SAP Service Configurations in SAP MM

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SAP Service Configurations

In SAP MM - Part 1

created by

Dibyendu Patra

on Nov 28, 2013 12:30 PM, last modified by

Dibyendu Patra

on

Dec 3, 2013 7:23 AM

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Service:

Service in a intangible goods, which can be procured by a vendor. Sap Service known as External Service Configuration (ESM)

Its a well tested business process in SAP. ESM is a component of MM module, It support the complete cycle with procurement as well as invoice verification.

SERVICE MASTER CONFIGURATION

Service Master

Service master contains the service number, description, characteristics etc. This is also called master data in External Service Management. It play as master data when you create a service entry sheet.

Step 1 : Service Number Range configuration

A service number is a unique number for each service entry sheet. It can be maintain internally or externally.

T-code = ACNR

Configuration Path = SPRO-IMG-MM-External Services Management-Service Master-Define Number Ranges

Maintain Number range and assign group as per your requirement. (little bit same as material master number range)

Step 2 : Maintain Account Category Reference and valuation Class.

As we know, Account Category Reference is used for group together many valuation class, so that we can use these valuation class for service master under service category.

Valuation class is used to group together several material or service with their same attributes. So that we don't need to maintain G/L for every service master.

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Configuration path = SPRO-IMG-MM-Valuation and Account Assignment-Account Determination-Account Determination Without Wizard-Define Valuation Classes

Click on Account Category Reference

Give the ACR code ans description, and save your data. Then click back and press on valuation class.

Here maintain valuation class and maintain the account category reference (which you have created in previous screen).

Step 3 : Service Category Configuration

Service category is a most important area for service master record.

A. Define Organizational Status for Service Categories

Organizational status describe the attributes of service category, It specify the organizational unit on where the service master will stored.

T-code OMV2

Configuration Path = SPRO-IMG-MM-External Services Management-Service Master-Define Organizational Status for Service Categories

Maintain Organizational status as per your requirement. This will be assign to Service category. So Maintain these as per your requirement.

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B. Define Service Category

According to uses of service service category is maintain different.It has control function and its define the attributes of services.

T-code OMV1

Configuration Path = SPRO-IMG-MM-External Services Management-Service Master-Define

Service Category

Here you have to maintain the service category. Give the Service Category, give the organization status(which is created previous step), tick the number range uses(External number range uses or not). Give the access sequences and description.

Maintain the Account Category Reference which you have created in Step 2. Give the description and save your data.

Step 4 : Maintain Field Selection

Field selection is used for how the field are looking to you. It can set as editable/ non-editable and hide. you can set the field selection as per your business requirement.

There are two steps for field selection of service entry sheet.

1. Define Field Selection for Service Master (Individual Maintenance) 2. Define Field Selection for Service Master (List Entry)

1. Define Field Selection for Service Master (Individual Maintenance)

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Maintain here as per your requirement.

2. Define Field Selection for Service Master (List Entry)

Here you can maintain field selection for a large number of service master record with list entry.

Also maintain this portion as per your business requirement.

Step 5 : Maintain Attributes of System Messages

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Configuration Path = SPRO-IMG-MM-External Services Management-Define Attributes of System Messages

You can set up the system message attributes here as per your business process. You can more on clicking New Entries.

Message Contains E for Error, W for Warning, Blank for not populate.

Step 6 : Maintain Screen layout

In this step, you can maintain how your screen will be looking. You can maintain here any field as suppress mode, optional entry mode, Mandatory entry mode.

Also this screen is depend on your business requirement. Maintain here and save your data.

Step 7 : Source Determination and Default Values

In this step you can maintain Source determination facility, default value of unit of measure for service item level, material group for service, service specification line number etc...

There are two steps for that: Client Level

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Purchase Organization Level.

A. Client Level

You maintain the configuration here for all purchase organizations.

Configuration path = SPRO-IMG-External Services Management-Source Determination and Default Values-for Client

Maintain Service specification, default material group, default unit of measure and following data as per your requirement.

B. Purchase Organization Level

If you maintain here any default value, then this is apply for only certain purchase organization which you have used.

Configuration path = SPRO-IMG-External Services Management-Source Determination and Default Values-for Purchasing Organizations

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Maintain here your default data for service master.

Note : If you maintain default value here, it will be the first prior of service master. Save your data.

Step 8 : Service Group Configuration

Service group is used for group together several service with their same attributes. Service material group is similar to material group.

T-code OMSF

Configuration Path = SPRO-IMG-Logistics - General-Material Master-Settings for Key Fields-Define Material Groups

Here maintain the service group (as material group) Save your data.

Step 9 : Division Configuration

Division is grouping several materials, products or services to determine the sales area and business place.

T-code OVXB

Configuration Path = SPRO-IMG-Enterprise Structure-Definition-Logistics - General-Define, copy, delete, check division-Define Division

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Create you division and save your data.

Then You have to assign the division to plant and valuation area. T-code OMJ7

Configuration Path = SPRO-IMG-Enterprise Structure-Assignment-Logistics - General-Assign Business Area to Plant/Valuation Area and Division

Choose the option and assign Division, then save your data.

Step 10 : Calculation Formula

The calculation formula in service master can be used to calculate the quantity of variable-size items. Suppose for hoarding, if you have rate per inch, then with this formula service master will auto calculate the total quantity.

T-code ML89

Configuration Path = SPRO-IMG-MM-External Services Management-Formulas for Quantity Determination-Define Formulas

Maintain the formula as per your business requirement.

Now we have to specify the variable definition for formula calculation in service line. T-code ML99

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Configuration Path = SPRO-IMG-MM-External Services Management-Formulas for Quantity Determination-Specify Names of Formula Variables

Maintain the Formula Number, Variable, Base UoM and Description for each variable.

Do as per your requirement for every variable.

Service Master configuration has been done.

Now we have to do

Service Document Configuration

and

Service Pricing

Procedure

and

Service Release Strategy

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SAP Service Configurations

In SAP MM - Part 2

created by

Dibyendu Patra

on Nov 29, 2013 12:26 PM, last modified by

Dibyendu Patra

on

Sep 22, 2014 2:15 PM

Version 4 inShare

Document continue... from SAP Service Configurations In SAP MM - Part 1

As we have already discuss about Service Master Configuration on previous document, now we are going to next configurations.

Service Document Configuration

Service documents are used during the service process at different stages Like Purchase Order, Service Entry Sheet, invoice varification.

Purchase order is used as a instruction document to vendor or service provider to perform service with all terms and conditions.

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Service Entry Sheet is used to confirm the service which is provided by the service vendor or provider. And the invoice verification used for to confirm the invoice raised by the service provider with

reference to the given purchase order.

Step 1 : Service Purchase Order Configuration

A purchase order is a legal document for service provider/vendor to record individual purchase with all terms and conditions. Its also provide to vendor with the reference document link to goods receipt and invoice verification.

Purchase Order has many types of Item category.

Like Standard, subcontracting, Stock transfer, Consignment, service etc etc.... We have to go with Service, which is on item category as D.

Number range :

We have to assign a number range to each Service Purchase order.. This a unique number for each order.

We can use existing number or we can create a new number range to differentiate service Purchase order.

We can use both external and internal number range for service purchase order. New number range creation as follows:

Configuration Path = SPRO-IMG-Materials Management-Purchasing-Purchase Order-Define Number Ranges

Here is the existing number range, You can create new number range from also.

Document Type

We can use existing document type for service PO, or we can also create our won document type for service purchase order.

Document type control these following areas: Item Intervals

External and internal Number range Field selection

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Configuration Path = Configuration Path = SPRO-IMG-Materials Management-Purchasing-Purchase Order-Define Document Types

Here I have created Create a Z document type and assign all control areas like item intervals number range (assign the new, if you have created), field selection (You can use FOF, which is provided by SAP or you can create your own by coping existing).

You can restrict to use only item category D for this document type. Just select the document type, the double click "Allow Item Category" (in left side)

Here I have allowed only item category D. Purchase Order is ready to use for service entry.

Step 2 : Service Entry Sheet Configuration

The Service Actually performed (which have been done already) by a service vendor are recorded in Service Entry Sheet with reference to a PO.

The Invoice of services can be entered only when the service has been accepted.

After service acceptance the value will be automatically updated in specified G/L accounts.

We have assign a unique number for each service entry sheet. For that we need a number range for service entry sheet.

Number Range

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Configuration path = SPRO-IMG-Materials Management-External Services Management-Number Ranges-Define Number Ranges for Service Entry Sheet

Click on edit intervals.

Here you can create your own number range and maintain it as external or internal, or you can use existing one.

As similar you have to maintain number range for Service package

Configuration path = Configuration path = SPRO-IMG-Materials Management-External Services Management-Number Ranges-Define Internal Number Range for Service Specifications

Here you can create your own number range and maintain it as external or internal, or you can use existing one.

Number Range Assignment with service entry sheet.

Configuration Path = Configuration path = SPRO-IMG-Materials Management-External Services Management-Number Ranges-Assign Number Ranges

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Maintain the number ranges here for service package and service entry sheet. Now our service document configuration has been done.

SERVICE RELEASE STRATEGY

There are a document already exists for service release strategy. Please go though this document for service release strategy.

http://wiki.scn.sap.com/wiki/display/ERPSCM/MM-SRV+Release+Strategy+for+Service+Entry+Sheets

SERVICE PRICING PROCEDURE

When we enter Service PO, the pricing procedure is fetched from PO pricing procedure, which has been describe on this blog

Pricing procedure Details and Steps in SAP MM

Buy whenever we have entered in service entry sheet in ML81N, it fetch a pricing procedure. It's configuration done via service pricing procedure.

As we have all idea about pricing procedure. It's also little bit same as other pricing procedure.

We have to maintain Condition types, Access Sequence, Condition Table, Calculation Schema, Schema assignment.

We know about all these above details.

Configuration

Here we have to maintain Condition table, Access Sequence, Condition Type, Calculation Schema and Schema assignment.

Step 1 : Maintain Condition Table

As SAP has maintained already maximum condition tables. Generally we not need to maintain new condition table, but If your requirement is different and you need to create new condition table, then follow the process:

T-code M/13

Configuration path = SPRO-IMG-MM-External Services Management-Maintain Conditions for Services-Create Condition Table (Service)

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Here you have to enter new condition table and also you can copy existing condition table.

Double click on the field name which you want to use on this condition table.

When you double click on the field the field will come to left side and the field colour will be blue. Now save your data.

Step 2 : Maintain Access Sequence

T-code M/11

Configuration Path = SPRO-IMG-MM-External Services Management-Maintain Conditions for Services-Access: Maintain (Price Services)

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There are some maintained access sequence here, You can maintain the new condition table in existing access sequence or you can create your own.

Just Click on new entries and create your access sequence. Then maintain the condition table on your newly created access sequence.

Step 3 : Maintain Condition Type

T-code M/10

Configuration path = SPRO-IMG-MM-External Services Management-Maintain Conditions for Services-Conditions: Condition Types

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The condition type PRS and PRSX is for gross price.

PRS is automatic price determination and PRSX is manual price determination. You can use this, or you can create your own condition types.

maintain the access sequence as per your requirement. For more understanding I refer this link SAP Online Help

Also maintain the discount, surcharges, etc etc as per your requirement.

Step 4 : Maintain Schema

T-code M/12

Configuration path = SPRO-IMG-MM-External Services Management-Maintain Conditions for Services-Conditions-Schema for Services

As you can see, there are some calculation schema has already created by sap. You can use the existing one or create your own.

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As we know about how the calculation schema is calculating, against that calculation you have to enter the condition types and other values.

Maintain the condition types as per your requirement.

Step 5 : Schema Assignment per Document type

In this step we can assign the calculation schema to the document type for purchase document for service entry sheet.

T-code M/16

Configuration path = SPRO-IMG-MM-External Services Management-Maintain Conditions for Services-Conditions-Variable Calculation Schema for Services

Here you can maintain your own calculation schema for purchasing document type. First column for Purchase document category

You have to choose like RFQ, PO, PR, Contract.

Then choose your Document type as per combination of document category. Then enter your calculation schema.

Now our pricing procedure for service is done.

Test

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We can see our pricing procedure is flowing like as our calculation schema.

Very basics of SAP External Service Management

By

Willem Hoek

These notes are based on SAP ERP Central Component (ECC) 5.0

Firstly -- SAP External Service Management (ESM) must not be confused with SAP Service

Management (SM). ESM is the procurement of services. SM is to provide services to a client.

With External Services, you have a PO for services with Goods Receipt taking place. The Goods

Receipt is called Service Entries. In contrast with goods (stock or non stock) where receiving is

typically done by the inventory management group, the Service Entries are done by business

themselves. The logic is that the business generated the request for the service, that is where it was

done, it will be best if they do confirmation that service took place.

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The big difference is that the item category is D (services) is used. For the item, detail Service to be

performed can be specified. The receiving is a 2 step process. Create and then Accept Service Entry

Sheet

Lets step through the process and look at the documents. The steps are

Step 1 - Create Purchase Requisition

Step 2 - Convert to Purchase Order

Step 3a - Service Entry Sheet

Step 3b - Acceptance of Service Entry Sheet

Step 4 - Invoice and payment (not shown here)

--- DETAIL ---

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Step 1 - Create Purchase Requisition

What makes the PR a ESM PR is the Item category. For goods it is blank. For ESM it is D (Service).

if the item category D is selected, it is mandatory to provide the account assignment.

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Step 2 - Convert to Purchase Order

The PR is converted to a PO. If me59 (automatic creation of PO) is used, the Material Group must

also be entered in the selection criteria, otherwise it doesn't work.

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Where:

- P Plan - Items copied from Purchase Order

- C Unplanned from Contract - Items copied from Contract (was not in PO)

- U Unplanned - Items was not in PO

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Step 3b - Acceptance of Service Entry Sheet

This is the equivalent of a Goods Receipt. The result of accepting a SES will be a material document

with movement type 101 (GR against PO). Depending of process the SES can be created and

Accepted by different people. Typically the acceptance is done by a more senior person.

A traffic light indicate the status of the SES

- Red = Not yet accepted -- only SES

- Yellow = Accepted but still to be saved

- Green = accepted and saved

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Additional notes on External Service Management

Release procedure and SES

Release procedures can be build in PR, PO and Service Entry Sheets. (Also possible on Outline

Agreements and RFQ's)

Service Outlines

The services in the PR / PO can be specified in a hierarchy. See

this post

[sap123.com] for more

information on this.

Outline Agreement (Contracts)

Services specified in PR / PO as well as Unplanned Services entered in SES can be pulled from a

contract (Outline Agreement).

Service masters & Service Conditions

The services can either be free text or Services Masters (similar to material masters for goods). The

prices for these services are stored in Service Conditions. Lots of SAP customers start using ESM

without Service Masters. And even if Service Masters are used, one do not need to use Service

Conditions.

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