RETURN TO WORK GUIDELINES

G U I D E L I N E S

RETURN

TO WORK

TABLE OF CONTENTS

CF Connect The TD Centre Property Management

CLEANING ^{(PG 3)} ELEVATORS ^{(PG 5)}

ACCESS/EGRESS ^{(PG 8)}

PHYSICAL DISTANCING ^{(PG 12)}

COURIER SERVICES/DELIVERIES ^{(PG 13)} CONTRACTORS ^{(PG 16)}

HEALTH CONSIDERATIONS ^{(PG 18)}

ADDITIONAL RESOURCES ^{(PG 19)}

CF will continue to maintain a high standard of cleaning. Common areas, including washrooms, will be disinfected and sanitized throughout the day.

NOTE: Frequency will be monitored and adjusted based on traffic patterns/usage. The following table provides a preview of key areas.

AREA Entrances

All Base Building Washrooms Elevators/Escalators

Lobby/Security Desk

Handrails and Glass

Parking

PPE disposal bins

SCOPE

Disinfect and Sanitize: Glass, Handles, push buttons, kick plates. Completely

vacuum and sanitize carpets.

Disinfect and Sanitize: Faucets, soap dispensers, paper towel dispensers, toilet seats, disposal bin covers/lids, waste receptacles and door handles, flush handles, light switches, hand dryer

buttons and exit door handles, change tables (where applicable).

Disinfect and Sanitize: Glass/Mirrors, Handles, Call/control buttons,

kick plates, floors.

Disinfect and Sanitize: Countertops, desk, keyboards, mouse, screens, POS, chair

Disinfect and Sanitize: Glass, Handrails, kick plates

Parking Elevators, Parking Equipment, Parking Entrances, Bike Areas.

Disinfect and sanitize. PPE disposal bins are in the lobbies and handsfree

ADDITIONAL FREQUENCY(S) Minimum every two (2) hours.

Patrolled throughout the day (3x).

End of day sanitization and cleaning.

Minimum every two (2) hours.

Minimum every two (2) hours

Minimum every two (2) hours

Patrolled throughout the day (3x).

Patrolled throughout the day (3x).

CLEANING

· Cleaning products used are the recommended products to disinfect against viruses like COVID-19.

· Leave work stations clear at the end of each day to remain easily accessible to cleaning staff.

· Refer to the TD Centre Manual (Page 15) for the full scope of standard cleaning procedures.

Additional cleaning services can be provided by cleaning staff and charged back to the tenant.

· Have adequate supplies for staff (e.g. hand sanitizer, wipes) available throughout the office for self-cleaning.

· Hand sanitizer and disinfecting wipes will be available in lobbies and common areas.

· Toilet seat cleaner dispensers will be installed in all base building washroom stalls.

· We are regularly flushing all water systems (e.g. sinks, toilets) in base building washrooms. We have engaged environmental consultants, who will be performing spot- checks of the domestic water supply for quality control.

We strongly recommend tenants make arrangements to flush their own equipment. Please contact CF connect for assistance.

FOR TENANT’S

CONSIDERATION

·

· Masks or face coverings are mandatory in elevators.

· Floor decals will prompt individuals to maintain physical distancing.

· Traffic flow in each lobby will be managed through signage and markings.

A maximum of 4 people per standard cab is permitted. Clear signage will be posted.

· High touch point areas will be disinfected regularly (minimum every two (2) hours, or more frequently based on traffic).

· Pending changes in provincial restrictions, all floors will be returned to open access. For full tenant floors, please advise us if you would like your floor held in secure mode.

HOLD UP!

Please stand here to maintain physical

distancing

PLEASE LINE UP HERE

MAXIMUM OF 4 PASSENGERS, PLEASE FOLLOW

MARKERS

Your safety is important to us.

Masks/face coverings are mandatory when using elevators.

ELEVATORS

Elevator Access and Egress

· ·

· Where possible, programming will be adjusted to limit the number of passengers to four per assigned cab.

For Destination

Dispatch (DD) Elevators

Removable protective antimicrobial stickers will be installed on buttons, where applicable, providing a higher level of cleanliness.

For more information on using your passcard in Secure Mode for DD, please see videos for TD South Tower &

222 Bay and TD Bank Tower.

For Standard Elevators

·

·

We strongly recommend tenants stagger arrival times, breaks and departure times to avoid congestion.

After entering the cab and selecting your floor, we ask that tenants move to the unoccupied decals located furthest from the elevator button panel.

· When exiting the cab at lobby level, please follow signage to avoid overcrowding the entrances.

· Passcards will be required to access floors on secured mode. Tenants should ensure their staff have appropriate access. For security purposes, concierge and security staff will not be able to grant access to floors if requested.

· Should a cab arrive on your floor with 4 passengers, please wait for the next to arrive.

FOR TENANT’S CONSIDERATION

WELCOME!

of

any symptoms related to

case

ring your visit please

2 Metres Apart

WALK THIS WAY

ety is important to

Masks/face coverings are mandatory in elevators and strongly recommended in common areas Follow the physical distancing markers throughout the property





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PLEASE DO NOT ENTER TD CENTRE IF YOU:

WELCOME !

Toronto-Dominion Centre is open, but unfortunately this

entry door is not.

20-221 CF Signage 8-5x11 CLOSED ENTRANCE.indd 1 2020-05-01 11:17 AM

Call 416-366-7823 for assistance.

Please use the main entrance to enter the building.

· A limited number of entry and exit points will be open to maintain control of traffic. Please allow for appropriate physical distancing when entering/exiting the building. Floor decals will identify areas for queuing where applicable.

· Main entry/exit doors will be clearly marked with signage, where applicable.

· Main lobby doors and auxiliary doors will be secured between the hours of 6:00pm and 7:00am Monday to Friday, and 24/7 on Weekends.

· Until further notice PATH operating hours will be 6:00am to 8:00pm, Monday to Friday. The connection between neighbouring properties will be locked from 8:00 pm to 6:00am weekdays and on weekends.

ACCESS/EGRESS

TD Bank Tower

TD North Tower

TD West Tower

TD South Tower

222 Bay Street

95 Wellington St. West

PRACTICE PHYSICAL DISTANCING

2 Metres Apart

·

·

·

The basic 2 metre physical distancing rule should be followed while at the property.

Follow floor decals in all parking, lobby and below grade stairwells.

In some cases, smaller spaces (eg. washrooms) may limit the practical application of this rule. We strongly recommend use of masks in these instances. Masks or face coverings must be worn in elevators.

· Signage will be posted throughout the property as a reminder. See samples below.

· We recommend tenants stagger arrival times, lunch breaks, departure

FOR TENANT’S CONSIDERATION

HOLD UP!

Please stand here to maintain physical

distancing

PHYSICAL

DISTANCING

COURIER SERVICES/

DELIVERIES

We ask that tenants communicate these changes to their couriers and vendors to ensure compliance. As a reminder, masks must be worn in all Toronto-Dominion Centre (TDC) elevators. This also applies to all couriers.

SMALL/MEDIUM PACKAGES AND FOOD DELIVERY

For Secure Floors, contact TDC Access Control

Tenants may choose to leave floors open

*Note: “Medium” packages are those that would not take up space in a passenger car (e.g. at maximum a small trolley).

PASSENGER Mask Mandatory

Tenants please meet your couriers, security/concierge will not hold packages FOOD DELIVERY/

PICK-UP AREA

LARGE PACKAGES

Tenants may choose to leave floors open

Loading Dock

COVID-19 Self-Assessment FREIGHT

Mask Mandatory

For secure floors, contact TDC Access

Control

·

·

·

All couriers and vendors must come through the Loading Dock and use the freight elevators.

Clear signage will be posted to identify where couriers should drop off items.

Each lobby will have a clearly designated drop-off/pick-up station. We ask that tenants meet their porter at these designated areas. CF’s security/concierge personnel will not be able to hold packages or provide access to tenant floors.

All individuals coming through the Loading Dock must meet the requirements of a COVID-19 Self-Assessment. Clear signage will be posted.

·

·

·

In general, large deliveries are not permitted via the passenger elevators. In certain cases, the freight elevator may not be able to reach all tenant floors. In these instances, special accommodations may be made.

Should tenants be comfortable with couriers using the passenger elevator to access their floor, they must ensure their floor is not in secure mode, as Security/Concierge personnel cannot provide access.

All Loading Dock personnel will wear PPE and physical distancing rules will apply.

FOR LARGE PACKAGES

FOR SMALL PACKAGES AND FOOD DELIVERY

Items requiring a large cart or dolley (e.g. catering, office supplies, etc.)

Items that can be carried by hand or on a small trolley (e.g. Food Delivery Services, letters, etc.)

FOOD DELIVERY /

SMALL PACKAGE

PICK UP AREAS

OTHER DELIVERY CONSIDERATIONS

PORTER SERVICE: TD Centre’s regular Porter Service is still available Monday to Friday between 8am and 4:30pm and can be arranged by contacting CF Connect. Standard fees will apply. Porter deliveries will come through the loading dock. If you are considering using the Porter Service for a high volume of deliveries, please contact your Tenant Relations Manager to discuss details.

RECURRING VENDORS: For recurring vendors, passcards for freight elevators can be temporarily issued by TDC Access Control by completing a Service Work Permit. The tenant will be responsible for the replacement of damaged or lost cards. CF must be notified immediately if a card is lost.

SUPPORT TDC VENDORS: If ordering take-out, we encourage tenants to support our vendors located at TDC

·

·

·

Access cards should be carried at all times as some floors will be held in secure mode.

All contractors must sign in with TDC Access Control and review and comply with the COVID-10 Health Self-Assessment.

All contractors will be required to wear masks or face coverings in common areas and tenant spaces.

CONTRACTORS

Have trav 14 days to

travel health notice

symptoms related to

Health c

Have been in contact with anyone who is a confirmed case in the last 14 days

PLEASE DO NOT ENTER TD CENTRE IF YOU:







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· Tenants are asked to communicate these changes to their contractors to ensure compliance.

FOR TENANT’S CONSIDERATION

·

1 2 4 3

5

· ·

·

Have travelled outside of Canada in the last 14 days to any of the identified COVID-19 travel health notice countries

Employee to communicate with their immediate supervisor/manager Supervisor to communicate with CF site contact

Follow public health guidance and protocols for identifying other employees who may need to be in quarantine, cleaning of space/areas and additional communications

Advise affected employee to leave workplace immediately and contact public health for guidance

Upon communication from tenant, CF management will arrange for cleaning of common areas Are experiencing symptoms related to COVID-19

Have been advised by your physician or Public Health inspector to be in self-isolation (currently/within the last 14 days) Have been in contact with anyone who is a confirmed case of COVID-19 in the last 14 days

·

HEALTH

CONSIDERATIONS

Your safety is of the utmost importance to us.

Please do not enter the property if you:

In the event of a suspected or positive case of COVID-19 in or related to a CF workplace the following steps should take place:

· Tenants should have internal procedures in place if an employee feels unwell at work and/or demonstrates symptoms of COVID-19 (e.g. isolation room and procedure for sending those who have been in contact with that person home).

FOR TENANT’S CONSIDERATION

For Government regulations and recommendations:

COVID Self-Assessment Tool:

For within your office space:

C&W’s Recovery Readiness Guide:

PPE Resources:

https://www.ontario.ca/page/how-ontario-is-responding-covid-19

https://ca.thrive.health/covid19/en

https://www.cushmanwakefield.com/en/netherlands/six-feet-office

https://www.dropbox.com/s/gs7kh4253fqztxw/Recovery_Readiness_-_How-to_Guide-1.0.pdf?dl=0

https://covid-19.ontario.ca/how-your-organization-can-help-fight-coronavirus/#find-ppe

ADDITIONAL RESOURCES

Please see below for a list of tools and resources.