would you describe your manager training and development?

?

How would you

describe your

manager training

and development?

?

What is your managers’

biggest challenge when

coaching employees?

WHAT YOU SHOULD BE ABLE TO TAKE-AWAY:

A

How coaching can improve the performance of your employees and organization.

How to develop your managers coaching skills based on leadership styles.

How to develop a coaching method/model that will work for your managers and organization.

WHY COACHING SKILLS ARE IMPORTANT FOR

YOUR MANAGERS?

Organizations with senior leaders who coach effectively and frequently IMPROVE BUSINESS RESULTS BY

SOURCE: BERSIN BY DELOITTE

Top Missing Skills In

Mid-Level Leaders

1. Coaching

2. Performance Appraisal

3. Developing Others

4. Managing Change

5. Communications

6. Business Acumen

SOURCE: Bersin by Deloitte

21%

Organizations with senior leaders who coach effectively and frequently

IMPROVE BUSINESS RESULTS BY 21%

Coaching is a process that enables learning and

development to occur and thus performance to improve.

To be successful a Coach requires a knowledge and

understanding of process as well as the variety of styles,

skills and techniques that are appropriate to the context

in which the coaching takes place.

BUSINESS COACHING EXECUTIVE COACHING CAREER COACHING LIFE COACHING

What is Coaching?

EN

COURA

G

EME

N

T

EMPOWERMENT

COACHING AND LEADERSHIP

EN

COURA

G

EME

N

T

EMPOWERMENT

PERSONALITIES

LEARNING PREFERENCES

DISTANCE AND TECHNOLOGY COMFORT

RELATIONSHIP OBJECTIVES

RELATIVE EXPERIENCE

Goals Reality Options Will Current Reality Ideal Gaps Action Review Contracting Listening Exploring Action Review Outcome Situation Choices/Consequences Actions Review

Spot The Opportunity Tailor The Intervention

Explain The Task Encourage

Review Clarify The Issue

Open Up Resources Agree The Preferred Future

Create The Journey Head For Success

Coaching Models

Help the coach assess

current performance Identify gaps or areas for performance improvement

Help develop a plan to close gaps or improve

performance

How to deliver and act on the plan

Coaching is building

one-on-one relationships and

managing a process that result in

specific improved performance in

SUCCESSFUL COACH

RELATIONSHIPS PROCESS

IMPROVED

Today’s coaches must be multi-functional, and be equally

competent as a manager, tactician, trainer, psychologist,

physiologist, and sometimes even a counselor. You

simply cannot coach the same way as you did ten,

fifteen, or twenty years ago for a number of reasons.

MANAGER OBLIGATIONS

At any given time, a manager will function someplace

on this continuum . . . .

Supervision and

A Coaching Process Checklist

Positive approach Future orientation

Two-way communication

Coach listens more than talks, employee must be committed to frank discussion about needs

Coach heavily invested in success of employee

Commitment to continuous learning by BOTH parties Desire for improvement

Essential Traits, Behaviors and Skills

TRAITS SKILLS BEHAVIORS

For Coaches

Coaches Toolkit

Communication

Performance

Management

Emotional

Intelligence

Business

Acumen

Communication

Key Skills

Active listening

Learning to frame and ask

effective questions

Communication

Purpose

1. Identify obstacles to employee success 2. Find solutions or ways to overcome

obstacles

3. Establish agreed upon definitions of success and plan of action

3 Questions a Manager Should Ask

Does the employee have

Performance Management

Key Skills

Understand employee engagement

and motivation

Goal setting

Delegation

Performance Management

Purpose

1. Identify strengths and weaknesses 2. Outline goals and objectives

3. Understand how to prioritize and capitalize on strengths 4. Improve performance in targeted areas

Business Acumen

Key Skills

Business operations and

functions

Making decisions

Business Acumen

Purpose

1. Professional level understanding 2. Influencers and key stakeholders 3. The decision-making process

Emotional Intelligence

Key Skills

Self awareness, motivation and

regulation

Emotional Intelligence

Purpose

1. Guide employees through workplace conflicts and difficult situations

2. Adaptability in a fast-changing work world

Coaching

Mentoring

manager/supervisor job • Job and performance

focused

• Interest is functional • Driven by manager

• Relationship is based on specific job role

Coaching vs. Mentoring

• Outside the manager / employee relationship • Focused on professional development • Focus on mentee, personally and professionally

Asking rather than telling.

KEY TAKE-AWAYS

A

How to communicate the importance of developing the coaching skills of your managers and leaders.

Coaching models and how you can adopt and adapt them for your organization.

Four key competencies to develop with your managers and leaders.

Developing Coaching Skills

Short Video Series to

get started

Coaching Skills Introduction Leadership Styles

Adapting Your Style The Coaching Process Giving Feedback

Developing Emotional Intelligence

Short Video Series

• What is Emotional Intelligence? • Developing Self-Awareness • Developing Self-Regulation • Developing Self-Motivation • Developing Empathy • Developing Effective Relationships

Improve employee performance with the largest

and fastest-growing library of training videos.

FREE 30-DAY TRIAL!

no risk and no obligation

Add us to your EXPO line-up!

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• 24 Breakout Session from

Practitioners and Industry Leaders

• 2 Inspiring Keynote Speakers • Client Awards and Recognition • Networking and Fun Events!

Jessica Petry Sr. Marketing Specialist jpetry@bizlibrary.com @JessLPetry @BizLibrary Chris Osborn

Vice President of Marketing

cosborn@bizlibrary.com

@chrisosbornstl