Worldwide, World-Class
Hospitality and Travel
ARLSON
A classic American free-enterprise
success story, Carlson started
in 1938 when an intrepid
entrepreneur, Curtis L. Carlson,
took an idea and a $55 loan and
founded the Gold Bond Stamp
Company in his hometown of
Minneapolis, Minnesota.
Today, Carlson is one of America’s largest
family-owned companies, operating in
more than 150 countries and territories
throughout the world. Our business is to
provide relevant and attractive hospitality
and travel products and services, creating
great experiences in order to grow loyalty
and value for all of our stakeholders.
The Carlson portfolio of brands presents
the opportunity to invest in products and
services that are innovative, functional
and dynamic. Our offerings position us to
be extremely competitive in the industry.
We deliver value to our stakeholders
through our vibrant brands, our globally
proven, best-in-class practices and our
commitment to extraordinary guest service.
Welcome to the
World of Carlson
Our Businesses
Carlson Wagonlit Travel is one of the world’s leading business travel management companies.
We’ve been innovating and caring about travel management since the 19th century.
Radisson Blu® is an iconic, stylish and sophisticated
contemporary hotel brand with leading-edge style
where the delight is in the detail. Park Inn ® by Radisson is positive, vibrant and uncomplicated, offering a guest experience designed to be totally reliable and hassle-free. Radisson® is modern in outlook, socially responsible and service-driven with true hoteliers
committed to building meaningful
relationships with a passion for Yes I Can!SM
hospitality.
Country Inns & Suites By CarlsonSM
is a caring and consistent hotel brand that offers a comfortable hospitality experience, all delivered with a touch of home. With engaging, personalized service, Park Plaza® hotels’ trend-setting designs
capture the energy and style of each individual location.
Carlson Rezidor Hotel Group is one of the world’s largest and most dynamic hotel
companies with a fantastic portfolio of seven extraordinary brands.
Revenue
System-wide Revenue1
as of Q4 2015
1. System-wide revenues represent
the total sales figure for all Carlson Rezidor Hotel Group transactions, whether owned, managed or franchised, and all CWT traffic.
Carlson Worldwide
Headquartered in Minneapolis, MNPeople
110,000 people work for the Carlson brands
$31.5
billion A new hotel philosophy that connects with the ageless millennial mindset through art, musicand fashion. Quorvus Collection is a new generation of expertly curated luxury hotels inspired by the lifestyle and sensibilities of the contemporary global traveler. as of Q4 2015
+1,400
Hotels in operation and under development
Carlson Rezidor Hotel Group
+150
Countries and territories with local presence
Carlson Wagonlit Travel
20K
TRAVEL as of Q4 201590K
HOTELS110K
TOTAL+
=
Worldwide, World-Class Hospitality
Carlson Rezidor Hotel Group is one of the world’s
largest and most dynamic hotel groups, with
a powerful set of global brands. It has a global
portfolio of 1,400 hotels in operation and under
development spanning 115 countries and territories.
With its long, successful history in global hospitality,
Carlson Rezidor Hotel Group has expertise across
all key segments and business models as well as
strong, expanding revenue-generation capabilities.
System-wide
Revenue
as of Q4 2015
Loyalty Rewarded. Club CarlsonSM is the global hotel rewards program from
Carlson Rezidor Hotel Group. Club Carlson redefines hotel rewards with a collection of exceptional benefits, services and privileges at more than 1,000 hotels worldwide. Club Carlson offers its members valuable redemption options
$7.3
Hotels by Brand
In Operation Under Development Total hotels hotels hotels rooms rooms rooms 294 102 396 68,725 23,258 91,983 154 44 198 31,117 7,424 38,541 142 60 202 26,520 10,116 36,636 46 8 54 9,392 1,792 11,184 Coming SoonTotal
1,112
174,475 as of Q4 2015Hotels by Region
In Operation Under Development Total hotels hotels hotelsAsia Pacific
Total
611 9 393 31 Africa 34 Russia
1,112
rooms rooms rooms 70,050 1,461 87,687 9,530 6,759 16,738 174,475 Europe, Middle East and Africaas of Q4 2015 473 38,179 55 528 4,638 42,817
277
48,676 108 3 709 3 709 Coming Soon 81,389
223,151 Brazil Americas 14 China 75 India 4,209 8,414277
48,6761,389
223,151 82 9,899 693 79,949 3 506 105 22,531 29 4 5,941 864 16,246 90 43 5,188 28 7,599 12 1,967 498 110,218 60 38 12,700 10,424 32,984 198 118 13,602 42 11,808By The Numbers
1,448 8 1,448Serving Customers
Around the World
CWT offers flexible solutions that generate value for companies of all sizes. Working closely with clients to fully understand their goals, CWT provides products and services that balance and meet the needs of travel managers, business travelers, procurement professionals and C-level executives.As new trends emerge and clients’ needs change, CWT uses its expertise to constantly evolve its products to provide results-driven solutions.
Carlson Wagonlit Travel (CWT) is a global leader
specializing in managing business travel and
meetings and events. CWT is dedicated to helping
companies of all sizes, as well as government
institutions and non-governmental organizations,
optimize their travel programs and provide
best-in-class service and assistance to travelers.
By leveraging the expertise of its people and providing leading-edge technology, CWT helps clients derive the greatest value from their travel program in terms of savings, service, security and sustainability. CWT also plays a major role in meetings and events management, providing strategic support and a host of services and technology solutions that help companies make the most of their investments.
System-wide Revenues
as of Q4 2015
At a Glance
• A global leader present in more than 150 countries and territories • 20,000 employees worldwide • A diverse client portfolio of large
corporations, small and mid-sized companies, government institutions, and non-governmental organizations • Clients include one-third of the
Fortune Global 100 companies • 61.4 million online and offline
transactions*
$24.2
Our People
For Carlson people, hospitality isn’t just an industry; it represents the essence of what we do for our guests every day. We simply like to take care of them and give them extraordinary service.
That service comes from our people. We know that our ongoing success is all about our people. Our employees, numbering 110,000 worldwide, embody the service heart of Carlson. We depend on them to make Carlson a resilient, profitable business that will thrive for many generations to come.
Workplace Awards & Recognition
The 100 Best Companies for Working Mothers
Working Mother magazine, nine time recipient
The Best Companies for Hourly Workers
Working Mother magazine
Best Places to Work for GLBT Equality
The Human Rights Campaign, six time recipient
100 Best Adoption-Friendly Workplaces
Dave Thomas Foundation for Adoption, six time recipient
Presidential Award for Extraordinary Efforts to Combat Human Trafficking in Persons
President Obama, inaugural winner
Responsible Business
Responsible business practices are at the core of all we do. To us, responsible business means taking care of people, community and the environment. Across these areas, we take our commitment to responsible business seriously and aim to be among the leaders within our industry.
People: Health and safety of our guests and employees Community: Business ethics and community action Planet: Minimizing our environmental footprint
Our Values
Carlson Credo
Carlson has always been driven
by and rooted in a strong set of
values exemplifying the bold,
entrepreneurial spirit and high
quality standards embodied by
our founder, Curtis L. Carlson,
who created the Carlson Credo.
Today, the Carlson Credo lives
on as a core element in all
of our businesses.
Whatever you do,
do with Integrity.
Wherever you go,
go as a Leader.
Whomever you serve,
serve with Caring.
Whenever you dream,
dream with your All.
And never, ever give up.
Giving Back
The Carlson Family Foundation represents the commitment to give charitably to humanitarian and community affairs. Through investments in education, mentoring, children and youth at risk, and youth mentoring, the Carlson Family Foundation actively participates in creating strong and healthy communities and a competitive workforce.
