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© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco Business Edition Solutions for SMB -

Deployment, Configuration, Updates

BRKUCC-2542

(3)

Agenda

Cisco Business Edition Portfolio

Cisco BE 6000

(4)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco Business Edition Portfolio

Co

lla

b

o

ra

tio

n

Ca

p

a

b

ilit

ie

s

300

1000

Business Edition 6000

Business Edition 3000

Users

Value Priced UC

Simple to Deploy

Easy Administration

Professional Collaboration solution

Supports Telepresence, CIUS, Virtual desk

Optional redundancy & survivable branch

(5)
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© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 6000 – Key Components

Specific combination of core UC applications on UCS

to support medium business requirements

Cisco® UCM ,Cisco Unity® Connection, Cisco Unified

Provisioning Manager

Optionally add Cisco Unified Presence, Cisco Contact

Center Express, Cisco Unified Attendant Consoles

Hardware platform - Cisco Unified Computing

System™ C200 M2 1RU Rack Server

Capacity - 1000 users, 100 Contact Center Agents

Full featured WAN and LAN redundancy

Cisco UCS x 2 or Cisco UCS + MCS 78xx (as back-up)

Improved Scalability, Redundancy and Application co-residency

Cisco Unified CM +

Cisco Unity Connection +

Cisco Unified Provisioning Manager

+ more

co-res

Apps (up to 4)

(7)

Cisco BE 6000 Advanced Features

All

UC Manager Telephony features

Unified Mobility

Unified Messaging – single mailbox for email, VM

and fax

Premise-based rich media Presence using Cisco

Unified Presence

Cisco Jabber for Desktop and Mobile (BYOD)

Web Conferencing using Cisco WebEx Meeting

Center

Telepresence and Advanced Endpoints – CIUS, EX

series, CTS series

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(9)

IP

PSTN

2

nd

UCS C200 server

for redundancy

Capacity:

Up to 1,000 users.

Up to 1,200 endpoint devices

Cisco BE 6000 Deployment Models

Single Site/Campus Deployment Model

(10)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

IP WAN

PSTN

Remote

Site 1

Remote

Site 49

Central

Site

. . .

Up to 1,000 users

Up to 1,200 endpoint devices

Full Redundancy

Up to 49 remote sites

Cisco BE 6000 Deployment Models

Multi Site with Centralized Call Processing

2

nd

UCS C200 server

for redundancy

(11)

Regional

Site A

PSTN

IP WAN

Regional

Site

N

Regional

Site B

Cisco BE 6000 Deployment Models

Distributed Call Processing

Capacity Per Site:

Same as Single Site/Campus

Redundancy Per Site:

Same as Single Site/Campus

Remote Sites can be a

Cisco BE or Unified CM

deployment

Cisco BE 6000

(12)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Site

1

IP WAN

PSTN

Site

2

≤ 80 ms RTT

Capacity: 1,000 users/1,200 endpoint devices

Redundancy

: Full redundancy for all 4 applications

Distance

Cisco BE 6000 Deployment Models

Clustering over WAN (CoW)

Cisco BE 6000

Cisco BE 6000

WAN Redundancy for all Core Applications

Full Redundancy across the WAN

(13)

Site

1

IP WAN

PSTN

Site

2

≤ 80 ms RTT

Capacity: 1,000 users/1,200 endpoint devices

Redundancy

: Full redundancy for all 4 applications

Distance

Cisco BE 6000 Deployment Models

Clustering over WAN (CoW)

Cisco BE 6000

Cisco BE 6000

STRICT NETWORK REQUIREMENTS:

Maximum 80

-ms round-trip delay between two geographically separated nodes.

1.5 Mbps bandwidth for each 10,000 BHCA between sites

1.5 Mbps bandwidth for database and other inter-server traffic between sites

** Follow all general Clustering over the WAN (CoW) guidance in the UC SRND **:

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© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 6000 vs. “UC on UCS”

Cisco BE 6000

UC on UCS

Packaged solution optimized for medium business requirements

(1000 users)

Enterprise Deployments (Megacluster 80k users)

UCS C200 Hardware platform only

UCS C200, C210, B200 Specs-based support

Core applications: Unified Communications Manager, Cisco

Unity Connection, Cisco Unified Presence, Contact Center

Express, Cisco Unified Attendant Consoles, Cisco Unified

Provisioning Manager

Full suite of UC on UCS applications

Unified provisioning through embedded Cisco Unified

Provisioning Manager

Provisioning through separate native management interface or

purchase Cisco Unified Provisioning Manager

Embedded Cisco Unified Virtualization Hypervisor Edition

(VMware ESXi Hypervisor), optionally purchase upgrade to

Foundation Edition

Buy Cisco Unified Virtualization Foundation Edition, VMware

ESXi Advanced, Enterprise, Enterprise+

Discounted Starter Bundles (50 or 100 users) with options to add

WebEx Meeting center Extension Bundles

Buy software and hardware separately.

(15)

Cisco BE 6000 System Sizing

Application

Performance Limits

Unified Communications Manager

•1000 Users, 1200 endpoints. (1000 Primary, 200 Secondary endpoints), up to 50

gateways (Sites)

•50 Extension Mobility login or logout every hour.

•50 Music On Hold sessions/calls.

•20 Software Conferences

•250 CTI endpoints

•1000 Presence enabled Users

•Overall BHCA 5000

Cisco Unity Connection

•1000 Users

•1000 Voicemail boxes, 10 voicemails per mailbox

•24 Voicemail ports with maximum 6 VUI ports, @ 1000 BHCA

•500 IMAP sessions

•150 CPCA sessions

Cisco Unified Presence

•1000 Users

•XMPP Load

•20 IM per user per hour

•2 State changes per user per hour

•20 contacts per user

Unified Contact Center Express/IP IVR

•100 Agents @ 15 BHCA per Agent

•10 Recording Sessions

•100 IVR Sessions

•Periodic Historical reporting

(16)
(17)

Cisco BE 6000 updates

WAN redundancy supported for all core applications

Embedded VMware software at no additional cost, optional Upgrade to

Foundation Edition with vCenter compatibility

New Contact Center Starter Bundles

Embedded Cisco Prime Unified Provisioning Manager

(18)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

New Unified CCX Bundles

5 Seat Promo Bundle is extended

Discounted 10 and 25 seats

Enhanced and Premium

Easy to order with all required

SKUs with “one click”

Integrated with BE6K and CUCM

top level SKU for new systems

Coming in

June 2012

(19)

Cisco Prime Unified Provisioning Manager

Single Interface to provision users

and their services

Handle Day 1 (infrastructure) and

Day 2 tasks (MACD)

Policy based

Permissions for access and

delegation

Auditing and tracking

Northbound workflow API for

workflow automation

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© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 6000 Configuration Simplified

Embedded Unified Provisioning Manager

Service Active

Request for Service

Automated

Activation

Cisco Unified

Communications Manager Virtual Machine

Cisco Unified

SRST,

Unity Connection Virtual

Machine

systems Virtual

Cisco Presence

Machine

Audit Trail

Unified Provisioning Manager

Virtual Machine

Unified Provisioning Manager

Unified

: ONE interface

Simplified

:

business-process &

user-oriented

Rapid

:

<1 minute for activation

Accurate

:

Reduce manual & duplicate

entry errors

User-fr

iendly

:

template-based interface &

business abstraction

Tracking:

unified audit trail

Localized:

Available in German and

French

Unified Provisioning Manager software

and license included with BE6000 for no

additional cost.

(21)

Cisco Prime Unified Provisioning Manager

Subscriber services

Phones (IP, Analog, Wi-Fi and dual mode), Soft phone (CSF, CIPC)

Lines (Shared lines), Extension Mobility, SNR

Presence

Unified Messaging (VM, IMAP, Single Mailbox

Bulk provisioning of users & services

Supported Applications and Services

Infrastructure configuration services

PSTN Gateway and Router provisioning

Pre-built IOS templates (CLI file) with keyword substitution

CUCM configuration

Templates for Hunt groups, Call pickup groups, CSS

MRG, Locations, SIP trunks and a lot more.

Unity Connection configuration

Voicemail distribution group setup, caller input

Batch provisioning and UI for the above services

Supported Applications/Devices

Cisco Unified Communications

Manager

Cisco Unity Connection

Cisco Unified Presence

Cisco Unified Mobility

CUPC/CSF

Cisco Unified IP Phones (69XX,

79XX, 89XX, 99XX, 3905, CIUS,

Tandberg)

Cisco Voice Gateways (VG224, 202,

204, ATA 187)

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© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco Prime Unified Provisioning Manager

Quick System Setup

(23)

Cisco Prime Unified Provisioning Manager

(24)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco Prime Unified Provisioning Manager

Usage Profile Configuration

24

Usage Profile Takes

Precedence over

(25)

Cisco Prime Unified Provisioning Manager

User Configuration

Cisco Prime UPM configures CUCM, CUC and Presen

applications for the user in the background

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© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Unified Configuration Tracking with Cisco UPM

Know what is being done to your network

Single point for ordering allows single point audit trail for:

Change tracking

Troubleshooting

Security audits

Export audit trail report in spreadsheet format

UPM

Order Subscriber Order Date Admin Product

234 agerbic 2/2/2011:02:00 aadmin phone builtinbridge:Defaul type:Cisco_7960

235 bsmith 2/2/2011:02:00 nyadmin phone uiltinbridge:Defaul type:Cisco_7960

236 csharp 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960

237 dflat 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960

238 dflat 2/2/2011:02:00 sfadmin phone uiltinbridge:Defaul type:Cisco_7960

(27)

Fast Site Provisioning with Templates

CM Infrastructure templates are good for rolling out new sites that require

nearly the same settings for each site. Use keywords for any custom settings.

IOS prebuilt templates are good for duplicating commonly used configurations

or adding a new service to an installed base of voice gateways.

Provides faster site rollouts with increased accuracy and repeatability

Speed up and simplify CUCM and IOS repetitive provisioning

Prebuilt IOS Template File:

hostname ${hostname} voice class codec 1

codec preference 1 ${codec-pref-1} codec preference 2 ${codec-pref-2} codec preference 3 ${codec-pref-3}

+

+

Hostname SIP_Trunk_GW-NY voice class codec 1

codec preference 1 g711ulaw codec preference 2 g711alaw codec preference 3 g729r8

hostname SIP_Trunk_GW-LA voice class codec 1

codec preference 1 g729r8 codec preference 2 g711ulaw

Keyword file for NY Gateway:

hostname SIP_Trunk_GW-NY codec-pref-1 g711ulaw codec-pref-2 g711alaw codec-pref-3 g729r8

Keyword file for LA Gateway:

hostname SIP_Trunk_GW-LA codec-pref-1 g729r8 codec-pref-2 g711ulaw codec-pref-3 CUPM-IGNORE

=

=

Audit Trail

Schedule

(28)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 6000 updates

Preconfigured UCS and pre-installed software

End User Self-Care with Cisco Prime UPM 9.0

Support for VMware 5.x , PUT tool updated to allow ordering ESXi 5.x

upgrades

Cisco Unified Presence 8.6.4 support

Native call queuing

Enterprise License Manager support for Cisco BE 6000

Jabber for Everyone

System Release 9.0

28

Releasing

Q4 FY’2012

(29)

Native Call Queuing

Ability to hold hunt pilot callers in queue while they wait for an agent to

become available

For each hunt pilot, callers can be routed to configurable secondary

destinations

Agents can be part of multiple hunt pilots where queuing is enabled

2 different options for announcements are available:

Initial announcement

Periodic announcement

New serviceability counters in RTMT folder “Cisco Hunt Pilots” to monitor

queue performance

Releasing

Q4 FY’2012

(30)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Enterprise License Manager for UC 9.0

Licenses will be managed by Enterprise License Managers

No more DLUs with 9.0

Migration from pre-9.0 to 9.0 –

License Count Utility can calculate translation from DLU to UC/CUWL based on

Phone type, Phone assigned to User, etc.

ELM guides through the process to receive permanent licenses

60 Days grace period allowed to configure users without a license

Will Support Cisco BE 6000

(31)

Jabber for Everyone

What:

Enterprise-wide IM included in

Unified Communications Manager (CUCM)

license

Eligibility:

CUCM customers

On-premises Presence & IM

Who:

All employees

Even if not using voice/video

On:

Any device – Jabber IM client

Win, Mac, iOS, Android, Blackberry, Web

with Jabber SDK

Presence & IM for All Users, All Devices

Coming in

June 2012

(32)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Jabber Presence and Instant Messaging

IM-only Capabilities and Experience

XMPP-based – Cisco & 3rd Party clients

Network-based presence

File Transfer

Desktop and mobile access

Federations – Existing except AoL

Experience – Only see IM features

Microsoft Office - Presence & Click to IM

Initiate, Join WebEx meetings

Mac, Win (2H CY12)

Coming in

June 2012

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(34)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 3000 Solution Overview

Proven UC technology supporting 300 users, 400 devices, 10 sites

Appliance

Built-in Gateway

End Points

Video, Wi-Fi, low Cost

Management

Interface

Simple & Intuitive

Trunking

SIP, PRI, Analog

Localization

User and admin interfaces

IP Telephony

Call features

Mobility

SNR Extension Mobility

Unity Connection

Voice Mail & AA

Application

Attendant Console, Cisco Jabber

Video

(35)

Cisco BE 3000 - MCS 7890 Hardware

OS = Red Hat v5.5 OS

DSP = Texas Instruments

SDRAM = 4 GB

HDD = 160 GB

Processor = Dual Core 1.66 GHz

Ethernet Port

2 USB Ports

2 T1/E1 Ports

MoH Audio Jack

Serial

Port

VGA Port

Status Lights

Front

Rear

(36)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 3000 – Simplified UI

(37)

Cisco BE 3000 Voice Messaging and Auto

Attendant

Integrated voice messaging and Automated

Attendant functions

Voice mail powered by Cisco Unity®

Connection

VM Integration with MS Outlook – notification

via email

On-server message store

Voice mail capacity: 51 minutes per user, auto

purged after 15 days

Maximum VM+AA ports: 12

(38)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 3000 Voice Conferencing & Transcoding

Conferencing & transcoding included in

base system. No conference bridge

needed

Ad hoc conferencing ( 4 participants per

meeting)

Meet-me conferencing ( 8 participants

per meeting)

Eliminates the need for customers to

pay for dedicated monthly voice

conferencing services

Maximum participants per system: 24

channels

(39)

Cisco BE 3000 Integrated Mobility

Single business number reach, single voice mailbox

•Intelligently manages, filters, routes, and connects calls between an employee's IP

desk phone and mobile cellular or home phone

•Allows one SNR number per user

Desktop pickup and cell phone pickup

Device mobility between desktop and mobile phone

Cisco Jabber on Mobile (iPhone and Android)

Extension Mobility

(40)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 3000 Supported UC Endpoints

8.6.x 8.6.x 8.6.x 8.6.x 7900 Series 9900 Series* 6900 Series

7925 Wireless Phone 7937 Conferencing Station 3905 SIP Phone

8900 Series*

VG224 Analog Phone Gateway

(41)

Presence

Instant Messaging

Click-to-Call directly from

desktop

Integrated with Desk phone

Cisco BE 3000 Supported Desktop Clients

Support for desktop clients for better collaboration

CUCI-Connect

Cisco IP Communicator

PC based client integrated

with desk phone

Click-to-call directly from

desktop applications

Single phone number, single

voicemail box

Cisco Jabber

Integrated Voice, Video*, Voicemail,

Desktop Sharing and Conferencing

Presence and IM

Integrated Directories

Media Escalation

(42)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 3000 Integration with Desktop Clients

42

BE 3000 Server IP

Under File -> Options -> Advanced

Cisco Jabber

Under File -> Preferences

Cisco WebEx Connect

(43)

Cisco BE 3000 Integration with WebEx® Meeting

Center

Accelerate decision-making and collaborate over the

web in real time

Share applications, presentations, documents, or a PC

desktop—just as you would in person

Bring people together without the time and expense of

travel

Work with teams around the world—all you need is

Internet access

Share streaming high-quality video and multiple

webcams for more personal interactions

(44)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 3000 Dial Plan considerations

44

Main DID

Off-net

Country Specific Dial Plan uploaded at

First Time Setup, simplifies Dial Plan

Design and Implementation

UK

France

Spain

Brazil

Mexico

Italy

United States

Canada

India

Russia

China

Australia

(45)

Cisco BE 3000 Integration with Cisco Unified Attendant

Console - Compact Edition (CUAC-CE)

Intuitive client application that enable the user to:

Answer telephone calls using Windows PC to

control Cisco IP Phone

Search a directory up to 300 contacts

Transfer calls to a contact

Monitor status of a contact

Set DND and Call Forward

1:1 Paging using Cisco IP phone

Technical Specifications

No additional servers required

Runs on Windows based PC (32 bit)

Limited to BE3K and requires enhanced user

license

(46)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 3000 Trunk Support

PSTN

2 Integrated T1/E1 links on MCS 7890 server

ISR 2901 supported for local or remote sites

E1/R2 Trunk Interface ( Brazil & Mexico )

SIP

On-premise Cisco CUBE Lite

SIP Normalization enabled

Analog

Emergency Calling, Backup line, Local PSTN Access

SPA 8800 provides 4 FXO ports

Integrated Trunk Provisioning on Cisco BE 3000 UI

(47)

Cisco BE 3000 Deployment Model

PSTN

IP WAN

Central Site

Remote Site

PoE Switch

Cisco BE 3000 w/

Integrated gateway

Tele-worker

871 VPN Router

PoE Switch

IP Phones

Analog

GW/VG224

Analog Phones

PSTN

IP LAN

IP WAN

SIP

PC Attendant Client

89xx

FXS

FXO

SPA8800

SPA8800

FXO

FXS

CUBE Lite

SIP

SIP

CUBE Lite

(48)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

PoE switch

Remote Site

Cisco BE 3000 PSTN Breakout

ISR 2901

Cisco BE 3000

PSTN

Central

Site

IP WAN

VG224

Local PSTN Breakout at remote sites

Necessary requirement for country's providing emergency services using

a PSAP collocated in trunk area for a Gateway.

Necessary requirement for country's having strict regulations on Toll By

pass for PSTN (no TEHO)

PSTN Long

Distance

(49)

Cisco BE 3000 Solution

Recommended Switches –

Cisco 300 Series

Cisco Catalyst 2960

VLAN Configuration –

Single IP subnet per VLAN

Configure at least 2 VLANS – 1 native VLAN for Data, Voice VLAN for voice

DHCP Server –

RFC 2131 compliant DHCP server

Add DHCP voice scopes

DHCP Option 150 for TFTP server

(50)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 3000

Multiple call pickup groups

Direct Transfer to Voicemail

Dial Plan Enhancements: 3 digit extn, short code for dial

CDR Offloading of Call Records for Reporting tools

Auto Attendant Enhancements: Dial by Name, Hunt Group Forwarding

(51)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco BE 3000

Release 8.6.5 highlights

51

Native Queuing

Multi-level Auto Attendant Menu support

FXS/FXO support on ISR 2901, Cisco 881 and Cisco 891

Open Dial Plan Improvements

SRST

*

support on ISR 2901, Cisco 881 and Cisco 891

*No AAR or CFUR support

Releasing

Q4 FY’2012

(52)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Cisco Business Edition

Unified CMBE 3000 Unified CMBE 6000

Users Supported 300 1000

Appliance Based Yes (MCS 7890) No

Single Office Solution X X

Distributed Deployment X

Centralized Deployment X X

Total Sites Supported in a Centralized Deployment 10 50

Appliance Based Call Control X X

Optional Survivability X

Optional Clustering X

Integrated Voice Mail X X

Integrated Voice Gateway X

Optional Integrated Messaging X X

Tele-worker Support X X

Required Partner Specialization Small Business, Advanced UC Advanced UC

Platform Comparison

(53)

Unified CM Business Edition

CMBE 3000

CMBE 6000

Basic Telephony Features

Phone support

3905, 69XX, 79XX, 89XX, 99XX, 7925, 7937, CIPC, CUC-Connect, Cisco Jabber 39XX, 69XX, 79XX, 89XX, 99XX, Soft clients, mobile clients

Basic Mobility (SNR)

Basic Security

Redundancy

Cold Standby

Advanced Telephony Features

Advanced Voicemail

Advanced Mobility

Video

Limited

Presence

Contact Center

Feature Comparison

(54)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

www.cisco.com/go/cmbe3000

www.cisco.com/go/cmbe6000

www.cisco.com/go/srnd

Cisco Business Edition Partner Resources

(55)

Complete Your Online

Session Evaluation

Give us your feedback and you

could win fabulous prizes.

Winners announced daily.

Receive 20 Passport points for each

session evaluation you complete.

Complete your session evaluation

online now (open a browser through

our wireless network to access our

portal) or visit one of the Internet

stations throughout the Convention

Center.

Don’t forget to activate your

Cisco Live Virtual account for access to

all session material, communities, and

on-demand and live activities throughout

the year. Activate your account at the

Cisco booth in the World of Solutions or visit

www.ciscolive.com

.

(56)

© 2012 Cisco and/or its affiliates. All rights reserved.

BRKUCC-2542 Cisco Public

Final Thoughts

Get hands-on experience with the Walk-in Labs located in World of

Solutions, booth 1042

Come see demos of many key solutions and products in the main Cisco

booth 2924

Visit

www.ciscoLive365.com

after the event for updated PDFs,

on-demand session videos, networking, and more!

Follow Cisco Live! using social media:

Facebook: https://www.facebook.com/ciscoliveus

Twitter: https://twitter.com/#!/CiscoLive

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(57)

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