BlackBerry Mobile Voice System - BlackBerry MVS Client

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- BlackBerry MVS Client

BlackBerry Device Software 5.0

User Guide

Version: 5.2

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About the BlackBerry MVS Client... 2

Work calls... 3

Work calls basics... 3

Call options... 7

Call filters... 10

Troubleshooting work calls... 11

Troubleshooting... 14

Some menu items and options don't appear as expected... 14

Submit a diagnostic report for the BlackBerry MVS Client... 14

Legal notice... 15

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Basics

About the BlackBerry MVS Client

The BlackBerry MVS Client associates your BlackBerry smartphone with your work number so that you can make and receive work calls on your smartphone and access desk phone features, such as call transfer and voice mail.

User Guide Basics

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Work calls

Work calls basics

About work calls

The BlackBerry MVS Client associates your BlackBerry smartphone with your work number so that you can make and receive work calls on your smartphone and access desk phone features, such as call transfer and voice mail. When someone calls your work number, your desk phone and your smartphone ring at the same time. When you make a call on your smartphone using your work number, your call appears to the recipient to be made from your desk phone. While you are on a work call on your smartphone, you can move the call to your desk phone or to another phone number. You can also make and receive calls, make and receive a second call during a call, place a call on hold, resume calls, and transfer and move calls using your work number if you are in an area of no data coverage or if data services is turned off on your smartphone.

You can perform many common phone tasks, such as making calls, checking your voice mail, or placing calls on hold. You can perform these tasks the same way that you do when you use the mobile phone number that is provided by your wireless service provider on your smartphone. You can find more information about these tasks in the MVS Help application. To see the MVS Help, from the Home screen, press the Send key. Press the key > MVS Help.

CAUTION: Emergency calls to 911, 112, 000, 999, or other internationally recognized numbers intended to connect to a public safety answering point or similar emergency services are not processed through the BlackBerry® Mobile Voice System, and are only processed from your BlackBerry device where mobile network coverage is available from a wireless service provider. The BlackBerry MVS is not designed or intended to be a replacement for traditional telephone service. Additional arrangements must be made, separate from the BlackBerry MVS, for you to obtain access to traditional fixed or wireless telephone services, such as emergency calling capability. Research In Motion and its affiliates, and their respective officers, directors, and employees shall have no responsibility or liability whatsoever for any personal injury, death, or damages arising out of or in connection with the inability to access emergency call services (for example, 911, 112, 000, or 999) through the BlackBerry MVS. By using the BlackBerry MVS Client, you agree to the above. If you do not agree to the above, remove the BlackBerry MVS Client from your device.

Check the desk phone features that are available on your smartphone

Depending on your organization's phone system, some desk phone features or options might not be available on your BlackBerry smartphone. For more information, contact your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

3. Click BlackBerry MVS Status.

4. Click BlackBerry MVS Client.

The Call Control Settings section lists the desk phone features and options that are available on your smartphone.

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About using the BlackBerry MVS Client with Wi-Fi

If you have a Wi-Fi enabled BlackBerry smartphone that is running BlackBerry Device Software 5.0 or later, and you are in a Wi- Fi coverage area, the BlackBerry MVS Client might be able to use the Voice over Wi-Fi feature to connect a call to the Wi-Fi network. Charges that are ordinarily associated with your mobile network for such calls do not apply and you do not use any minutes on your wireless service plan. To use Voice over Wi-Fi, you must be able to access BlackBerry services using the Wi-Fi network, and your administrator must allow you to use Voice over Wi-Fi on the Wi-Fi network.

If you are set up to use your work number with both a Wi-Fi network and the mobile network, when you start a work call in a Wi-Fi coverage area, your smartphone can automatically move the call to the mobile network so that you can continue the call when you move out of range of the Wi-Fi coverage area. After being moved from a Wi-Fi network, the call remains on the mobile network. Likewise, when you start a work call using the mobile network, your smartphone can automatically move the call to the Wi-Fi network when you enter a Wi-Fi coverage area. If you move out of range of the Wi-Fi network, the call is automatically moved to the mobile network and the call remains on the mobile network.

Related information

Set your smartphone to move calls automatically from one network to another, 8 Set the Wi-Fi networks that you want to use with your work number, 8

My smartphone does not automatically move calls from one network to another, 12

Temporarily change the phone number that you use to make a call

Depending on the options that your administrator sets, you can make calls using any phone number that is associated with your BlackBerry smartphone.

1. From the Home screen, press the Send key.

2. Click your phone number at the top of the screen.

3. Click the phone number that you want to use to make the call.

Depending on your preferred phone number settings, after you make a call, your smartphone might automatically change back to use your preferred phone number and network. You can prevent this behavior by setting your preferred number for making calls.

Set the preferred number for making work calls, 7 Set the preferred network for making work calls, 8

Make a second call during a call

If you make a second call, the original call is placed on hold.

1. During a call, press the Menu key.

2. Click New Call or Add Participant.

• To call a phone number in your call log, click a phone number.

• To call a phone number that is not in your call log, type a phone number. Press the Send key.

If the second call is not answered, to return to the first call, press the Menu key. Click Resume.

To return to the first call during the second call, press the Menu key. Click Swap.

User Guide Work calls

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Restrictions for moving and transferring calls

If you are on more than one call on your BlackBerry smartphone (for example, you have a second call on hold), you can't move or transfer a call.

Depending on the options that your administrator sets, you might not be able to move or transfer calls. For more information, contact your administrator.

Move a call from smartphone to your desk phone or another phone

If you are on a work call on your BlackBerry smartphone, you can move the call to another phone without placing the call on hold. When you move the call, the other phone rings.

2. Click Move Call.

• To move a call to your desk phone, click Desk.

• To move a call to another phone, click One-Time Number. If the phone number is in your contact list, click the contact.

If the phone number is not in your contact list, click Use Once. Type the phone number. Press the Send key.

3. Answer the call on the other phone.

Move a call from your desk phone to your smartphone

If you are on a call on your desk phone, and you need to leave your desk, you can quickly move the call to your BlackBerry smartphone so that you can continue the call.

1. On your desk phone, place the call on hold.

2. On your smartphone, press the Send key.

3. Press the Menu key.

4. Click Move Call From Desk.

Your desk phone is disconnected from the original call, and the call continues on your smartphone.

Move a call from your work number to the other phone number associated with your smartphone

If you are on a work call on your BlackBerry smartphone and you are about to leave a Wi-Fi coverage area, you can move the call to the phone number provided by your wireless service provider. Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.

2. Perform one of the following actions:

• Click Move Call To Mobile.

• Click Move Call. Click Mobile.

Your call continues on the phone number that is provided by your wireless service provider.

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Move a call from a Wi-Fi network to the mobile network

To perform this task, your network preference must be set so that your BlackBerry smartphone can use a Wi-Fi network or mobile network for work calls.

If you are using a Wi-Fi network for a work call and you are about to leave the Wi-Fi coverage area, you can move the call to the mobile network. If you or your administrator set your network preference so that you can use only a Wi-Fi network for work calls, you can't move a call from a Wi-Fi network to the mobile network.

3. Click Work (Mobile).

Your call continues on your work number, but you are connected to the call using the mobile network.

Move a call from the mobile network to a Wi-Fi network

To perform this task, your network preference must be set so that your BlackBerry smartphone can use a Wi-Fi network or mobile network for work calls.

If you are using the mobile network for a work call and you are in a Wi-Fi coverage area, you can move the call to the Wi-Fi network.

3. Click Work (Wi-Fi).

Your call continues on your work number, but you are connected to the call using a Wi-Fi network.

Transfer a call to another phone number

2. Click Transfer.

• If the contact is in your contact list, click the contact.

• If the contact is not in your contact list, click Use Once. Type a phone number. Press the Enter key.

4. When you are ready, press the Menu key.

5. Click Complete Transfer.

Add more people to a call

To perform this task, your device must use BlackBerry Device Software 4.6 or later.

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Note: The number of people that you can add to a call depends on your organization's phone system. For more information, contact your administrator.

2. Click Add Participants

• To add a person whose phone number appears in your call log, click the call log.

• To add a contact, press the Menu key. Click Call From Contacts. Click a contact.

• To add another person, type a phone number. Press the Send key.

3. After the call is answered, press the Menu key.

4. Click Join Conference.

5. To add more people to the call, repeat steps 1 to 4.

Call options

Change the display name for a phone number

2. Highlight the phone number at the top of the screen.

4. Click Rename Line Labels.

5. Type a new display name. The name can be up to 11 characters long. You can't change the part of the name that is in parentheses "( )".

7. Click Save.

Set the preferred number for making work calls

Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.

3. Click Options.

4. Click Line and Network Preferences.

• To use your work number for outgoing calls, change the Default line for outgoing calls field to Work. To specify whether your BlackBerry smartphone uses your mobile number if your work number is not available, change the When my Work line is unavailable, use my Mobile line field to Always, Ask me, or Never.

• To use your mobile number for outgoing calls, change the Default line for outgoing calls field to Mobile.

• To use the phone number that you last selected, change the Default line for outgoing calls field to Last selected. If the phone number that you last selected is your work number, to specify whether your smartphone uses your mobile number if your work number is not available, change the When my Work line is unavailable, use my Mobile line field to Always or Ask me.

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6. Click Save.

Set the preferred network for making work calls

4. Click Line and Network Preferences.

• To use a Wi-Fi network when it is available, change the Default network for Work calls field to Wi-Fi. To specify whether your BlackBerry smartphone uses the mobile network when a Wi-Fi network is not available, change the When Wi-Fi is unavailable use Mobile field to Yes or No.

• To use the mobile network when it is available, change the Default network for Work calls field to Mobile. To specify whether your smartphone uses a Wi-Fi network when the mobile network is not available, change the When Mobile is unavailable use Wi-Fi field to Yes or No.

6. Click Save.

Set the Wi-Fi networks that you want to use with your work number

To perform this task, you must have saved Wi-Fi networks on your BlackBerry smartphone.

4. Click Wi-Fi Profiles.

5. In the User Profiles section, select the checkbox beside one or more Wi-Fi profiles.

7. Click Save.

Set your smartphone to move calls automatically from one network to another

Set your BlackBerry smartphone to use a Wi-Fi network for work calls. When a Wi-Fi network is not available, specify your smartphone to use the mobile network.

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4. Click Network Handoff.

• To set your smartphone to move your call without prompting you, select the Always option. When your smartphone moves a call, you hear a tone.

• To set your smartphone to prompt you before it moves your call, select the Ask me option.

• To stop your smartphone from automatically moving calls from one network to another, select the Never option.

6. Click Save.

Change the sound that you hear while a call is connecting

The BlackBerry MVS Client might take time to connect a call before your contact's phone rings. By default, while the call is being connected, you hear a tone, but you can choose to hear ringing instead. When the call connects, you hear ringing.

4. Click General Settings.

5. Set the While my outgoing call is being connected, I want to hear field to Ringing or Tones.

7. Click Save.

Call forwarding

Depending on the options that your administrator sets, you can forward your work calls to your desk phone, a mobile number, or a number that is external or internal to your organization. For more information, contact your administrator.

Forward or stop forwarding calls

1. From the home screen, press the key.

2. Press the key > Options.

3. Click your work number.

4. Click MVS Call forwarding.

• To forward your work calls to a call forwarding number, change the Forward Calls field to Always. Click a contact.

• To stop forwarding calls, change the Forward All Calls field to Never.

6. Press the key > Save.

Your call forwarding options apply to all subsequent incoming calls until you change your options again.

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Add a call forwarding number

You can add up to five call forwarding numbers. If you add more than five call forwarding numbers, the oldest number that was added is deleted. Depending on the options that your administrator sets, you might not be able to forward your work calls to an international number. For more information, contact your administrator.

1. From the home screen, press the key.

2. Press the key > Options.

3. Click your work number.

4. Click MVS Call Forwarding.

5. Click Add number.

6. Click a contact.

7. Press the key > Save.

Call filters

Schedule when your smartphone receives calls on your work number

Depending on the options that your administrator sets, you might not be able to perform this task, or you might be able to schedule calls for specific days of the week. For more information, contact your administrator.

The schedule reflects the time zone of your office. If you are traveling, the schedule might not match the time zone that you are in. To view the schedule with your BlackBerry smartphone time zone as the reference, on the Call Scheduling screen, press the Menu key. Click View Device Time Zone.

4. Click Call Scheduling.

5. Highlight a day of the week.

• To schedule when your BlackBerry smartphone receives your work calls for the day that you highlighted, click Edit <Day of the week>.

• To schedule when your smartphone receives your work calls for all days, click Edit Week.

• To receive your work calls on your smartphone during specific times, change the Allow Calls field to By Time. Specify the times when you want to receive your work calls.

• To always receive calls your work calls on your smartphone, change the Allow Calls field to Always.

• To never receive calls on your work number, change the Allow Calls field to Never.

9. Click Save.

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About caller restrictions

With the BlackBerry MVS Client, you can prevent or allow specific callers to reach you on your BlackBerry smartphone when they call your work number.

If you normally want to receive calls from specific callers, you can add those callers to the allowed caller list. If you do not want to receive calls from specific callers, you can add those callers to the blocked caller list. You can add up to 20 callers to each list.

You can apply caller restrictions in the following ways:

• You can allow all callers to reach you, except for callers who appear in your blocked caller list.

• You can allow only callers who appear in your allowed caller list to reach you.

• You can prevent all callers from reaching you.

• You can prevent callers whose caller ID is unknown from reaching you.

• You can override caller restrictions and allow all callers to reach you, without removing callers from your blocked caller list.

Restrict calls that your work number receives

4. Click Caller Restrictions.

• To receive calls from all contacts except for contacts who appear in your blocked caller list, change the Caller Restriction field to All Callers Except Blocked.

• To receive calls from contacts in your allowed caller list, change the Caller Restriction field to Allowed Callers Only.

• To not receive any calls, change the Caller Restriction field to No Callers Allowed.

• To prevent calls from unknown numbers, change the Allow Calls from Unknown Numbers field to No.

• To receive calls from all callers, change the Caller Restriction field to All Callers Allowed.

6. Click Save.

Troubleshooting work calls

I can't make a call using my work number

Try performing the following actions:

• Verify that your smartphone is registered to use the BlackBerry MVS Client. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click BlackBerry MVS Status. Click BlackBerry MVS Client. If your smartphone is registered, in the Registration section, a green check mark appears beside both Sent Registration and Received Registration. For more information, contact your administrator.

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• If you are trying to make a call using a Wi-Fi network, verify that your BlackBerry smartphone is connected to a Wi-Fi network that you can use with the BlackBerry MVS Client and that your smartphone can access BlackBerry services over the Wi-Fi network.

• If you have a mobile number that is provided by your wireless service provider, you might be prompted to make the call using the mobile number. If you do not receive a prompt, you can try making a call using the mobile number on your smartphone by switching the active number.

• If you try to make a call by clicking a phone number that appears in a message, calendar entry, task, or memo, the phone number might not appear as a link if the phone number is fewer than seven digits. Place the cursor in the phone number.

Press the Menu key. Click Call <phone number>.

Set the Wi-Fi networks that you want to use with your work number, 8

I can't move a call to my desk phone

Verify that the phone number that your BlackBerry smartphone is trying to move a call to is correct.

4. Click Call Move.

• If a phone number is incorrect, type a new phone number. Press the Menu key. Click Save.

• If you can't change the phone number, contact your administrator.

My smartphone does not automatically move calls from one network to another

If your BlackBerry smartphone does not automatically move a call from a Wi-Fi network to the mobile network, or from the mobile network to a Wi-Fi network, you can manually move the call.

3. Click Work (Wi-Fi) or Work (Mobile).

Set your smartphone to move calls automatically from one network to another, 8

My call disconnected

If you are using a Wi-Fi network for your call and you leave the Wi-Fi coverage area, your call might disconnect. Try the following actions:

• Make the call using the mobile network instead of a Wi-Fi network.

• Move back into the Wi-Fi coverage area, and try making your call again.

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Set the preferred network for making work calls, 8

I am receiving unwanted calls

If contacts in your blocked caller list can reach you, your caller restriction settings might allow blocked callers to reach you, or your administrator might be preventing you from using your blocked caller list. For more information, contact your

administrator.

Restrict calls that your work number receives, 11

I can't make or receive calls using my mobile number

Depending on the options that your administrator sets, you might be able to make or receive calls using only your work number that is associated with your BlackBerry smartphone. However, you can make and receive emergency calls using your mobile number. For more information, contact your administrator.

I can't set the preferred phone number or network that I use for work calls

Depending on the options that your administrator sets, you might not be able to set the preferred phone number or network for work calls. You also might not be able to change your settings for call forwarding for your mobile number. For more information, contact your administrator.

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Troubleshooting

Some menu items and options don't appear as expected

If you change the display name for a phone number, or if your administrator changes the display name, your BlackBerry smartphone displays the new name on the phone menu items and options. For example, if you change the display name for your work number from the default name "Work" to "My Work Phone," then the "Work Help" menu item changes to "My Work Phone Help."

Submit a diagnostic report for the BlackBerry MVS Client

If you are experiencing problems with the BlackBerry MVS Client, you can send a diagnostic report to your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Advanced Options.

3. Click Session Management.

4. Click MVS Client.

6. Click Email Report.

Change the display name for a phone number, 7

User Guide Troubleshooting

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Legal notice

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User Guide Legal notice

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