YOU CAN CALL BEST DOCTORS® if you or your eligible dependents have been diagnosed with a serious illness, or if a serious illness is supected. Your medical condition will be reviewed thoroughly, and your diagnosis and treatment plans verified. You do not have to leave home or incur any additional costs.
You may also call Best Doctors if you need help navigating the healthcare system or have questions about your healthcare. Best Doctors 360°™service is a resource available to you whether you have a serious illness or not. With Best Doctors 360°, you and your spouse and dependent children have access to resources, ongoing one-on-one support, customized health coaching and a wide range of health related information.
In the past twenty years, Best Doctors has reviewed tens of thousands of cases. In 22% of these cases, the diagnosis has been changed; in 61% of cases, treatment plans have been modified; and, in 67% of cases, Best Doctors members avoided invasive procedures.
For more information, please call us at 1 877 419-BEST (2378), view our interactive presentation at bestdoctorscanada.com/overview or visit us online at bestdoctorscanada.com.
When should you call
Best Doctors?
• you are looking for a second opinion
• you need help navigating the healthcare system • you are looking for a family doctor
• you are looking for a specialist
• you need to travel outside of Canada to see a specialist
• you have questions about your treatment • you are unsure about your treatment
• you have questions about a test you’ve had done • you have questions about your healthcare • you need help managing your symptoms
• you need help communicating with your doctor • you have a serious medical condition
• you think you may have or have been diagnosed with conditions such as:
AIDS Stroke Blindness Alzheimer’s Disease Cancer Benign Brain Tumour Coma Cardiovascular Disease Kidney Failure Deafness
Major Organ Transplant Loss of Speech Motor Neuron Disease (ALS) Major Trauma Paralysis Multiple Sclerosis Severe Burns Parkinson’s Disease
Almost all illnesses and conditions are covered with the exception of mental, nervous and chronic pain conditions such as Fibromyalgia.
You should call
Best Doctors if:
BEST DOCTORS and other trademarks shown are trademarks of Best Doctors, Inc. Used under license.
Best Doctors helps Canadians navigate the healthcare system
through one-on-one coaching and support and connects seriously
ill individuals and their treating physicians with world renowned
specialists to confirm the correct diagnosis and correct treatment
plan, without having to leave home.
Best Doctors, helping you take
control of your healthcare
Best Doctors Services
INTERCONSULTATION™– provides
you an in-depth review of your medical files by Best Doctors world renowned specialists to confirm the right diagnosis and right treatment options. You and your doctor benefit from the valuable insights of top medical experts and there is constant guidance and support from Best Doctors Member Advocates. BEST DOCTORS 360°™– helps you navigate the healthcare system and take control of your own healthcare. By providing access to resources, ongoing one-on-one support, customized health coaching and a wide range of health related information, Best Doctors 360° is not just for serious illness, but can help all members.
FINDBESTDOC™– Best Doctors will locate
a specialist if you do not have one and will assist in arranging referrals1, appointments and accommodations if out-of-town travel is necessary2.
FINDBESTCARE®– Best Doctors will access hospital and doctor discounts if
The InterConsultation service is at the core of everything Best Doctors does. It provides members with additional information, answers their questions and reassures them that their diagnosis and treatment plan are appropriate. And they never have to leave their home.
Dedicated to your case
When you call Best Doctors, a Member Advocate, a Registered Nurse will be dedicated to your case and will support you throughout the entire process. Your Member Advocate is available to speak with you whenever you have questions.
Your complete medical records digitized
Your Member Advocate will take a complete medical history on your behalf, collecting all of your medical records, including diagnostic results and pathol-ogy – at no additional cost. Your medical records will be digitized and securely encrypted, creating an electronic record of all your medical information.
All pathology is retested
Best Doctors multi-disciplinary team of Harvard-trained physicians will complete FeaturesBenefits.qxp:1.6 14/09/10 3:20 PM Page 1
Best Doctors 50,000 medical specialists at your service
Using Best Doctors global network of 50,000 specialists, the Harvard team identifies the best qualified expert(s) to make a final determination about your diagnosis and treatment. The Best Doctors specialist prepares a compre-hensive report to summarize their findings, which either confirms or changes your diag-nosis and treatment.
Your Member Advocate will carefully re-view the report with you and will answer any questions you may have. You may share the report with your treating physician so you can work together to choose the most appropriate next steps. Your information is never shared with your employer or insurance company.
The results speak for themselves
In the past twenty years, Best Doctors has changed 22% of diagnoses, modified 61% of treatment plans and helped members avoid invasive procedures in 67% of reviewed cases.
The Best Doctors global network
Today the Best Doctors global network of specialists has grown to 50,000 specialists, including almost 2,000 Canadian physi-cians. No physician pays for the privilege of inclusion in the Best Doctors network – there’s only one way to be included: each of Best Doctors 50,000 specialists has been nominated by their peers as being the best in their field.
Best Doctors Member Advocates
Member Advocates can assist you in either English or French. Your Member Advocate will be dedicated to your case and will provide you with support and guidance you need to make informed decisions about your healthcare.
About Best Doctors
Founded in 1989, Best Doctors operates today in 30 countries, covering 15 million members – including nearly 5 million in Canada alone.
For more information about Best Doctors, contact them directly by calling 1 877 419-BEST or visit www.bestdoctors.com.
1 Access to a Canadian specialist requires a referral from your treating physician. 2 Expenses associated with medical treatment, travel and lodging relating to the FindBestDoc and FindBestCare services are your responsibility.
Best Doctors, helping you take
control of your healthcare
BEST DOCTORS and other trademarks shown are trademarks of Best Doctors, Inc. Used under license.
Best Doctors 360º
™navigational tool helps
members take control of their own
healthcare.
By providing ongoing one-on-one support, customized health coaching and access to local resources, Best Doctors 360º helps members navigate the healthcare system.Best Doctors 360º provides a wide range of health related information to all
Best Doctors® members, not only
for those with a serious illness or condition. One simple
phone call connects you to a Best Doctors Member Advocate, a Registered Nurse, who can provide you with the information you need to make
healthcare decisions1.
Best Doctors 360º includes:
BESTDOCTORSCOMMUNITY: created to ensure each Best Doctors member hasknowledge of the programs and services available to them in their local area, Best Doctors Community provides information such as public and private home care, respite resources, volunteer drivers to take them to medical appointments, pet and babysitting services, elder care, Meals on Wheels and local chapters of Foundations and Societies. Should a member have to travel for treatment, Best Doctors Community can provide information about lodging and other services in the treatment area,
as well as Air Ambulance and other medical assisted travel services.
BESTDOCTORSHEALTHGUIDE: a comprehensive database of medical programs and services, Best Doctors HealthGuide provides members with the answers they need to navigate the healthcare system. Information such as wait times, finding a local family doctor2, drug
funding programs, access to clinical trials, nutrition and wellness and health assessment tools are all part of Best Doctors HealthGuide. Additional details about Best Doctors 360º are available through our online modules at bestdoctorscanada.com/360navigation.
Other Best Doctors services include:
INTERCONSULTATION™ An in-depth review of a member’s medical files, the InterConsultation confirms the right diagnosis and right treatment options, without the member leaving home. FINDBESTDOC™ If a member does not have one, Best Doctors will find a specialist and will arrange referrals3, appointments and
accom-modations if out-of-town travel is required.4
FINDBESTCARE® While Best Doctors strives to work within the Canadian healthcare system, we will access hospital and doctor discounts if out-of-country care is necessary and will ensure vital information is sent to the medical specialists involved.4
If you’re lost in the healthcare system,
we can help you find your way
.
1 Best Doctors has used its best efforts to assemble the reference material available, but is not responsible for the information or services provided by the programs. 2 Based on availability in your area, Best Doctors does not endorse any specific physician. 3 Access to a Canadian specialist requires a referral from the member’s treating physician. 4 Expenses associated with medical treatment, travel and lodging relating to FindBestDoc and FindBestCare services are the responsibility of the member.
How do you look after your family
if you don’t know where to look?
Best Doctors 360º navigation tool helps
members and their families navigate the
healthcare system and take control of their
own care. Here are the stories of four
Best Doctors members who discovered how
useful Best Doctors 360º can be.
Maria found a family physician. Returning to Ottawa
after a number of years overseas, Maria* was unable to find a family physician and did not know where to turn. She called Best Doctors. Through Best Doctors 360º, Maria was provided with a list of family physicians in her area that were accepting new patients.
Levi accessed clinical trials. After reviewing Levi’s
case, Best Doctors recommended a cancer treatment that was available only through clinical trials; unfortunately, Levi did not qualify for these
trials. Levi’s Best Doctors Member Advocate located the principal investigator for the study, as well as the pharmaceutical company that was providing funding, and requested a release of the medication on a compassionate basis after explaining Levi’s situation. The Member Advocate connected Levi’s local treating physician with the principal investigator for the clinical trial and Levi was able to receive the medication in his local treating hospital.
Lily connected to volunteer services. During her
InterConsultation for breast cancer, Lily needed a service that would drive her to her chemo-therapy appointments. Through Best Doctors 360º navigation service, Lily’s Member Advocate was able to locate several volunteer organizations in Lily’s community that would drive her, free of charge.
Dennis discovered additional government funding.
Dennis* acted as a caregiver for a family member, whose worsening condition was becoming im-possible for Dennis to deal with. He had neither the training nor the reserves of energy to continue. Through Best Doctors 360° navigation service Dennis found information about government funded homecare programs which provided both expert help and homecare equipment to create a safe environment for his loved one and family.
For more information, call 1 877 419-BEST
(2378), visit bestdoctorscanada.com, or
view our interactive presentation at
bestdoctorscanada.com/360navigation
BEST DOCTORS and other trademarks shown are trademarks of Best Doctors, Inc. Used under license.NAVIGATE YOUR HEALTHCARE
Imagine you’ve been diagnosed
with a serious illness.
YOU’LL HAVE A LOT OF QUESTIONS
How can I confirm the diagnosis?
What kind of treatment will I need?
What will the treatment be like?
What do I do next? What do I do first?
Who can answer my questions?
BEST DOCTORS recognizes that people with serious illnesses may lack the guidance and support essential to successfully access the best medical care. By con-necting our members and their treating physicians with world renowned specialists, Best Doctors provides answers that mean a correct diagnosis and treatment recommendations, fewer invasive procedures, and better outcomes. Members don’t have to leave home or incur any additional cost, and every step of the way a dedicated Member Advocate, a Registered Nurse is available for one-on-one support and guidance.
For more information, view our interactive
Call us at 1-877-419-2378.
A Member Advocate, a Registered Nurse, will be dedicated to your case and will support you through-out the entire process. Your Member Advocate is available to speak with you whenever you have questions.
It is important to note that Best Doctors does not replace your relationship with your current physician. Rather, we offer additional resources, support and information to you and your treating doctors.
After you sign a Release of Medical Information form, we will begin to collect your medical records on your behalf. Your Member Advocate will take your complete medical history and will answer any questions you have about your diagnosis or treatment. The information you share will never be passed on to your employer or health insurance plan.
Our multi-disciplinary team of Harvard-trained physicians completes an in-depth analysis of all
medical information by deconstructing and recon-structing your diagnosis. All pathology is retested by a top pathologist at a Center of Excellence. Choosing from a worldwide network of 50,000 specialists, the team then identifies the best qualified expert(s) in your illness to make a final determination.
The Best Doctors specialist prepares a comprehensive report summarizing their
findings that either confirms or changes your diagnosis and treatment options. Your Member Advocate will care-fully review all the information with you and answer any questions you may have. You and your attending doctors get valuable insights from top experts and constant support from the Member Advocates at Best Doctors – without leaving home.
When you receive the report you and your treat-ing physicians can work together to choose the most appropriate next steps.
NAVIGATING THE HEALTHCARE SYSTEM WITH BEST DOCTORS 360°
Our Best Doctors 360°TMhealthcare navigation
tool helps members take control of their own healthcare.
Through access to resources, on-going one-on-one support and
customized health coaching, Best Doctors 360° provides
information members can use to advocate for their own care.
Available to all Best Doctors members, Best Doctors 360° provides a wide range of information for all health related matters – not only for serious illnesses or conditions. One simple phone call connects you to a Best Doctors Member Advocate who can provide you with the information you need to make informed decisions about your healthcare.
Learn more through our interactive presentation at bestdoctorscanada.com/360navigation
CONNECT
INVESTIGATE
ANSWER
HOW BEST DOCTORS
CAN HELP YOU
BEST DOCTORS and other trademarks shown are trademarks of Best Doctors, Inc. Used under license.
