Vodafone Traveller and Vodafone World

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Vodafone Traveller and Vodafone World

A. What Terms and Conditions Apply to my Vodafone Traveller and Vodafone World Product?

(a) The terms and conditions that will apply to your Product or Products are:

(i) all the terms and conditions contained in this document titled “Vodafone Traveller and Vodafone World”;

(ii) all the terms and conditions contained in the Vodafone Standard Form of Agreement (SFOA), which is available at vodafone.com.au; and

(iii) all the terms and conditions contained in any application form you complete when you agree to purchase a Product,

(collectively, the “Terms”).

(b) When you agree to purchase a Product you accept the Terms.

(c) Your contract commences on your acceptance of the Terms, however, any contract term which applies does not commence until your service is activated.

(d) The Terms may be changed by Vodafone from time to time. Vodafone will comply with relevant laws, regulations and industry codes if it makes any such changes.

For more information, call Vodafone on 1300 650 410 or visit vodafone.com.au.

1 VODAFONE TRAVELLER Vodafone Traveller – Postpaid Customers

(a) Vodafone Traveller is available to credit approved customers who are connected to one of the eligible Vodafone Postpaid Caps or Plans who specifically opt-in to Vodafone Traveller. Go to vodafone.com.au or phone Customer Care for information about eligible Postpaid Caps and Plans.

(b) If you are an eligible Postpaid customer, by opting-in to the Vodafone Traveller

proposition and using Vodafone services on your handset while roaming overseas, you accept the terms and conditions contained in this section titled “Vodafone Traveller – Postpaid Customers”.

(c) Customers who do not opt-in to Vodafone Traveller and who use their device while roaming internationally will be charged according to Vodafone World Postpaid rates (Vodafone World for Postpaid is the default roaming product).

(d) Vodafone Traveller customers will be charged for sending TXT, for making and receiving calls and for using other services while roaming internationally at different rates according to the geographical zone they are roaming in at the time.

(e) For all Caps and Plans except Caps which are identified as being “Unlimited” Caps and

“Vodafone Infinite” Plans, standard calls made while overseas on Vodafone Traveller will be charged the Roaming Premium Rate Per Minute (Zone Charge) plus the standard call rate plus the domestic Connection Fee (flagfall). The standard call rate and the domestic Connection Fee (flagfall) are as per the applicable Cap or Plan the customer is connected to at the time of making the call. For all Caps which are

identified as being “Unlimited” Caps, standard calls made while overseas on Vodafone

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Traveller will be charged the Roaming Premium Rate Per Minute (Zone Charge) plus a call rate of $0.18 per 30 seconds plus a Connection Fee (flagfall) of $0.23. For all Plans which are identified as being “Vodafone Infinite” Plans, standard calls made while overseas on Vodafone Traveller will be charged the Roaming Premium Rate Per Minute (Zone Charge) plus a call rate of $0.41 per 30 seconds plus a Connection Fee (flagfall) of $0.37. If you are not sure whether your Cap or Plan would be classified as an “Unlimited” Cap or a “Vodafone Infinite” Plan, please contact Customer Care who will be able to advise. For all customers, the Roaming Premium Rate Per Minute (Zone Charge) is dependent on the particular zone the call is made in at the time the call is placed (go to vodafone.com.au/roaming for full rates and charges). These rates apply to standard voice calls (including 13 and 18 numbers), voicemail retrieval and

Australian toll free numbers. Calls to numbers advertised as “Free Call” numbers within the country being visited are charged at standard roaming rates for calls to that country.

Standard TXTs are charged at a flat rate per 160 characters, whichever zone you are travelling in at the time the TXT is sent (go to vodafone.com.au/roaming for applicable rates).

(f) To receive a standard voice call, you will be charged the Roaming Premium Rate Per Minute (Zone Charge) as applicable for the Zone you are in at the time the call is received.

(g) Go to vodafone.com.au/roaming or phone Customer Care for information about specific roaming rates and charges for services such as: Vodafone live!, PXT®, video calls, voicemail deposits, Ask us anything-123, Directory Assistance-1223, 15 numbers (including calls to 1555 Customer Care), Premium TXT and Call Screen.

(h) The Roaming Premium Rate Per Minute (Zone Charge) for each call is charged in 30 second increments with a 60 second minimum duration. For all Caps and Plans except

“Unlimited” Caps and “Vodafone Infinite” Plans, the standard call rate for each call will be charged in the same increments as applicable to your particular Cap or Plan at the time the call is placed. For Caps which are identified as being “Unlimited” Caps, the

$0.18 per 30 second call rate will be charged in 30 second increments with a 30 second minimum duration. . For Caps which are identified as being “Vodafone Infinite”

Plans the $0.41 per 30 second call rate will be charged in 30 second increments with a 30 second minimum duration.

(i) Conditional forwarding of calls to another number including voicemail when busy or no answer, will be charged at the applicable roaming rate to both receive and make that call type in the country you are roaming in at the time the incoming call is received.

(j) For Postpaid Vodafone Traveller Customers connected to a Cap or Plan, the Roaming Premium Rate Per Minute (Zone Charge) for calls made and received, for TXT made and for all other services used will be charged as out of Cap or Plan usage. For all Caps and Plans except “Unlimited” Caps, the standard call rate and the Connection Fee (flagfall) will be deducted from your Cap or Plan Included Value (if any remaining).

For Caps which are identified as being “Unlimited” Caps the $0.18 per 30 second call rate plus the $0.23 Connection Fee (flagfall) will be charged as out of Cap usage.

(k) Customers on Postpaid Vodafone Traveller can opt-in to Vodafone Traveller or change back to Vodafone World free of charge at any time.

(l) Any existing international roaming discounts will be forfeited upon connection to Vodafone Traveller.

(m) Vodafone Traveller customers who use data while roaming will incur a charge of $0.01 per KB with a 1KB increment and a minimum session charge of 10KB.

(n) There are no additional access fees or monthly charges for Vodafone Traveller. Details of all calls, TXT and other services used whilst overseas will appear on the bill of your

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applicable domestic cap or plan. Actual charges may vary on your statement as each charge is rounded up to the nearest cent. All services while roaming are GST free.

(o) International Roaming rates and charges are subject to change. Always refer to vodafone.com.au/roaming before leaving Australia for the most up to date rates and charges.

(p) All Vodafone Services, including Vodafone Traveller are subject to network availability, individual handset capabilities and limitations of overseas networks. Some Vodafone services such as video calling, TXT, PXT® and Vodafone live! may not be available whilst roaming in some countries.

1.2 Vodafone Traveller – Prepaid Flexi Cap and Prepaid Cap Customers

(a) Prepaid Vodafone Traveller is available to customers connected to Vodafone Prepaid Flexi Caps and Prepaid Caps. Vodafone World is not available to Prepaid customers.

Go to vodafone.com.au or phone Customer Care for information about Prepaid Flexi Caps and Prepaid Caps.

(b) If you are a Prepaid Flexi Cap or Prepaid Cap customer, by using Vodafone services on your handset while roaming overseas, you accept the terms and conditions contained in this section titled “Vodafone Traveller – Prepaid Flexi Cap and Prepaid Cap Customers”.

(c) Vodafone Traveller customers will be charged for making and receiving calls and sending TXT and for using other services while roaming internationally at different rates according to the geographical zone they are roaming in at the time.

(d) Standard calls made while overseas on Vodafone Traveller will be charged the Roaming Premium Rate Per Minute (Zone Charge) plus the standard call rate plus a Connection Fee (flagfall). The Roaming Premium Rate Per Minute (Zone Charge) is dependent on the particular zone the call is made in at the time the call is placed (go to vodafone.com.au/roaming for full rates and charges). The standard call rate is as per the current Flexi Cap or Prepaid Cap rate at the time the call is placed and the

Connection Fee (flagfall) can be found at vodafone.com.au/roaming. These rates apply to standard voice calls (including calls to 13 and 18 numbers), voicemail retrieval and Australian toll free numbers. Calls to numbers advertised as “Free Call” numbers within the country being visited are charged at standard roaming rates for calls to that country.

(e) To receive a standard voice call, you will be charged the Roaming Premium Rate Per Minute (Zone Charge) as applicable for the Zone you are in at the time the call is received.

(f) Go to vodafone.com.au/roaming or phone Customer Care for information about specific roaming rates and charges for services such as: Vodafone live!, PXT, video calls, voicemail deposits, Ask us anything-123, Directory Assistance-1223, 15 numbers (including calls to 1555 Customer Care), Premium TXT. Some of these Vodafone services may not be available whilst roaming in some countries.

(g) Both the Roaming Premium Rate Per Minute (Zone Charge) and the standard call rate are charged in 30 second increments with a 30 second minimum duration.

(h) Conditional forwarding of calls to another number including voicemail when busy or no answer, will be charged at the applicable roaming rate to both receive and make that call type in the country you are roaming in at the time the incoming call is received.

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(i) For Prepaid Vodafone Traveller Customers, the Roaming Premium Rate Per Minute (Zone Charge) for calls made and received, the standard call rate and the Connection Fee (flagfall) for calls made, charges for TXT made and charges for all other services which are capable of being used as part of your Prepaid Flexible Credit will be deducted from your Flexible Credit.

(j) Prepaid Vodafone Traveller Customers who use data while roaming will incur a charge of $0.05 per KB with a 1KB increment and a minimum session charge of 10KB.

(k) There are no additional access fees or monthly charges for Vodafone Traveller. Details of all calls, TXT and other services used whilst overseas can be obtained by calling 1512 from your mobile phone, or via your MyVodafone account (you must be a registered MyVodafone user to access your usage records this way). Each charge is rounded up to the nearest cent. All services while roaming are GST free.

(l) For Prepaid Flexi Cap and Prepaid Cap Vodafone Traveller customers only, charges for TXT messages sent while overseas may appear on the customer’s MyVodafone account as 2 separate charges, the total of which will equal the total cost of the TXT message sent. If the customer has insufficient credit in their account balance at the time the second charge is levied, Vodafone reserves the right to deduct that second charge for the TXT message from the customer’s credit when the customer next recharges their account.

(m) Calls made by Prepaid Vodafone Traveller customers to 1512 and 1511 to recharge their devices or to check their account balance are free of charge while roaming.

(n) International Roaming rates and charges are subject to change. Always refer to vodafone.com.au/roaming before leaving Australia for the most up to date rates and charges.

(o) All Vodafone services, including Vodafone Traveller are subject to network availability, individual handset capabilities and limitations of overseas networks. Some Vodafone services such as video calling, TXT, PXT® and Vodafone live! may not be available whilst roaming in some countries.

1.3 Vodafone Traveller – Prepaid Plan Customers

(a) Prepaid Vodafone Traveller is available to customers connected to Vodafone Prepaid Plan offers, including the TXT & Talk, Vodafone International, Text & Data, Vodafone All-time and 365 Day Recharges. Vodafone World is not available to Prepaid

Customers. Go to vodafone.com.au or phone Customer Care for information about Prepaid Plan Offers.

(b) If you are a Prepaid Plan customer, by using Vodafone services on your handset while roaming overseas, you accept the terms and conditions contained in this section titled

“Vodafone Traveller – Prepaid Plan Customers”.

(c) Vodafone Traveller customers will be charged for making and receiving calls, for sending TXT and for using other services while roaming internationally at different rates according to the geographical zone they are roaming in at the time.

(d) For customers on a TXT & Talk, 365 Day or Text & Data Recharge, standard calls made while overseas on Vodafone Traveller will be charged the Roaming Premium Rate Per Minute (Zone Charge) plus the standard call rate plus a Connection Fee (flagfall). The standard call rate is as per the applicable Plan the customer is connected to at the time of placing the call. For customers on Vodafone International, standard calls made while overseas on Vodafone Traveller will be charged the Roaming

Premium Rate Per Minute (Zone Charge) plus a call rate of $0.39 per 30 seconds plus a Connection Fee (flagfall). For customers on Vodafone All-time, standard calls made while overseas on Vodafone Traveller will be charged the Roaming Premium Rate Per

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Minute (Zone Charge) plus a call rate of $0.40 per 30 seconds plus a Connection Fee (flagfall). For all Prepaid Plan Recharges, the Roaming Premium Rate Per Minute (Zone Charge) is dependent on the particular zone the call is made in at the time the call is placed (go to vodafone.com.au/roaming for full rates and charges) and the Connection Fee (flagfall) can be found at vodafone.com.au/roaming. These rates apply to standard voice calls (including 13 and 18 numbers). Voicemail retrieval and

Australian toll free numbers. Calls to numbers advertised as “Free Call” numbers within the country being visited are charged at standard rates for calls to that country.

(f) Go to vodafone.com.au/roaming or phone Customer Care for information about specific roaming rates and charges for services such as: Vodafone live!, PXT, video calls, voicemail deposits, Ask us anything-123, Directory Assistance-1223, 15 numbers (including calls to 1555 Customer Care), Premium TXT. Some of these Vodafone services may not be available whilst roaming in some countries.

(g) Both the Roaming Premium Rate Per Minute (Zone Charge) and the standard call rate (for all Prepaid Plan Recharges except Vodafone International and Vodafone All-time) or the 39c per 30 second call rate for Vodafone International and 40c per 30 second call rate for Vodafone All-time are charged in 30 second increments, with a 30 second minimum duration.

(h) Conditional forwarding of calls to another number including voicemail when busy or no answer, will be charged at the applicable roaming rate to both receive and make that call type in the country you are roaming in at the time the incoming call is received.

(i) For Prepaid Vodafone Traveller Customers, the Roaming Premium Rate Per Minute (Zone Charge) for calls made and received, the standard call rate (for all Recharges except Vodafone International and Vodafone All-time) or the $0.39 per 30 second call rate for Vodafone International and 40c per 30 second for Vodafone All-time for calls made, the Connection Fee (flagfall) for calls made, charges for TXT made and charges for all other services which are capable of being used as part of your Flexible Credit will be deducted from your Flexible Credit.

(j) Prepaid Vodafone Traveller customers who use data while roaming will incur a charge of $0.05 per KB with a 1KB increment and a minimum session charge of 10KB.

(k) There are no additional access fees or monthly charges for Vodafone Traveller. Details of all calls, TXT and other services used whilst overseas can be obtained by calling 1512 from your mobile phone, or via your MyVodafone account (you must be a registered MyVodafone user to access your usage records this way). Each charge is rounded up to the nearest cent. All services while roaming are GST free.

(l) Calls made by Prepaid Vodafone Traveller Customers to 1512 and 1511 to recharge their devices or to check their account balance are free of charge while roaming.

(m) International Roaming rates and charges are subject to change. Always refer to vodafone.com.au/roaming before leaving Australia for the most up to date rates and charges.

(n) All Vodafone services, including Vodafone Traveller are subject to network availability, individual handset capabilities and limitations of overseas networks. Some Vodafone services such as video calling, TXT, PXT® and Vodafone live! may not be available whilst roaming in some countries.

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2 VODAFONE WORLD – POSTPAID CUSTOMERS ONLY

(a) Customers who do not opt-in to Vodafone Traveller and who use their device while roaming internationally will be charged according to Vodafone World Postpaid rates;

Vodafone World for Postpaid is the default roaming product. Vodafone World should be activated at least three days prior to travelling.

(b) If you have not opted-in to Vodafone Traveller and you use any Vodafone services on your handset while roaming overseas, you accept the terms and conditions contained in this section titled “Vodafone World – Postpaid Customers only”.

(c) Vodafone World Customers will be charged for making and receiving calls and for sending TXT and for using other services while roaming internationally at different rates according to the geographical zone they are roaming in at the time.

(d) Standard calls made while overseas on Vodafone World will be charged the Roaming Premium Rate Per Minute (Zone Charge) as set out on vodafone.com.au/roaming and a Connection Fee (flagfall). The Roaming Premium Rate Per Minute (Zone Charge) is dependent on the particular zone the call is made in at the time the call is placed. The Connection Fee (flagfall) can be found at vodafone.com.au/roaming. These rates apply to standard voice calls (including 13 and 18 numbers), voicemail retrieval and

Australian toll free numbers. Calls to numbers advertised as “Free Call” numbers within the country being visited are charged at standard rates for calls to that country.

(f) For Vodafone World, the Connection Fee (flagfall) for calls made, the Roaming

Premium Rate Per Minute (Zone Charge) for calls made and received, charges for TXT made and charges for all other services used will be charged as out of Cap or Plan usage.

(g) Go to vodafone.com.au or phone Customer Care for information about specific Roaming rates and charges for services such as: Vodafone live!, PXT, video calls, voicemail deposits, Ask us anything-123, Directory Assistance-1223, 15 numbers (including calls to 1555 Customer Care), Premium TXT and numbers and Call Screen.

(h) The Roaming Premium Rate Per Minute (Zone Charge) is charged in 30 second increments with a 60 second minimum duration.

(i) Customers can change between Vodafone Traveller and Vodafone World free of charge at any time.

(j) Vodafone World customers who use data while Roaming will incur a charge of $0.01 per KB with a 1KB increment and a minimum session charge of 10KB.

(k) There are no additional access fees or monthly charges for Vodafone World. Details of all calls, TXT and other services used whilst overseas will appear on the bill of your applicable domestic Cap or Plan. Actual charges may vary on your statement as each charge is rounded up to the nearest cent. All services while roaming are GST free.

(l) International Roaming rates and charges are subject to change. Always refer to vodafone.com.au/roaming before leaving Australia for the most up to date rates and charges.

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(m) All Vodafone services, including Vodafone World are subject to network availability, individual handset capabilities and limitations of overseas networks. Some Vodafone services such as video calling, TXT, PXT® and Vodafone live! may not be available whilst roaming in some countries.

Vodafone Overseas Data Add- ons

1. What Terms and Conditions Apply to my Vodafone Overseas Data Add-on Product?

(i) all the terms and conditions contained in this document titled “Vodafone Overseas Data Add-ons”;

2. Important Things You Need to Know

Availability

(a) The Vodafone Overseas Data Add-on Product is only available to credit approved customers who are connected and remain connected to an eligible postpaid Vodafone Mobile Broadband plan or handset plan.

(b) There are 3 Vodafone Overseas Data Add-On Products, broken into Regions: 1) Asia and North America Overseas Data Add-On; 2) Europe and South Africa Overseas Data Add On; and 3) Premium Destinations Overseas Data Add-On. You cannot have more than one Add-on from each Region at the same time.

(c) Vodafone’s Fair Use policy applies to usage of all data services.

Factors affecting availability and performance

(a) Network coverage and many other factors may affect the availability and performance of certain Products.

(b) Certain Products, services and functions are only available if used in conjunction with a compatible mobile or other device and if in a compatible coverage area. Not all mobile devices are compatible with Vodafone or overseas partner networks.

(c) All Vodafone services, including Vodafone Overseas Data Add-on Products are subject to network availability, individual device capabilities and limitations of overseas networks. Vodafone data roaming service, including mobile broadband

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speeds, will not be available in all overseas countries and in the countries where the Vodafone Roaming Data service is available, it may not be available in all geographic areas of that country. See vodafone.com.au for coverage information.

(d) Compatible 3G device required to access 3G services. Some services, such as video streaming, may not be available whilst roaming in some countries.

Data services

(a) For data Products, a data session starts when you first connect to data services and ends when you disconnect from data services.

(b) When using data Products, some internet services, including web sites and email, may not be accessible.

Rates and charges

(a) Details of the rates and charges, including any spends which apply to the Products are contained in the Terms.

(b) If your usage of a Vodafone Overseas Data Add-On Product exceeds your monthly Data Allowance, if you use data overseas whilst roaming in a country which is not an Included Country in the Region for which you have purchased an Add-on, or you use a Product that is not payable from your included data, you will be charged an amount additional to your minimum monthly spend.

(c) Unless otherwise stated, if you do not use all of your Data Allowance in the relevant month, that Data Allowance is forfeited, is not refundable, and will not carry over into any other month.

(d) GST does not apply to overseas roaming rates and access fees.

(e) All rates and charges are subject to change. We will comply with relevant regulations and industry codes with respect to such changes.

Billing

(a) The monthly spend for a Vodafone Overseas Data Add-on Product is in addition to the monthly access fee of your selected domestic Vodafone Mobile Broadband plan or handset plan and excludes any additional device repayments (if applicable) and any additional or excluded service costs.

(b) Connection to the Vodafone Overseas Data Add-on Product is recurring and will automatically be renewed each month. The monthly access fee will continue to be charged to your account each month until the end of the monthly bill cycle in which you cancel the Add-on.

(c) In the first bill you are issued after you connect to a Vodafone Overseas Data Add-on Product you will be charged the minimum monthly spend for the following month.

(d) If you connect to a Vodafone Overseas Data Add-on Product mid way through your monthly bill cycle, the monthly access fee for the Add-on will be pro-rated for that month. You will receive the full data allowance.

(e) If you cancel your Vodafone Overseas Data Add-on Product part way through a billing month, you will pay the full minimum monthly spend for that billing month. You will receive the full Data Allowance. You will also be required to pay any additional or excluded data or service costs which you incur until the end of that billing month.

(f) You can change between Vodafone Overseas Data Add-on Products at any time.

You will be liable to pay the minimum monthly spend of the old Vodafone Overseas Data Add-on Product for the full billing month and you will receive the full included Data Allowance of your old Vodafone Overseas Data Add-On Product. You will pay a pro rata minimum monthly spend for the new Vodafone Overseas Data Add-on Product from the date you change between the Vodafone Overseas Data Add-on Products and you will receive the full included Data Allowance of your new Vodafone Overseas Data Roaming Add-On Product.

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3. Vodafone Overseas Data Add-ons

This table specifies the available Contract Term, minimum monthly spend pricing, Included Countries and Excess Data Charges for Vodafone Overseas Data Add-on Products:

Asia & North America Overseas Data Add-On

Contract Term

Region Minimum monthly

spend

Data Allowance to use in Included Countries

Included

Countries Excess Data Charge within Included Countries

Month to Month

Asia and North America

$30 100MB China

Hong Kong India Indonesia

Japan South Korea Macau Malaysia Philippines

Singapore Sri Lanka Taiwan Thailand Vietnam Canada USA

$2 per MB with a minimum session of

20KB Month to

Month Asia and North America $75 250MB

Month to

Europe and South Africa Overseas Data Add-On

Contract

Term Region

Minimum monthly spend

Included Countries

Excess Data Charge within Included Countries

Month to Month

Europe and South

Africa $50 100MB

Austria Belgium

Czech Republic Denmark France Germany

Greece Hungary

Ireland Italy Malta Netherland

s Portugal Romania

20KB Month to

Month

Europe and South

Africa $120 250MB

Month to Month

Europe and South

Africa $250 500MB

Month to $500 1024MB

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Month Europe and South Africa

Spain Switzerlan

d UK South Africa

Premium Destinations Overseas Data Add-On

Contract Term

Region

Minimum monthly spend

Included

Countries Excess Data Charge within Included Countries

Month to Month

Premium Destinations

$60 50MB Argentina

Brazil Croatia

Egypt Fiji Israel Mexico Poland Russia Saudi Arabia Sweden

Turkey United Arab Emirates

20KB

Month to Month

Premium Destinations

$120 100MB

The following terms and conditions apply to you if you purchase a Vodafone Overseas Data Add-on Product:

(a) All data usage is on a per KB basis with a minimum session of 20KB.

(b) Vodafone Overseas Data Add-on Products are only available for use within the Included Countries listed above for each Region.

(c) If you use roaming data in a country which is not an Included Country for your chosen Region, you will be charged a rate of $0.01 per KB with a minimum charge per session of 10KB.

(d) Usage over your included Data Allowance within one of the Included Countries listed for your Region will incur additional charges at the “Excess Data Charge” rate listed in the table above.

(e) The Data Allowance included with your Vodafone Overseas Data Add-On Product can only be used for data accessed through a Vodafone approved device.

(f) The Data Allowance from your Vodafone Overseas Data Add-On Product can only be used on the service associated with the mobile broadband or handset plan for which you purchased the Add-on. The Data Allowance cannot be shared between multiple services.

(g) Calls, TXT messages and all other non-data Services used whilst roaming will be charged at the international roaming rates applicable to your existing Vodafone mobile broadband or handset plan. See vodafone.com.au/roaming or phone Customer Care for information about specific rates for your plan.

(h) All Vodafone Products may be modified or withdrawn by Vodafone at any time and Included Countries are subject to change.

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(i) All prices and credit expiry periods are current as at October 2012 and are subject to change.

Vodafone Shared Roaming Data Add-ons

1. What Terms and Conditions Apply to my Vodafone Shared Roaming Data Add-on Product?

(i) all the terms and conditions contained in this document titled “Vodafone Shared Roaming Data Add-ons”;

2. Important Things You Need to Know

Availability

(a) The Vodafone Shared Roaming Data Add-on Product is only available to credit approved business customers who are connected and remain connected to an eligible postpaid Vodafone Business Mobile Broadband plan or handset plan with a 12 or 24 month contract term.

(b) Vodafone Shared Roaming Data Add-on Products are not available in conjunction with any other Roaming Data discounting or offering, including Vodafone Overseas Data Add-On Products or the Vodafone Roaming Data Bundle Products.

(c) Vodafone Shared Roaming Data Add-on Products are only available to customers with a valid ABN or ACN.

(d) Vodafone’s Fair Use policy applies to usage of all data services.

Factors affecting availability and performance

(a) Network coverage and many other factors may affect the availability and performance of certain Products.

(b) Certain Products, services and functions are only available if used in conjunction with a compatible mobile or other device and if in a compatible coverage area. Not all mobile devices are compatible with Vodafone or overseas partner networks.

(c) All Vodafone services, including Vodafone Shared Roaming Data Add-on Products are subject to network availability, individual device capabilities and limitations of overseas networks. Vodafone data roaming service, including mobile broadband

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speeds, will not be available in all overseas countries and in the countries where the Vodafone Roaming Data service is available, it may not be available in all geographic areas of that country. See vodafone.com.au for coverage information.

(d) Compatible 3G device required to access 3G services. Some services, such as video streaming, may not be available whilst roaming in some countries.

Data services

(a) For data Products, a data session starts when you first connect to data services and ends when you disconnect from data services.

(b) When using data Products, some internet services, including web sites and email, may not be accessible.

Rates and charges

(a) Details of the rates and charges, including any spends which apply to the Products are contained in the Terms.

(b) If the usage of a Vodafone Shared Roaming Data Add-on Product exceeds the monthly Data Allowance, if a user connected to your account uses data overseas whilst roaming in a country which is not an Included Country for your chosen Region, or if a user connected to your account uses a Product that is not payable from your Data Allowance, you will be charged an amount additional to your minimum monthly spend.

(c) Unless otherwise stated, if you do not use all your Data Allowance in the relevant month, that Data Allowance is forfeited, is not refundable, and will not carry over into any other month.

(d) GST does not apply to overseas roaming rates and access fees.

(e) All rates and charges are subject to change. We will comply with relevant regulations and industry codes with respect to such changes.

Billing

(a) The monthly spend for your Shared Roaming Data Add-on Product is in addition to the monthly access fee of your selected domestic Vodafone Mobile Broadband plan(s) or handset plan(s) and excludes any additional device repayments (if applicable) and additional or excluded service costs.

(b) Connection to the Shared Roaming Data Add-on Product is recurring and will automatically be renewed each month. The monthly access fee will continue to be charged to your account each month until the end of the monthly bill cycle in which you cancel the Add-on.

(c) In the first bill you are issued after you connect to a Shared Roaming Data Add-on Product you will be charged the minimum monthly spend for the following month.

(d) If you connect to a Shared Roaming Data Add-on Product mid way through your monthly bill cycle, the monthly access fee for the Add-on will be pro-rated for that month. You will receive the full data allowance.

(e) If you cancel your Vodafone Shared Roaming Data Add-on Product part way through a billing month, you will pay the full monthly minimum monthly spend for that billing month. You will receive the full Data Allowance. You will also be required to pay any additional or excluded data or service costs which are incurred until the end of that billing period.

(f) You can change between Vodafone Shared Roaming Data Add-on Products at any time. You will be liable to pay the minimum monthly spend of the old Vodafone Shared Roaming Data Add-on Product for the full billing month and you will receive the full included Data Allowance of your old Vodafone Shared Roaming Data Add-on Product. You will pay a pro rata minimum monthly spend for the new Vodafone Shared Roaming Data Add-on Product from the date you change between the

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Vodafone Shared Roaming Data Add-on Products and you will receive the full included Data Allowance of your new Vodafone Shared Roaming Data Add-on Product.

(g) You can choose to include multiple Vodafone Shared Roaming Data Add-ons on your billing account. If you do so, all included Vodafone Shared Roaming Data Add-ons will appear on your bill, and you will be responsible for paying the usage fees and all other charges which are incurred for each of the included Vodafone Shared Roaming Data Add-ons (including, but not limited to, Excess Data Charges and charges for excluded services).

(h) You remain responsible for all use of the Vodafone Overseas Data Add-On

Product(s), including all Excess or Excluded Data or other fees that may be incurred.

3. Vodafone Shared Roaming Data Add-ons

This table specifies the available Contract Term, minimum monthly spend pricing, Included Countries and Excess Data Charges for Vodafone Overseas Data Add-on Products:

Asia & North America Shared Roaming Data Add-On

Contract

Term Region

Minimum monthly spend

Excess Data Charge within Included Countries

Month to Month

$150 500MB China Hong Kong

India Indonesia

Japan South Korea Macau Malaysia Philippines Singapore

Sri Lanka Taiwan Thailand Vietnam USA Canada

$1.95 per MB with a minimum session of 10 KB Month to

Month Asia and North America $280 1GB

Month to Month

$1,300 5GB

Month to Month

$2,500 10GB

Europe and South Africa Shared Roaming Data Add-On

Contract Term Region Minimum

monthly spend

Data Allowance to use in Included Countries

Excess Data Charge within Included Countries

Month to Month

Europe and

South Africa $250 500MB

Austria Belgium Czech Republic

Denmark France Germany

Greece Hungary

Ireland

$1.95 per MB with a minimum session of

10 KB Month to Month

Europe and South Africa

$450 1GB

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Month to Month

Europe and

South Africa $2,150 5GB

Italy Malta Netherlands

Portugal Romania Spain Switzerland

UK South Africa Month to Month Europe and

South Africa $4,100 10GB

Premium Destinations Shared Roaming Data Add-On

Contract Term

Region Minimum monthly spend

Included Countries Excess Data Charge within Included Countries

Month to

Month Premium Destinations

$600 500MB

Argentina Brazil Croatia

Egypt Fiji Israel Mexico Poland Russia Saudi Arabia

Sweden Turkey United Arab Emirates

$3.99 per MB with a minimum session of

10 KB

The following terms and conditions apply to you if you purchase a Vodafone Shared Roaming Data Add-on Product:

(a) The monthly Data Allowance associated with each Vodafone Shared Roaming Data Add-on Product for a single Region will be shared across all of the connections under that same billing account and the Data Allowance can be accessed by those

connections when they send or receive Roaming Data in one of the Included Countries for that Region. The monthly Data Allowance cannot be shared between separate billing accounts.

(b) The monthly Data Allowance will be used on a first-in, first-served basis. For example, one person could exhaust your entire monthly Data Allowance, in which case all usage in that Region by other connections under that same billing account for the remainder of that month will be charged to you at the relevant Excess Data Charge rate.

(c) All data usage is on a per KB basis with a minimum session of 10KB.

(d) Vodafone Shared Roaming Data Add-on Products are only available for use within the Included Countries listed above for each Region.

(e) If you use roaming data in a country which is not an Included Country in a Region for which you have purchased a Shared Roaming Data Add-On, you will be charged a rate of $0.008 per KB with a minimum charge per session of 10KB.

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(f) Usage over your included Data Allowance within one of the Included Countries for your Region will incur additional charges at the “Excess Data Charge” rate listed in the table above.

(g) You may select multiple Vodafone Shared Roaming Data Add-on Products in the same Region. If you do this, then the roaming data available to connections on your billing account will be the combined total of the Data Allowance for all of the Vodafone Shared Roaming Data Add-on Products selected in that Region.

(h) The Data Allowance awarded with your Vodafone Shared Roaming Data Add-on Product(s) only includes data accessed through a Vodafone approved device.

(i) Calls, TXT messages and all other non-data Services used whilst roaming will be charged at the international roaming rates applicable to your existing Vodafone mobile broadband or handset plan. See vodafone.com.au/roaming or phone Customer Care for information about specific rates for your plan.

(j) All Vodafone Products may be modified or withdrawn by Vodafone at any time and Included Countries are subject to change.

(k) All prices and credit expiry periods are current as at October 2012 and are subject to change.