Proactive Monitoring and Alerting to support Stabilization after Go-Live!

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Orange County Convention Center Orlando, Florida | June 3-5, 2014

Proactive Monitoring and Alerting to support Stabilization

after Go-Live!

Marci Braybrooks, IBIS America

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Subscribe to the SIG!

www.asug.com 1-2-3

1. MY ASUG  Update Profile

 Community and

Communication Preferences 2. Select Special Interest

Groups (SIGs)

3. Select Solution Manager, ALM, and Run SAP Like a Factory Community

SIG – Solution Manager, ALM and RSLAF

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2

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 Learn how Business Process Monitoring (BPMon) in SAP Solution Manager can support your next Go-Live

 Understand how to identify Key Figures for Proactive Monitoring and Alerting

 General guidelines and requirements for

 Business Process Monitoring KPIs

 BP Analytics

 BPO Dashboards

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 What can possibly go wrong at Go-Live?

 Change from Re-active to Pro-active

 Identify Key Figures for Monitoring

 Full disclosure starting at 50,000’

 Wrap-Up / Q&A

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 Initial implementation of a Solution

 New functionality or functional enhancements

 Upgrade releases

 Small configuration changes

New equipment (servers, routers, devices)

New systems (SAP or non-SAP)

Go-Live: to promote a change to Production – changing the

operational business process and/or technical landscape

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It worked when we

tested it!

Tell me what you did

again? Can you recreate

the problem?

Data – real, live DATA

People, Process,

Technology

Unforeseen

circumstances, process

variations

User adoption,

Organizational Readiness

Data Conversions, process

variations

Training, Organizational

Readiness, all of the

above!

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 What can possibly go wrong at Go-Live?

 Change from Re-active to Pro-active

 Identify Key Figures for Monitoring

 Full disclosure starting at 50,000’

 Wrap-Up / Q&A

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Re-Active

 Help Desk / Incident Management

 Issue Tracking

 Assign issues to support resources for follow-up

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 Tool-based support

 Early Warning

 Integrated to Managed system(s) via RFC

Pro-Active

10 SO10 SO10 PT05 PT05 CC20 CC20

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 Application-related operation topics needed to ensure the smooth and reliable flow of the Productive business

processes

 SOLMAN_WORKCENTER

 Business Process Operations using CCMS (BPMon Classical)

 Business Process Operations (New) (SP10 with MAI, not complete)

Use BPMon Classical; migration path to MAI is planned

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Change from Reactive to Proactive

 Alert Inbox

 Daily monitoring

 Central access to Alerts, integrated to Incident Management

 Traffic Lighting based on Threshold values 12 SO10 SO10 PT05 PT05 CC20 CC20

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Content and functionality

is configurable

Configuration of the

Notification

Alert Details

Monitoring Activities

Notifications

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Von: BRAYBROOKS [mailto:braybrooks@ibis-america.com] Gesendet: Mittwoch, 6. Februar 2013 14:03

An: Braybrooks, Marci

Betreff: IDE10 Orders not billed (order related billing) Solution number...00155D5DB60E1EE28A9E84F690AFEA68 Solution name...Customer

System...IDE SolMan System...SOL

Monitoring Object...NA1000 Orders not billed (order related billing) Monitoring ID...000000037700100

Context Data

Business Process...Step...Interface... Sales Order Processing...Process Sales Order...

This is document type (SAPoffice internal) for SAP workplace: Test text for Template for Notification Long Text

Link to Alert Inbox

Alert Detail List (GUI) for alert type Orders not billed (Order related billing) Counter 001 V.02 - Orders not billed within 3 days

Alert Detail List (WebGUI) Monitoring Activities:

Problem Indicator Incompletion error log within the sales order should advise what needs to be fixed. Error Handling Incompletion order reasons can include pricing, material master issues, routes, these may require HD tickets. Escalation Path Not maintained.

Analysis Tools: Call V.02 on IDE ( V.02 ) Confirm All Alerts

Alert Rating/Date/Time/Message:

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 What can possibly go wrong at Go-Live?

 Change from Re-active to Pro-active

 Identify Key Figures for Monitoring

 Full disclosure starting at 50,000’

 Wrap-Up / Q&A

(15)

 How well are business processes working in the SAP system?

 What efficiencies can be gained?

 Where are process interruptions occurring?

 Are there opportunities for improving processes?

What are the organizational and configuration combinations in-use in your system?

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 Tracking functional and technical Key Figures at Go-Live of your SAP initiative is a Best Practice to gauge how well the integrated solution is operating across the targeted

organization

 In SAP Solution Manager, a Key Figure can be automatically collected and monitored using Monitoring Objects in

Business Process Monitoring

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Application Area (e.g.

Sales & Service)

Monitor (e.g. Sales

Documents, SD Invoices

(AR))

Key Figures for the

Monitor (e.g. Incomplete

Sales Orders, Sales

invoices not posted to FI)

Parameter Sets for the

Key Figure to establish

threshold values for

alerts

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 SAP Service Marketplace

 SAP Support Portal  SAP Solution Manager  Run SAP Like a Factory  Business Process

Operations  Business Process Monitoring  Media Library 

Overview and Demos  Business Process

Operations Key Figures – Overview

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1. Solution Manager Configuration (Basic,

Managed Systems, Business Process Monitoring)

2. Document your Solution

(Technical Landscape, Active Business Processes)

3. Document your Monitoring Requirements

4. Identify, configure and

validate monitoring objects in a Development Solution

Manager system

5. Verify that the Monitoring objects meet your

requirements

6. Determine the best

timeframe for data collection of the Monitoring object

a. Review the existing schedule

b. Avoid scheduling against

another collection for the same Monitor

7. Configure, activate and deploy in your Production Solution Manager system

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Automatic Discovery of

Business Process Usage

using Reverse Business

Process Documentation

(RBPD) content

Document your

Solution

with RBPD

Source: SAP

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 For BW, Industry Solutions, and other systems not available in RBPD

Document your

Solution

with RBE Plus

Automatic Scoping of

Master data

Processes

Process steps

Transactions

for SAP Solution Manager

Automatic Blueprint Evaluation

based on Bu sin e ss Proc e ss Re po sito ry

in scope not in scope

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Document Monitoring Requirements

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Number of open Sales Orders

Number of incomplete Sales Documents Number of Sales Orders (planned GI date in past but not delivered)

Number of Invoices not posted to FI Number of Invoices not posted to FI via index table

Exceptions during billing due processing Number of Quotations out of validity

Number of created Outbound Deliveries Number of Outbound Deliveries with GI posted but no invoice

Number of overdue Outbound Deliveries Incomplete Outbound Deliveries

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Document Monitoring Requirements

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RBE Plus Process Usage Analysis: Process Overview, MM

Invoice items blocked for payment (cash discount endangered)

Invoice items blocked for payment (cash discount lost)

Number of MM Invoices with errors Number of MM Invoices posted Number of Requisition Items created

Number of overdue Requisition Items Purchase Requisition overdue for Purchase Order creation

Automation rate: Purchase Requisitions Lead Time: From PR Item creation to PO Item creation (prev.day) [in days]

Number of Purchase Orders created Number of overdue Purchase Order Items PO Items with Goods Receipt Qty greater Invoice Receipt Qty

PO Items with Invoice Receipt Qty greater Goods Receipt Qty

Number of Contracts already expired Number of Contracts that will expire within x days

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 Access the Solution

 Navigate to the Process Step that aligns to the key figure

 e.g. Processing Purchase Requisitions for ERP

 Click the Create button for a new Monitoring Object

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 Configuration includes Key Figure Selection, defining

Parameter Sets (with selection criteria for the monitor) a Monitoring Schedule, and Notification details.

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 Apply Selection Criteria to the Parameter Set based upon actual usage scenarios

 Target a specific business owner(s) for the notification

Parameter Sets

RBE Plus Process Usage Analysis: Purchase Requisitions

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 Identify Naming Conventions

 Organizational unit

 Key figure

 Predetermine threshold values

 Parameter sets represent the criteria for the alert

 The Set ID is incremented automatically when you Add

 Thresholds for YELLOW and RED alert ratings indicate the

tolerance of documents that are allowed for the criteria applied in the parameter set before triggering the respective rating (i.e. one parameter set can have thresholds for both)

 Work with your business partners for notification and follow-up action requirements!

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 What can possibly go wrong at Go-Live?

 Change from Re-active to Pro-active

 Identify Key Figures for Monitoring

 Full disclosure starting at 50,000’

 Wrap-Up / Q&A

(29)

Business Process Monitoring, BP Analytics and BPO

Dashboards

(30)

 BP Analytics offers a broader analysis

 Align BP Analytics with Monitoring Objects to analyze across the organization for benchmarking and trending

(31)

Business Process Analytics

 From the Work Center for Business Process Operations,

select Business Process Analytics

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 Apply Timeframe for comparison purposes

 Select a Monitoring Object for Analytics

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 Analyze performance across the entire

organization

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BPO Dashboards

Key Figure

Instances

Assign KFI to

Panel

Assign Panel

to Dashboard

2 rows, 2

columns

Up to 3 rows,

3 columns

Integrated to

BP Analytics

34

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 What can possibly go wrong at Go-Live?

 Change from Re-active to Pro-active

 Identify Key Figures for Monitoring

 Full disclosure starting at 50,000’

 Wrap-Up / Q&A

(36)

 Prerequisites:

 SOLMAN_SETUP

 Activate Services

 Ongoing Activities / Functions:

 Create Monitoring Objects / Copy existing and change parameters

 Schedule according to System Workload (prior to SP11)

 Authorize and Train Business Users for Notification/Alert Detail List

 Authorize and Train Business Users for BPO Dashboard access

 Effort

 Define Solution and Productive Business Process Structure

 Establish System Landscape and Logical Components

 Identify (or customize) Key Figures for Monitoring

 Returns:

 Proactive Monitoring with Business Process Operations!

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 SAP Solution Manager* * requires login to SAP Service Marketplace

 http://service.sap.com/solutionmanager  SAP Help Portal

 http://help.sap.com/saphelp_sm71_sp10/helpdata/en/5d/3f2e370f22432cb817ba9369cae66d/frameset .htm

 Ramp-Up Knowledge Transfer for SAP Solution Manager 7.1*

 http://service.sap.com/rkt-solman  Support Tools (Plug-ins)*

 http://service.sap.com/supporttools  Business Process Operations

 http://wiki.scn.sap.com/wiki/display/SM/SAP+Solution+Manager+WIKI+-+Business+Process+Operations  Best Practices for Solution Operations*

 http://service.sap.com/solutionmanagerbp  End-to-End Root Cause Analysis*

 http://wiki.sdn.sap.com/wiki/display/TechOps/RCA_Home  SAP ERP Upgrade*

 http://service.sap.com/upgrade-erp  Forum: SAP Solution Manager

 https://forums.sdn.sap.com/forum.jspa?forumID=156  RBE Plus for SAP Solution Manager

 http://www.ibis-thome.com/solutionmanager

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