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Counseling Program: Transfer Counseling
Lead Counselor: Grace Hom
Report & Documentation
ACCJC requires that CCSF document every meeting held to discuss, formulate, and implement Student Learning Outcomes. Minutes of meetings between Kathleen and the lead counselor as well as meetings among other faculty about SLOs should be kept in a binder and in chronological order.
Each counseling service within Continuing Student Counseling has not only created SLOs, but has moved into measuring them and assessing the results of the
measurement. Below, you are asked to report on the process you used in forming SLOs and on the progress you have made in measuring, assessing data and in implementing changes as a result of SLO assessment. Please attach all minutes, multiple measures such as surveys, assessment data, and handouts distributed to students or to advertise your counseling service.
TransferMinutes TransferMeasurement TransferAssessment TransferAttachments
TransferSustainableContinuousQuality
1. Please write below the SLO you decided to measure:
By the end of a counseling session and workshop on TAG, students will gain knowledge and understanding of the process of completing a TAG online, of the minimum GPA and course requirements, deadlines, and of the differences and similarities among UC
campus requirements.
2. How was the SLO measurement conducted? Through a workshop, class, module, counseling session? Please explain the process you used in detail. Include the other faculty involved.
Students have the option to attend an individual counseling appointment on TAG or to attend a workshop on TAG. This SLO compared and contrasted data gathered from pre and posttests from Express individual Counseling appointments to data gathered from TAG workshops to determine which format most effectively prepared students to complete TAG.
Pretests were administered to students before and after the individual counseling appointment and the TAG workshop. .
TAG SLO PreTests & PostTests were administered from August 27 – September 05. All Transfer Center Faculty were asked to administer the Pre-Test and Post-Test to each student seen in either format. The results displayed in this report include those student contacts made by Grace Hom, and Jack Sugawara.
3. What date did you and the other faculty, if appropriate, meet to discuss the results of the initial SLO measurement? What were your findings, and how will you display your findings?
Grace Hom, Jack Sugawara, and Virginia Chan (clerk) met on September 6, 2012 to tabulate the assessments. Jack and Grace then met with Kathleen Mitchell on
September 10th, and realized our tabulations were in error because the first two
questions were reversed on our results sheets. On September 13th, Grace and Jack re-tabulated the assessments and below are the outcomes:
Summary:
A. Counseling/Express Counseling
20 students completed the PreTest
20 students completed the PostTest B. TAG Informational Workshop
54 students completed the PreTest
44 students completed the PostTest
Upon review of pre/post survey data gathered from both the Express Counseling and Workshops, there are no significant differences between the two formats. However, we did draw the following conclusions:
Students planning to apply to the UC system have done their research and are better prepared.
Students are already familiar with requirements and come to meet with a counselor or attend a workshop with the purpose of re-affirming their information.
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Since the Workshop setting drew in almost 2.5 times more students, we are considering offering more workshops to disseminate information and to answer questions.
If possible, we would like to do a Focus Group and get students’ input on the effectiveness of workshops.
An FAQ sheet can probably help in getting TAG information to students. 4. How will you use the data you gathered to improve your particular counseling
service? Please describe what you will do and a timeline by when you will do it.
Grace and Jack are discussing additional SLO measurements as a result of this initial pilot in which they compared and contrasted how effective either an individual counseling appointment or a workshop was in preparing students to complete TAG. Data from the assessment raised a question about the impact a student’s arrival to a workshop has on the student’s attainment of knowledge. Grace and Jack expressed concern that if students were to arrive late to the workshop, it would be difficult to gather accurate data because the student may have missed the information measured on the survey.
Consequently, Grace and Jack have developed subsequent surveys on the topics of Transfer and the CSU/UC Application Process that are not dependent on when students arrive to the workshop. The survey has expanded the choice of responses to a range of 4 choices.
Future publicity on TAG will also include a FAQ to provide clearer information on these areas as well. This will take place in the next TAG cycle that will start in August 2013.
Minutes
Meeting between Grace and Kathleen October 17, 2012
Minutes 8:15-9:50 am
1. From the minutes of the meeting on September 10 among Grace, Jack, and Kathleen, it was noted that Grace and Jack were looking at ways to develop further SLO
measurements as a result of the initial pilot in which they compared and contrasted how effective either an individual counseling appointment or a workshop was in preparing students to complete a TAG. From the pilot, Grace and Jack expressed concern that if students were to arrive late to the workshop, it would be difficult to gather accurate data because the student may have missed the information measured on the survey.
Consequently, Grace and Jack have developed subsequent surveys on the topics of Transfer and the University Application Processthat are not dependent on when
students arrive to the workshop. The survey has expanded the choice of responses to a range of 4 choices.
The University Application Workshop is measured by a six item pre and post test that includes questions about the process of completing a university application including the application websites, deadlines, minimum transfer eligibility requirements, academic reporting requirements, and the university notification timeline.
2. Data has been tallied from these surveys. Findings include:
a. There is an increase in the range of 19%-50% of student knowledge in the six items of the pre & post test.
b. Answers to the six items are not dependent on when the student joins the workshop.
c. The hands-on workshop format is an effective method of delivering this information to students.
d. Students are reassured that their application has been fill out correctly and are confident to hit the submit button.
3. For many semesters, transfer counselors have presented to students in Engineering 10A – Survey of the Engineering Profession. The presentation includes a PowerPoint display of data on the number of students who transfer from CCSF to UC, CSU, and private colleges. Additionally, the slide presentation includes information about how to findaccurate course selection for transfer into engineering programs within various systems and the transfer agreements.
The counselors are deliberate in beginning the presentation with the impressive number of students who transfer from CCSF. Their goal is to inspire confidence among students that with accurate preparation, they, too, can transfer.
5 By the end of the presentation by a transfer program counselor to students enrolled in Engineering 10A, students will have gained accurate knowledge about the requirements
to transfer as an Engineering major to a UC, CSU, or private college or university.
4. This SLO is measured by a six item pre and post test that includes questions about the number of students who transfer from CCSF, the steps involved in transfer, the
minimum requirements, and the TAG program. 5. Data has now been tallied from these surveys.
Findings include:
a. About 12% of the students did not fill out the post-test.
b. There is an increase in the range of 32%-52% of students knowledge in the six items of the pre and post test.
c. The instructor’s goal in inviting the Transfer Center to come to his classroom to provide transfer information to his students has been met and quantified.
d. The transfer counselors are also pleased with the increase in student knowledge and to have the documentation to substantiate these results.
6. Each semester, the counselors make improvements to the presentation based on data gathered from the surveys. Since the department participates in rigorous dialogue about the survey results, makes improvements to the presentation, and they have instituted this process for many semesters, this SLO is at the Continuous Quality on the WASC Rubric.
Minutes of Meeting with Grace and Kathleen Transfer Counseling
September 25, 2012
1. Grace and Kathleen met to discuss the status of the WASC Rubric progress. Kathleen distributed the adaptation of the rubric that now has a checklist indicating the progress the department has made toward Proficiency, which is the status the entire College must meet by the end of Fall, 2012. We reviewed the criteria for Proficiency.
2. In response to the next step of Proficiency in which the program will need to demonstrate authentic assessment, Grace and Jack will discuss a format for a questionnaire or survey that could measure students’ use of and satisfaction with services provided within the Counseling Transfer Program.
3. This step will present a unique challenge for the Transfer Program because outside deadlines often drive both workshop and content of counseling sessions. Jack and Grace will meet to discuss ideas for a generic measurement that could be administered
periodically throughout the Spring Semester.
4. Jack had mentioned that he would like to explore ways to integrate the relationship
between transfer counseling and career counseling through collaborative endeavors. This could be an effort to plan for in the Fall and implement in Spring, 2013.
7 September 10, 2012 Meeting Minutes
With Transfer Counseling Program Jack, Grace, and Kathleen
1. Kathleen will edit the minutes from August 22 (done) to reflect actual pre & post test administration.
2. Grace and Jack discussed the initial data gathered from the pre & post tests. They will further review the data. Initial findings suggest that within both the counseling sessions and workshop (including Express Counseling), a result of the SLO might be to create a checklist of material to be covered both in the counseling sessions and within the workshops.
3. A discussion about ways to integrate more fully career information and transfer information resulted from the SLO review. Jack mentioned that Transfer has jointly presented workshops; he suggested that further exploration of this idea could benefit the students.
4. The document to record the SLO process, measurement, and assessment was
distributed. It will be further discussed during the upcoming Flex Day on September 10, 2012.
5. The transfer counselors present for the discussion are looking at ways to develop further SLO measurements as a result of the initial pilot.
Minutes of Meeting with Grace Hom and Kathleen August 22, 2012
SLO: Transfer 10-11
Agenda & Continuous Quality
1. Draft a Mission Statement for Transfer Counseling Mission statement is on website.
2. Ideas for something you could measure & assess within a counseling session
Grace and I discussed several ideas for Student Learning Outcomes. The UC TAG (Transfer Admission Guarantee) cycle is in full swing at this time so it has been selected as their first SLO.
3. Idea for the wording a Student Learning Outcome Suggested wording for a SLO:
By the end of a counseling session on TAG, students will gain knowledge and understanding of the process of completing a TAG online, of the minimum GPA and course requirements, deadlines, and of the differences and similarities among UC campus requirements.
4. Date to Measure & Assess
This project will be a pilot, and will involve students who are seen on appointments and Express Counseling to discuss TAG. When students arrive, they will be given the pretest before speaking with the Counselor; they will be asked to complete the posttest at the completion of their counseling session.
Transfer counselors will meet to develop the pre and post test on August 23-24. The pre test and post test will be administered the week of August 27-September 6. Counselors will meet to tabulate the results from the pre/post on September 4 & September 5. On September 10, the Transfer counselors will meet to assess the findings and discuss plans to apply findings.
5. Date to meet to discuss Continuous Quality
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Measurement
Transfer Center Pre & Post Survey Date: ________________________ Student CCSF ID #:
True False Not Sure
I know the web address to apply for a UC TAG
I may apply for TAG at any time during the Fall semester
All UC Campuses offer a TAG
I may apply for more than one TAG
The GPA requirement is the same for all TAGS
All majors are TAG eligible
Some UCs have special course requirements to qualify for a TAG
After I apply for a TAG, I need to submit a UC application
Transfer Center
University Application Workshop (hands-on)
Date: _________________________________ Student CCSF ID #: _____________________________________ I kind of know (0 to 24% understanding) I know but want more information (25 - 49% understanding) I know most of it (50 - 74% understanding) I know it already (75 - 100% understanding) I am clear with how to fill out
my application(s).
I am clear on the deadline to submit my application(s).
I am clear on the website to submit my application(s).
I am clear on the minimum transfer eligibility requirements to apply to the university.
I am clear that I need to report ALL colleges/universities that I have attended
I am clear on when to
approximately when I will hear about an offer of admission or denial from the university I am applying to.
11 Transfer Center
ENGN 10A Transfer Information Workshop October 12, 2012 Name: _____________________________________ Student CCSF ID #: I kind of know (0-24% understanding) I know but want more information (25-49%) I know most of it (50 - 74%) I know it already (75 - 100% understanding)
I know that more than 1000 CCSF students transfer to colleges/universities each year
I know the steps to transfer from CCSF to a
college/university
I know the minimum requirements to transfer to a CSU and/or UC
I know how to find the classes I need to take for my major to transfer
I know about the TAG Program (Transfer Admission Guarantee)
I know where the Transfer Center is located.
Assessment
Upon review of the following pre/post survey data gathered from both the Express Counseling and Workshops, there are no significant differences between the two formats. However, we did draw the following conclusions:
Students planning to apply to the UC system have done their research and are better prepared.
Students are already familiar with requirements and come to meet with a counselor or attend a workshop with the purpose of re-affirming their information.
Since the Workshop setting drew in almost 2.5 times more students, we are considering offering more workshops to disseminate information and to answer questions.
If possible, we would like to do a Focus Group and get students’ input on the effectiveness of workshops.
HANDS-ON APPLICATION WORKSHOP
QUESTIONS PRE-TEST (26) POST-TEST (26)
I kind of know (0-24%) I know but want more information (25-49%) I know most of it (50-74%) I know it already (75-100%) I kind of know (0-24%) I know but want more information (25-49%) I know most of it (50-74%) I know it already (75-100%) I am clear with
how to fill out my application(s). 7 7 7 5 0 3 5 18 I am clear on the deadline to submit my application(s). 3 2 2 19 0 0 2 24 I am clear on the website to submit my application(s). 4 6 1 15 0 0 3 23 I am clear on the minimum transfer eligibility requirements to apply to the university. 4 5 5 12 0 0 5 21 I am clear that I need to report ALL colleges/universi ties that I have attended.
3 2 3 18 0 0 3 23
I am clear on approximately when I will hear about an offer of admission or denial from the university I am applying to.
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ENGN 10A TRANSFER INFORMATION WORKSHOP
QUESTIONS PRE-TEST (110) POST-TEST (110)
I kind of know (0-24%) I know but want more informat ion (25-49%) I know most of it (50-74%) I know it already (75-100%) I kind of know (0-24%) I know but want more informatio n (25-49%) I know most of it (50-74%) I know it already (75-100%)
I know that more than 1000 CCSF students transfer to
colleges/universities each year.
48 18 21 23 3 4 18 72
I know the steps to transfer from CCSF to a college/university.
19 44 29 18 3 8 32 54
I know the minimum requirements to transfer to a CSU and/or UC.
20 38 30 22 3 5 25 63
I know how to find the classes I need to take for my major to transfer.
7 30 37 36 4 5 25 63
I know about the TAG Program (Transfer Admission Guarantee).
57 20 16 17 8 6 25 58
I know where the Transfer Center is located.
Attachments TRANSFER CENTER Science Hall 132 415-239-3748 http://www.ccsf.edu/Transfer CITY COLLEGE OF SAN FRANCISCO 50 Phelan Avenue San Francisco, CA 94112
UC Online TAG FAQ’s
What is a TAG?A TAG is a Transfer Admission Guarantee to a specific university. It is a contract that you submit to the University of your choice so that you can be guaranteed admissions early. A TAG is a great tool to use to be sure that you have met the admission criteria for transfer and will be completing the appropriate courses for General Education and for your major.
Which UC Campuses offer a TAG?
TAGS are available with the following: UC Davis, UC Irvine, UC Merced, UC Riverside, UC Santa Cruz, and UC Santa Barbara.
Do I need to see a counselor to submit a TAG?
No, you don’t need to see a counselor to submit a TAG. However, counselors are available to answer questions you may have regarding the TAG. Workshops will also be available to assist students with the TAG application. Can I submit a paper TAG?
No, all TAG’s must be submitted online.
When can I begin working on my TAG? July 1, 2013 (For Fall 2014 TAGs).
Go to: https://uctag.universityofcalifornia.edu When do I submit my TAG?
You submit your TAG September 1-30, 2013 (for fall 2014 TAGs). (UC Merced will accept TAGS for transfer in spring 2014; deadline is May 1-31, 2013).
You are advised to not wait until the last minute to submit your TAG so there will be adequate time to address any issues that may surface.
What do I need to be eligible for a TAG?
The specific criterion for a TAG varies by each university and by the major that you are preparing for at the universities to which you would like to transfer. Refer to UC Transfer Admission Guarantee Matrix and the following website:
http://www.universityofcalifornia.edu/admissions/counselors/files/ETS12_TAGMatrix_final_07112012.pdffor specific TAG criteria and further information. (will be updated when new matrix becomes available)
What happens after I submit my TAG?
Irvine, Merced, Riverside, San Diego, and Santa Barbara TAGs go directly to the UC campus for review. You must check your email and messages on the TAG Application System often.
Davis and Santa Cruz TAGs are routed to CCSF for pre-evaluation and authorization. Davis and/or Santa Cruz TAGs will be "authorized" and submitted by CCSF to the appropriate UC campus for consideration provided that: 1) Your TAG eligibility is confirmed
2) Your self-reported coursework indicates UC admission requirements will be met and;
3) The UC Online TAG and all required documentation are received by the specified deadlines. You must check your email and messages on the TAG Application System often.
17 How can I check on the status of my TAG and when will I be notified by UC?
To check on the status of your TAG log on to the home page of the UC TAG Application System at https://uctag.universityofcalifornia.edu . UC review of fall 2013 TAG applications should be completed by November 15, 2013. For UC Davis, UC Merced, UC Riverside, and UC Santa Cruz you will find out at that time whether or not you meet the UC TAG requirements. For UC Irvine, UC San Diego, and UC Santa Barbara, you will not find out whether or not you meet the TAG requirements, until you receive your official admission/denial letter the following spring.
What if my TAG is “not authorized” or “denied,” can I still apply for admission to UC? Yes, you may still apply to UC through the regular admissions process.
Can I sign more than one TAG? No, you may only submit a TAG to one UC.
Once I sign a TAG, do I have to go to that specific university? No, you are not required to attend the university to which you are submitting a TAG. Do I need to submit official transcripts when I sign a TAG?
No, all information submitted is a self report. When you submit a TAG contract you can use unofficial records. It is only after you are admitted to a university that you will be required to submit official records from all colleges and universities previously attended.
Do I need to tell the universities about coursework completed at previous colleges attended, even if I don’t like the grades I earned or I went to university in another country?
Yes, you are required to report all previous coursework completed at a previous community college or university, either in the US or internationally*. Falsification of records is a serious issue and can result in expulsion from a university if you do not report all records and are admitted based on incomplete information.
*Students who have completed university level coursework in other countries are NOT eligible for TAG at UC San Diego.
Do I need to list all the courses I have taken including non-UC transferable courses? Yes, all classes that are listed on your transcript, including the non-UC transferable courses, need to be included in the TAG application (and later when you complete the UC application).
Do I still need to apply to the UCs after I submit my TAG? You are still responsible for completing the general UC for admission.
Sustainable Continuous Quality Improvement
Transfer counselors have for many years utilized the SLO process to gather data about the effectiveness of their counseling programs, particularly the numerous workshops they offer through the center and within courses. They consistently participate in robust dialogue about survey results; consequently, they have frequently made program improvements where they felt services would be made more effective. Recently, the counselors developed new ways to deliver workshop information so that students who were late in arriving would not miss
information about crucial transfer deadlines. Because of their years of following the Student Learning Outcome process and their success in integrating the SLO process within their policies and service delivery, the Transfer Counseling Program is at the Sustainable Continuous Quality Improvement level.
Sustainable Continuous
Quality Improvement
_X_SLOs outcomes and assessment are ongoing, systematic and used for continuous
quality improvement.
_X_Dialogue about SLOs is ongoing, pervasive and robust. _X_Evaluation of SLO processes are in place.
_X_Evalutation and fine-tuning of department structure to support student learning is ongoing.
_X_Student learning improvement is a visible priority in all practices and structures
across the department.
_X_Learning outcomes are specifically linked to program PSLOs and program review.
