USING YOUR LOGIX HOSTED

Who needs this User Guide?

Your company’s employee commonly referred to as the “E-mail Administrator” who will be responsible for administering the LOGIX hosted E-mail.

Why this User Guide?

This guide explains how to add, change, and delete E-mail accounts.

Note: Before you begin administering your LOGIX hosted E-mail accounts, it is necessary to be set up as the “E-mail Administrator” with LOGIX. If you do not have an administrator username and password, call the LOGIX Data Help Desk at 1-877-673-1868.

STEP 1

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STEP 2

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A new window will open that contains the LOGIX Domain Administrator Log On. Enter your information.

Tip: Save the link

admin.logixonline.com to your Favorites so you can access this page directly.

STEP 3

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Enter your username, password and your company’s domain and click “Continue.”

Note: When entering your username you must include the prefix provided to you by

LOGIX. The example shown has “xxx-“ as the prefix.

Forgot your prefix or password?

Call the LOGIX Data Help Desk at 1-877-673-1868.

xxx-This screen lists your current E-mail accounts. To add E-mail accounts, click on “Add

Account.”

Fill out the Full Name, Email Address, Username, and Password. Click on “Build Account.”

Note: In step 3, the format of the username required a

prefix. There is no need to enter this prefix when

STEP 5

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To edit an account click “edit” to the right of the E-mail account you wish to change.

First you will see an overview of the E-mail account you want to edit. You can:

• Update the Display Name • Change Password

• Add or Change where the E-mail’s are forwarded • Add or Change Alias(es) • Remove User

After each modification click

Each time you click “Update,” a confirmation in red will be displayed. Make all your account updates and then click “LOGOUT” located on left hand side of the screen.

If you have not previously completed your MX record updates or E-mail program setup, you must complete steps 7 and 8.

STEP 7

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This step should be coordinated to ensure that there is no interruption of your E-mail service. After completing your E-mail account(s) setup, you will need to coordinate your company’s Mail Exchanger (MX) record update. Contact your DNS hosting company to have your MX record changed to “smtp0.logixcom.net.” If LOGIX is hosting your DNS, contact the LOGIX Data Help Desk at

1-877-673-1868.

STEP 8

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Next you will need to configure your E-mail programs (i.e. Outlook, Outlook

Express, Eudora) (see Page 17) for Microsoft Outlook instructions. Visit the LOGIX website www.logixcom.com/userguides for additional user guides for other E-mail programs. If you will not be using an E-mail program, you can access your E-mail using LOGIX Webmail at webmail.logixonline.com (see Page 16 for more

Personal User Administrator

E-mail users that have been set up with LOGIX hosted E-mail and would like to change their personal E-mail account settings.

Why this User Guide?

This guide explains how to change your personal E-mail password, personal preferences, out of office reply, and other settings.

STEP 1

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Go to the following website logix.com/logix-customer-tools.php

click “Personal User Administrator.”

STEP 2

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Enter your username and password then click

This page displays your

LOGIX WEBMAIL

Customers who will be accessing their LOGIX E-mail account(s) via the Internet. Why this User Guide?

This guide explains how to access your LOGIX web-enabled E-mail account from anywhere in the world.

STEP 1

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Access the Internet and go to http://mail.logixonline.com

STEP 2

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Enter your username and password. Click “Continue” and you will have access to your personal Inbox.

STEP 3

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From here you can compose, read, reply, forward, and delete your E-mails.

STEP 4

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When you are finished, click “Sign Out.”

Note: After 1 hour of inactivity, you will

Customers who need instructions setting up Microsoft Outlook or updating their E-mail settings for LOGIX hosted E-mail.

Why this User Guide?

This guide explains how to set up Microsoft Outlook E-mail. There are many

versions of Microsoft Outlook, therefore the instructions may vary slightly for your version. For additional user guides refer to the LOGIX website

http://www.logixcom.com/tools/userguides.html.

STEP 1

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Open Microsoft Outlook, from the main menu bar, select Tools, then E-mail

Accounts. Please note your version of

Outlook may vary from picture shown. LOGIX supports all versions from

Outlook 2000-2010.

STEP 2

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Under "E-mail" click "Add a new E-mail account" then click "Next.”

STEP 3

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Select "POP3", click "Next" to continue.

STEP 4

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In the Your Name field, enter your full name. In the E-mail

Address field, enter your

E-mail address.

Enter “mail.logixonline.com" in both Incoming mail server

(POP3) and Outgoing mail server (SMTP) fields.

In the User Name field enter

your LOGIX E-mail username. In the Password field, enter your password. Click "Next" to continue.

Note: When entering Logon Information, your User Name must include the prefix provided to you by LOGIX.

Tip: Forgot your prefix or password?

take you back to Outlook. To set up E-mail accounts on each computer repeat steps 1 through 5.

STEP 6

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To make changes to your E-mail account profile, go to Tools, then

E-mail Accounts. Click "View or

change existing e-mail accounts" and click "Next.”

STEP 7

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Click on the E-mail account

STEP 8

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In the Your Name field, enter your full name. In the E-mail

Address field, enter your E-mail

address.

Enter “mail.logixonline.com" in both Incoming mail server

(POP3) and Outgoing mail server (SMTP) fields.

In the User Name field enter your LOGIX E-mail username. In

the Password field, enter your password. Click "Next" to continue.

Note: When entering your username you must include the prefix provided to you by LOGIX.

Tip: Forgot your prefix or password?

Call the LOGIX Data Help Desk at 1-877-673-1868.

STEP 9

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Customers who have their own E-mail server and will be hosting their own E-mail.

This guide explains how to update your E-mail DNS settings.

LOGIX HOSTED DNS

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If LOGIX is hosting your DNS, call the LOGIX data help desk at 1-877-673-1868 and provide them with your E-mail server Host Name and IP address. This

information will be used to update your Mail Exchange (MX) record. Upon request your reverse DNS record can be updated at this time.

Note: It is strongly recommended that you request a reverse DNS record to prevent your email from being blocked by other E-mail servers that check for reverse DNS verification.

DNS HOSTED BY AN ALTERNATE PROVIDER

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If LOGIX is not hosting your DNS, contact the company that is hosting your DNS and provide them with the Host Name and IP address of your E-mail server. This information will be used to update your Mail Exchange (MX) record.

BACK-UP E-MAIL SERVICE

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Upon request, LOGIX provides customers who host their own E-mail with Back-Up E-mail service. In the event of an extended power outage or similar occurrence, LOGIX Back-Up E-mail service will store E-mail for your domain up to a week. Once your server becomes available, your E-mail will be automatically delivered to your E-mail server. LOGIX does not keep copies of these E-mails.