnerships Summary

• The purpose of the utility partnerships in CT are to benefit our mutual


• Providing leveraged funding to CAAs administering the WAP program allow more customers to get served • The partnerships we have

developed with the CAAs, also go beyond WAP and allow us to provide CAAs more weatherization

opportunities through our rate-payer funded programs


Thank You!

• Contact Information Marissa Westbrook Evan Seretan


Helping Dollars Go the Distance: Working together with Rehab, Weatherization, and Habitat

Kahya Fox and Derek Schroeder, Couleecap, Inc. May 15, 2013


Where to Start?

• Start with client intake/application – Couleecap’s Case Manager position

• Triage all incoming Rehabilitation and Weatherization calls • Determines ALL client needs

• One-Stop-Shop for assessment




• Two options:

– Schedule audit and initial rehab inspection together

– Note rehab work on Weatherization file—talk after all inspections have been completed

• Common work that Weatherization can do: – Insulation

– Furnace work

– Bath or kitchen fans – Refrigerators

– Dryer venting

– Small electrical repairs – Other small repairs




• Process

– Rehab first!




• Auditor inspects home and must defer • Common reasons for deferral

– Roof leaks

– Hot water heaters – Electrical work

– Larger areas where air is leaking—drywall – Lack of SIR (Savings to Investment Ratio)

• Auditor forwards explanation and pictures to housing staff




• Housing staff work with homeowner to begin rehab process

– Works best with AHP and HPG funds – Works best with smaller priced projects • Project completion

– Rehab staff let Weatherization know when work is complete • AHP Weatherization Deferral Program

– Chicago Federal Home Loan Bank – 30 projects over 12 months

– $8000 average cost per house – Extremely successful!




• Example:

Park Avenue, Hillsboro, WI

 Replace roof

 Drywall garage ceiling

 Replace door from garage to basement

 Total cost of rehab = $4,295 in a forgivable loan




• Habitat’s Critical Repair Program • How we do it

– Habitat selects partner families based on income, need and willingness to partner.

– Habitat affiliates use volunteer labor and donated materials to keep costs low and take no profit for their services.

Why it matters

This program ensures that families live in safe and well-maintained homes. The program is designed to revitalize the appearance of the neighborhood, encourage connections within the community, and most importantly, help preserve affordable housing stock.




• Example:

Client A

Usher St, La Crosse

 Need to insulate and sheet rock the outside wall on left side of furnace

 Need to tie up wires that have no termination point

 Need to sheet rock and seal around duct work above furnace

 Need to sheet rock and seal around duct work that










• Project Overview

– Habitat costs = less than $200

– Amount of Weatherization work completed on home = $4,001.8 – Annual estimated energy savings = $1,500.00


Benefits of Working Together

• Provides holistic approach to client services • Saves money for homeowners

• Weatherization can be match dollars for rehab grants • Rehab funds stretch farther

• Allows deferrals to proceed • Back scratching


Watch Out

• DOE money for Weatherization projects are federal

funds – can trigger lead rules for rehab (ex. HOME and CDBG)

• Must have good communication between staff • Process for rehab can take longer


Thank You!

Contact Information • Derek Schroeder – • Kahya Fox –


Healthy Homes Training & Collaborations

Amanda Eva Santa Fe, NM, May 15, 20

ns 13


What We Train

• Essentials of Healthy Homes

• Health Opportunities in Energy Audits

• Healthy Homes for Community Workers

• Lead RRP

• Lead Safe Weatherization

• Healthy Homes credit class

• Integrated into other classes



• As a TC we reach many markets

• Provide opportunity for collaboration and


• Better understanding of state and local issues

• Growing level of understanding of HH issues

• Networking opportunities


Thank You

Amanda Evans


NASCSP Contacts


Jenae Bjelland

Director of Healthy Homes (202) 624-5850 Ryan Ward Research Analyst (202) 624-5994