Our transformative managed technology infrastructure solutions for schools and libraries are on a mission: yours

Contact ENA Today

For more information about ENA,

contact your ENA Account Service Manager or visit us at www.ena.com

Connect

General Inquiries

|

Support

|

About ENA

ENA is the leading provider of managed Infrastructure as a Service (IaaS) solutions to school systems, libraries and governments. In 1996, ENA created one of the first statewide K-12 networks in the U.S. and has earned a reputation as experts in the design, deployment and management of data, voice and video solutions. Today, ENA manages multiple statewide and district-wide education and library networks, including 16 of the largest school systems in the country, successfully serving approximately 6,000 end sites, 535 school districts and 290 libraries, more than 3.3 million students, educators and administrators and 3.5 million librarians and patrons. For more information, please visit www.ena.com.

Our transformative managed technology infrastructure

solutions for schools and libraries are on a mission: yours

ENA® _{provides the managed IaaS (Infrastructure as a Service) solutions that schools and libraries critically require to drive student achievement, operational efficiencies}

and future capabilities. Since 1996, when ENA created one of the first statewide K-12 networks in the U.S., we have helped hundreds of school districts and libraries across the nation access information, enhance their communications and collaboration, cut costs and begin realizing the promises of 21st-century learning environments. But it’s not just ENA’s solutions that are so dynamic, dependable and change-effecting. It’s also our people and their passion. Inseparable from ENA’s solutions is the exceptional service and support we give our customers.

Transformative IaaS solutions for schools and libraries.

Above-and-beyond service and support for the busy people

who work at them.

And for good reasons. Not just more technology, but the right technology can drive instructional change, enhanced teaching and learning opportunities and personalized learning environments that are essential in transforming education to improve academic performance. In addition to instructional and academic advantages, the shift to digital touches virtually every operational aspect of our education systems. Now, more than ever, schools and libraries are leveraging the power of technology to achieve results at all levels.

Digital transformation is intensifying in schools

and libraries across the nation.

ENA does things differently than other providers.

And in this case, different is better.

The following facts set ENA apart—way apart. Look into how your current provider stacks up. Or just take it from ENA’s

customers from across the country, 98% of whom say they’d recommend us to other school districts and libraries.

The Difference Is Everything

High Touch + Low TCO = Unrivaled ROI

That’s the way ENA delivers service. Our customers are challenged with doing more with less and we enable just that with great solutions and beyond-expecta-tions customer service. ENA is your single point of contact and accountability; we maximize your E-Rate funding; and we supply, install, manage, monitor, troubleshoot and upgrade all the connectivity, communication and collaboration solutions we provide. You’ll be surprised by the lower TCO and higher value we give you, but we think you’ll get used to it.

Cutting-Edge Technology

That Cuts Capital Expenditures

With ENA’s managed service approach, you’ll minimize large capital expenditures and aging premises-based equipment. In its place, you’ll get effective, up-to-date solutions now and in the future because we continually review, refresh, innovate and improve our products and services.

The Very Best in E-rate Expertise

ENA is one of the top 10 national E-rate service providers. We assist you with every step of the E-rate process, providing ongoing guidance and training as allowed, to ensure compliance with all E-rate regulations—thereby maximizing your share of E-rate dollars.

Future-Ready Solutions

for Data, Voice and Video

All of ENA’s solutions are supported by our private, MPLS-based, secure nationwide network that exchanges traffic with multiple global carriers, connects to multiple Internet peering points as well as research and education networks such as Inter-net2, and includes in-network content hosting and quality of service (QoS). ENA is a provider of interconnected voice over IP (VoIP) services and our ENA SmartVoice and ENA SmartLink services include many bundled cost-saving and productivity features along with flat-rate, simple billing. For video collaboration, ENA offers ENA Live a cloud-based, hosted desktop or mobile device videoconferencing service that makes video communications highly-accessible and cost-effective.

Account Service With a Smile

Every ENA customer is assigned an experienced Account Service Manager who builds face-to-face rapport with you and works to understand your unique goals and needs. We listen and respond with individualized, dedicated attention. That’s refreshing.

More Security, More Peace of Mind

Whether through our location-based intelligent 911 voice services, our CIPA-compliant content filtering, fully redundant systems, phone-in-every-classroom affordability or other safety and security features, ENA is focused on providing as much peace of mind for our customers as possible. ENA’s special insight into the unique needs of our education and library customers allows us to develop and maintain security solutions customized for those environments.

Education Is Our Focus

Since creating the first statewide K–12 network, no service provider has been more engaged in the education community than ENA. Our active involvement with state, regional and national associations and initiatives helps us keep abreast of important education trends, share key information with you, bring new technologies to market and take an active thought-leadership role in education.

Phenomenal Support Is Our Forté

We know just how much schools and libraries rely on the solutions we offer and our customer support team will move mountains to keep your services operat-ing as they should. All calls to ENA’s CTAC are answered by one of our live, in-dustry-certified ENA Customer Service Engineers who work in our U.S. offices. Our Customer Service Engineers are available 24x7x365 and resolve customer problems on the first call an impressive 93% of the time. Most of the time, though, you don’t have to call them; they’ll call you. Over 95% of the time we proactively notify customers of an issue before they even realize there is one. Those stats are essential ingredients to an even larger figure: 98%, the number of customers who say they would recommend ENA to others.*

*According to ENA’s 2013 Customer Service Survey, our latest annual survey at the time of publishing.

ENA has the solutions to enable digital age schools and libraries.

The broadband networks we build and the voice and video communication and collaboration

solutions and resources we deploy are the tools your district or library needs for:

4 Implementing Common Core State Standards and online assessment

4 Advancing digital learning

4 Accessing online e-Gov and other community services

4 Powering blended, project-based, personalized and distance learning

4 Launching 1:1, BYOD and Wi-Fi initiatives

4 Collaborating via social media

4 Leveraging data, student and learning management systems

4 Fostering state, local, federal and global citizenship

4 Enabling virtually all administrative and operational services

4 Enhancing campus security with intelligent 911 service and affordability

of a phone in every classroom

ENA only serves schools and libraries. That’s an important distinction because it means we bring all of our focused experience and insight—much of which comes from listening to your experiences and insights—to bear on your unique requirements, enabling us to design solutions to achieve your specific goals. All of our solutions are supported by ENA’s private, MPLS-based, secure nationwide network that is built for speed, optimization, reliability and security. All are supported, too, by a results-driven team uncommonly dedicated to making it right and keeping customers very happy.

Mission-Critical Solutions

More on ENA’s Solutions

Our managed data, voice and video solutions and web-based

Partner Program products are on a mission: yours.

At ENA, service is inseparable from the solution—

and that includes 24x7x365 Customer Technical

Assistance Center support from certified professionals

live in our offices.

As an ENA customer, you’ll be constantly backed by our Customer Technical Assistance Center (CTAC), a dedicated staff of certified customer support engineers who monitor and troubleshoot all ENA services and are available 24 hours a day, every day, for immediate, live customer assistance.

100%

25

SECONDS

93%

95%

100%

All calls are answered by a trained

professional in ENA’s U.S. offices

Average call response time – no long waits

First call resolution

CTAC proactively informs customers of issues

prior to customer knowing there’s a problem

CTAC Customer Support Engineers with

an HDI (Help Desk Institute) certification

Data Solutions

ENA WAN

Managed wide area networks

ENA Internet Access

Managed Internet access

ENA Air

Managed Wi-Fi local area networks

service enhancement options:

ENA NetShield

Managed firewall

ENA WebSafe

Managed content filtering

• Big Universe

• BrainPOP

• CILC

• ClassLink LaunchPad

• Gaggle

• GradeResults

• Learn360

• Smartvue

• Standard Deviants Accelerate

Partner Program

Products

service enhancement options

:

Professional Development

ENA SmartVoice

Hosted VoIP

ENA SmartLink

Analog, PRI and IP handoffs

for PBX and key systems

ENA SmartFax

Hosted IP Faxing

service enhancement options

:

ENA SmartConference

Hosted IP audio-conferencing

ENA Toll-Free

Hosted IP toll-free calling

Voice Solutions

ENA Live

• Multi-point video

collaboration

• Recording and streaming

• Desktop and mobile-friendly

• SIP and H.323 compatible

Video System Management

Managed videoconferencing

unit services

service enhancementoptions

:

Curriculum

Professional Development

ViDeo Solutions

For more information about ENA’s solutions, please visit

www.ena.com/solutions or contact your ENA Account Service Manager.

ENA only serves schools and libraries. That’s an important distinction because it means we bring all of our focused experience and insight—much of which comes from listening to your experiences and insights—to bear on your unique requirements, enabling us to design solutions to achieve your specific goals. All of our solutions are supported by ENA’s private, MPLS-based, secure nationwide network that is built for speed, optimization, reliability and security. All are supported, too, by a results-driven team uncommonly dedicated to making it right and keeping customers very happy.

Mission-Critical Solutions

More on ENA’s Solutions

Our managed data, voice and video solutions and web-based

Partner Program products are on a mission: yours.

At ENA, service is inseparable from the solution—

and that includes 24x7x365 Customer Technical

Assistance Center support from certified professionals

live in our offices.

As an ENA customer, you’ll be constantly backed by our Customer Technical Assistance Center (CTAC), a dedicated staff of certified customer support engineers who monitor and troubleshoot all ENA services and are available 24 hours a day, every day, for immediate, live customer assistance.

100%

25

SECONDS

93%

95%

100%

All calls are answered by a trained

professional in ENA’s U.S. offices

Average call response time – no long waits

First call resolution

CTAC proactively informs customers of issues

prior to customer knowing there’s a problem

CTAC Customer Support Engineers with

an HDI (Help Desk Institute) certification

Data Solutions

ENA WAN

Managed wide area networks

ENA Internet Access

Managed Internet access

ENA Air

Managed Wi-Fi local area networks

service enhancement options:

ENA NetShield

Managed firewall

ENA WebSafe

Managed content filtering

• Big Universe

• BrainPOP

• CILC

• ClassLink LaunchPad

• Gaggle

• GradeResults

• Learn360

• Smartvue

• Standard Deviants Accelerate

Partner Program

Products

service enhancement options

:

Professional Development

ENA SmartVoice

Hosted VoIP

ENA SmartLink

Analog, PRI and IP handoffs

for PBX and key systems

ENA SmartFax

Hosted IP Faxing

service enhancement options

:

ENA SmartConference

Hosted IP audio-conferencing

ENA Toll-Free

Hosted IP toll-free calling

Voice Solutions

ENA Live

• Multi-point video

collaboration

• Recording and streaming

• Desktop and mobile-friendly

• SIP and H.323 compatible

Video System Management

Managed videoconferencing

unit services

service enhancementoptions

:

Curriculum

Professional Development

ViDeo Solutions

For more information about ENA’s solutions, please visit

www.ena.com/solutions or contact your ENA Account Service Manager.

ENA does things differently than other providers.

And in this case, different is better.

The following facts set ENA apart—way apart. Look into how your current provider stacks up. Or just take it from ENA’s

customers from across the country, 98% of whom say they’d recommend us to other school districts and libraries.

The Difference Is Everything

High Touch + Low TCO = Unrivaled ROI

That’s the way ENA delivers service. Our customers are challenged with doing more with less and we enable just that with great solutions and beyond-expecta-tions customer service. ENA is your single point of contact and accountability; we maximize your E-Rate funding; and we supply, install, manage, monitor, troubleshoot and upgrade all the connectivity, communication and collaboration solutions we provide. You’ll be surprised by the lower TCO and higher value we give you, but we think you’ll get used to it.

Cutting-Edge Technology

That Cuts Capital Expenditures

With ENA’s managed service approach, you’ll minimize large capital expenditures and aging premises-based equipment. In its place, you’ll get effective, up-to-date solutions now and in the future because we continually review, refresh, innovate and improve our products and services.

The Very Best in E-rate Expertise

ENA is one of the top 10 national E-rate service providers. We assist you with every step of the E-rate process, providing ongoing guidance and training as allowed, to ensure compliance with all E-rate regulations—thereby maximizing your share of E-rate dollars.

Future-Ready Solutions

for Data, Voice and Video

All of ENA’s solutions are supported by our private, MPLS-based, secure nationwide network that exchanges traffic with multiple global carriers, connects to multiple Internet peering points as well as research and education networks such as Inter-net2, and includes in-network content hosting and quality of service (QoS). ENA is a provider of interconnected voice over IP (VoIP) services and our ENA SmartVoice and ENA SmartLink services include many bundled cost-saving and productivity features along with flat-rate, simple billing. For video collaboration, ENA offers ENA Live a cloud-based, hosted desktop or mobile device videoconferencing service that makes video communications highly-accessible and cost-effective.

Account Service With a Smile

Every ENA customer is assigned an experienced Account Service Manager who builds face-to-face rapport with you and works to understand your unique goals and needs. We listen and respond with individualized, dedicated attention. That’s refreshing.

More Security, More Peace of Mind

Whether through our location-based intelligent 911 voice services, our CIPA-compliant content filtering, fully redundant systems, phone-in-every-classroom affordability or other safety and security features, ENA is focused on providing as much peace of mind for our customers as possible. ENA’s special insight into the unique needs of our education and library customers allows us to develop and maintain security solutions customized for those environments.

Education Is Our Focus

Since creating the first statewide K–12 network, no service provider has been more engaged in the education community than ENA. Our active involvement with state, regional and national associations and initiatives helps us keep abreast of important education trends, share key information with you, bring new technologies to market and take an active thought-leadership role in education.

Phenomenal Support Is Our Forté

We know just how much schools and libraries rely on the solutions we offer and our customer support team will move mountains to keep your services operat-ing as they should. All calls to ENA’s CTAC are answered by one of our live, in-dustry-certified ENA Customer Service Engineers who work in our U.S. offices. Our Customer Service Engineers are available 24x7x365 and resolve customer problems on the first call an impressive 93% of the time. Most of the time, though, you don’t have to call them; they’ll call you. Over 95% of the time we proactively notify customers of an issue before they even realize there is one. Those stats are essential ingredients to an even larger figure: 98%, the number of customers who say they would recommend ENA to others.*

*According to ENA’s 2013 Customer Service Survey, our latest annual survey at the time of publishing.

ENA has the solutions to enable digital age schools and libraries.

The broadband networks we build and the voice and video communication and collaboration

solutions and resources we deploy are the tools your district or library needs for:

4 Implementing Common Core State Standards and online assessment

4 Advancing digital learning

4 Accessing online e-Gov and other community services

4 Powering blended, project-based, personalized and distance learning

4 Launching 1:1, BYOD and Wi-Fi initiatives

4 Collaborating via social media

4 Leveraging data, student and learning management systems

4 Fostering state, local, federal and global citizenship

4 Enabling virtually all administrative and operational services

4 Enhancing campus security with intelligent 911 service and affordability

of a phone in every classroom

ENA® _{provides the managed IaaS (Infrastructure as a Service) solutions that schools and libraries critically require to drive student achievement, operational efficiencies}

and future capabilities. Since 1996, when ENA created one of the first statewide K-12 networks in the U.S., we have helped hundreds of school districts and libraries across the nation access information, enhance their communications and collaboration, cut costs and begin realizing the promises of 21st-century learning environments. But it’s not just ENA’s solutions that are so dynamic, dependable and change-effecting. It’s also our people and their passion. Inseparable from ENA’s solutions is the exceptional service and support we give our customers.

Transformative IaaS solutions for schools and libraries.

Above-and-beyond service and support for the busy people

who work at them.

And for good reasons. Not just more technology, but the right technology can drive instructional change, enhanced teaching and learning opportunities and personalized learning environments that are essential in transforming education to improve academic performance. In addition to instructional and academic advantages, the shift to digital touches virtually every operational aspect of our education systems. Now, more than ever, schools and libraries are leveraging the power of technology to achieve results at all levels.

Digital transformation is intensifying in schools

and libraries across the nation.

Contact ENA Today

For more information about ENA,

contact your ENA Account Service Manager or visit us at www.ena.com

Connect

General Inquiries

|

Support

|

About ENA

ENA is the leading provider of managed Infrastructure as a Service (IaaS) solutions to school systems, libraries and governments. In 1996, ENA created one of the first statewide K-12 networks in the U.S. and has earned a reputation as experts in the design, deployment and management of data, voice and video solutions. Today, ENA manages multiple statewide and district-wide education and library networks, including 16 of the largest school systems in the country, successfully serving approximately 6,000 end sites, 535 school districts and 290 libraries, more than 3.3 million students, educators and administrators and 3.5 million librarians and patrons. For more information, please visit www.ena.com.

Our transformative managed technology infrastructure

solutions for schools and libraries are on a mission: yours