© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco Business Edition Solutions for SMB -
Deployment, Configuration, Updates
BRKUCC-2542
Agenda
Cisco Business Edition Portfolio
Cisco BE 6000
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco Business Edition Portfolio
Co
lla
b
o
ra
tio
n
Ca
p
a
b
ilit
ie
s
300
1000
Business Edition 6000
Business Edition 3000
Users
•
Value Priced UC
•
Simple to Deploy
•
Easy Administration
•
Professional Collaboration solution
•
Supports Telepresence, CIUS, Virtual desk
•
Optional redundancy & survivable branch
•
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 6000 – Key Components
Specific combination of core UC applications on UCS
to support medium business requirements
‒
Cisco® UCM ,Cisco Unity® Connection, Cisco Unified
Provisioning Manager
‒
Optionally add Cisco Unified Presence, Cisco Contact
Center Express, Cisco Unified Attendant Consoles
Hardware platform - Cisco Unified Computing
System™ C200 M2 1RU Rack Server
Capacity - 1000 users, 100 Contact Center Agents
Full featured WAN and LAN redundancy
‒
Cisco UCS x 2 or Cisco UCS + MCS 78xx (as back-up)
Improved Scalability, Redundancy and Application co-residency
Cisco Unified CM +
Cisco Unity Connection +
Cisco Unified Provisioning Manager
+ more
co-res
Apps (up to 4)
Cisco BE 6000 Advanced Features
All
UC Manager Telephony features
Unified Mobility
Unified Messaging – single mailbox for email, VM
and fax
Premise-based rich media Presence using Cisco
Unified Presence
Cisco Jabber for Desktop and Mobile (BYOD)
Web Conferencing using Cisco WebEx Meeting
Center
Telepresence and Advanced Endpoints – CIUS, EX
series, CTS series
IP
PSTN
2
nd
UCS C200 server
for redundancy
Capacity:
Up to 1,000 users.
Up to 1,200 endpoint devices
Cisco BE 6000 Deployment Models
Single Site/Campus Deployment Model
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BRKUCC-2542 Cisco Public
IP WAN
PSTN
Remote
Site 1
Remote
Site 49
Central
Site
. . .
Up to 1,000 users
Up to 1,200 endpoint devices
Full Redundancy
Up to 49 remote sites
Cisco BE 6000 Deployment Models
Multi Site with Centralized Call Processing
2
nd
UCS C200 server
for redundancy
Regional
Site A
PSTN
IP WAN
Regional
Site
N
Regional
Site B
Cisco BE 6000 Deployment Models
Distributed Call Processing
Capacity Per Site:
Same as Single Site/Campus
Redundancy Per Site:
Same as Single Site/Campus
Remote Sites can be a
Cisco BE or Unified CM
deployment
Cisco BE 6000
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Site
1
IP WAN
PSTN
Site
2
≤ 80 ms RTT
Capacity: 1,000 users/1,200 endpoint devices
Redundancy
: Full redundancy for all 4 applications
Distance
Cisco BE 6000 Deployment Models
Clustering over WAN (CoW)
Cisco BE 6000
Cisco BE 6000
WAN Redundancy for all Core Applications
Full Redundancy across the WAN
Site
1
IP WAN
PSTN
Site
2
≤ 80 ms RTT
Capacity: 1,000 users/1,200 endpoint devices
Redundancy
: Full redundancy for all 4 applications
Distance
Cisco BE 6000 Deployment Models
Clustering over WAN (CoW)
Cisco BE 6000
Cisco BE 6000
STRICT NETWORK REQUIREMENTS:
Maximum 80
-ms round-trip delay between two geographically separated nodes.
1.5 Mbps bandwidth for each 10,000 BHCA between sites
1.5 Mbps bandwidth for database and other inter-server traffic between sites
** Follow all general Clustering over the WAN (CoW) guidance in the UC SRND **:
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 6000 vs. “UC on UCS”
Cisco BE 6000
UC on UCS
Packaged solution optimized for medium business requirements
(1000 users)
Enterprise Deployments (Megacluster 80k users)
UCS C200 Hardware platform only
UCS C200, C210, B200 Specs-based support
Core applications: Unified Communications Manager, Cisco
Unity Connection, Cisco Unified Presence, Contact Center
Express, Cisco Unified Attendant Consoles, Cisco Unified
Provisioning Manager
Full suite of UC on UCS applications
Unified provisioning through embedded Cisco Unified
Provisioning Manager
Provisioning through separate native management interface or
purchase Cisco Unified Provisioning Manager
Embedded Cisco Unified Virtualization Hypervisor Edition
(VMware ESXi Hypervisor), optionally purchase upgrade to
Foundation Edition
Buy Cisco Unified Virtualization Foundation Edition, VMware
ESXi Advanced, Enterprise, Enterprise+
Discounted Starter Bundles (50 or 100 users) with options to add
WebEx Meeting center Extension Bundles
Buy software and hardware separately.
Cisco BE 6000 System Sizing
Application
Performance Limits
Unified Communications Manager
•1000 Users, 1200 endpoints. (1000 Primary, 200 Secondary endpoints), up to 50
gateways (Sites)
•50 Extension Mobility login or logout every hour.
•50 Music On Hold sessions/calls.
•20 Software Conferences
•250 CTI endpoints
•1000 Presence enabled Users
•Overall BHCA 5000
Cisco Unity Connection
•1000 Users
•1000 Voicemail boxes, 10 voicemails per mailbox
•24 Voicemail ports with maximum 6 VUI ports, @ 1000 BHCA
•500 IMAP sessions
•150 CPCA sessions
Cisco Unified Presence
•1000 Users
•XMPP Load
•20 IM per user per hour
•2 State changes per user per hour
•20 contacts per user
Unified Contact Center Express/IP IVR
•100 Agents @ 15 BHCA per Agent
•10 Recording Sessions
•100 IVR Sessions
•Periodic Historical reporting
Cisco BE 6000 updates
WAN redundancy supported for all core applications
Embedded VMware software at no additional cost, optional Upgrade to
Foundation Edition with vCenter compatibility
New Contact Center Starter Bundles
Embedded Cisco Prime Unified Provisioning Manager
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BRKUCC-2542 Cisco Public
New Unified CCX Bundles
5 Seat Promo Bundle is extended
Discounted 10 and 25 seats
Enhanced and Premium
Easy to order with all required
SKUs with “one click”
Integrated with BE6K and CUCM
top level SKU for new systems
Coming in
June 2012
Cisco Prime Unified Provisioning Manager
Single Interface to provision users
and their services
Handle Day 1 (infrastructure) and
Day 2 tasks (MACD)
Policy based
Permissions for access and
delegation
Auditing and tracking
Northbound workflow API for
workflow automation
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 6000 Configuration Simplified
Embedded Unified Provisioning Manager
Service Active
Request for Service
Automated
Activation
Cisco Unified
Communications Manager Virtual Machine
Cisco Unified
SRST,
Unity Connection Virtual
Machine
systems Virtual
Cisco Presence
Machine
Audit Trail
Unified Provisioning Manager
Virtual Machine
Unified Provisioning Manager
•
Unified
: ONE interface
•
Simplified
:
business-process &
user-oriented
•
Rapid
:
<1 minute for activation
•
Accurate
:
Reduce manual & duplicate
entry errors
•
User-fr
iendly
:
template-based interface &
business abstraction
•
Tracking:
unified audit trail
•
Localized:
Available in German and
French
Unified Provisioning Manager software
and license included with BE6000 for no
additional cost.
Cisco Prime Unified Provisioning Manager
Subscriber services
Phones (IP, Analog, Wi-Fi and dual mode), Soft phone (CSF, CIPC)
Lines (Shared lines), Extension Mobility, SNR
Presence
Unified Messaging (VM, IMAP, Single Mailbox
Bulk provisioning of users & services
Supported Applications and Services
Infrastructure configuration services
PSTN Gateway and Router provisioning
Pre-built IOS templates (CLI file) with keyword substitution
CUCM configuration
Templates for Hunt groups, Call pickup groups, CSS
MRG, Locations, SIP trunks and a lot more.
Unity Connection configuration
Voicemail distribution group setup, caller input
Batch provisioning and UI for the above services
Supported Applications/Devices
Cisco Unified Communications
Manager
Cisco Unity Connection
Cisco Unified Presence
Cisco Unified Mobility
CUPC/CSF
Cisco Unified IP Phones (69XX,
79XX, 89XX, 99XX, 3905, CIUS,
Tandberg)
Cisco Voice Gateways (VG224, 202,
204, ATA 187)
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco Prime Unified Provisioning Manager
Quick System Setup
Cisco Prime Unified Provisioning Manager
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BRKUCC-2542 Cisco Public
Cisco Prime Unified Provisioning Manager
Usage Profile Configuration
24
Usage Profile Takes
Precedence over
Cisco Prime Unified Provisioning Manager
User Configuration
Cisco Prime UPM configures CUCM, CUC and Presen
applications for the user in the background
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Unified Configuration Tracking with Cisco UPM
Know what is being done to your network
Single point for ordering allows single point audit trail for:
–
Change tracking
–
Troubleshooting
–
Security audits
Export audit trail report in spreadsheet format
UPM
Order Subscriber Order Date Admin Product
234 agerbic 2/2/2011:02:00 aadmin phone builtinbridge:Defaul type:Cisco_7960
235 bsmith 2/2/2011:02:00 nyadmin phone uiltinbridge:Defaul type:Cisco_7960
236 csharp 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960
237 dflat 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960
238 dflat 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960
Fast Site Provisioning with Templates
CM Infrastructure templates are good for rolling out new sites that require
nearly the same settings for each site. Use keywords for any custom settings.
IOS prebuilt templates are good for duplicating commonly used configurations
or adding a new service to an installed base of voice gateways.
Provides faster site rollouts with increased accuracy and repeatability
Speed up and simplify CUCM and IOS repetitive provisioning
Prebuilt IOS Template File:
hostname ${hostname} voice class codec 1
codec preference 1 ${codec-pref-1} codec preference 2 ${codec-pref-2} codec preference 3 ${codec-pref-3}
+
+
Hostname SIP_Trunk_GW-NY voice class codec 1
codec preference 1 g711ulaw codec preference 2 g711alaw codec preference 3 g729r8
hostname SIP_Trunk_GW-LA voice class codec 1
codec preference 1 g729r8 codec preference 2 g711ulaw
Keyword file for NY Gateway:
hostname SIP_Trunk_GW-NY codec-pref-1 g711ulaw codec-pref-2 g711alaw codec-pref-3 g729r8
Keyword file for LA Gateway:
hostname SIP_Trunk_GW-LA codec-pref-1 g729r8 codec-pref-2 g711ulaw codec-pref-3 CUPM-IGNORE
=
=
Audit Trail
Schedule
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 6000 updates
Preconfigured UCS and pre-installed software
End User Self-Care with Cisco Prime UPM 9.0
Support for VMware 5.x , PUT tool updated to allow ordering ESXi 5.x
upgrades
Cisco Unified Presence 8.6.4 support
Native call queuing
Enterprise License Manager support for Cisco BE 6000
Jabber for Everyone
System Release 9.0
28
Releasing
Q4 FY’2012
Native Call Queuing
Ability to hold hunt pilot callers in queue while they wait for an agent to
become available
For each hunt pilot, callers can be routed to configurable secondary
destinations
Agents can be part of multiple hunt pilots where queuing is enabled
2 different options for announcements are available:
‒
Initial announcement
‒
Periodic announcement
New serviceability counters in RTMT folder “Cisco Hunt Pilots” to monitor
queue performance
Releasing
Q4 FY’2012
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Enterprise License Manager for UC 9.0
Licenses will be managed by Enterprise License Managers
No more DLUs with 9.0
Migration from pre-9.0 to 9.0 –
‒
License Count Utility can calculate translation from DLU to UC/CUWL based on
Phone type, Phone assigned to User, etc.
‒
ELM guides through the process to receive permanent licenses
‒
60 Days grace period allowed to configure users without a license
Will Support Cisco BE 6000
Jabber for Everyone
What:
Enterprise-wide IM included in
Unified Communications Manager (CUCM)
license
Eligibility:
CUCM customers
‒
On-premises Presence & IM
Who:
All employees
‒
Even if not using voice/video
On:
Any device – Jabber IM client
‒
Win, Mac, iOS, Android, Blackberry, Web
with Jabber SDK
Presence & IM for All Users, All Devices
Coming in
June 2012
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BRKUCC-2542 Cisco Public
Jabber Presence and Instant Messaging
IM-only Capabilities and Experience
XMPP-based – Cisco & 3rd Party clients
Network-based presence
File Transfer
Desktop and mobile access
Federations – Existing except AoL
Experience – Only see IM features
Microsoft Office - Presence & Click to IM
Initiate, Join WebEx meetings
‒
Mac, Win (2H CY12)
Coming in
June 2012
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 3000 Solution Overview
Proven UC technology supporting 300 users, 400 devices, 10 sites
Appliance
Built-in Gateway
End Points
Video, Wi-Fi, low Cost
Management
Interface
Simple & Intuitive
Trunking
SIP, PRI, Analog
Localization
User and admin interfaces
IP Telephony
Call featuresMobility
SNR Extension MobilityUnity Connection
Voice Mail & AA
Application
Attendant Console, Cisco Jabber
Video
Cisco BE 3000 - MCS 7890 Hardware
OS = Red Hat v5.5 OS
DSP = Texas Instruments
SDRAM = 4 GB
HDD = 160 GB
Processor = Dual Core 1.66 GHz
Ethernet Port
2 USB Ports
2 T1/E1 Ports
MoH Audio Jack
Serial
Port
VGA Port
Status Lights
Front
Rear
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 3000 – Simplified UI
Cisco BE 3000 Voice Messaging and Auto
Attendant
Integrated voice messaging and Automated
Attendant functions
Voice mail powered by Cisco Unity®
Connection
VM Integration with MS Outlook – notification
via email
On-server message store
Voice mail capacity: 51 minutes per user, auto
purged after 15 days
Maximum VM+AA ports: 12
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 3000 Voice Conferencing & Transcoding
Conferencing & transcoding included in
base system. No conference bridge
needed
Ad hoc conferencing ( 4 participants per
meeting)
Meet-me conferencing ( 8 participants
per meeting)
Eliminates the need for customers to
pay for dedicated monthly voice
conferencing services
Maximum participants per system: 24
channels
Cisco BE 3000 Integrated Mobility
Single business number reach, single voice mailbox
•Intelligently manages, filters, routes, and connects calls between an employee's IP
desk phone and mobile cellular or home phone
•Allows one SNR number per user
Desktop pickup and cell phone pickup
‒
Device mobility between desktop and mobile phone
Cisco Jabber on Mobile (iPhone and Android)
Extension Mobility
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 3000 Supported UC Endpoints
8.6.x 8.6.x 8.6.x 8.6.x 7900 Series 9900 Series* 6900 Series
7925 Wireless Phone 7937 Conferencing Station 3905 SIP Phone
8900 Series*
VG224 Analog Phone Gateway
•
Presence
•
Instant Messaging
•
Click-to-Call directly from
desktop
•
Integrated with Desk phone
Cisco BE 3000 Supported Desktop Clients
Support for desktop clients for better collaboration
CUCI-Connect
Cisco IP Communicator
•
PC based client integrated
with desk phone
•
Click-to-call directly from
desktop applications
•
Single phone number, single
voicemail box
Cisco Jabber
•
Integrated Voice, Video*, Voicemail,
Desktop Sharing and Conferencing
•
Presence and IM
•
Integrated Directories
•
Media Escalation
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 3000 Integration with Desktop Clients
42
BE 3000 Server IP
Under File -> Options -> Advanced
Cisco Jabber
Under File -> Preferences
Cisco WebEx Connect
Cisco BE 3000 Integration with WebEx® Meeting
Center
Accelerate decision-making and collaborate over the
web in real time
Share applications, presentations, documents, or a PC
desktop—just as you would in person
Bring people together without the time and expense of
travel
Work with teams around the world—all you need is
Internet access
Share streaming high-quality video and multiple
webcams for more personal interactions
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 3000 Dial Plan considerations
44
Main DID
Off-net
Country Specific Dial Plan uploaded at
First Time Setup, simplifies Dial Plan
Design and Implementation
•
UK
•
France
•
Spain
•
Brazil
•
Mexico
•
Italy
•
United States
•
Canada
•
India
•
Russia
•
China
•
Australia
Cisco BE 3000 Integration with Cisco Unified Attendant
Console - Compact Edition (CUAC-CE)
Intuitive client application that enable the user to:
Answer telephone calls using Windows PC to
control Cisco IP Phone
Search a directory up to 300 contacts
Transfer calls to a contact
Monitor status of a contact
Set DND and Call Forward
1:1 Paging using Cisco IP phone
Technical Specifications
No additional servers required
Runs on Windows based PC (32 bit)
Limited to BE3K and requires enhanced user
license
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 3000 Trunk Support
PSTN
‒
2 Integrated T1/E1 links on MCS 7890 server
‒
ISR 2901 supported for local or remote sites
‒
E1/R2 Trunk Interface ( Brazil & Mexico )
SIP
‒
On-premise Cisco CUBE Lite
‒
SIP Normalization enabled
Analog
‒
Emergency Calling, Backup line, Local PSTN Access
‒
SPA 8800 provides 4 FXO ports
Integrated Trunk Provisioning on Cisco BE 3000 UI
Cisco BE 3000 Deployment Model
PSTN
IP WAN
Central Site
Remote Site
PoE Switch
Cisco BE 3000 w/
Integrated gateway
Tele-worker
871 VPN Router
PoE Switch
IP Phones
Analog
GW/VG224
Analog Phones
PSTN
IP LAN
IP WAN
SIP
PC Attendant Client
89xx
FXS
FXO
SPA8800
SPA8800
FXO
FXS
CUBE Lite
SIP
SIP
CUBE Lite
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
PoE switch
Remote Site
Cisco BE 3000 PSTN Breakout
ISR 2901
Cisco BE 3000
PSTN
Central
Site
IP WAN
VG224
Local PSTN Breakout at remote sites
Necessary requirement for country's providing emergency services using
a PSAP collocated in trunk area for a Gateway.
Necessary requirement for country's having strict regulations on Toll By
pass for PSTN (no TEHO)
PSTN Long
Distance
Cisco BE 3000 Solution
Recommended Switches –
‒
Cisco 300 Series
‒
Cisco Catalyst 2960
VLAN Configuration –
‒
Single IP subnet per VLAN
‒
Configure at least 2 VLANS – 1 native VLAN for Data, Voice VLAN for voice
DHCP Server –
‒
RFC 2131 compliant DHCP server
‒
Add DHCP voice scopes
‒
DHCP Option 150 for TFTP server
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 3000
Multiple call pickup groups
Direct Transfer to Voicemail
Dial Plan Enhancements: 3 digit extn, short code for dial
CDR Offloading of Call Records for Reporting tools
Auto Attendant Enhancements: Dial by Name, Hunt Group Forwarding
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco BE 3000
Release 8.6.5 highlights
51
Native Queuing
Multi-level Auto Attendant Menu support
FXS/FXO support on ISR 2901, Cisco 881 and Cisco 891
Open Dial Plan Improvements
SRST
*
support on ISR 2901, Cisco 881 and Cisco 891
*No AAR or CFUR support
Releasing
Q4 FY’2012
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
Cisco Business Edition
Unified CMBE 3000 Unified CMBE 6000
Users Supported 300 1000
Appliance Based Yes (MCS 7890) No
Single Office Solution X X
Distributed Deployment X
Centralized Deployment X X
Total Sites Supported in a Centralized Deployment 10 50
Appliance Based Call Control X X
Optional Survivability X
Optional Clustering X
Integrated Voice Mail X X
Integrated Voice Gateway X
Optional Integrated Messaging X X
Tele-worker Support X X
Required Partner Specialization Small Business, Advanced UC Advanced UC
Platform Comparison
Unified CM Business Edition
CMBE 3000
CMBE 6000
Basic Telephony Features
Phone support
3905, 69XX, 79XX, 89XX, 99XX, 7925, 7937, CIPC, CUC-Connect, Cisco Jabber 39XX, 69XX, 79XX, 89XX, 99XX, Soft clients, mobile clientsBasic Mobility (SNR)
Basic Security
Redundancy
Cold Standby
Advanced Telephony Features
Advanced Voicemail
Advanced Mobility
Video
Limited
Presence
Contact Center
Feature Comparison
© 2012 Cisco and/or its affiliates. All rights reserved.
BRKUCC-2542 Cisco Public
www.cisco.com/go/cmbe3000
www.cisco.com/go/cmbe6000
www.cisco.com/go/srnd
Cisco Business Edition Partner Resources
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