BSC Contact Information by Service Line

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Phone - All Service Lines: (518) 457-4272

bsc.ogs.ny.gov

Revised 9/15/15

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Service Line

Contact Information

Accounts Payable/Invoices  Accounts Payable Inquiries  New Invoices for Payment

Invoice Submission via U.S. Mail

Name of Agency indicated on PO Unit ID: xxxxxxxxx

c/o NYS OGS BSC Accounts Payable Building 5, 5th_Floor 1220 Washington Ave. Albany, NY 12226-1900 Interagency Mail BSC Accounts Payable 1220 Washington Ave Building 5, Floor 5 Albany, NY 12226-1900

Electronic Invoice Submission

AccountsPayable@ogs.ny.gov

Fax: (518) 473-1220

Alternate Fax: (518) 486-5720

All Inquiries APInquiries@ogs.ny.gov Accounts Receivable

 Customer Balance Inquiries  Dunning Letters  Receipt Inquiries BSC Accounts Receivable 1220 Washington Ave Building 5, Floor 6 Albany, NY 12226-1900 Inquiries: AccountsReceivable@ogs.ny.gov Credit Cards

 Issues with reconciling charges in SFS  Procurement & Travel Cards: Applying,

Changing, Reconciling, Canceling

BSC Credit Cards 1220 Washington Ave Building 5, Floor 6 Albany, NY 12226-1900 Fax: (518) 485-7047 Inquiries: Creditcard@ogs.ny.gov

New Card Application or Change Request Forms:

Bsc.cc.applications@ogs.ny.gov

Purchasing

 Advice/Clarification on Purchasing Guidelines

 Requisition Documentation and Processing  Change Notices – Stand Alone POs  Contract Purchase Order Inquiries  Contract Change Notices

 Status or Follow-up on Contract POs  Invitation for Bids, Documents, and

Inquiries BSC Purchasing 1220 Washington Ave Building 5, Floor 6 Albany, NY 12226-1900 Fax: (518) 485-7020

Stand Alone PO Inquiries/Change Notices:

OGSPurchasingUnit@ogs.ny.gov

Contract PO Inquiries/Change Notices: Contractpos@ogs.ny.gov

Invitation for Bids, Documents, and Inquiries:

BSC_IFBs@ogs.ny.gov

Travel & Expense

 Expense Report Guidance

 Incorrect/Missing Charges in SFS Wallet  Status of Expense Reports

 Travel Training

BSC Travel & Expense 1220 Washington Ave Building 5, Floor 6 Albany, NY 12226-1900

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Phone - All Service Lines: (518) 457-4272

bsc.ogs.ny.gov

Revised 9/15/15

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Contact Information

Benefits Administration

 Health Insurance and Other Benefits

 Orientation Packet Creation, Processing and Tracking

 Off boarding Packet Creation and Processing  Productivity Enhancement Program, Option

Transfer, Other Special Programs

 *Leaves of Absence--e.g. FMLA, Medical, Military, Maternity

 *Workers’ Compensation

*Please go Agencies & Services to see a complete list of customers receiving these services.

BSC Benefits Administration 1220 Washington Ave Building 5, Floor 4 Albany, NY 12226-1900 Fax: (518) 457-1879 Inquiries: BSCBenefitsAdmin@ogs.ny.gov HCM Operations  HCM Templates  Access to HCM

 Personnel Transaction Processing

BSC HCM Operations 1220 Washington Ave Building 5, Floor 4 Albany, NY 12226-1900 Fax: (518) 457-1879 Inquiries: BSCHCMOps@ogs.ny.gov Payroll Administration

 Copies of W-2 and/or Paycheck Stubs

 Deductions, Direct Deposit, Paycheck Earnings  Employee ID #

 Employment Verification Letters  Lump Sum Payments

 Performance Advances

 Overtime Payments, Holiday Payments, Additional Pay Factors, Retirement Deductions, Loans, Arrears, Salaries/Paychecks

 Tax Withholding

 Taxable Use of State Vehicle Forms  Unemployment Forms/No-Fault Forms

BSC Payroll Administration 1220 Washington Ave Building 5, Floor 4 Albany, NY 12226-1900 Fax: (518) 457-1879 Inquiries: BSCPayrollAdmin@ogs.ny.gov Personnel Administration  Change of Address/Name BSC Personnel Administration 1220 Washington Ave Building 5, Floor 4 Albany, NY 12226-1900 Fax: (518) 457-1879 Inquiries: BSCPersonnelAdmin@ogs.ny.gov

Time & Attendance Administration

 Leave and Accrual Tracking System (LATS)  LATS Profile Settings (Transaction Request

Form, Security Roles)

 Leave Accruals (Balances, Eligibility to Earn/Use Accruals, Information for employees moving to a new position or separating from state service)

BSC Time and Attendance Administration 1220 Washington Ave

Building 5, Floor 4 Albany, NY 12226-1900 Fax: (518) 457-1879

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Phone - All Service Lines: (518) 457-4272

bsc.ogs.ny.gov

Revised 9/15/15  Timesheet Errors, Misc. Code Changes

 Comp Over 40 Program  Holiday Waivers

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Contact Information

Administrative Services BSC Administrative Services

1220 Washington Ave Building 5, Floor 6 Albany, NY 12226-1900

Project Management Office (PMO) BSC Project Management

1220 Washington Ave Building 5, Floor 6 Albany, NY 12226-1900

Customer Care BSC Customer Care

1220 Washington Ave Building 5, Floor 6 Albany, NY 12226-1900 HRIT BSC HRIT 1220 Washington Ave Building 5, Floor 4 Albany, NY 12226-1900

Performance Management BSC Performance Management

1220 Washington Ave Building 5, Floor 6 Albany, NY 12226-1900 Transition BSC Transition 1220 Washington Ave Building 5, Floor 6 Albany, NY 12226-1900 FileNet Services

 All FileNet requests including troubleshooting and Role Request Forms

FileNet Technical Support/Role Requests:

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LISTING OF AGENCIES RECEIVING HR SERVICES

(“X” denotes that the agency listed is receiving the services listed)

Agency

BSC HR Services

Payroll, Time & Attendance, Personnel Admin,

Benefits – Onboarding, Offboarding & Health

Insurance

Benefits – Medical Leaves &

Workers’ Comp.

Adirondack Park Agency X X

Aging, Office for the X X

Agriculture and Markets, Department of X

Alcoholic Beverage Control X X

Alcoholism & Substance Abuse Services X X

Arts, Council on the X X

Children and Family Services, Office of X

Civil Service, Department of X X

Commission of Correction, NYS X X

Criminal Justice Services, Division of X X

Economic Development, Department of

(Empire State Development) X X

Elections, Board of X X

Employee Relations, Governor's Office of Deferred Compensation Board

Labor Management Committees

X X

Financial Control Board X X

Gaming Commission

(Lottery, Racing & Wagering Board) X X

General Services, Office of X X

Health, Department of X X

Higher Education Services Corporation X

Homeland Security & Emergency Services, Division of X X

Housing and Community Renewal, Division of X

Hudson River Valley Greenway CC X X

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Agency

BSC HR Services

Payroll, Time & Attendance, Personnel Admin,

Benefits – Onboarding, Offboarding & Health

Insurance

Benefits – Medical Leaves &

Workers’ Comp.

Indigent Legal Services X X

Information Technology Services, Office of X X

Inspector General, NYS Office of the

Welfare Inspector General X X

Interest on Lawyer Account Fund X X

Joint Commission on Public Ethics X X

Justice Center (Commission on Quality of Care) X X

Medicaid Inspector General, Office of the X X

Lake George Park Commission X X

Mental Health, Office of (Central Office) X

Motor Vehicles, Department of X X

Prevention of Domestic Violence, Office for X X

Public Employment Relations Board X X

Public Service Commission X X

State, Department of X X

Statewide Financial System X X

Temporary & Disability Assistance, Office X X

Tug Hill Commission X X

Veterans' Affairs X X

Victim Services, Office of X X

Agencies & Services