Table of Contents. Remote Access Methods Overview. From Internet From Dial-Up Line Once Connected. AT&T Broadband. AT&T Dial-Up

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Remote Access Methods Quick Reference Prepared for: Bank Staff

September 2006 Connection Method From Existing Internet (Broadband)

Dial-Up Applications Accessible Connecting Costs Notes Access: Replication or Online AT&T

Network

Client _{Yes Yes}(except All

Internet only login profile)

- Cost for broadband Internet varies.

- Native (AT&T): no surcharge. - Zone A: $.10/min. - Zone B: $.25/min. Both World Bank VPN Yes No All

- Cost for broadband Internet varies.

- No cost for tunneling to Bank Network.

Both SLIP

No Yes All

- No surcharge for CO-based numbers

- Surcharge for 800 numbers varies widely, averaging $.75/min.

Both Replication Recommended

Mobile Lite

No Yes Notes only

- No charge for call to CO (LN Server)

- SITA calls: $.43/min. surcharge Replication To Use, Once Connected Connection Required Can I Use with Dial-Up? Applications

Accessible Lotus Notes Access: Replication or Online http:// Webmail. worldbank. org Internet Yes, but broadband preferred

Notes Mail only Online only; non-Bank PCs allowed Notes Pass-Thru (ISP26/27) Internet Yes, but replication recommended

Notes only Both

http://Meta-

frame.world-bank.org Intranet Yes Drives; others Network

Also allows on-line Lotus Notes access on Metaframe server as well as SAP, HR apps., etc.

Description

When choosing the most appropriate remote access method for

connecting to Bank network applications from home or while traveling, consider the following:

• When available, take advantage of 3rd-party Internet connections (broadband) to establish a Virtual Private Network (VPN) connection to the Bank’s network, for the best

performance at relatively-low costs. Access options include wireless, DSL and Cable 3rd-party Internet connections.

• Some methods allow Notes access only.

• Some dial-up methods involve additional surcharges. What can I access?

Some methods provide access to Lotus Notes only, others allow access to all of the Bank’s network applications, including—

• Internet (via Internet Explorer) • Bank Intranet (via Internet

Explorer)

• Network Drives (via http://Metaframe) • SAP

What can I access from the Internet?

Once you are connected to the Internet, use Webmail for Lotus Notes access only (on non-Bank computer) or Notes Pass-thru from the Lotus Notes program (installed on your workstation).

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GLOBAL REMOTE ACCESS SERVICES (GRAS) H-5-268, I-2-300, MC-1-401. 202-473-2121, Option 4

Description

Using AT&T Global Network Client software, Bank staff can connect to the Intranet and other network applications from home or while traveling, using a broadband service that is already connected to the Internet, such as DSL, Cable, or a wireless

network*. AT&T software can also be used to dial into the Bank’s network (Dial-Up Quick Reference). *The NEW World Bank VPN service also provides access from the Internet, at a lower monthly cost.

What is required for connecting via broadband with AT&T?

The Bank staff member must have--

(1) a working AT&T account (request via ISG Kiosk),

(2) access to a broadband connection to the Internet (DSL, Cable, wireless) and

(3) a PC or laptop, properly configured by your local IT Team or Global Remote Access Services (GRAS) staff. For more information call 202-473-2121, option 4.

Establishing a Broadband Connection via Internet Cable

1) Connectyour computer to the broadband cable. The plug used is larger than a telephone plug, but looks similar otherwise. 2) Turn on the PC and log in.

Via Wireless

A wireless icon will appear in the lower-right corner when a wireless network is available. 1) Right-click the icon .

2) Select and click “View Available Wireless Networks”. Available Wireless Networks displays.

3) Select the wireless network to which you are trying to connect. If the network you want is not displayed, click “Refresh network list” *

4) Click Connect.

5) Networks without Passwords: If the network does not require a password, a box will appear stating that it is unsafe to connect to an unsecured network. Click the “Connect Anyway” button. You may be asked for credit card information for payment in order to subscribe, before you can browse the Internet.

6) Password Prompts: If you are prompted for a password or private key, enter the one provided by your service provider.

See the connected icon in the lower-right corner when connected to the Internet.

*Was no wireless network detected automatically?

1) Press “Fn” “F2” keys at the same time to toggle on the antenna. Note: Dell D420 and 620 notebooks have a manual switch for toggling the antenna on/off.

2) Click Refresh Network List 3) Continue from step 3 above.

Verify the Internet Connection

1) Click Start>InternetExplorer.

AT&T Global Network Client

Quick Reference

Prepared for: Bank Staff

September 2006

2) In the Address field, enter an Internet (not Bank Intranet) web address, e.g.

www.cnn.com. (Note that any Bank Intranet address will not work at this time.)

3) Press Enter.

4) If Explorer successfully displays an up-to-date web page, you have verified that you have a connection to the Internet.

If “Page not available” displays, verify with an IT support person that the Internet network connection is active.

How to log on to the AT&T Network Client

Now that you are connected to the Internet, use AT&T software to “tunnel” into the Bank network:

1) Double-click the AT&T Global Network Client on your desktop. The Login window displays.

2) Place a checkmark in the Traveling user box to display additional options.

3) Click the drop down list under Connect using and select existing Internet Connection.

Broadband Internet (xDSL/Cable/Wireless)

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4) In the Password text box, type your AT&T network access password.

If theCheck for Updates dialog box displays when you connect to the network, check on Phone List and Network Location Database, as this data changes periodically.

When the connection is established, the Network View window displays:

6) Minimize the window. You are ready to use the programs on your desktop that require a connection to the Bank’s network.

ACCESSING APPLICATIONS WITH

THE AT&T NETWORK CLIENT

Using Lotus Notes

1) Click the Lotus Notes shortcut and enter your Notes password.

2) Choose the appropriate location from the location drop-down menu.

3) Choose the Local location if you have a replica (duplicate) of your mail database located on the hard drive. Notes will automatically replicate (download and send new messages) every 15 minutes in the background as you work with this location selected.

OR choose the Office (Server) location

for direct access of Mail on the server. While you are reading and sending messages directly from the Notes server under this location, you may experience delays while the information is being transmitted to and from the server. Under the Office location you can only work while connected.

OR choose the ISP26 or ISP27 location if you connected under the Internet Only Login Profile described above. Similar to Office (Server) this will give you on-line access to your Notes Server.

4) Click the Mail bookmark to open and work in your email database.

Changing Locations after Login:

After logging into Notes, you can also change locations, if needed:

1) Exit any windows you many have open within Notes, e.g. Mail or Calendar. 2) Choose the new location from the

drop-down menu in the lower-right corner .

3) Launch the needed application(s) within Notes, e.g. Mail or Calendar.

Using SAP

Launch as in your office. Click Start > Programs > SAP and log on as usual. This is a direct

connection to the Bank’s SAP servers.

Using Internet Explorer

Click the Internet Explorer icon. This will take you directly to the Bank’s Intranet home page. Navigate as in your office.

Connecting to Network Drives

An AT&T connection will not automatically map your network drives, as in your office. You can access the network drives via the Metaframe web application (see Metaframe Quick Reference).

Changing Passwords

Under AT&T connections, use the http://Password utility to change SAPandother passwords:

1) Launch Internet Explorer.

2) Type password into the Address field. 3) Press Enter.

4) In the User ID field enter your UPI number.

5) In the Password field enter your Passkey password.

6) Select the service or account for which you intend to change the password and follow the displayed instructions.

Precautions regarding Passwords:

Do not change your Windows logon or Lotus Notes password unless you have first established a network connection in a Bank office or via the World Bank VPN, AT&T or SLIP.

Support and More Information

Call Global Remote Access Services (GRAS) at 202-473-2121, option 4.

Orvisit us at H-5-268, I-2-300, or MC-1-401 (this location also services non-Bank workstations and PCs for a chargeback fee to your business unit). Tolearn more, browse to http://GRAS.

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GLOBAL REMOTE ACCESS SERVICES (GRAS) H-5-268, I-2-300, MC-1-401. 202-473-2121, Option 4

Description

The World Bank VPN (Virtual Private Network) allows Bank staff with Internet connections to “tunnel” to the Intranet and other Bank network-dependent applications, similar to using AT&T software’s “existing Internet connection” method.

What is required for connecting?

1. An existing Internet connection (Cable or DSL at home or in a hotel, WiFi hotspot, etc.). See

ESTABLISHING INTERNET CONNECTIONSbelow for more information.

2. An ED4 PC or laptop that has been configured by your local IT or Global Remote Access Services (GRAS) staff with World Bank VPN software. 3. A SecurID token

keychain device. It displays a new number, the Tokencode, every minute.

4. A 4-digit PIN number*, to be used together with the Tokencode. The PIN and the Tokencode number combine to make your Passcode. For example, if your PIN is 1234, and the SecurID shows 234836, then your Passcode is 1234234836.

*No PIN number? SeeHow to Create and Change PINsbelow.

How to Access the Bank from the Internet

Summary:Information Needed for Login Username = UPI #

Passcode = PIN + current Tokencode (entered together; in order; no spaces) Once on the Internet, access the Bank network:

1) Click Start > All Programs > Remote Access > World Bank VPN

2) Click Connect

3) At the VPN Client window, in the Username field, type your UPI number

4) In the Passcode field, type your PIN followed by the current Tokencode. Note that the Tokencode changes every minute. If you read it just when it was changing, wait a few seconds and try again.

5) Click OK. When connected, the VPN Client window minimizes to a Taskbar icon at the bottom. How to Change your PIN

1) Repeat steps 1–4 above 2) http://SecurID

3) Follow instructions on the web page.

How to Disconnect

1) In the lower-right Taskbar area, right-click the VPN Client icon. 2) In the menu, click Disconnect.

Note how the icon changes to an unlocked padlock

World Bank VPN

Quick Reference

Prepared for: Bank Staff on ED4 Computers September 2006

Lost SecurID Token or Resetting a Forgotten Password

Call GRAS at 202-473-2121, option 4, for assistance.

How to Create and Change PINs (IT Staff)

To minimize any complications, we highly recommend, whenever possible, that your IT or GRAS analyst help you create/change your PIN. Creating your PIN:

1) Connect to the Bank’s network on Bank premises, or via AT&T or SLIP

2) Browse to http://securid 3) Click Initialize your Token 4) Enter your UPI # 5) Enter your current Passcode 6) Click Submit

7) In the New PIN field, enter a new PIN*. Remember this PIN for future logins. 8) In Confirm PIN field, enter the newPIN

again 9) Click

Submit * The PIN must be 4-8 characters long, using any alpha (A-Z) or numeric (0-9) characters. Alpha characters are NOT case sensitive.

10) “Congratulations! Your PIN … changed” displays. Exit the window and test login.

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ACCESSING APPLICATIONS

You should be able to use most of the network-dependent applications just as you would from your office workstation, such as SAP or the Intranet. However, there are some differences in how you access the files on your network drives and how you access Lotus Notes, as noted below:

Connecting to Network Drives

A VPN connection will not automatically map your network drives, as in your office. You can access the network drives via the Metaframe web application (see separate instructions).

Using Lotus Notes

2) If configured for Replication, in the At location field, click Local, otherwise select Office (Server).

3) Choosing the Local location will allow you to read email from the replica (copy) of your mail database, located on the hard drive, while automatically replicating (downloading) and sending new messages every 15 minutes in the background. 4) Choosing Office (Server) will access Mail

directly on the server. While you are reading and sending messages directly from the Notes server under this location, you may experience delays while the information is being transmitted to the server. It only works while connected. 5) Click the mail bookmark to open your

mail database. You may read and send new messages; all changes will be

replicated in the background as long as you are connected via VPN.

Changing Locations after Login

After logging into Notes, you can also change locations without logging out of Notes, if needed:

drop-down menu in the lower, right-hand corner.

3) Launch the needed application(s) within Notes, e.g. Mail.

ESTABLISHING INTERNET

CONNECTIONS

Establishing a Broadband Connection via Internet Cable

1) Connectyour computer to the

broadband cable. The plug used is larger than a telephone plug, but looks similar otherwise.

2) Turn on the PC and log in.

Via Wireless

A wireless icon will appear in the lower-right corner when a wireless network is available.

1) Right-click the icon .

2) Select and click “View Available

Wireless Networks”. Available Wireless Networks displays.

5) Networks without Passwords: If the network does not require a password, a

box will appear stating that it is unsafe to connect to an unsecured network. Click the “Connect Anyway” button. You may be asked for credit card information for payment in order to subscribe, before you can browse the Internet.

6) Password Prompts: If you are prompted for a password or private key, enter the one provided by your service provider. See the connected icon in the lower-right corner when connected to the Internet. *Was no wireless network detected automatically?

1) Press “Fn” “F2” keys at the same time to toggle on the antenna. Note: Dell D420 and 620 notebooks have a manual switch for toggling the antenna on/off.

Verify the Internet Connection

www.cnn.com. (Note that any Bank Intranet address will not work at this time.) 3) Press Enter.

Support and More Information

Orvisit us at H-5-268, I-2-300, or MC-1-401 (this location also services non-Bank workstations and PCs for a chargeback fee to your business unit). Tolearn more about remote access, browse to http://GRAS.

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Description

The AT&T Client provides local access phone numbers in 150 countries worldwide. Staff members are able to connect to the Bank’s Intranet and the Internet, network drives, and applications. AT&T also allows connecting to the Bank via existing Internet connections at higher speeds, such as cable or DSL.

How to log on to the AT&T Client

1)

Double click the AT&T Global

Network Client icon on your desktop. 2) The Login window displays.

3) In the Password text box, type your AT&T password. AT&T passwords must be

between 4 and 8 characters long and cannot begin with a number.

4) Click to display the full window. Verify that the window displays the intended location and number. (See below for

instructions on How to change telephone access numbers….)

5) Click . If you are logging in for the first time since the installation, you will be asked to change the password. Follow the instructions in the Change Password dialog box. When the connection is established, a confirmation window appears.

Minimize the window. You are now ready to

How to change telephone access

6)

use the programs on your desktop that require a network connection.

numbers in the AT&T Client

1)

If needed, launch the AT&T Global Network Client icon on your desktop. 2) To select the

e in, country you ar click the drop-down list and select it. )

3 From the next drop-down list, select the city you are currently in.

4) You can further modify the number as needed for a local call. For example, in most hotels a prefix is needed, which is typically a “9.”

Make the needed box. (A comma cr

modifications in the fourth eates a brief delay to wait

5)

for the dial tone; spaces are ignored.) Enter your password and click Connect.

The confirmation

AT&T Global Network Client

Dial-Up Quick Reference

Prepared for:

Bank Staff

September 2006

window displays after a few seconds.

xt

Numbers

E ended Access

Some numbers in the AT&T clien Extended Access.” Your unit will in

t are labeled cur a “

surcharge charge of 10 or 25 cents (for

countries labeled “Zone B”) per minute of use.

Zone A Zone A Zone B

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Internet Only Numbers

Some numbers in the AT&T client only allow access to the Internet, but not to the Bank’s internal network or Intranet.

1) To view these countries, select the Internet only Login Profile before completing the logon steps above.

2) If you connect using an “Internet only” number, you can then use Webmail or the ISP26 or 27 Notes location documents to access Notes. (See Using Lotus Notes with your AT&T Client below to learn more.)

ACCESSING APPLICATIONS WITH THE AT&T NETWORK CLIENT Using Lotus Notes

2) Choose the appropriate location from the At location drop-down menu.

Choose the Local location if you have a replica (copy) of your mail database located on the hard drive. Notes will automatically replicate (download and send new

messages) every 15 minutes in the background as you work with this location selected.

OR choose the Office (Server) location

OR choose the ISP26 or ISP27 location if

you connected under the Internet Only Login Profile described above. Similar to Office (Server) this will give you on-line access to your Notes Server.

Changing Locations after Login:

Using SAP

Launch as in your office. Click Start >

Programs > SAP and log on as usual. This is a direct connection to the Bank’s SAP servers.

Using Internet Explorer

Browse to the Bank’s Intranet home page and Intranet pages as in your office.

Connecting to Network Drives

An AT&T connection will not automatically map your network drives, as in your office. You can access the network drives via the Metaframe web application (see separate instructions).

Changing Passwords

Under AT&T connections, use the

http://Password utility to change SAPand other passwords:

1) Launch Internet Explorer. 2) Type password into the Address

field.

3) Press Enter.

6) Select the password to change and follow displayed instructions. Windows Logon Password:

Do not change your Windows logon or Lotus Notes password unless you have first

established a network connection in a Bank office or via the World Bank VPN, AT&T or SLIP.

Support and More Information

Orvisit us at H-5-268, I-2-300, or MC-1-401 (this location also services non-Bank workstations and PCs for a chargeback fee to your business unit). Tolearn more about remote access, browse to http://GRAS.

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Description

SLIP is a remote access service to the Bank's

network used from locations where AT&T

numbers are not available. This service allows dial-up access to Lotus Notes, the Bank’s Intranet, the Internet, and the SAP client by dialing into a local Bank office.

To use the SLIP service, you will first need a SLIP account (requested via http://ISGKiosk).

How to connect with SLIP

Once you have a SLIP account and password to connect to the Bank's network, follow these steps to dial-in:

1) Double-click the Remote Access icon on your desktop.

2) Double-click the World Bank Phone Book.

3) Click the drop down menu and select the country office country and city in or closest to your location or a TOLL ACCESS number for the country*.

4) Click Connect.

5) Enter your SLIP User Name.

*The numbers with Country and City names connect you to Bank Country offices. There is no additional cost. However, the numbers indicating All Points - TOLL ACCESS are local 800 numbers which connect you through to the U.S. with a surcharge as high as $3.00/min. See http://GRAS > Pricing for more information.

6) Enter your SLIP password.

7) Verify the Dial field and modify it for a local call as required, e.g. the local area prefix.

SLIP

Dial-Access Quick Reference

Prepared for:

Bank Staff on ED4 Computers

8) Click “Dial”. A window will display, indicating “Registering computer on the network”. Next, you should see an

“Authenticated” message. At this point, you are connected and can use Lotus Notes, Internet Explorer, SAP and other Bank network-dependent programs.

9) To disconnect, on the desktop, double click the World Bank Phonebook icon.

10) Click the Hang up button.

ACCESSING APPLICATIONS WHEN CONNECTED WITH SLIP

Using Lotus Notes

2) Choose the appropriate location from the At location drop-down menu.

Choose the Local location if you have a replica (copy) of your mail database located on the hard drive. Notes will automatically replicate (download and send new

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messages) every 15 minutes in the background as you work with this location selected.

OR choose the Office (Server) location

OR choose the ISP26 or ISP27 location if

you connected under the Internet Only Login Profile described above. Similar to Office (Server) this will give you on-line access to your Notes Server.

Changing Locations after Login:

Using SAP

Launch as in your office. Click Start >

Programs > SAP and log on as usual. This is a direct connection to the Bank’s SAP servers.

Using Internet Explorer

Browse to the Bank’s Intranet home page and Intranet pages as in your office.

Connecting to Network Drives

An AT&T connection will not automatically map your network drives, as in your office. You can access the network drives via the Metaframe web application (see separate instructions).

Changing Passwords

Under AT&T connections, use the

http://Password utility to change SAPand other passwords:

1) Launch Internet Explorer. 2) Type password into the Address

field.

3) Press Enter.

6) Select the password to change and follow displayed instructions. Windows Logon Password:

Do not change your Windows logon or Lotus Notes password unless you have first

established a network connection in a Bank office or via the World Bank VPN, AT&T or SLIP.

Support and More Information

Orvisit us at H-5-268, I-2-300, or MC-1-401 (this location also services non-Bank

workstations and PCs for a chargeback fee to your business unit).

Tolearn more about remote access, browse to http://GRAS.

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GLOBAL REMOTE ACCESS SERVICES (GRAS) H-5-268, I-2-300, MC-1-401. 202-473-2121, Option 4

Description

Mobile Lite is a Lotus Notes application and database that contains telephone numbers worldwide, allowing dial-up access to Notes servers. Once connected, staff can access e-mail and other Notes databases via

replication. Mobile Lite is recommended as a back up for Notes e-mail access when a 3rd party Internet connection, Webmail, AT&T or SLIP is not available.

How to Access Mobile Lite

1) Click the LotusNotes shortcut and enter your Notes password.

2) In the At location field, select Remote.

3) When the Welcome Page displays, click the Replication bookmark .

4) In the Replication window, double-click the Mobile Lite icon

.

How to configure Mobile Lite to Dial a

New Number

For every new location when traveling, you need to configure the proper local phone number to dial up a Notes server.

1) Under Source, select Country and

City. This is where you are.

2) Under Destination, select Country and

Site: This is the place closest to your location that has a Lotus Notes access number available, and if possible, within a local dialing area code.

For the Site field, select a local LN

Server phone number as your first choice, when available. Note that

SITA numbers add a 43 cents-per-minute surcharge, billed to your unit.

4) Click Calculate the number.

The appropriate phone number will be extracted from the Mobile Lite

database.

Notes Mobile Lite and Replication

Quick Reference

Prepared for: Bank Staff on ED4 Computers

September 2006

5) IF you need to Edit the phone number in the box tothe right of the

Calculate the number button...please keep in mind you almost NEVER have to do this.

T = tone dialing,

P = pulse (rotary phone) dialing 9 = prefix for an outside line. Delete or change as needed.

, (comma) = ensures that there is a brief wait for the dial tone to come on line before the modem starts dialing.

6) Click Configure this connection 7) Click Yes to continue.

8) When The configuration is done displays,click OK. Your workstation is now configured to replicate Notes Mail at this location.

How to Replicate and Access Mail

When out of the office, replicating Notes databases ensures the fastest performance. The replication process updates the local mail replica (on the hard-drive) with the server mail database (on the Bank’s network) sending out and bringing in new email.

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1) Return to the Replication window.

2) Click Start Now (top left on the Replication page) and wait until all tasks are completed. You will know they are completed when the words

idle or no replication in progress display at the bottom.

3) In the Replication page, double click

the Mail button to launch Mail. You are now working in your Local mail database. Always remember to replicate again after you have sent, replied or forwarded new mail.

4) When traveling to another country/city, repeat steps 1 thru 9 above under How to configure Mobile Lite to Dial a New Number.

How to Customize Replication Settings Mobile Lite allows truncating (paring down) incoming emails and their attachments. By setting size limits for incoming mail and attachments you speed up replication and usually receive most email messages in their entirety. If a longer email of interest was truncated, you can re-replicate that specific email (and attachment) to receive all of it.

1) In Lotus Notes, click the Replication bookmark .

2) Click the Replication Settings

button in the Scope column next to the local Mail Database .

3) In the Replication settings window, for

the Receive documents from server

settings, select Partial Documents via

the drop-down menu.

4) Check on Truncate documents

larger than 40 kb

5) Check on Limit attachment size to

40 kb

6) Click OK. From now on, your replications will truncate documents that are above the kilobyte size you specified.

Retrieving Truncated E-mail and Attachments

If an e-mail or attachment was truncated during replication, Notes flags it with a ripped page symbol. In order to retrieve them fully, you will need to mark the truncated messages and replicate them again as follows:

1) In your Inbox, click to the left of the

emails that were truncated to leave a

checkmark.

√ Joe Sample with attachment

2) In the Notes menu at top, click the

Actions menu.

3) Click Retrieve entire document.

4) When prompted, toggle on Get

documents now….

5) Click OK

6) When completed, open the

Replication page and verify that the document has replicated again, but this time in its entirety.

Setup, Support, and Information

CallGlobal Remote Access Services

(GRAS) at 202-473-2121, option 4.

Orvisit us at H-5-268, I-2-300, or MC-1-401 (this location also services non-Bank

To

learn more

about remote access,

(13)

GLOBAL REMOTE ACCESS SERVICES (GRAS) H-5-268, I-2-300, MC-1-401. 202-473-2121, Option 4

Introduction

Webmail allows you access to Lotus Notes mail via a web browser from a remote site such as home, an airport kiosk, Internet café, hotel, etc. All you need is a workstation connected to the Internet and a supported browser.

Webmail is not a substitute for the full Lotus Notes client—it provides only a subset of the options you normally have. The following features are not supported in Webmail:

• Doclinks to other Databases

• “Type-ahead” when addressing messages

• Letterhead

• Stationery

• Mood Stamps

• “Prevent Copy”

• “Official Memo” and “File in IRIS” forms What Do You Need to Use Webmail?

• A connection to the Internet, preferably broadband, but dial-up is acceptable (although slow).

• A recent version of Internet Explorer—IE 5.5 or higher—or a Mozilla 1.3.1 based browser (e.g., Netscape, Firefox, etc.) or higher

• Your UPI and Passkey password.

How Do You Log In to Webmail?

1) In your browser type the URL address: http:// webmail.worldbank.org

2) At the UserID prompt, type your UPI number

3) At the Password prompt, enter your Passkey

4) Click “Sign In”. Working with Email

Reading: With Webmail, you can easily read your new mail or view messages stored in Folders. Any unread mail will show up in red type.

1) To go to your Inbox, click the Mail tab:

2) Double-click on a row of email to open that message in a separate window. Click the “Close” button at the far right to close the email and return to your Inbox. You can sort the columns by clicking on “Who”, “Date”, “Size” or “Subject” headers. 3) You can now view new mail with the most

recent messages on top. You can change this sorting order in your Webmail

Preferences to retain these settings. 4) Double-click on any message to read it.

After reading your mail, you can use the Action Bar to choose a Reply, Forward, Delete, or move to Folder option. 5) You can move

mail to Folders by selecting the mail message and clicking the "Move" Action Bar button.

Composing: There are several ways to create a new mail message. You can click on any button in the form while reading a message to create a new memo to this person. Or click the same buttons from the Inbox view.

Webmail

Quick Reference

Prepared for: Bank Staff on ED4 Computers New:_Reply: (Message, Calendar Entry, To Do, etc.)

(To Sender and To All, with History, without Attachments, etc.) or

Forward: (Forward, Forward Without Attachments, etc.)

A New Message appears in its own window.

Addressing: To reduce typos and ensure that your email is delivered properly, use the Address Book features.

1) Type part of a name and click on the check name(s) icon (resolver button) to pull up the full name.

2) Clicking the To:, CC:, or BCC: links will open the “Select Addresses” dialog box. Click the drop-down arrow to reveal all of the address

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books you are familiar within from Lotus Notes.

3) Select the Address Book you want. Choose the name you want, and click “To:” – the person’s correct mailing address will be added to your new message.

To use the addresses you already have in your personal address book on the Notes client, you must first synchronize your personal address book with your Webmail “Contacts” and again when you make a change

afterwards. To synchronize,

1) Open Lotus Notes in the Notes client 2) Open your Notes Mail Inbox

3) Click “Actions”, “Synchronize Address Book”.

4) The “Please locate names” dialog box may appear - select names and click on open. 5) Click OK in the Domino Web Access

Synchronization Dialog box.

The next time you access Webmail, your personal contacts will be available to you.

Formatting: To use “rich” text formatting options (e.g., bold, underline, italics) in your message, use the formatting buttons just above the text entry box—click on the icon that represents the option you want. You can also

spell check and choose foreign language dictionaries.

Hold your mouse over the button to see a full description of what that button does.

• You can select different text colors, font sizes, and fonts from the list supported by your browser.

• You may also highlight any text within your message, click the “Insert Link” button and enter any URL you wish.

Attachments: To attach a document click on the Folder icon, browse to find the file you wish to attach, select it, and click Open. To remove an attachment select the attachment in the list and click on the Trash can icon.

Send: Send your message by clicking the “Send” or “Send & File” action bar buttons. You can also choose to save the message as a draft.

Search: You can do a simple search for messages - click the “Go To” button, fill in the resulting dialog box with search text and select the column to search in. This will move the display to the items in the selected column starting with your search term.

Setting Your Preferences

Your Mail and Calendar Preferences can be set via the “Preferences” button at the top of the window. You can also import your Notes user.id file by clicking on the Security tab. This will enable you to read and create encryptedmessages.

This is also where you change your Notes password.

Logging out of Webmail

Click the Logout button to exit your Webmail session.

Important Security Warning!!

Make sure that you log out of your Webmail session with the Logout button and

close all windows. If you keep any windows open when you log out, e.g., at the airport kiosk, the person who uses the kiosk after you will be able to see that current page, so it is very important to remember to close all open windows.

As a standard security precaution, if you use Webmail longer than 30 minutes, your screen will “time out” and you will be asked to log in again before you can continue. NOT_E

NOT_E

Getting Help for Webmail

Help Links: Throughout the Webmail screens you will find Help Links (“?”) to further explain a feature. For example, if you are in the Address dialog and do not understand how to find a name in an Address Book, you can click the question mark icon to get help.

CallGlobal Remote Access Services (GRAS) at 202-473-2121, option 4.

Orvisit us at H-5-268, I-2-300, or MC-1-401 (this location also services non-Bank workstations and PCs for a chargeback fee to your business unit). To learn more about remote access, browse to http://GRAS.

*Browser popup blockerscan prevent some webmail functions such reading and replying and may thus have to be temporarily disabled.

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GLOBAL REMOTE ACCESS SERVICES (GRAS) H-5-268, I-2-300, MC-1-401. 202-473-2121, Option 4

Description

ISP26 or ISP27 under Broadband Connections: Bank staff with access to a broadband Internet 3rd party provider, such as DSL, Cable, or a wireless connection, can access Lotus Notes via one of the Bank’s pass-thru servers or Webmail.

For pass-thru access you connect to the Internet, log into Notes, and then select the ISP26 or ISP27 Location. The pass-thru server (wbln0026 or wbln0027) acts as a middle-man between the Internet and the Bank’s network.

The pass-thru server’s job is to safely transmit traffic between your workstation on the Internet and the Mail database on the Bank’s internal network.

Notes Server Internet Pass-thru Server ISP26 wbln0026 Notes Server Internet Pass-thru Server ISP26 wbln0026 Internet Pass-thru Server ISP26 wbln0026

ISP26 or ISP27 under Dial-Up Connections: Under most configurations, ISP26/27 interacts with the Notes Mail database on the server directly. Thus, performance would be very slow under a dial-up connection. However, if your laptop has a local Replica installed, and you have connected via dial-up, we recommend you replicate under ISP26 or ISP27. For more information, see Support and More Information below.

Establishing a Broadband Connection via Internet Cable

1) Connectyour computer to the broadband cable. The plug used is larger than a telephone plug, but looks similar otherwise. 2) Turn on the PC and log in.

Via Wireless

A wireless icon will appear in the lower-right corner when a wireless network is available. 1) Right-click the icon .

2) Select and click “View Available Wireless Networks”. Available Wireless Networks displays.

5) Networks without Passwords: If the network does not require a password, a box will appear stating that it is unsafe to connect to an unsecured network. Click the “Connect Anyway” button. You may be asked for credit card information for payment in order to subscribe, before you can browse the Internet.

6) Password Prompts: If you are prompted for a password or private key, enter the one provided by your service provider.

See the connected icon in the lower-right corner when connected to the Internet.

*Was no wireless network detected automatically?

1) Press “Fn” “F2” keys at the same time to toggle on the antenna. Note: Dell D420 and 620 notebooks have a manual switch for toggling the antenna on/off.

Verify the Internet Connection

www.cnn.com. (Note that any Bank Intranet address will not work at this time.)

3) Press Enter.

Accessing Lotus Notes over Broadband

Internet Connections

Accessing Lotus Notes Mail

1) After connecting to the Internet, launch Notes. 2) When prompted, enter your Notes password.

3) From the At location drop-down list, select ISP26 or ISP27 (they both work the same way). 4) Notes will connect to your Mail database and

you can work as you do in your Bank office. What if I was disconnected?

1) Check and reestablish the Internet connection, if needed. 2) Change the location document from the lower-right corner in the Notes window from ISP26 to ISP27 and vice-versa.

Support and More Information

Orvisit us at H-5-268, I-2-300, or MC-1-401 (this location also services non-Bank workstations and PCs for a chargeback fee to your business unit). Tolearn more, browse to http://GRAS.

via ISP26 and ISP27 Location Documents September 2006

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Introduction

Manual Access to Network Drives When Bank staff members connect to the Bank’s network outside of their Bank-premises offices, using AT&T, SLIP or a visiting office network connection, the workstation will usually not automatically connect to their network drives, such as the L, N, M or P drive. This is by design. Since the workstation connects from a greater distance, using a slower connection than in its usual office location, travelers and home-users need manual control over when to access network drives.

Otherwise they would spend a lot of time waiting for these drive connections every time they log in—whether they need them or not. Metaframe Web Service

The Metaframe Web service, running on a server on the Bank’s network, is a tool for accessing network drives manually when actually needed. (It also allows running other programs which may not be available on the computer.)

Summarized, this service works as follows: (1) Connect the workstation to the Bank’s

network in a visiting Bank office or via a remote access method such as AT&T. (2) Via Internet Explorer, browse to the

Metaframe Web page and connect the Metaframe server to the network drives. (3) Browse to the needed file(s) on the

network and copy them to the hard drive of your workstation or vice-versa.

Accessing your Files via Metaframe

1) Establish a connection to the Bank’s

network using an AT&T (dial-up or broadband), World Bank VPN, SLIP, or network connection when visiting a Bank office.

2) Open Internet Explorer.

3) Type Metaframe in the browser address box.

Press the Enter

4) key. The Metaframe Application window opens.

5) Click Explorer (Map Network Drives).

6) In Log On to Windows, in the User

name field, type wb[your upi #].

7) In the Password field, type your networkpassword.

8) Click OK. You will see progress

messages indicating that the Metaframe server has successfully logged onto the network and connected to your drives.

Selecting the Security Access Level

1) If the Client File Security window

displays--under “What access should be allowed?” Click “Full Access”.

September 2006 Prepared for: Bank Staff

Quick Reference

Network Drives via Metaframe

Accessing Remote Applications and

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2) Click OK. A Windows Explorer window opens displaying your network drives.

Copying File(s) from the Network

Note: You will not be able to open network files directly in this interface, just copy them for use on your PC’s hard drive as follows:

1) Browse to the files you need to copy to your hard-drive. If you need to copy more than one, hold down the Ctrl key before selecting them.

2) Right click one of the files you want to copy.

3)

Click Copy.

Pasting File(s) to the PC

You can paste the documents to

the same location from within Metaframe’s Windows Explorer window:

1) Click C$ on ‘Client’ (C:)

2) Below, click the Documents and Settings folder.

3) Below, click wb[your UPI number]

4) Below, right-click the wb[your UPI #]’s Documents

5) In the top menu, click Edit.

6) Click Paste.

You will now be able to open and work with the files in your local My Documents folder.

Copying File(s) from the PC to the

Network

Use the same process for copying files from your hard-drive to the Network, but start with copying the file(s) from My Documents or another C:\ drive location and then paste them onto your network drive folders in the

Metaframe window.

Setup, Support, and Information

CallGlobal Remote Access Services (GRAS) at 202-473-2121, option 4.

Orvisit us at H-5-268, I-2-300, or MC-1-401 (this location also services non-Bank

To

learn more

about remote access,

browse to

http://GRAS

.

Table of Contents. Remote Access Methods Overview. From Internet From Dial-Up Line Once Connected. AT&T Broadband. AT&T Dial-Up