Microsoft Exchange Email
Services
Safe and secure hosted exchange platform
CONTENTS
Overview of Service ... 2
Westgate IT’s Microsoft Exchange Email Services ... 2
Why Use a Hosted Microsoft Exchange Platform?... 4
Safe and secure safeguard your mailboxes ... 5
Services Provided: ... 6
Information Assurance ... 7
Open Standards ... 7
Backup/Restore and Disaster Recovery Provisioned ... 7
On Boarding Process ... 7
Off Boarding Process ... 7
Pricing ... 7
Service Management Details ... 7
Service Levels ... 7
Supporting Hours ... 7
Financial Recompense Model ... 8
Training ... 8
Ordering & Invoicing Process ... 8
Termination terms for the consumer ... 8
Termination terms for the supplier ... 8
Consumer Responsibilities ... 8
Technical Requirements ... 8
Data Storage and Processing Locations ... 8
Trial Availability ... 8
Open Source Software ... 8
Data Extraction and Removal ... 8
Service Roadmaps: Feature depreciation and future development ... 9
OVERVIEW OF SERVICE
As a business professional you’re under pressure to cut costs, streamline your business, become more productive and efficient, whilst making yourself more available to clients and colleagues. So when the time comes to move to a Hosted Exchange platform, make sure you choose a platform that guarantees you a safe and secure, quality environment with
complete peace of mind from a provider you can trust.
WESTGATE IT’S MICROSOFT EXCHANGE EMAIL SERVICES
Reduced IT infrastructure costs
Microsoft Exchange features
Instant deployment
Massive 50GB per mailbox
Enhanced security
Mobile email ‘push’ technology
No upgrades or repairs
Shared calendars and contacts
Easy mailbox control
Instant scalability
Redundant networks
Workforce mobility
Award-winning Anti-Spam
IMPROVE YOUR COMMUNICATIONS
Hosted Exchange gives you the opportunity to build on your customer service and business efficiency by enabling you to contact, collaborate and share wherever you are and
whenever you need to.
COMMUNICATE WITH MICROSOFT EXCHANGE New levels of reliability and performance
COMMUNICATE BETTER
Now, more than ever, your business needs cost-effective and flexible communication tools. With the latest Microsoft Exchange Server you can achieve new levels of reliability and performance, help protect your communications, and delight your users by meeting their demands for greater mobility.
INSTANT EMAIL
WHY USE A HOSTED MICROSOFT EXCHANGE PLATFORM? Work smarter with a hosted exchange platform
CONTROL YOUR COSTS
Moving your current email environment into the Cloud means you get all the advantages of on-site collaboration, whilst reducing the IT overhead of running on-site email solution such as Microsoft Exchange or Microsoft Small Business Server.
REDUCE INSTALLATION COSTS
By switching to a hosted exchange platform, you get better control of your costs reducing the need for expensive hardware installations and ongoing maintenance.
GET MORE FOR LESS
It may cost less to move to a hosted exchange platform, but by no means do you sacrifice service quality. The Hosted Exchange environment is super-resilient, is fully managed, and every email is scanned for viruses and spam before it arrives in your inbox.
OUTSTANDING SERVICE
Depend on excellent service and support
DUAL HOSTED
99.9% AVAILABILITY SLA
Ensuring you get the best service, the Microsoft Exchange platform will be available at least 99.9% of the time.
EXCEPTIONAL SUPPORT
We understand how important it is to provide you with support when you need it. You get the back-up of our highly-skilled support team who will help, advise and guide you through the installation and running of your Microsoft Exchange Email Services.
SAFE AND SECURE SAFEGUARD YOUR MAILBOXES
SECURE AND BACKED-UP SERVICE
SERVICES PROVIDED:
Features Basic Premium Premium+
Latest Exchange Server 2013 technology
Mailbox size 50MB 50GB 50GB
Up to 10 email address aliases Outlook Anywhere access (RPC over HTTPS) Outlook Web Access Instant 'push' email Organisation-wide address list Shared calendars Shared tasks Shared contacts Mobile 'Push & Sync' technology Sync with iPhone, iPad, Windows Phone, Android etc
POP3 Sync with Blackberry 10 POP3 Remote mobile data wipe
INFORMATION ASSURANCE IL0
OPEN STANDARDS
ISO27001, ISO9001, ICO. Registered
BACKUP/RESTORE AND DISASTER RECOVERY PROVISIONED System includes a backup solution for emails.
ON BOARDING PROCESS
This service would need to be discussed with our sales team, An initial meeting to discuss and evaluate clients requirements can be arranged free of charge. Please contact Westgate sales team to organise. Westgate will plan the provisioning the service with the client on receipt of order.
OFF BOARDING PROCESS
30 days from end of contract your organisations data would be removed from our systems. This can be discussed with new providers to reduce the possibility of data loss.
PRICING
Refer to Price List
SERVICE MANAGEMENT DETAILS
An account manager will be assigned to oversee the service provided to ensure the highest possible level of service.
SERVICE LEVELS
Refer to Terms & Conditions SUPPORTING HOURS
FINANCIAL RECOMPENSE MODEL Refer to Terms & Conditions
TRAINING N/A
ORDERING & INVOICING PROCESS
Ordering is covered by the G Cloud order form and invoices are directly submitted to the customer.
TERMINATION TERMS FOR THE CONSUMER Refer to Terms & Conditions
TERMINATION TERMS FOR THE SUPPLIER Refer to Terms & Conditions
CONSUMER RESPONSIBILITIES
To provide information requested as part of the service TECHNICAL REQUIREMENTS
N/A
DATA STORAGE AND PROCESSING LOCATIONS
Information held in secure datacentre across multiple devices for failover TRIAL AVAILABILITY
N/A
OPEN SOURCE SOFTWARE N/A
SERVICE ROADMAPS: FEATURE DEPRECIATION AND FUTURE DEVELOPMENT Organisations will be notified of any changes of our service
SUPPORT INFORMATION
