Business Voice Services Voic * Guide

(1)

From your BendBroadband phone 1. Dial *62.

2. Enter your voicemail password.

3. At the Main Menu, press 1 to reach the Voicemail Main Menu.

From your BendBroadband phone with auto login enabled

1. Dial *62.

2. At Main Menu, press 1 to reach the Voicemail Main Menu.

From a phone other than your BendBroadband phone 1. Dial the Voice Portal number: 541-526-0710.

2. Enter your 10-digit phone number when prompted.

3. Enter your voicemail password.

4. At the Main Menu, press 1 to reach the Voicemail Main Menu.

any phone.

LOGGING IN TO YOUR VOICEMAIL ACCOUNT After initial setup

STEP

1

Voicemail

^*

Guide

IMPORTANT: FIRST-TIME LOGIN INSTRUCTIONS

The first time you log in, you will need to use the Voicemail Wizard to set a password and record your name.

From your BendBroadband phone, dial your extension (last four digits of your phone number) or *62.

1. Enter a new password at the voicemail wizard prompt.

2. Re-enter your password at the prompt.

3. Record your name at the prompt. Press .

* Available as an àl la cart option with all packages

(2)

Leaving Messages for Other BendBroadband Voicemail Customers:

Press to interrupt the greeting and start recording a voice message.

Press to transfer out of greeting and login to a different Voicemail box.

Press to transfer out of greeting to a configured number.

While recording message:

Press to cancel recording and login to a different Voicemail box.

Press to stop recording and review message.

Voicemail

^*

Guide

* Available as an àl la cart option with all packages.

Review message:

Press to erase message and record again.

Press to listen or view the current message.

Press OR hang up to send your message.

Press to set or clear the urgent indicator.

Press to set or clear the confidential indicator.

Press to cancel recording and transfer to the voicemail password prompt.

Press to transfer to a configured number.

Press to repeat the menu.

Voicemail Storage Capacity Hold period for new messages: 60 days Mailbox full: 60 minutes

Maximum length of message: 5 minutes Maximum length of greeting: 2 minutes

(3)

My Phone Manager Setup Guide

What you need to know to set up your My Phone Manager and how to configure the most common features of your BendBroadband voice service.

Logging into My Phone Manager^*

You can easily access My Phone Manager in the following two ways:

3

3www.bendbroadband.com/myphonemanager 3

3Go to www.bendbroadband.com then click:

My Account/My Phone Manager Enter your Username and Password

3

3Username: [Your 10-digit phone number]

3

3Password: [If you don’t have your password, please contact tech support at 541-382-5551]

Help Function

On each page within My Phone Manager, you will see a link labeled “Help available.” When you hover over the link you will see a help topic for the page you are on. Clicking on the link will take you to the help page.

Changing password for My Phone Manager 1. Click Profile at the top menu.

2. Under the Change Password section you will have the option to change your login password and your voice portal passcode.

User Password: Resets password to access My Phone Manager portal.

Voice Portal Passcode: Resets the passcode to access voicemail through *62.

Change Password Old User Password:

New User Password: Generate

Re-type Password: Show/Hide password

Current Voice Portal Passcode:

New Voice Portal Passcode: Generate

Re-type Passcode: Show/Hide password

Call Forwarding

All Call Forwarding functions can be found under the Calling Features page located in the menu at the top.

Long-distance rates may apply to call forwarding.

Call Forwarding: Always

Call Forwarding Always will allow you to forward all of your incoming calls to a different number such as your office or cellphone.

1. Select the On radio button next to Call Forwarding Always.

2. Enter the phone number (full 10-digits) to which you want to forward your calls.

3. Click Save.

Call Forwarding: Busy

Call Forwarding Busy allows you to forward all your incoming calls to another phone if your phone is currently busy.

1. Select the On radio button next to Call Forwarding Busy.

2. Enter the phone number (full 10-digits) to which you want to forward your calls.

3. Click Save.

Call Forwarding: No Answer

Call Forwarding No Answer allows you to forward all of your incoming calls to another number when you do not answer the phone. This is different than

“Always” because your phone will ring multiple times before the call is forwarded to the alternate number.

1. Select the On radio button next to Call Forwarding No Answer.

2. Enter the phone number (full 10-digits) to which you want to forward your calls.

3. Select the number of rings before the calls are forwarded.

4. Click Save.

Saving changes to My Phone Manager It is important that after making any changes to the

settings in My Phone Manager to click the Save either at the top or bottom of the page.

(4)

Call Forwarding: Not Reachable

Call Forwarding Not Reachable forwards all incoming calls to another number when your equipment is not accessible by our Telephone System. This will ensure that you will still receive yoru incoming calls if there are any network issues or power failures. This will not forward any calls unless the device is unable to connect at your location.

1. Select the On radio button next to Call Forwarding Not Reachable.

2. Enter a phone number (full 10-digits) to which you want to forward your calls.

3. Click Save.

Call Waiting

Call Waiting allows you to receive another call while you are on the phone.

R To Activate: select the On radio button next to Call Waiting. To Use: Call waiting is indicated by a double beep. To accept your second call, press the switch hook/flash or talk button.

Or, you can hang up the phone to end the current call and the incoming call will ring immediately.

Messaging (Voicemail)

Messaging can be found in the Calling Features page.

It gives you full access to all voicemail functions.

including; number of rings and turning on or off.

Turning the Voicemail on/off

You can control whether you want the voicemail system to pick up the phone or not. This can be a useful function when you want all your calls to go to an answering machine at another location.

1. Under the Calling Features tab, click Edit next to Voice Email Management.

2. Uncheck the following options:

a. Send All Calls to Voice Mail.

b. Send Busy Calls to Voice Mail.

c. Send Unanswered Calls to Voice Mail.

3. Click Save at the bottom of the window.

Sending Your Voicemail Messages to

your Email Inbox only:

1. Click Voice Email Management–On.

2. Select the Radio button next to Forward it to this email address.

3. Enter the complete email address where you would like to receive your voicemail messages.

4. Click Save.

Sending your voicemail messages to your email inbox and keeping on business voicemail:

1. Click Voice Management–On.

2. Select the Radio button next to Use Unified Messaging.

3. Enter the complete email address where you would like to receive your voicemail messages.

4. Click Save.

Changing the number of rings:

This function allows you to control the number of rings the caller will hear before going to your voicemail.

1. Go to the Messaging section under Calling Features.

2. To the right of Greetings, select the number of rings you want each caller to hear prior to going to voicemail.

3. Click Save at the bottom of the page.

When a message arrives...:

 Use unifed messaging

 Forward it to this e-mail address: [myemail]@bendbroadband.com

When a message arrives...:

 Use unifed messaging

 Forward it to this e-mail address:

E-Mail address for new message notifications:  On  Off

E-Mail a CC of the message to:  On  Off [myemail]@bendbroadband.com Transfer on ‘0’ to Phone Number:  On  Off

My Phone Manager Setup Guide

(5)

Anonymous Call Rejection : Reject phone calls from callers who have intentionally blocked their Caller ID.

R To activate: Lift the handset, listen for dial tone and then press .

T To deactivate: Lift the handset, listen for dial tone and then press .

Automatic Callback : Monitor busy number and automatically establish call when busy number becomes available.

Basic Call Logs : Available in “My Phone Manager”;

a report that lists all calls recieved, missed and placed.

Call Forwarding Always : Sends all inbound calls to any number you specify (long-distance charges my apply).

Call Forwarding Busy : Sends all inbound calls to a number that you specify whenever you are currently in a call.

Call Forwarding No Answer : Sends all inbound calls to a number you specify if you don’t answer your phone within a preset number of rings.

Call Forwarding Not Reachable : Sends all inbound calls to a number that you specify (for example, a mobile phone) if the main line is unreachable due to failure or natural disaster.

Call Forwarding Selective : This feature enables you to forward your calls for up to 12 preprogrammed numbers of your choice.

Call Handoff : Allows you to transfer calls to, or from, your cellphone or BendBroadband phones.

Call Notify : Notification to your email about an incoming call (configured under “Call Rules” in My Phone Manager).

Call Return : Redials the last inbound call—even if you don’t know who it was. To access call return

press .

Call Waiting : Answer a call while already in another call.

Caller ID : Caller ID allows you to see the number and, if available, the name of an incoming caller. You can then decide whether to answer the call. If you choose not to answer the call, the caller will be forwarded to your voicemail.

Image Key

Basic Phone Service Office Phone Service Premium Phone Service

Glossary of Services

(6)

Caller ID Block : Block delivery of your Caller ID on all outbound calls.

Incoming Call Director : Enables you to configure multiple ways to handle incoming calls dependent on your current status (Available-In the Office, Available- Out of the Office, Busy or Unavailable)

Last Number Redial : Redials the last outbound number called. To access last number redial: . Multiple Call Arrangements : Receive multiple calls at the same time on different devices.

Voice Portal : Allows you to remotely access your voice profile so that you can actively manage your call forwarding features and your Call Director features. To access voice portal calling: . Outlook Integration : Integrate your personal contacts from Microsoft Outlook to use as a phone list to make calls via your Web tool; incoming calls can match to Outlook as well to enable display of contact details.

Selective Call Acceptance : Allows you to limit incoming calls for up to 12 preprogrammed numbers.

All other calls will be forwarded to a message stating that calls are not being accepted at this time.

Selective Call Rejection : Program your phone to act as a gatekeeper. Select times of the day to reject all calls, or calls from specific numbers.

Sequential Ring : Create a “find-me” list of

numbers to be alerted sequentially for selected calls when you are away from your office. Callers hear a message while the system searches for you.

Simultaneous Ring : Allows you to program incoming calls to ring simultaneously on various phones.

Speed Dial 8 : Quickly dial preprogrammed numbers by only pressing a few keys. You can program up to eight numbers.

To assign a number: Lift the handset and press . Enter the desired speed dial number

(2-9) followed by the phone number you wish to assign. Press the key.

To access a preprogrammed speed dial number: Press the speed-dial number desired followed by .

Three-Way Calling : Create a three-way call by adding a third party to a call already in progress. You can also put one call on hold and make a second, private, call with another party. The party on hold will NOT hear the conversation.

Voice Mail (a la carte) : An interactive computerized system for answering and routing telephone calls, for recording, saving, and relaying messages. Available as an à la carte option on all BendBroadband’s Business Voice plans.

To access your voicemail: .

For a compete list of Business Voice services offered, please visit:

www.bendbroadband.com/business/services

Glossary of Most Popular Services

Message Envelope: The time and date the voicemail was left as well as the calling party number.