Our Footprint ...4
Operational Analysis ...5
Integrated Guarding ...6
On-site Guarding ... 7 Mobile Guarding ... 8 Remote Guarding ... 9Specialty Services ... 11
Global and National Accounts ...12
Securitas Critical Infrastructure Services, Inc. ...13
Healthcare Security Services ...14
National Temporary Security Services ...15
Securitas Training and Service Excellence ... 16
A Knowledge Leader in Security
Security services delivered by experienced profes-sionals allow client organizations to focus on their core competencies. Costs for non-core activities are reduced and internal resources can be used for other purposes. Partnerships develop in which we not only achieve defined goals, but also proactively identify
and address future needs by participating in your strategic planning process. Most importantly, clients may benefit from an integrated security solution that is demonstrably superior to what is currently in place – a program that is designed and managed to the highest professional standards.
Contract security services are often viewed as a traditional security
officer making patrol inspections or controlling access at a fixed post.
While these functions remain crucial to security at many locations,
Securitas Security Services USA, Inc. is able to offer, through its
affiliated companies and specialty divisions, a much broader
range of security solutions that can add significant value to
client organizations.
Our Footprint
The business philosophy of Securitas USA is to create value and improve
quality for our clients, and we achieve these goals because of our lateral
organization that consists of more than 500 local offices. This creates a
strong base that is both flexible and client-oriented.
Our five geographic regional offices guide and support their local branch offices that, in turn, support the officers in the field. Securitas USA places great emphasis on empowering local branches to rapidly respond to your requirements. By placing resources
at the local level where they can be used most effectively, we strive to add value by keeping close proximity to both our clients and security officers.
Guam
Hawaii
Puerto Rico
MEXICO
Monterey, Nuevo Leon
CANADA
North York (Ontario)
SOUTH REGION Atlanta, GA PACIFIC REGION Anaheim, CA NORTHEAST REGION Boston, MA
NORTH CENTRAL REGION
Downers Grove, IL
MID-ATLANTIC REGION
Frederick, MD
SECURITAS NORTH AMERICA HEADQUARTERS
Operational Analysis
Our goal is to become a long-term, strategic security partner with each client
organization. We can begin by working with clients to assess their existing security
programs and determine if changes are necessary to better serve their security
needs and business objectives.
These include:
• A high-quality, professionally managed, integrated security program.
• Reduced costs from outsourcing non-core services.
• Ability to productively redeploy internal resources. • Reduced employee turnover and training costs. • Ease of administration with one point of contact and accountability.
• Simplified billing with one invoice for all security services.
• Standardized screening, hiring and training. • Performance-based measurement aligned with client expectations.
The first component of a risk assessment is the Operational Analysis, which provides an understand-ing of the existunderstand-ing physical security measures at the facility or site. To standardize and simplify this initial process, Securitas USA uses a custom-designed operational analysis tool that assists in developing a risk assessment of the facility. We will then propose the best security alternative, utilizing on-site, mobile and remote guarding, if the client so desires, to offer a cost-effective and comprehensive security program. Several factors should be considered when evaluating security services in addition to the direct costs of per-sonnel and equipment. When an organization relies on Securitas USA as a single source provider for all of its security needs, there are a number of advantages.
Securitas USA Site Manager meets with client
Complete a risk assessment
of client facility Evaluate client’s security needs
Securitas USA Site Manager presents cost-effective security program to the client
When an organization relies on Securitas USA as a
single source provider for all of its security needs,
there are a number of advantages.
Integrated Guarding
At Securitas USA, we continually strive for methods to meet
each client’s unique security needs while keeping the client’s
business goals and budget in mind.
We are dedicated to using our resources and experience to
create security alternatives that address the rising costs of
the security profession.
Our goal is to drive efficiencies within a client’s security program without compromising our capabilities to meet the security requirements. The solution is Integrated Guarding, which combines all three of our guarding services — On-site, Remote and Mobile — to provide a comprehensive, cutting edge alternative.
Through our coast-to-coast footprint, Securitas USA and its affiliates can offer an all-inclusive approach – we can provide not just the officers and the technology, but a flexible security plan to handle all aspects of an organization’s security objectives.
On-site Guarding
We know that every business environment has different security needs,
which is why we have leveraged our knowledge and expertise to develop
a variety of guarding functions to meet any client’s requirements. After
performing an Operational Analysis of your site, we will recommend the
services that best fit your situation.
As a client-focused organization, Securitas USA devotes extensive time and resources
to hiring, training, developing and retaining our officers to achieve a level of service
that meets the client’s security needs.
The security services that Securitas USA can offer to our clients include: • Reception/concierge services
• Console operations • Special event guarding
• Fire patrol and equipment checks
• Alarm and emergency response
• Facilities badging and identification services • Transportation and parking coordination services • Customized and site-specific security functions
We will provide on-site security officers who: Convey trust and confidence
Our extensive pre-employment screening and selection procedures verify each job candidate’s background and assess a variety of personal qualities, including trustworthiness, honesty and integrity.
Possess a professional demeanor Because our security officers represent our clients, as well as our company, we strive to make certain that every security officer acts professionally at all times.
Mobile Guarding
Mobile Guarding allows businesses of all sizes to have access to the world-class
protection, high-caliber officers and advanced technologies that make Securitas
USA a knowledge leader in security. After performing a detailed analysis of your
site, Securitas USA will create an innovative, flexible solution that meets your
security needs as well as your budget.
Advantages include:
Protection and deterrence from theft and vandalism – random, regular checks by officers in clearly marked Securitas USA vehicles send the message that you take your security seriously. Real-time reporting – advances in technology enable a Mobile officer to create online reports while on-site – instantly providing alerts concerning any security issues. Instead of arriving at work to find a problem, clients receive a complete review of the night’s activity.
Consistent service – multiple locations can receive synchronized service, whether separated by a few blocks or several states.
Reduction in false alarm fees – using Mobile Guarding as a first response can help eliminate false alarms for local law enforcement, thereby saving money and promoting goodwill.
When you rely on Mobile Guarding to monitor
your facility, you know the first response will
be appropriate.
Mobile Guarding by Securitas USA offers comprehen-sive security through innovative and cost-effective packages. Cutting-edge technology and software, combined with specially-trained Mobile officers, creates real-time security that helps prevent incidents, optimize security officers’ time and reduce costs.
Key elements of Mobile Guarding include: Mobile Patrol Officers
Specially-trained, vigilant and helpful officers check in at random but regimented times to perform post orders, inspect the property and assist staff as necessary.
Alarm Response
Mobile patrol officers can respond to alarms and react with the appropriate response that the situation calls for.
Remote Guarding
Advances in camera, sensory and access control technology have radically changed
how we can manage many key security duties. Where officers now control access
on-site, we can monitor remotely.
By combining ever-vigilant remote operators and security officers, we can offer the following customizable services:
Alarm Verification
Cameras scan your premises for unauthorized activity and potential threats, and deliver an audible message that security is monitoring in real-time. Remote operators can dispatch Mobile patrol officers or summon the police when the situation warrants.
Remote Employee Escort
Live video surveillance with audio notification helps provide a safe environment as employees or visitors arrive and depart the area.
Remote Entry/Exit management
On-demand processing authorizes the identities of employees and contract workers who require access to the facility.
Remote Patrol
Video-based patrols can inspect your premises and critical assets, monitor suspicious activity, and help comply with security guidelines for the client site.
Remote Perimeter Protection
Customized intelligent video analytics for each unique location automatically recognize potential threats and suspicious activity.
Remote Guarding can enhance your security program
and prove cost-effective even if you have many sites
in remote locations.
Detection
Automatic detection of suspicious movement in predefined areas or abnormal interruptions at your
Efficiency
Clients receive security services and capabilities that mirror those of an on-site security officer at a Tried and tested technology means an off-site officer can conduct a full video tour of a facility, make security announcements and manage access control for employees and visitors. The same officer can complete logs and file reports traditionally performed on-site.
Securitas USA has tailored its Remote Guarding services to help protect organizations of every size, and across nearly every industry and unique facility.
Specialty Services
Securitas USA offers, through its affiliated companies and specialty
divisions, a much broader range of security solutions that can add
significant value to businesses. Specialty services can be customized
and combined to meet the security requirements of any organization
in a variety of circumstances. We work closely with each client,
listening carefully and applying our expertise, to offer a solution to
help protect your facilities, your employees and your assets on a
global, national and regional basis.
Global and National Accounts
An organization’s specific security needs often vary to include world headquarters sites, security operations centers, manufacturing plants, data centers, distribution centers, sales offices, campus environments and high rise buildings. Through the National Accounts group, these various security needs are managed through a customized national security program and result in a consistently high level of client satisfaction.
The National Accounts service delivery model is organized into industry-specific vertical markets, each led by a vice president dedicated to imple-menting an account structure that supports each specific client organization. More than just marketing, sales or transition leaders, these vice presidents remain engaged in ongoing account development throughout the entire client relation-ship, including selection, training and coaching of account management personnel; facilitating the sharing of best practices; benchmarking among clients; developing value-added service strategies targeted specifically for that industry segment; and, most importantly, helping provide consistency and standardization of service delivery across the entire account.
Specialty Services on a Global Basis
Many National Account clients will eventually expand globally and expect their security services provider to expand with them. To meet the global growth expectations of our clients, the Securitas Global and National Accounts group works with a two-tiered global service delivery model. For service requirements in Europe, Central/ Latin America, Southeast Asia, China, India, the Middle East and Africa where Securitas affiliates currently operate, the vertical market vice president and global account manager work directly with
help with consistent communication, performance management, and support functions. Securitas personnel in these countries are integrated into the global and national account management team and operate within the same contractual and service excellence framework as their U.S. counterparts. The Global and National Accounts group takes every step necessary to manage cultural, language and legal differences when working across several continents to develop a successful global security program.
In countries where Securitas does not have a branded presence, the Global and National Accounts group has established long standing alliance partnerships with local security providers to meet the needs of its clients. The Global and National Accounts group maintains the primary relationship with the client, and clearly defines the account requirements, roles and responsibilities, personnel and training standards, and oversight accountabilities.
As part of a customized national or global security program, Securitas can also provide specialized services through embedded positions within the client organization. These specialty services cover security administration and support, executive protection, fire prevention and response, investi-gations, global intelligence analysis, technology and mobile services, and are integrated into the customized security program on permanent, long term and short term assignments.
The Securitas USA National Accounts group serves the specialized needs of
large clients across a broad geographic area. Over the years, the group has
developed and refined a flexible model for delivering integrated security
solutions while meeting the diverse needs of its clients.
National Reach, Industry Focus
Current vertical markets within the Global and National Account portfolio include the following: • High tech • Telecom • Financial services • Facility management • Logistics • Retail • Manufacturing • Pharmaceutical
Securitas Critical Infrastructure Services, Inc.
As one of the largest providers of specialized security, fire and emergency response
services in the U.S., Securitas Critical Infrastructure Services, Inc. (SCIS) meets
federal government security requirements in the aerospace/defense, energy,
and petrochemical industries.
With over 12,000 security and fire personnel, SCIS maintains corporate level national agree-ments with some of the largest aerospace/ defense, energy, and petrochemical companies, and directly contracts with the Federal govern-ment. SCIS operates under a proxy agreement with the U.S. Government and has been approved by the Defense Security Service (DSS), Department of Energy (DOE), and all other government agencies to retain security clearances and operate contracts requiring security clearances.
Federal Government Services Division
Paragon Systems Inc. is the division dedicated to directly supporting the Federal government. With over 6,000 employees deployed at U.S. Government facilities from Maine to California and Guam, its staff of professional security officers are highly vetted, trained and super-vised. These officers possess clearances from a suitability assessment to the highest levels of trust available in order to complete their security tasks for federal agencies such as DHS, DoD, DoJ, DoT, NASA, and USDA.
Aerospace/Defense Services Division
The SCIS Aerospace/Defense Services Division is uniquely positioned to provide world class uniformed security services for the aerospace/ defense industry. SCIS is an industry leader in securing highly sensitive controlled facilities on a national, regional and local basis. Having been selected as the national security provider for many of the top Department of Defense, aero-space and intelligence contractors in the U.S, SCIS is qualified to provide “cleared protective services” to classified facilities.
Energy Services Division
SCIS Energy Services Division provides specialized protective services for owners and operators of nuclear power, nuclear fuel storage and energy facilities. Since 1968, SCIS and its predecessor companies have success-fully developed an experienced management team that is knowledgeable and adheres to the stringent federal regulatory environment to keep pace with its dynamic requirements. Using this expertise, we are able to provide both armed and unarmed permanent security and augmentation services personnel along with the necessary administrative, managerial, operational and logistical support to the energy industry anywhere in the U.S.
Petrochemical Services Division
The SCIS Petrochemical Services Division provides security services to the oil, natural gas (ONG) and chemical industries. With over 2,600 specially trained Security Officers and industry experts, SCIS works with our clients to provide the personnel and technological resources required to accomplish security’s evolving missions. As a global leader in security, SCIS has the resources to meet the needs of our clients during turnarounds, natural disasters and other business. Together with environmental, health and safety regulations, security is becoming a major regulatory area and, in the ONG and chemical sectors, regulatory compliance is critical.
Securitas USA has developed its own Healthcare Academy, which is an eight-hour course to provide a foundation for all security officers prior to working in a healthcare environment.
As a result of our healthcare specific training, security officers learn how to provide customer service with empathy and in support of the organization’s or facility’s mission, vision, values and corporate goals. The sensitivity of the healthcare environment demands monthly safety training and annual refresher training for all who provide security services to an organization. The monthly training newsletters help to refine security skills, and Securitas USA’s extensive library of healthcare security resources has proven helpful to hospitals that undergo TJC survey process and valuable in security incident mitigation. We provide expert healthcare management assistance to hospital staff and can share best practices from our national program.
Healthcare Security Services
Security officers who work at a healthcare facility must understand key
healthcare security concepts, such as The Joint Commission (TJC) survey
process, Health Insurance Portability and Accountability Act (HIPAA) &
Protected Health Information (PHI) programs, the Emergency Medical
Treatment and Labor Act (EMTALA), and how to de-escalate and manage
aggressive or violent individuals.
We strive to deliver a healthcare security program that will:
• Recognize and respond to threats appropriately, utilizing hospital emergency code response protocols.
• Communicate positively with staff, visitors and patients.
• React proactively to de-escalate potential acts of aggression or violence.
• Help to maintain a safe healthcare environment.
• Comply with TJC Environment of Care safety/security requirements.
• Document safety and security situations. • Adhere to other Regulatory Agency requirements pertaining to security
By utilizing our National Communications Center (NCC) with its state-of-the-art telephone and LAN technologies, we can provide around-the-clock direct coordination with officers, branch management and clients.
The National Temporary Security Services managers and vice president will become a single point of contact to help develop a service package tailored to meet your needs.
National Temporary Security Services
Benefits of utilizing Securitas USA National Temporary Services include: • Single point of contact to manage your service request.
• Dedicated National Account Coordinators who know your account.
• Timely response to your security requests 24/7.
• Documentation and reporting on the services provided along with financial information.
• Comprehensive experience in the security management industry.
• Easily requested temporary service using our online sales system or by calling the NCC using one toll-free number that handles only temporary service requests.
Securitas USA recognizes the need for static temporary services, whether in
response to an emergency or a planned service request. Our National Temporary
Security Services division is a unique, web and voice-based service that works with
a variety of site-types and vertical markets.
Our large national footprint enables us to leverage
our vast network of Securitas affiliates and related
divisions to quickly and efficiently accommodate
your temporary security request.
Securitas Training and Service Excellence
Securitas USA security officer training is delivered through a highly effective,
blended approach that utilizes classroom learning, on-the-job training and
mentoring, practice and drills, self-study, and e-learning with our dynamic
proprietary online courses.
With advanced technology and sophisticated course-ware design, the Securitas USA Online Academy leverages industry-leading proprietary online security training with a state-of-the-art Learning Management System to create a comprehensive e-learning program. Enhanced features offered through e-courses: • Highest-quality online learning experience • Interactive simulations
• Engaging and informative graphics • Self-paced learning
• Instant feedback and coaching • Real-time performance assessment
Supervisor Training
Security officers who wish to pursue advanced opportunities in security may be eligible for the Securitas USA Certified Security Supervisor Program. Participants complete four core supervisory courses, as well as courses in human resources, risk manage-ment and e-learning courses in related subjects. The program is offered in a blended classroom and
Management Training
Our management training initiative provides our employees with tools to be successful in running their business and in their interactions with employees and clients. The Branch Manager Training Initiative includes topics such as Financial Review, How to Work as a Branch Manager, Market Segmentation, Service Delivery, Branch Organization, Client Service and Sales.
The Securitas Security Management program has four levels that provide all management with a broad understanding of on-site security operations. The program begins with an overview of security assess-ments, and continues with Levels Two, Three and Four, which review methods by which managers can perform more accurate, effective risk assessments. ASIS International, the preeminent organization for security professionals, has board certified designations that serve to professionalize the security industry. Our managers are encouraged to obtain either their Certified Protection Professional (CPP) or Physical Security Professional (PSP) designation. We have a number of training programs certified by Three categories of security officer training include:
Introduction to Security
Includes the five fundamental responsibilities of every security officer, plus basic anti-terrorism training and an assessment of post order competencies.
Certification Training
This three-part Advanced Certification Training program covers more than 30 security topics. Additional certification may be a requirement of the site (e.g., CPR, First Aid, Hazard Communi-cations and security technologies).
Specialized Training
Some industries and businesses require specialized training which can be developed in consultation with industry experts.
Delivering world-class service relies on three key components: Service Commitment
Our organizational approach for assuring client satisfaction
Service Level Management
Our account management approach for using tools and measures to assess and report the level of service we deliver to each client
Performance Management
Our operational approach to addressing service level and cost
Service Excellence
To establish consistency in our service, Securitas USA employs one common set of service delivery tools as part of its Service Excellence program. This includes building service requirements into the local Client Service Plan and using performance management
and measurement tools to refine the service delivery over time. As a service company, we know that quality must be built into everything we do to deliver the security that our clients value.
As a service company, we know that quality must be built into everything we do
to deliver the security that our clients value.
Tools for Service Enhancement
We are committed to the highest standards of quality and service. Our security
personnel are stringently screened and thoroughly trained to follow proper
procedures and act appropriately. Securitas USA has created several effective tools
to enhance officer performance and to verify and measure our performance.
SecuritasConnect
Securitas USA has developed a secure Client Portal, “SecuritasConnect”, with single sign-on for our clients, which gives instant access to your facilities’ critical information in real-time. Clients have the capability to access this data 24/7 as it occurs from anywhere in the world.
Through SecuritasConnect, you will have access to: Our People – current officer schedules
Our Procedures – SecuritasVision information including post orders, incident tracking and trending, and tour information
Our Tools – all technology utilized at your site, including IP monitored cameras and/or Securitas Visitor Management systems
Our Training – view the site specific learning plan and track the officers’ progress
Our Feedback – access to the key performance indicators and scorecard information
• Easily customizable and scalable features designed to facilitate your management and improve your operational efficiency. • Real-time data collection, analysis, trends, and metrics capabilities allow for continuous performance improvement.
• An eco-friendly solution that eliminates the need for paper.
• Customized smart-tours with reliable
• Detailed reports and statistics to help mitigate risk through incident and trend analysis, identify incident patterns and potential vulnerabilities. • Receive alert notifications when tours are late and provide smart monitoring around the clock. • Officer training details: monitor officers’ progress through the curriculum, including training program status, courses in progress, and courses completed.
SecuritasConnect is unique; it gives total access with complete transparency to what’s taking place on your site. It’s a testament to our commitment to bring innovative, cutting-edge solutions to clients that deliver the added value they’ve come to expect from Securitas USA.
On-Site Guard Management System
Securitas’ On-Site Guard Management System is a secure and scalable web-based application that can bring innovation and efficiency to your facility. It can be deployed at a single facility or across your entire organization and combines incident management, tour verification, task scheduling and incident alert notification into one easy-to-use application by equipping our officers with an advanced touring and alert system.
Securitas Visitor Management
Whether your visitor management needs are for a commercial lobby application, logistics truck gates or residential gated communities, Securitas USA can offer a solution.Securitas Visitor Management offers front line protec-tion for validaprotec-tion and verificaprotec-tion of visitors and contractors. Whether an upgrade to a simple system is needed to replace a paper and pen log-book, or a highly sophisticated, multiple-station system is required, our system can work for many types of sites. Additionally, Securitas Visitor Management for Logistics is an innovative solution for truck gates
or distribution centers. Desktop and tablet solutions are available to speed up processing of trucks at your site. It also allows you to screen and validate visitors, drivers and contractors; produce credentials for visitors/ trucks; and photograph any damage on vehicles. In a residential setting, Securitas Visitor Manage-ment for Communities is a robust tool, designed to optimize security and guest access for residential guard stations. By allowing residents to prescreen visitors and remotely inform the guard house of both welcome and unwelcome guests, they become a part of the overall community security.
With Securitas Visitor Management, you can: • Preschedule appointments to quickly process guests, visitors or vendors.
• Easily access contact information for companies, locate employees and manage deliveries.
• Receive data analytics and reporting features. • Track incoming and outgoing packages with signature capture and barcode scanning.
• Scan drivers’ licenses and/or capture photo for identification.
• Receive automatic notification via text or email of visitor arrival.
• Track packages and alert employees instantly when packages arrive.
PoCo® Post Confirmation Service
Real-time post confirmation service verifies that security officers are on duty at their assigned posts 24/7, anywhere in the U.S. Operators at our National Communications Center can instantly detect possible open posts and notify local supervisors.
Securitas USA Automated Field Enterprise System (SAFES)
SAFES is an exclusive computerized management and scheduling tool that helps match properly trained and qualified security officers to each client site while also providing accurate payroll and invoicing support on a national basis.
Hiring Management System (HMS)
Securitas Security
