V I R T U A L W I T H O U T T H E V I R T U A L
TMThe iMVP Team is here for you
If you have any questions during the iMVP setup process, simply
contact the iMVP Team. We’d be happy to answer quick questions,
or take you through the entire setup process over the phone.
[email protected]
Toll Free: 1-844-ASK-iMVP
(1-844-275-4687)
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iMVP Minimum Requirements
Using a network and computer with at least the following minimum requirements will help
ensure you have a successful iMVP experience.
Minimum Network Requirements
• Your network should provide a consistent minimum of 1Mbps Download and .5 Mbps Upload. You can check your network speed at www.speedtest.net.
• Performing the iMVP Setup tests in this document will ensure a firewall or other factors are not blocking your access to the iMVP Classroom and Lab Environment.
Minimum PC Requirements
• CPU, RAM, and Graphics Requirements • Intel Core 2 Duo or i3 2.4 Ghz • AMD Phenom II x4 910 2.6 Ghz • 3 GB RAM
• Windows 8, Windows 7, Windows Vista SP2, or Windows XP SP3 required • Firefox, Chrome, Safari, Microsoft Internet Explorer 7+.
Please note that it is very important that your system meets the minimum
requirements. You are participating in a classroom environment and, just like in a traditional classroom, ineffective communication can have a negative impact on the experience not only for you, but also for your peers in the classroom.
!
Don’t Use WiFi
For best results, we strongly recommend using a wired network connection instead of a wireless network. To ensure your computer is using your network, plug in your network cable and turn off WiFi.
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Setup 1 - Connecting to the iMVP Classroom
What is this setup?
This setup installs the iMVP software needed on your computer so your browser can connect
to the iMVP classrooms. The setup will also ask you to enter the iMVP test classroom, from
where you can confirm your system is working prior to the class.
It is very important that you connect to the iMVP test classroom as soon as possible to confirm
that your computer and network are compatible with our system. We don’t want you to miss
the first portion of your class while troubleshooting your connection.
You will receive an iMVP kit in the mail. This kit includes your USB headset & web camera.
1) Plug the headset that you received into your computer. You may use your own headset if you prefer. We request that you use a headset during the class because it improves the audio
quality you hear, and reduces background noise for other students.
2) Plug the web camera that you received into your computer. We request that you not use an
older web camera as they may reduce CPU performance and video quality. When you
plug the web camera into your computer, it will likely automatically install drivers for the web camera. If it does not, you may run the installation program on the CD that came with it or go to the camera maker’s web site to download software.
3) Go to www.imvpinfo.com/getstarted/software/imvp-with-rdp-windows.exe and download the setup file.
4) When you have downloaded the setup file, run the installation program. This file will install the following programs on your computer:
• iMVP Classroom Connection Software (for your browser)
• iMVP Lab Connection Software (OpenVPN, a VPN client program)
5) When the install program starts, you will see the following window. Click Next to begin.
The iMVP Team is here to help
If you have any difficulties completing the setup, if you have any questions, or if you would like someone to join you in the iMVP test classroom, just email
Setup 1 - Connecting to the iMVP Classroom
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6) Next, the install program will automatically download and extract the iMVP programs.
7) Click OK when you see the following setup confirmation window.
Setup 1 - Connecting to the iMVP Classroom
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9) After rebooting your computer, go to imvp.exitcertified.com. Enter your name, and for the
Meeting ID, enter 50. (This is our iMVP Test Classroom. Your actual class will have a different
Meeting ID.)
10) Click Participate Now.
11) When prompted, enter the iMVP Test Classroom Meeting PIN, 3050.
12) You will now be placed in the iMVP Test Classroom. You want to verify the following: • CONFIRM you hear music in your headset
• CONFIRM the microphone levels move when you talk • CONFIRM you see yourself in the video window
Reboot your computer before continuing!
We recommend that you reboot your computer after the installation has completed. If you do not reboot, you might get an error message on your first attempt to enter a video classroom, in which case you should reboot and try again.
Setup 1 - Connecting to the iMVP Classroom
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If you have problems with the Classroom Connection, here are some
troubleshooting tips:
• I can’t install the software
• Before attempting again, temporarily disable your virus protection, spyware, and ad-blocking software.
• Confirm you have Administrative Access to your computer. Some work computers need IT support to install new software on machines.
• I can’t connect to the classroom
• Confirm JavaScript is enabled on your browser.
• Try using another web browser (we recommend Firefox).
• Something is wrong with my web camera; I can’t see myself
• Use the provided headset and camera.
• Adjust the iMVP Video Settings: Exit the classroom by closing the
classroom window. Go back to the web page where you entered the classroom at imvp.exitcertified.com, and click “Check Your Video.” Verify that the web camera is selected as the video device.
• Try using another web browser (we recommend Firefox).
First try rebooting your computer
Setup 1 - Connecting to the iMVP Classroom
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Classroom Connection Troubleshooting - continued:
• I can’t hear the music or I don’t see the microphone level move when I talk
• Check your main computer volume and confirm you are not on mute.
• Use the provided headset and camera.
• Adjust the iMVP Audio Settings: Exit the class by closing the
classroom window. Go back to the web page where you entered the classroom at imvp.exitcertified.com, and click Check Your Audio. Verify that the USB headset is selected as the audio device and run the audio test.
• Try using another web browser (we recommend Firefox)
Want someone to join you in the classroom for a complete test?
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Setup 2 - Connecting to the Remote Lab
What is this setup?
This setup does two things so you can access the remote lab used in your class:
1) Make a connection to the lab computer: Installs the VPN (Virtual Private Network) software
needed on your computer to securely connect to our remote lab servers. VPN is a common piece of software used for secure connections over the Internet. For this setup we use OpenVPN.
2) View the lab computer: With the remote lab secure connection established, you will use
Windows Remote Desktop Connection (RDP) program to remotely view your lab computer. This will give you direct access to a computer setup specifically for your class (just as if you were sitting at an instructor-led classroom computer).
It is very important that you setup and test your remote lab connection with these steps prior
to the class. We don’t want you to miss the first portion of your class while troubleshooting
your connection.
VPN Secure Connection Setup
1) Start OpenVPN by clicking the desktop shortcut provided as part of Step 1.
Hosts and Ports
You will not be able to access the remote lab if your firewall blocks access to these servers or ports.
Hosts: lab1.exitcertified.com, lab2.exitcertified.com, lab3.exitcertified.com Ports: TCP 443, TCP 943, UDP 1194
Setup 2 - Connecting to the Remote Lab
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2) Your browser will open to the network server. Enter the username labsetup101, and password labsetup101.
Setup 2 - Connecting to the Remote Lab
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4) After the connection is made,you should see a web page confirming your connection.
Setup 2 - Connecting to the Remote Lab
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If you have problems with the VPN Connection, here are some
troubleshooting tips:
• I can’t install the software
• Before attempting again, temporarily disable your virus protection, spyware, and ad-blocking software.
• Confirm you have Administrative Access to your computer. Some work computers need IT support to install new software on machines.
• I can’t connect to the VPN lab network
• Check that these VPN ports are open on your firewall: 443, 943, 1194 • Before attempting again, temporarily disable your virus protection,
spyware, and ad-blocking software.
• Confirm you have Administrative Access on your computer to make a VPN connection to an outside network.
• Try manually connecting to the lab:
• Confirm OpenVPN is running by looking in the Windows system tray. If it is not running, start OpenVPN.
First try rebooting your computer
Setup 2 - Connecting to the Remote Lab
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• Manually connect to the lab - continued:
• Right-click the OpenVPN icon and click Connect.
• Enter the lab you want to connect to. Typically it is lab1.exitcertified.com, lab2.exitcertified.com, or lab3.exitcertified.com.
Setup 2 - Connecting to the Remote Lab
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View the Lab Computer with Windows Remote Desktop Connection (RDP)
RDP is a common software used to view a remote computer. With your computer connected
to our network with VPN on the previous step, we are now ready to use the RDP software to
see the lab computer.
1) CONFIRM you are still connected to our network with the VPN software you installed in the last step.
2) Start the Windows Remote Desktop Connection (RDP) program which comes with Windows. To find the Remote Desktop Connection shortcut, click the Start button, click All Programs or Programs, and then click Accessories. Alternatively, to quickly open Remote Desktop Connection, click the Start button, and then type mstsc in the Search box.
Setup 2 - Connecting to the Remote Lab
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4) When asked about verification click Yes.
5) You should see the following screen. This means you have successfully connected to the lab computer.
Setup 2 - Connecting to the Remote Lab
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If you have problems with the RDP Lab Viewer, here are some
troubleshooting tips:
• I can’t connect or see the RDP lab computer
• Confirm you are connected to the lab network with VPN. You can check your VNC network connection status on the Windows system tray:
• Reboot your computer.
• Check that these VPN ports are open on your firewall: 443, 943, 1194.
• I can’t install or runthe RDP software
• Try re-installing the RDP program. Microsoft offers the RDP program for free for various operating systems. Go to the Microsoft Download Center (www.microsoft.com/download/) and search for RDP. Select the RDP version for your operating system.
